In 2019, Alpari made one of the most important achievements in operating activities in the CIS and international markets - we successfully implemented ECNCore technology for processing client transactions and forwarding them to external counterparties. This solution, which is unprecedented on the market, has significantly improved transaction execution accuracy, connected an even greater number of liquidity providers, reduced the frequency of requotes and thereby more quickly and efficiently executed clients’ orders.
According to the results of the second half of 2019, statistics concerning slippage of client orders improved significantly. The number of negative slippages of market orders has significantly decreased compared to the first half of 2019, while the number of positive slippages has increased. Currently, 94.91% of market orders are executed in full accordance with client expectations or expectations are exceeded. As a result, the company has seen qualitative growth in overall customer satisfaction, and the profitability indicators for trading with Alpari show a positive trend.
In addition, at the beginning of 2020, the company will launch a special section on its website in which it will share statistics regarding the processing and execution of transactions, using three key indicators:
- transaction execution accuracy;
- slippage statistics;
- customer satisfaction.
Thus, Alpari reaffirms its status as a driving force within the market and as a key legislator of financial technologies. It is also worth noting that Alpari has been making successful products and services based on innovative technologies for the purposes of trading and investment available to customers all over the world for more than 20 years. We pay special attention to transparency and the provision of high quality customer service and are constantly improving our customer service strategy.
The recently introduced multi-channel support system has significantly reduced average call times and increased the speed of response by the company’s customer service specialists
to client requests. Our clients make an invaluable contribution to the development of the business by pointing out issues and making suggestions for improvement, this allows the company to make effective investments towards the development of its client support service.