21 June, 2019
Spotware has partnered up with Blinger.io, the omnichannel solution for customer communication, to deliver outstanding customer support on the cTrader trading platform. The prime plan of action involves an integration of cTrader Live Chat with Blinger.io.
Blinger.io combines the most popular messaging apps and social networks, allowing brokers to manage all conversations in one interface, which greatly improves brokers’ customer support and provides their clients with the preferred channel of communication.
cTrader has its own native add-on Live Chat feature for traders to communicate with their broker within the platform. The integration with Blinger.io will allow cTrader Live Chat to become one of Blinger.io’s channels, so brokers will be able to engage with their clients on cTrader Live Chat directly within the Blinger.io interface. Clients, on the other hand, will get many more options to contact their broker.
Evgeny Besschastnov, the CEO at Blinger.io, commented:
“We are thrilled to cooperate with Spotware on the inclusion of cTrader Live Chat in the mix of messaging channels available in Blinger.io! It’s our next conscious step in the fintech industry, which aims at providing cTrader platform users with a convenient solution for customer support, combining the benefits of cTrader Live Chat, messaging apps and social networks.”
Alexander Geralis, the Business Development Manager at Spotware, commented:
“In such a dynamic market like Forex, excellent customer support is a must for any broker. cTrader has already been offering a Live Chat add-on feature to its brokers. Thanks to the Blinger.io integration, in addition to cTrader Live Chat, brokers can consolidate their communications into one platform. Moreover, brokers will never feel the strain of adding another custom support touchpoint, thus supporting the adoption of the cTrader Live Chat feature. This is a great competitive advantage for our clients.”
This latest development of cTrader falls within its well-known Traders First™ approach, which benefits both traders and brokers by providing everything traders need in one space.
To try cTrader Live Chat, please visit ct.spotware.com
Spotware is an award-winning financial technology provider specializing in complete business solutions and complex custom development projects that add value to their clients. It is best known for its flagship product, cTrader, a premium FX and CFDs trading platform offered by leading brokers and trusted by millions of traders worldwide. It has also developed cXchange, an out-of-the-box digital asset exchange solution that allows any business to launch a cryptocurrency exchange. Spotware has been raising the standards of the online trading industry since 2010 providing constant innovation ever since. Founded on the values of transparency and Traders First™ approach, the company develops products that are responsive to the changing demands of business and regulatory landscape, and serve the long-term interests of all market participants.
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