FBS Reviews and Comments – Page 2

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Whenever I try to put a buy limit or sell limit, my trades do not want to execute when they have hit the buy limit or sell limit line. Also whenever I do a market execution my entrance is 20+ pips ahead than my original entrance, why is it so?
Avumile Mdedelwa 28 Mar 2022 Reply

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Kindly be informed, during periods of important economic news and high volatility in the market your order can be executed with slippage due to a sharp price movement.
Also, a buy limit order can only be executed at the limit price or lower and a sell limit order can only be executed at the limit price or higher. Kindly contact us via Live Chat.
FBS (Official) 31 March 2022

How can we file a complain with FBS? Since you are regulated and monitored, how come you are not timely or not at all releasing our funds?
Christine Marie Tejeresas 25 Mar 2022 Reply

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Dear client, we are really sorry about this situation. FBS never holds back funds of clients and a client always can withdraw deposited funds.
Withdrawals are checked in queue order manually. It may take time from 15 mins to 4 hours generally. If you would like to get more clarification on what happened with your withdrawal, you can write to us at email: support@fbs.com.
FBS (Official) 31 March 2022

I was disqualified from my level up bonus with a profit of 245usd with 0.91 lots and 7 days trading. I don't know the reason because since I started trading, I've been trading using the same server or network and I don't think I did anything that violated the terms and conditions placed. Can you tell me what really happened?
Amohelang Thekiso 16 Mar 2022 Reply

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Thanks for your comment!
Each client/computer/IP can open only one Bonus account. If system found out more than one bonus account in the same IP, it is considered as rules violation and those bonus accounts are cancelled. Still you are eligible for other promotions. In case you need more clarification, please contact us via LiveChat.
FBS (Official) 25 March 2022

I traded the $140 but used my school wifi and my data, will it be rejected?
Paul 10 Mar 2022 Reply

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Thanks for your question! Each client/computer/IP can open only one LevelUp Bonus account. As anyone using same wifi may also apply the bonus, those bonus accounts can be shown same IP address with you and your account can be blocked. We recommend you avoid using public wifi while you're using Level Up bonus.
Please contact us via LiveChat for more information.
FBS (Official) 25 March 2022

I deposited 100 and made profit and was able to withdraw it. Only problem was I had to withdraw the 100 back to the same card before I could use the other options. Unfortunately my bank stopped accepting forex charges after that.
Denard 4 Mar 2022 Reply

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Thank you for contacting us! Being a reliable broker, we would love to solve your issue as soon as possible. Please, send us an official claim with all the necessary information about your issues (Your account number, Date and time of the dispute situation, Claim Description). Claims are sent to our e-mail address support@fbs.com.
FBS (Official) 25 March 2022

The FBS level up account is a waste of time. My advice to anyone considering it is don't do it! I'll break it down for anyone considering it, so please pay attention. The rules seem simple at first, but the devil is usually in the details. One of the rules that pissed me off was that there's a number of trades you are supposed to take to qualify. It's 5 lots. Each trade you take is capped at 0.01 lots, so you essentially have to take 500 trades across a period of about 5 weeks (website says 40 days including weekends and holidays. do the math), and that is a lot of trades since you cannot change the lot size.And for anyone who does not see why that is a problem, here are a few of the rules that exist to kick you in the nuts: 1. Each closed trade has to be at least 100 points for it to qualify. 2. No more that 5 open trades at a time. 3. 1hr interval between trades executed on the same stock for it to qualify (i.e. you cannot stack trades). To be fair, I didn't do a deep dive into the rules when I began; the promo ads make it seem like all you have to do is be profitable and you get 140$ + profits. I'm currently about a week into the trading, 30% in profit and only about 0.4 lots in. At my current growth rate, there is no way I'm going to meet the traded lots requirement by the end of the 40 day period so this is where my journey ends.
Eric 4 Mar 2022 Reply

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Thank you for sharing your honest feedback!

First and foremost, we would like to remind you that before opening the Level Up bonus account in your Personal Area, you are asked to read the full terms and conditions of the bonus.
These conditions are displayed on the bonus page in your Personal Area and are always available for you.

The bonus conditions that you mentioned came with the bonus initially, i.e., the bonus was launched with the stated conditions:

1) Have a profit no larger than the bonus amount.
2) Have 20 active trading days.
3) Have 5 lots traded. To learn what a lot is, click here.
4) Have a maximum of 5 missed trading days.

Also, the limitations applied to the bonus account were also mentioned in the conditions right from the start.
Let us remind you about those limitations:The order volume is 0.01 lot.Leverage: 1:100 .The following options are prohibited: locking/hedging, expert advisors (EA), ladder strategy (it is not allowed to open a new deal in the same direction within an hour after the closure of the previous deal).

Therefore, before starting trading with the bonus account, you could have decided if you are ready to trade under these circumstances.
You confirm that you agree and accept all the conditions by opening the bonus account.

Your Level Up bonus account is still active, and you can continue trading with it.

Let us give you some tips on how to meet the conditions:

1) You need to have 20 active days and complete 5 lots, which means opening up to 25 orders per day will help you trade the necessary lots.
2) To meet the pips difference condition and ensure making more profit, you can enable a Take Profit/Stop Loss on your order, don't forget that we count the orders with either profit or loss, which will help you lock orders in profit.

Lastly, we would like to remind you that the goal of the Level Up Bonus is to give traders a chance to study the basics of successful and productive trading. It works the same way as in sport â€“ first, you train and learn, then you earn and get stronger, faster, and more efficient.

Level Up Bonus has been designed to help our clients learn more about risk management and trading with smaller amounts. And the possibility of getting a real profit is the motivation.

Should you have any questions or need further assistance, you can contact us via email support@fbs.com or Live chat.

Best wishes,
FBS Support Team.
FBS (Official) 25 March 2022

Do not invest with this broker. They do not have clients interest at heart. I deposited money into my account and they claim the deposit was rejected but the funds are no where in my account and did not reverse back into my account. I have sent the proof of payment and my bank statement. They both show they went into their bank account. They don't care it's my problem and my loss I guess. I'm so disappointed and right now will discourage anyone from being involved with this broker. I am reporting them to FASC.
Agatha Mphuthi 2 Mar 2022 Reply

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Thank you for contacting us!

We have checked all the information we have in our system.

From what we can see, the deposit for 400.00 ZAR made on 01.03.2022 was successfully credited to your trading account on 03.03.2022.
You can check the status of your deposit transaction on the Transaction History page in your Personal Area.

We also see that after the deposit was credited, you started trading on your funds in the MetaTrader 5.

We would like to remind you that FBS works as intermediaries and, unfortunately, does not influence the payment system's internal procedures.
However, we do our best to resolve your issue with the payment processor.

Should you have any questions or need further assistance, please contact us support@fbs.com or Live chat.

Best wishes,
FBS Support Team.
FBS (Official) 25 March 2022

Same thing happened to me when I asked them to send funds to my mastercard they asked me to photo card both sides to confirm, by the way they was cheater.
Mohamed 7 Mar 2022

Dear client, FBS is a Regulated broker without any unethical practices. According to p.5.2.7 of Customer Agreement, If an account was funded via debit or credit card, a card copy is required to process a withdrawal. CVV can be covered and only Signature is required on backside. Card copies are asked to confirm card validity. For more info, contact us via LiveChat.
FBS (Official) 25 Mar 2022

I was highly interessted with FBS but now i get myself doubtful why i did joined them before.
Ntsala Victor 22 Aug 2022

Do not invest with FBS it's a bad broker. They do not make any follow ups in helping their clients. I made a withdrawal Friday I never received it only to find that they was problem with their system money was stuck somewhere. Yet other people where given their money back into their trading accounts and started the withdrawal process again. And they kept quite about what was happening up until I complained saying I never received my profit. You'll talk to multiple consultants without them taking the matter seriously all they tell you is that await your money patiently after 15 days bring a bank statement to prove if you didn't really get the money, time is money and matters aren't taken seriously with FBS do not open an account with them or trust them with your money. When withdrawing you don't get all your money with FBS. In my 4 years of trading I've made withdrawals and the estimated time frame is always 2 days latest 3 days, anything past that theirs a problem the broker is doing. They manipulate spreads drastically when events happen and when the clocks restart for the following day. They don't claim to be what they are when they market themselves to get clients. I hope this helps the next person this happened 11 February 2022 till now.

Ronald 17 Feb 2022 Reply

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Thank you for contacting us and sharing your feedback!

Please kindly note that as soon as our Financial Department approves your withdrawal request, the funds are sent from our side, but then it is up to the payment system to process it further.
- Electronic payment systems withdrawals (like Skrill, Perfect Money, etc.) should be credited immediately, but sometimes may take up to 30 minutes.
- In case you withdraw to your card, please, be reminded that on average, it takes 3-4 business days for the funds to be credited.
- As for bank transfers, withdrawals are usually processed within 7-10 business days.
- Withdrawals to the bitcoin wallet can take a few minutes to a couple of days since all bitcoin transactions worldwide are processed altogether. The more people request transfers at the exact moment, the more the transfer takes time.

As you can see, each payment system has a different processing time.
However, we would like to remind you that the mentioned time is average. It means it might take longer for the payment system to process the transaction.

For example, for card refunds, these are the process participants:
Payment system -> processing center -> VISA/MasterCard -> processing center -> your bank.

Thus, as you can see, there are many sides whose work and speed we cannot exert influence.

Usually, when clients do not receive their withdrawals in 2-3 days, they can contact us and request the payment confirmation, which should help them track the transaction with their payment system (bank or e-wallet).

After the confirmation is requested, the client can track their payment with their bank for 15 days.
If, after 15 days, the funds still do not reach the client's bank account, we request the full bank statement to forward the issue to the payment processor for further investigation.

Please be kindly informed that FBS works as intermediaries and, unfortunately, does not influence the payment system's internal procedures. But if our clients face the issue with their withdrawal, we do our best to resolve the issue with the payment processor.

Now, let's move on to your complaint about spread values.

First and foremost, we would like to remind you that FBS does not regulate that spread since we are no market maker broker.

The Market and liquidity providers regulate it.

In case you are trading with the trading account with a floating spread, the spread can change according to the market situation.

According to the Customer Agreement:
3.3.7. Spread on trading accounts can be widened before, in time and after economic, political and other news releases, during the Gap, at the time of Market opening (on Monday) as well as at the time of low market liquidity and when a market situation is conditional on high spreads.

In case you have any doubts about some of your orders being executed accurately, please send us an official claim with all the necessary information about your issues.
Claims are sent to our email address support@fbs.com only within two working days after the problem.

The client's claim should contain the following data:
- Your full name;
- Your account number;
- Date and time of the dispute situation;
- Ticker (number) of Dispute Order (Order ID);
- Claim Description.

To get more information about the procedure of reviewing the claims, please read section 8.1. of the Company's Customer Agreement.

Should you have any other questions or need further assistance, please contact us via email support@fbs.com or our Live chat.

Hope you have a nice time of the day!

Best wishes,
FBS Support Team.
FBS (Official) 25 March 2022

Thank you for this warning.
Namati Ndlovu 24 Feb 2022

Dear client, in case you are facing any difficulty or have any questions, please, feel free to email us to support@fbs.com to clarify your query. Also you can contact us in chat right in the app. FBS wishes you good luck and profitable trading!
FBS (Official) 25 Mar 2022

I did their level up bonus and completed it. And when it was time to transfer my profit it didn't take less than 30 minutes to get a rejection notification.
Richard Tembo 28 Feb 2022

To our regret, you didn't leave any account details. Each bonus undergoes a thorough examination, FBS is not interested in canceling it for no reason. If your bonus was canceled, it means that our IT.Dep. has registered rule violation. Still you are eligible for our other promotions. For clarification, please contact us via LiveChat or support@fbs.com
FBS (Official) 25 Mar 2022

I trade with bonus amount and I made profit 159 USD but it's showing balance standard account but why I can't trade that bonus amount which tranfer from bonus account, I read all review in this site and I'm not satisfied to make deposit in this because many people have trouble to withdraw there funds. I think FBS is scammer.
Shoukat Ali 17 Feb 2022 Reply

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Be informed that FBS is Regulated by IFSC. Kindly make sure you read attentively terms and conditions of bonus which you are obliged to follow.
To our regret, you didn't leave us any details.
In case you mean Level Up bonus, funds are virtual funds on a demo account (until you fulfill the bonus conditions), and FBS has no intention, reason, or possibility to take advantage of your trading on this bonus.
The main goal of the Level Up bonus is educational - to give traders a chance to study the basics of successful and effective trading. It works the same way as in sport â€“ first you train and learn, then you earn and get stronger, faster, and more efficient.
Level Up Bonus has been designed to help our clients learn more about risk management and trading with smaller amounts.
And the possibility to get a real profit is the motivation.
Contact us via Chat for more clarification.
FBS (Official) 25 March 2022

Almost all the comments are negative there's really something you are not doing right. I mean you cant have 90% of negative comments on all review and comments websites. CHecked you on almost 5 review websites and all the comments are negative.
Jabulani Masete 13 Feb 2022 Reply

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Thanks for your opinion! Trading is a risk which sometimes leads to negative comments but those who get profit rarely write about it. When you check reviews, you can notice that FBS always pay a close attention to clients' reviews. Though most cases are result of misunderstanding, that's why we always recommend to contact us first via support@fbs.com.
FBS (Official) 25 March 2022

Can't withdraw funds.
Jesusangel Becari 29 Jan 2022 Reply

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Thank you for contacting us! Being a reliable broker, we would love to solve your issue as soon as possible. Please, send us an official claim with all the necessary information about your issues (Your account number, Date and time of the dispute situation, Claim Description) to our e-mail address support@fbs.com.
FBS (Official) 1 February 2022

I see my buy trades were blocked by FBS. it's so terrible. I traded with an E.A and i noticed it was losing, to my surprise they block every buy trade. I Couldn't even trade Manual Buy Trades.
Osita Rich 19 Jan 2022 Reply

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Please, be informed that FBS is a regulated broker - there is no place for any unethical practices from FBS side. FBS never blocks any order nor interferes with client's tradings. We would love to take look on the situation, but unfortunately you did not leave here any account details. Please send all the information to our email support@fbs.com.
FBS (Official) 21 January 2022

I deposited in this app so easily, I had withdrawn at least half of my money with little concern too. However, this past few weeks, it will no longer recognized my phone number and cant get any code to proceed with my withdrawals. I chat with almost seven of their support team and had given them every information they need but still, I can't withdraw my remaining money. If you have other option, please don't use this app, i don't recommend it.
Anne 28 Dec 2021 Reply

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Thank you for contacting us! To our regret, you did not leave here any account details and we could not check it and provide a proper answer. In case you have issue in receiving withdrawal code in phone, you may change confirmation method to email. Please, kindly contact us via live chat or e-mail support@fbs.com so that we could help you to withdraw.
FBS (Official) 10 January 2022

FBS makes it easy to fund but when it's time to withdraw they take from Pillar to post.
Andrew 21 Dec 2021 Reply

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Kindly note that deposit should be refunded back to the same payment system you deposited with, then the rest goes to Local bank or Ewallet. FBS never holds back funds of clients and clients always can withdraw their funds. Withdrawal process and time also depends on payment system you choose. If you faced any difficulty, please contact us via Live Chat.
FBS (Official) 27 December 2021

I has withdrawn my money through their exchanger, untill now I don't receive my money. please stay away from this broker.
Russel 20 Dec 2021 Reply

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Thank you for contacting us. When a withdrawal is accepted , it means that fund was already transferred by FBS .You may directly contact to the exchanger with FBS account number and withdrawal transaction number. To our regret, you did not leave us any details. Please contact us via Live Chat or e-mail support@fbs.com so that we can help you further.
FBS (Official) 23 December 2021

A lot of negative comments. I don't trust this broker anymore. I guess I don't waste my time on this platform.
Micheal 11 Dec 2021 Reply

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Dear Michael, we understand your concerns: trading is a risk that sometimes leads to negative comments, but those who get profit rarely write about it. We always pay close attention to our customers' reviews. Though in most cases, the negative reviews are the result of a misunderstanding - that's why we always recommend contacting us first via live chat or support@fbs.com.
FBS (Official) 15 December 2021

yes. agreed. my withdrawal still hasn't received.
Russel 20 Dec 2021

Yes I still haven't received my money. Don't invest with FBS.
Ronald 17 Feb 2022

Dear client, please email us to support@fbs.com to clarify your query. We would be glad to help you!
FBS (Official) 25 Mar 2022

Am afraid of FBS with these reviews am reading here, I am feeling really scary with these reports, really afraid of deposit, if I don't get both my level up bonus and no deposit bonus to my personal account, I promise to be one of the clients that will never recommend FBS. Frustrating reviews. FBS, do good and treat clients well.
Rasheedah Olaitan Balogun 5 Dec 2021 Reply

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We understand your concerns: trading is a risk that sometimes leads to negative comments, but those who get profit rarely write about it. We always pay close attention to our customers' reviews. Though in most cases, the negative reviews are the result of a misunderstanding - that's why we always recommend contacting us first via support@fbs.com.
FBS (Official) 13 December 2021

I placed a withdrawal request, I was asked for a picture of myself with my identification document which I mailed. I haven't gotten any response from the support team. I don't want to believe this is a scam though.
Faith 29 Nov 2021 Reply

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Thanks for reaching out! We are sorry to hear that you have such an opinion. If you have sent a photo of yourself holding your ID for further identity confirmation to our email, it will be processed within 24 hours. You can always contact our Support Team via Live Chat 24/7 and we will help you. Thank you and we will await your response.
FBS (Official) 1 December 2021

FBS ia areal broker, I have deposited and have make withdrawals through my debit card. I have faced no difficulties, thanks FBS team.
Zamarud Shah 28 Dec 2021

Thank you for your valuable feedback by sharing your experience. We take pride in knowing our customers are happy with their experience on FBS. If you have any suggestions or questions, please don't hesitate to contact us in the Live Chat or email (support@fbs.com).
FBS (Official) 10 Jan 2022

I placed a withdrawal request, I was asked for a picture of myself with my identification document which I mailed. I haven't gotten any response from the support team. I have same issue.
Patrick 8 Jan 2022

Thank you for contacting us! To our regret, you didnâ€™t leave here any account details and we couldn't check it and provide a proper answer. Please, kindly contact us via live chat or e-mail support@fbs.com.
FBS (Official) 11 Jan 2022

Withdrew $100 2 months ago and still doesn't receive it. So frustrating to follow up with chat support every week. Stay away from this broker if you don't want a headache.
Jason 29 Nov 2021 Reply

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We are really sorry about that. Withdrawal requests are processed as quickly as possible from the Finance department. The time on receiving the withdrawal depends on the payment system processing time that is required. You can write to us at our official support email: support@fbs.com and we will check your case. Thank you for your cooperation.
FBS (Official) 1 December 2021

Abussive commission on stock trades.
Cesar 25 Nov 2021 Reply

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To our regret, you didn't leave any account details so we could check and provide a proper answer. In case you are facing any difficulty, please make sure you email us to support@fbs.com to clarify your query.
FBS (Official) 26 November 2021

This broker is very good even on manipulation your trades, am using a trading Robot very powerful one is always losing until today. I compared FBS and deriv using same PAIRS and guess what on FBS I lost $87 and on deriv I made $53 that's when I definitely saw how much money and time I wasted on this broker. Stoplosses are always being hit by spreads. No wonder my they have millions advertisements on internet, they are lossing customers everyday.
Piet 24 Nov 2021 Reply

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Thank you for your kind feedback! It is very important to us.

First and foremost, we would like to remind you that the quotes of other brokers may differ from FBS quotes, or they may be the same. Both these situations are absolutely normal: different brokers may have several liquidity providers.

These liquidity providers can coincide with ours (in this case, the quotes will be the same) or can be different (in this case, the quotes may vary).
Moreover, brokers may switch from one liquidity provider to another, which means that at one moment, quotes may coincide, and at another, they will differ.

As a result, when you open identical orders in two different brokers, they might be closed with two different results, even if you used the same EA on both brokers.

This is why it is recommended to test your EAs on each broker's demo or real accounts to see how they will perform on their accounts.

Also, we would like to kindly remind you that FBS offers the most favourable trading conditions to use almost all trading strategies without any restrictions.
You can use automated trading with the help of expert advisors (EAs), scalping (piping), hedging, etc.

Though, please, kindly note that according to the Customer Agreement:
3.2.13. The Company doesn't allow the usage of arbitrage strategies on connected markets (e.g. currency futures and spot currencies). In case the Client uses arbitrage in either a clear or hidden way, the Company reserves a right to cancel such orders.

Kindly consider that though trading with EAs is allowed, the results of trading with any Expert Advisor is your responsibility.

Hope you are having a lovely time of the day.
FBS (Official) 2 December 2021

My profit withdrawals has been rejected many times despite given them reasons why I can't use my previous bank account I used to deposit because it's expired. They keep asking me to withdraw using connectum and even with providing them other account still rejected. I emailed support but I only received related articles to read. So pain to withdraw profit! So annoying.
Ashley 24 Nov 2021 Reply

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Thank you for your kind feedback! It is very important to us.

Let us kindly remind you that all the financial operations are processed in accordance with the Company's Customer Agreement.

If you used the Connecum (card) option for the deposit, you would need to use the same method to withdraw the deposited amount. The amount above the initial deposit (profit) can be withdrawn to other payment methods.
Please note as per the Customer Agreement:

5.2.6. If an account has been deposited via a debit or a credit card at least once, a withdrawal from the account should be executed back to this card during the year since the last deposit was made via the card.

If the card you used for the deposit is no longer active (closed/blocked/expired/cancelled), you need to provide us with confirmation from your bank stating that your card is not active.
The confirmation should contain the old card number and its status.

If the card is expired and you have its copies (photos), you can provide us with them. Once we see the expiry date, you will be allowed to use other methods to withdraw your funds.

We suggest you contact our Customer Support via Live chat. We are available 24/7 and can assist you within 2 minutes. Our agents will provide you with all the necessary information and guidance.

Hope you are having a lovely time of the day.
FBS (Official) 30 November 2021

I'm currently using the FBS broker app, I wanna deposit money and by reading through people's comments I'm starting to have little doubts
Phillix 23 Nov 2021 Reply

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Thank you for your feedback. We understand your concerns: trading is a risk that sometimes leads to negative comments, but those who get profit rarely write about it. We always pay close attention to our customers' reviews. Though in most cases, the negative reviews are the result of a misunderstanding - that's why we always recommend contacting us first via live chat or support@fbs.com. We will be happy to help and clarify all your doubts.
We hope you will rise your rating!
FBS (Official) 26 November 2021

FBS is a scam, Don't waste your time guys. I haven't received my profit, since last week.
Andrew 16 Nov 2021 Reply

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Thank you for contacting us! Being a reliable broker, we would love to solve your issue as soon as possible, but you didn't leave any account details.
Kindly note, your profit and loss depends on your skills and strategy and Market situation. Trading is a risk - you should carefully assess your experience and willingness to take risks.
Please, send us an official claim with all the necessary information about your issues (Your account number, Date and time of the dispute situation, Claim Description). Claims are sent to our e-mail address support@fbs.com.

FBS (Official) 19 November 2021

I haven't used many brokers but I know a broker that takes more than 4 days to process a simple withdrawal of $170 has got to be fraudulent in one way or the other, how can my withdrawal be pending for days now? How many withdrawal does financial department process in a day? If it's too much can't they hire more hands, I will so so spread the words that this broker is a scam if I don't get that money out by tomorrow's end.
.
Ubong Joshua 14 Nov 2021 Reply

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Thank you for reaching us!
Please be kindly reminded that the Financial Department of the company usually processes the clientsâ€™ withdrawal requests on a first-come, first-served basis.
Usually, withdrawal requests are checked by FBS within one (1) hour.
If your withdrawal request is pending for more than one hour, please contact our Customer Support team via Live chat - they will ask the Financial Department to speed up your withdrawal request. As soon as our Financial Department approves your withdrawal request, the funds are sent from our side, but then it is up to the payment system to process it further.

Please double-check the status of your withdrawal request in your Personal Area on the Transaction History page. If the status is accepted, it means that funds are already sent from our side.

You can contact our Customer Support team via Live chat or email support@fbs.com and clarify the status of your withdrawal request and approximate processing time. We will be glad to help you!
FBS (Official) 17 November 2021

I used the 50$ bonus to trade and I made a profit of 141$. I tried withdrawing and I kept receiving rejection mail. Here is my account details. Chikezie Emmanuel. Account no 21852593.

Emmanuel 12 Nov 2021 Reply

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Thank you for reaching us!
We are sorry to hear that you had such an unpleasant experience with one of our bonuses.
We would like to remind you that according to the promotion conditions (you can find them on the page of bonus account settings in your Personal Area)

- You can participate in the promo only once.
- It is prohibited to log in from an IP address outside of the countries above.
- It is prohibited to use VPN, proxy servers, or other services that hide your IP address.
- One device cannot be used to log in to different FBS profiles and enter the promo.

Unfortunately, it seems like our Technical Department has found out that you have violated one of the mentioned conditions.
Upon suspecting fraudulent activity on the bonus account, the company reserves the right to deduct the entire bonus amount and profit made with the bonus account without notice. In this case, the decision is beyond contestation.

You can always take part in other promotions, which you can check here: https://fbs.com/promo, such as our "Bonus 100% on deposit" or our free bonuses: "Quick Start $100 bonus" and "Level Up bonus". We would recommend you read all the conditions carefully beforehand.

If you need more detailed information regarding your case, please contact our Customer Support team via Live chat or email support@fbs.com. We will be glad to assist you!
FBS (Official) 17 November 2021

I withdrew my money a month ago I still havent received my funds. They sent me a photo whereby they show where the money went but I still haven't seen the money in my bank.
Letlotlo 8 Nov 2021 Reply

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Thank you for contacting us! Being a reliable broker, we would love to help you as soon as possible, but unfortunately you didn't leave any account details.
Please, send us an official claim with all the necessary information about your issues (Your account number, Date and time of the dispute situation, Claim Description). Claims are sent to our e-mail address support@fbs.com.
FBS (Official) 15 November 2021

This is a scam broker with scam bonuses, I completed their $140 bonus, with all the strict and hard conditions. Got over $160+ profits but they rejected my profits withdrawal, they said the reason for rejection is because I opened two level up Account, I mean how's that possible when I have to verify each Account. Even their support confirmed it's impossible for a user to have two Accounts, yet they said my violation is "having two Accounts". After pressing further on them, they revealed that the bonus Account is just a demo account and so the profits are not really profits but just a prize they gives from their own pocket, so maybe they have no money to give out and so they decides to be creating stories to tell winners of the bonus. This bonus Account was just a test of their honesty, but now I can never put my money there because they may end up restricting my withdrawals with another story. My advice to FBS is this:. If you don't have funds again to give to bonus winners, please gently remove the bonuses than all this deceptive acts of yours.
Isaac 8 Nov 2021 Reply

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Thank you for reaching us!
We are sorry to hear that you had such an unpleasant experience with one of our bonuses.
However, we would like to remind you that according to the promotion conditions (you can find them on the page of bonus account settings in your Personal Area).
Each client/computer/IP can open only one Level Up Bonus account. It is prohibited to work through proxies or use any IP-address modifying software. Opening the second Level Up Bonus account is impossible even after bonus funds are charged off.
Unfortunately, it seems like our Technical Department has found out that you have opened/used more than 1 bonus account from the same IP.
Upon suspecting fraudulent activity on the bonus account, the company reserves the right to deduct the entire bonus amount and profit made with the bonus account without notice. In this case, the decision is beyond contestation.

You can always take part in other promotions, which you can check here: https://fbs.com/promo, such as our "Bonus 100% on deposit" or our free "Quick Start $100 bonus".
(I would recommend you to please read all the conditions carefully beforehand)
We constantly release new promotions and inform our clients about them right away.

If you need more detailed information regarding your case, please contact our Customer Support team via Live chat or email support@fbs.com. We will be glad to assist you!
FBS (Official) 17 November 2021

Fbs is just a fraud broker claiming to be legit but just a worst broker, thinking about time I invested in that level up bonus and not being able to withdraw the profit I made it's just taunting. All that worse trade condition, having to wait an hour to open another trade on the same pair, being active for 20 day with a maximum of 5 days missed failing to comply with those conditions they close your account, worse you have to trade 5 lots size 1 lot= 0.01 on top of that you can't open more than 5 trades at once this is a worse condition in the market ever. But guess what I thought I could give it a try cause i believed i could do it, you know a desperate person can do anything to get what he wants and of course I did, I fulfilled all the trading condition 5 lot size meaning 500=1$ trades, in 20 days with $117.72 profit I was happy I could finally transfer the profit when i try to transfer they rejected it and gave me an email to enquire from guess what, whatever that thing was i'm sure its a robot it only gave me pamphlets to go through and if I'm not satisfied I should let it know. and I did that, I let it know and from then i never heard from it till now. Clearly the level up bonus is just a scam if there was any unlawful trades I made the system should've cancelled my bonus as the terms and conditons entails before the last day I could withdraw the profit. But instand it has to wait till then and rejects it. What I can tell you guys don't bother yourself with FBS level up bonus you'll just be wasting your time, clearly they just giving you the bonus expecting you to fail by blowing the account before you can withdraw the profit and you'll blow the account. Few who manage to fulfill the condition won't be able to withdraw their profit so stay away please do stay away its no use. Before you robots reply to my review please go check my account, here is my detail Happiness Muzandamela account no 100236251.

Happiness 5 Nov 2021 Reply

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Thank you for your detailed feedback regarding our Level Up promotion. We appreciate that you took the time to test the bonus account and share your experience with us.
Such honest opinions help us improve our services and provide our clients with better versions of our promotions.

We have checked your Level Up bonus account 100236251 thoroughly with our IT department.

We would like to remind you that according to the promotion conditions, which you should have read before opening the bonus account (you can still find them on the page of bonus account settings in your Personal Area) :

Each client/computer/IP can open only one Level Up Bonus account. It is prohibited to work through proxies or use any IP-address modifying software. Opening the second Level Up Bonus account is impossible even after bonus funds are charged off.

Unfortunately, it seems like our Technical Department has found out that you have opened/used more than 1 (one) bonus account from the same IP.

Upon suspecting fraudulent activity on the bonus account, the company reserves the right to deduct the entire bonus amount and profit made with the bonus account without notice. In this case, the decision is beyond contestation.

We would like to inform you that we have many clients who succeeded in meeting the bonus conditions and withdrawing their bonus profit.

You can always take part in other promotions, which you can check here: https://fbs.com/promo. You can check out our "Bonus 100% on deposit" or our free "Quick Start $100 bonus" promotions.
However, we would recommend you read all the conditions carefully beforehand. In case you have any questions about the conditions or need any clarifications, you are free to contact our Customer Support team via Live Chat (where we are available 24/7) or email support@fbs.com.

We are constantly releasing new promotions and bonuses. In case we have a new no deposit bonus, we will inform our clients immediately.

More than that, you can open a real trading account, deposit from 1 USD using the various payment systems we work with, trade on your own funds, and get real profit.

We are sorry that you had to face such an unpleasant experience with our Level Up promotion. We would like to remind you that each promotion comes with its terms and conditions, which you should follow.

We hope for your understanding and wish you a nice day ahead of you!
FBS (Official) 8 November 2021

Hi, though I do more trades still it's visible as 10 lots in my trading account, why is that?
Thushara Sanjeewa 4 Nov 2021 Reply

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Thank you for contacting us! In case you mean traded lots in Level Up bonus account, kindly be informed that only orders with at least 10 points (100 pips) difference between the opening and closing prices will be counted in traded lot calculation. To our regret, you didnâ€™t leave any details. For more clarification, please contact us via live chat.
FBS (Official) 8 November 2021

FBS

Venturing into the vast realm of FBS, you'll quickly discern why it stands out as a prominent figure in the global financial landscape. Represented in the European Union by Tradestone Limited, FBS functions under its esteemed brand name, and its unwavering dedication to its diverse clientele is...

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