1 April, 2014
AFBFX Rebrands Company as Orbex with Strong Focus on Providing Excellent Customer Service in Online Forex TradingInnovative online MT4 broker adds service staff and support channels to deliver on service promise
Launching a new brand in the New Year, AFBFX has rebranded as Orbex, enhancing its international forex expertise and providing superior customer service for traders. Orbex now provides a one-hour response time to all customer inquiries in addition to easy funds withdrawal and multi-lingual service in 10 languages, including English, Arabic, Bengali, Spanish, German, Russian, Chinese, Bulgarian, Urdu and Indonesian.
“Our company’s strength, service to our clients, has become the foundation for our new brand positioning. With the launch of the new brand, Orbex will dedicate even more resources to achieving excellence in customer service to enhance clients’ trading experience and being recognized for it among traders globally,” said Abdullah Abbas, Managing Director of Orbex. “No customer is a small customer to us. We value every trader and company we work with.”
The expanded Orbex Customer Support Team is dedicated to comprehensive service, ongoing professional development and clear client communication. The team now offers around-the-clock support as well as educational courses in online trading on MetaTrader and the latest market research to further clients’ knowledge.
“Industry research has shown that traders leave their brokers over poor customer service, and we are dedicated to achieving superiority in this category while offering the latest innovative products and solutions for traders,” Abbas added. “At Orbex, we orbit around our customers to offer the best service for traders.”
In addition, Orbex will continue to enhance offerings for traders, improving trading technologies and providing a range of instruments, making trading and diversifying investment portfolio easier than ever. Orbex provides clients with the very competitive trading terms and conditions in the market on currencies and other instruments, offering a diverse range of products including Foreign Exchange, Precious Metals, Future Contracts (OTC), Equity Indices (OTC), CFDs and Energy Contracts.
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