Is Octa scam or legit? Octa is a trusted global broker that offers a user-friendly platform, and a wide selection of tradable instruments. Octa acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their...
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Vinoth Sakthinarayanan 7 Jun 2022 Reply
We deeply regret that you had trouble withdrawing your funds.
After looking into your review, we've found that your payment was delayed following ongoing technical issues with the payment provider. We can also see that, unfortunately, it was rejected due to insufficient funds afterwards, and your previous deposits were refunded. Our team has informed you via email and chat, and we genuinely hope your funds will arrive shortly. If you have any questions, please reach out to us at support@octafx.com or via our social media accounts. We'd be happy to help.
By taking this opportunity, we want to note that our Financial Department usually completes most payments promptly. Unfortunately, in case of technical difficulties, the payment processing time may extend, and we ask our customers to allow us extra time on such occasions. Meanwhile, you're more than welcome to message us via any communication channel and can rest assured that we'll do our best to assist you and provide you with the latest updates.
We sincerely hope our reply clarifies the matter and that this incident won't overshadow your overall experience with OctaFX.
Should you have other questions, we're always here to help.
Kind regards,
OctaFX Rep.
Octa (Official) 10 June 2022