Improvement of the customer support service

2 December, 2014

Dear Clients and Partners!

In order to improve the quality of our customer support service and increase the response time, RoboForex has held a survey to find out which of the communication channels between the Company and its clients are the most effective ones. We took into account an average response time as well as full disclosure of information via helpline, live chat, ticket system in your Live Account, different messengers used by our Customer Support Service to communicate with clients.

Based on the result of the survey, the Company has made a decision to continue using those channels of communication, which turned out to be the most effective. These channels are the following:

Free-of-charge helpline – phone number is +65 3158 8389.
Online chat on the Company’s website.
Ticket system in your Live Account.

These ways of contacting the Company will allow each client to receive the maximum possible information in answers to their questions in a shorter period of time.

Please note, that our Skype account, roboforex.com, will be no longer used to answer clients’ questions. We recommend you to delete it from your contact list and use the above-mentioned channels of communication to contact our specialists.

Sincerely,
RoboForex


Source link  
Get New Year presents from RoboOption

RoboOption wishes you a Happy New Year! Let your trading results improve and your profit increase next year! Our New Year presents will help you in this...

Results of Tesla Supercar from RoboForex offer

We are pleased to inform you that the prize number and the winner of the unique Tesla Supercar from RoboForex offer were decided on December 18th 2015, at 11:00 PM (EET).

Rollover of Contracts for Difference on oil

We are informing you that Contracts for Difference on Oil Brent and WTI will be rolled over on December 15th and 17th 2015 respectively. As a result, the following actions will be performed...


VIP program for RoboForex clients

RoboForex presents a program, which is intended to encourage the Company most loyal clients - VIP client. Participants of the program are granted with the GOLD status, provided with special trading conditions for their RoboForex accounts and exclusive privileges to use the Company services...

Results of Money Fair 2015 exhibition in Shanghai

This autumn, Shanghai, a Chinese city, once again hosted Money Fair 2015 exhibition, one of the largest financial forums in Asia. The scale of the event can be described with two conspicuous facts: over three days, it was attended by more than 160,000 visitors...

Upgrade of WebTrader terminal

We are pleased to inform you about another successful result of our work to improve WebTrader RoboForex terminal. The latest version of our web-platform includes more interface languages and several other useful features...


The race for Tesla supercar will be over in 14 days

In just 2 weeks, the Tesla Supercar from RoboForex offer will be over and we will finally know the name of the participant, who wins TESLA S P85D premium car or its equivalent in money in the amount of $110,000...

Changes in trading schedule on Metals and CFD

We are informing you that due to the public holiday in the USA, Thanksgiving Day, on November 26th and 27th, CFD, XAUUSD, and XAGUSD will be traded according to the following schedule...

RoboForex is coming to Germany: the German version of the website and participation in World of Trading 2015 exhibition

We are pleased to inform you that RoboForex has launched a new version of the Company’s website, this time in German. We’re in active operation in many countries all over the world and do our best to expand the field of our activity and cover new areas for the convenience of our clients from other countries...

  


Share: