Stepping into the 15th year in business, we keep being driven by our mission – to provide clients and partners across the globe with the opportunity to become successful in the financial markets. We work hard to improve the quality of our customer service and offer the most attractive trading conditions. We pay special attention to your feedback and suggestions, so we add new services to make your cooperation with us as seamless and effective as possible. We actively develop our mobile application, and we keep expanding our business into new regions.
Over the past year, we have received several prestigious international awards and reached a major milestone of surpassing 500,000 clients. We would like to sum up our accomplishments and share the results with you because together, we make AMarkets’ history.
Active expansion into new markets
In 2021, we achieved excellent results in the African and Asian regions. We launched our affiliate offices in Lagos, Nigeria’s largest city. Offline and online seminars are held on a regular basis, partnerships have been concluded with local training centers. We expanded our presence in the Indonesian market. We translated and adapted resources for trading and investing, launched customer support in Indonesian and integrated new payment systems in local currency.
It’s also worth noting that AMarkets’ global affiliate business has received a major boost in the past year. The number of active partners rapidly increased by 70.3% compared to 2020.
Top-notch customer service
In 2021, we significantly enhanced the quality of our customer support by extending the uptime and creating omnichannel customer service through aligning all communication channels. Our operators are now available 24/7. Clients can get help from our dedicated support team using any convenient method, including messaging apps and social media. In 2021, we brought down our response and resolution times by 4 times. Our operators process more than 400 thousand messages monthly, with customer satisfaction score steadily remaining at 4.8 points.
We have integrated the NPS index – a standard benchmark for customer loyalty that measures the probability of customers recommending the company to their friends and acquaintances. Our average NPS value is 62 points out of 100, while the industry’s average does not exceed 46.
Best trading conditions and attractive cashback
We keep improving our trading conditions. We added new trading instruments: ETF CFDs and cryptocurrencies. It is especially worth noting that the commission on cryptocurrency transactions has been reduced fivefold. In September 2021, we updated the terms of the AMarkets Cashback program, raising the cashback rates for each of the five levels by $3. Your maximum cashback rate per lot is now $17 – the highest in the industry!
This year we continued to expand our list of available payment methods – more than 10 new payment solutions have been added. We keep making sure that you get the most beneficial deposit and withdrawal conditions. That’s why we fully compensate you for all the deposit commissions while maintaining some of the lowest withdrawal fees on the market.
Convenient mobile app
Developing the most convenient mobile app for Android and iOS has also become one of our top priorities this year. You can easily perform trading transactions, verify your account, deposit and withdraw funds, get in-depth market analysis and up-to-date company news using your smartphone. The application is currently available in five languages. You can download it from the App Store and Google Play Market.
Awards and industry recognition
We received several international awards: Global Forex Awards in two categories: Best Value Broker — Asia; Best Forex Copy Trading Platform — Global. And two nominations at the International Business Magazine Awards: Best Copy-trading platform Nigeria; Best Affiliate Program Nigeria 2021.
14 years of success and many more ahead
The AMarkets team would like to thank every one of our valuable clients for their trust. We appreciate your loyalty, and we’re committed to providing you with the most attractive trading conditions and the best service possible.
