Reviews and Comments – Page 145

Dear Peter Steyn,

It's always pleasant to receive full-fledged feedback from our active clients! Big thanks to you for devoting your time to writing this exhaustive review.

FXCC MAM is a feature that allows traders to manage multiple accounts easily. It's applicable to our provided MetaTrader 4 platform and affords traders to use several accounts simultaneously without any need to switch from one to another one.

Kind regards,
FXCC Team
FXCC (Official)   2 January 2023

Dear Hamid Ali,

We deeply regret you felt like sharing your feedback twice.

Please note that our company constitutes a specific set of trading conditions for our customers' benefit. In cases when our customers violate these terms, as a company, we reserve the right to no longer provide our services to the person deemed in breach of these conditions.

Upon further investigation, we've found a specific abuse of our negative balance protection feature in your account. Notably, some of your orders were opened at once, hedging from two trading accounts. The negative balance protection adjusted your balance in one account while you gained profit in another. Doing that eliminates the risks and abuses the feature provided to our clients as a benefit, and since we cover these adjustments ourselves, we consider such actions an abuse.

That being said, we want to refer to our Customer Agreement, clause 8.2, for the reasons behind your account access restriction and cancellations of the orders affected by the violations:

Any kind of abusing and/or taking unfair (direct or indirect) advantage of the Company'strading conditions may be a subject of investigation. Should facts of such abuses arise, the profit and/or loss gained with this advantage may be cancelled by the Company's decision. The Client fully acknowledges this.

In conclusion, we want to emphasize that following everything that was mentioned, the cancellation of the profit made through the platform abuse and the rejection of providing our services further to you is clearly explained and justified from our end, and we can't proceed with a refund.

Please email us at support@octafx.com with any further questions.

Kind regards,
OctaFX Rep.
Octa (Official)   9 January 2023

Dear Guest,

We are pleased to know that you have had a good experience with our platform and customer support team.

Our teams of experts are specially trained and utmost professionals to help our valued clients with any kind of questions, inquiries or problems they might possibly have.

You can resort back to us anytime you wish, should you have any further issues to deal with, or any kind of support you would need from us, and our team will be here to help you out.

Kind regards,
FXCC Team
FXCC (Official)   30 December 2022

Hi Gamani,

Thank you for sharing your kind words with us. It means the world to us and to our team!

Trade safe!
tixee Team.
tixee (Official)   29 December 2022