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Is Octa scam or legit? Octa is a trusted global broker that offers a user-friendly platform, and a wide selection of tradable instruments. Octa acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their...
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Sharanya 12 Jan 2023 Reply
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We're very sorry your payment is taking longer than expected.
Upon following your case, we've found that our team processed the transaction on the same day as requested, and there weren't any issues from our side at the time. After your previous reports about not receiving the payment, we can see that our Financial Department got in touch with the payment provider and requested more information from their end. Unfortunately, we're yet to be updated, and you can rest assured that once we obtain the data, we'll contact you immediately. In addition, we initiated another request for updates and will hopefully receive them shortly.
Once again, we apologize for this hold-up. We understand how frustrating it is to wait longer, and what happened doesn't sound like the services we aim to provide, and we'll ensure to take your case on board with our team to avoid such issues in the future. OctaFX always complies with payment obligations, and we're committed to resolving this unexpected inconvenience.
Please bear with us and allow a little bit of extra time. You can also reach out to us at support@octafx.com for more information, and our team will be happy to assist you anytime and keep you up-to-date.
Kind regards.
OctaFX Rep.
Octa (Official) 18 January 2023