14 December, 2017
Transparency breaks down barriers. It underpins the solid, long term partnerships we build with our clients from day one. And means you can reach us 24/5 by phone whether you need technical support or help making a trade.
Using straight through processing (STP) also reinforces how we operate as an ECN broker and how we work with and not against you. So if you choose our MT4 platform all trades are routed straight to our liquidity providers without dealer intervention. No meddling with prices.
We understand what matters to traders because we are traders. And backed by one of the leading trading organisations in the world.
We take pride in offering you exemplary service, and we have made this thinking part of our culture. Because quality responses to your needs must be consistent and ingrained. It makes business sense, too, because traders tend to stay with us.
Our service centre and account managers are based in London and we aim to reply to emails within an hour. And we pick up the phone 24 hours a day, 5 days a week.
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