Orbex recognized as a leader in responsible customer service

July 6, 2016

Orbex, a leading global forex broker, is celebrating its 4th international award this year. Orbex has been recognized as the ‘Best Customer Support’ provider by one of the most authoritative industry’s websites – Forex Report, which has selected the winners in each category according to the strict criteria and traders’ feedback.

This prestigious award demonstrates the strength of Orbex customer-centric approach, as well as its leadership in responsible trading services. The focus on customer experience is a major guideline, aligning all the company’s activities and concentrating on protecting the best interests of the traders.

Orbex continuously improves the quality of the customer care and invests in new technological solutions, meant to reduce the waiting time and expand the growing set of support capabilities. Following the high ethical standards allows building long-term and sustainable relations with the traders.

“For us, the key element in supporting our clients is “Response Time,” as we understand how valuable time is for our traders. No matter which communication channel clients use, live chat, emails, call backs, social media, they get a response instantly. We align our interests with those of our clients by taking their needs to a personal level, and implement them,” commented Zaid Alkhatib, Head of Back Office & Support Department.

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