We have all come across emergent personal, professional or financial challenges during the past few weeks. However, FXOpen’s primary goal remains serving our clients while ensuring the personal safety of our employees.
The current market volatility caused by the COVID-19 pandemic have created many opportunities for cyber-criminals. We would like to share specific actions you can take to reduce your chances of becoming a victim of scammers and cybercriminals.
If you are not already using multi-factor authentication to access your FXOpen account, we strongly recommend you do so. For additional information, please visit our knowledge base.
Beware of phishing messages that play on the public's concerns over COVID-19.
Examples:
- Emails or texts supposed to be from the World Health Organization (WHO) or any other medical organization.
- Online offers of vaccinations, test kits or medicine for COVID-19.
- Mobile apps that supposedly track the spread of COVID-19.
- Solicitations for donations to related (fake) charities, etc.
We also urge you to be on alert for potential fake emails, impersonating FXOpen representatives. Please note that we only use @fxopen.com and @fxopenasia.com and the associated language mail domains for communication with our clients. A full list of language domains can be found at fxopen.com.
If you have any doubts about the official representative of FXOpen that has contacted you, please immediately notify FXOpen customer support at support@fxopen.com.
In addition, if you are suspicious of an FXOpen email please use any messaging option available on our official website to communicate with us rather than clicking the links or responding directly to the email.
