Octa Reviews and Comments – Page 3

Dear Vinoth Sakthinarayanan,

We deeply regret that you had trouble withdrawing your funds.

After looking into your review, we've found that your payment was delayed following ongoing technical issues with the payment provider. We can also see that, unfortunately, it was rejected due to insufficient funds afterwards, and your previous deposits were refunded. Our team has informed you via email and chat, and we genuinely hope your funds will arrive shortly. If you have any questions, please reach out to us at support@octafx.com or via our social media accounts. We'd be happy to help.

By taking this opportunity, we want to note that our Financial Department usually completes most payments promptly. Unfortunately, in case of technical difficulties, the payment processing time may extend, and we ask our customers to allow us extra time on such occasions. Meanwhile, you're more than welcome to message us via any communication channel and can rest assured that we'll do our best to assist you and provide you with the latest updates.

We sincerely hope our reply clarifies the matter and that this incident won't overshadow your overall experience with OctaFX.

Should you have other questions, we're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official)   10 June 2022

Dear Chethan Urs,

We're sorry that your payment request is taking longer than you expected.

After following up on your review, we've found that this transaction is still processing due to an ongoing issue with the payment processor. We can also see that one of our sales managers already got in touch with you and explained the matter in detail. That said, we genuinely hope that the issue will be fixed soon and that your funds will arrive shortly. If you have further questions, we encourage you to message us on social media, and we'll be happy to help you out anytime.

By taking this chance, we wish to remind you that regularly our Financial Department ensures to complete most payments within a few hours. However, we ask our customers to allow us up to three business days for payment processing and encourage them don't cancel their ongoing requests as it won't help accelerate the process. We understand that waiting could be highly frustrating, and if your payment is delayed and you don't receive sufficient information via email, you can always turn your attention to our social media.

Please write to us there whenever you may need it as our team is always glad to assist you and have a chat.

Kind regards,
OctaFX Rep.
Octa (Official)   7 June 2022

Dear Atiq your Rehman,

We're very sorry to read you had trouble withdrawing your funds.

After checking your case with our team, we've found that when you placed your payment request, we were facing ongoing technical issues with the payment provider, which affected the processing time. We can also see that you cancelled the request you're referring to in your review and placed a few more which were completed shortly after. We genuinely hope that your funds have reached your end and the issue is resolved. If not, or you have further questions, please let us know at support@octafx.com, and we'd be happy to help.

Once again, we wish to say sorry and regret the inconvenience, along with the fact that it impacted our credibility. Our Financial Department ensures that usually payments take only a few hours and delays are rare. Unfortunately, if your payment takes longer, our team needs extra time for investigation and problem solving, and we ask our customers to bear with us. However, you can rest assured that our team is always on the case in such instances, and they will be happy to assist you whenever you need it.

By taking advantage of this, we were hoping you would not cancel your pending payment requests as it won't help to expedite the process. And should you have any questions, please get in touch with us directly as we're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official)   8 June 2022

Dear Syed Awais Shah,

We regret to read about your discontent with our services and your payment being processed longer.

Upon reviewing your case with our team, we've found that a technical issue occurred during processing, and your payment was delayed on the payment processor end. Our team is currently investigating it and putting in hard work to process it as soon as possible. You can rest assured that once the issue is resolved, you will be notified right away, and you can also reach out to our team directly at support@octafx.com if you have further questions. They're always here to help.

Following this, we wish to remind you that our Financial Department ensures that payments don't take long and delays are rare. However, on such occasions, we may ask our traders to allow us extra time to understand what could go wrong as there are various factors why a hold-up may occur. We know that it could cause a great deal of inconvenience, and we encourage you to get in touch with us immediately in such instances.

Our team is always here to help, and they will be happy to assist whenever you need it.

Kind regards,
OctaFX Rep.
Octa (Official)   7 June 2022

Dear Vivek Nage,

Thank you for taking the time to share your positive experience with our community and us.

We're glad that our team was able to complete your payment promptly, and we appreciate you letting us know about that. Our Financial Department is very diligent about payment processing, and they do everything it takes to ensure fast and smooth payment delivery. It could take longer in rare cases, but you can rest assured that our team is always here for you, and whenever you need our assistance, they will be happy to provide you with the latest and guide you further.

You can also message us via social media and share what's on your mind whenever you feel like it. And it's a great way to keep up with our news and promotions, so please be sure to visit us there anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   8 June 2022

Dear Vishmay Vaidya,

Thank you for taking the time to bring this to our attention.

Firstly, please let us offer you our sincere apology for the inconvenience with the payment delay. Following on your review, we've found that our team indeed made a refund of your initial deposit in a few parts, and one of them is, unfortunately, encountered an ongoing technical issue with the payment provider. Please rest assured that it's being closely investigated, and we hope will be fixed soon. With that in mind, we ask you to allow us extra time, and for any questions, get in touch with us directly at support@octafx.com. Our team would love to help.

Needless to say, regularly our Financial Department ensures to complete most payments within just a few hours. However, certain delays are possible in extraordinary cases, and on such occasions, we may require more time to look into what could go wrong and fix the issue. We perfectly understand that waiting could be highly frustrating, and you're more than welcome to contact us anytime if you need assistance or information.

We genuinely hope that your funds will reach your end soon and that the issue won't affect your enjoyment of our services. We want to remind you that you're an essential part of our community, and we appreciate having you with us.

Kind regards,
OctaFX Rep.
Octa (Official)   8 June 2022

Dear Rahul,

We're sorry your withdrawal request took longer than you expected.

After looking into your review with our team, we've found that your payment was processed on June 2. That said, we hope your funds have arrived, and the issue is resolved. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they would be happy to help.

Please note that normally our Financial Department processes most payments within a few hours. However, in rare cases, certain hold-ups are possible, and on such occasions, we may ask our customers to allow us up to three business days for payment processing. You can rest assured, though, that our team is always here to help, and whenever you have any questions, they will be more than happy to answer them.

Kind regards,
OctaFX Rep.
Octa (Official)   8 June 2022

Dear Karthik,

We're very sorry you encountered difficulties withdrawing your funds.

After reviewing your case with our team, we've found that the payment request you're referring to was rejected due to insufficient funds. We can also see that your previous deposits were refunded on June 1, and we hope your funds have arrived by now. If not, or you have further questions, please get in touch with our team at support@octafx.com, and they will be happy to help you.

Please note that our Financial Department ensures to process most transactions within a few hours. However, in case of technical issues or delays, we may ask our customers to allow us extra time for investigation. Meanwhile, you can always reach out to our team directly, and they will be happy to provide you with the latest.

Our team is always here for you, so please feel free to message them anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   10 June 2022

Dear Badrul haque,

We're sorry you had trouble withdrawing your funds.

Following your case, we've found that all your payment requests placed before June are completed. That being said, we genuinely hope that your funds have reached you by now, but if not, or you have other questions, please get in touch with our team at support@octafx.com. They're always here to help.

Please note that our Financial Department ensures that most payments take only a few hours and delays are rare. However, if a transaction is taking longer than expected, we encourage our customers to reach out to us directly as it's crucial to investigate what could go wrong. You can rest assured that they will be happy to help you whenever you may need it.

We hope this incident won't discourage you from trading with OctaFX, and you'll remand a part of our community.

Kind regards,
OctaFX Rep.
Octa (Official)   9 June 2022

Dear Tara,

Thank you for taking the time to bring this issue to our attention.

We're very sorry that you underwent payment difficulties trading at OctaFX. After reviewing your case, we've found that our team had to process you a refund due to ongoing technical maintenance on the payment provider's end, and the funds should have arrived in your account no later than June 7. As you haven't contacted us since then, we assume the issue is resolved. Although if you have further questions, please reach out to us at support@octafx.com, and we'll be happy to help.

By taking this chance, we wish to remind you that refund transactions take slightly longer than other payment requests. The complexity of the process is somewhat higher, and we ask our customers to keep in mind the approximate timeline that our team suggest to them directly.

Should you have further questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   9 June 2022

Dear Govind,

We're sorry your payment is taking longer than you expected.

Unfortunately, we didn't manage to identify you on our system and verify your complaint as you didn't provide your OctaFX account details. That said, we were hoping you could get in touch with our team at support@octafx.com and share this information. They will be happy to look into this for you.

Also, we wish to remind you that our Financial Department ensures that payments take only a few hours and hold-ups are rare. However, we ask our customers to allow us up to three business days for payment processing, and in case of delays, reach out to our team directly.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   6 June 2022

Dear Manthan Ambalal Patel,

We're sorry that it took longer than you expected to process your payment.

After following up on your review, we've found that your withdrawal request was created and processed on the same day, May 17. We wish to remind you that it could also take up to 24 hours for a completed transaction to reach your bank account. As you haven't contacted us since then, we can assume that your funds have reached you and the issue is resolved. If not, or you have further questions, please reach out at support@octafx.com, and our team will be happy to look into this for you closely.

We want to underline that our Financial Department ensures that most payments, including deposits and withdrawals, take only a few hours. However, in rare cases, certain hold-ups are possible, and we ask our customers to allow us extra time for payment processing and get in touch directly on such occasions. Our team is always here to help, and they will be happy to assist you whenever you needed.

Kind regards,
OctaFX Rep.
Octa (Official)   19 May 2022

Dear Hurry,

Thank you for reaching out and letting us know about your payment request.

After reviewing your case, we've found that your withdrawal was processed during the first 24 hours. If you haven't received your funds yet, please don't forget that we ask to allow up to 24 hours for a completed payment to reach your account. You can also get in touch with our team at support@octafx.com after this time frame passes if your funds don't arrive, and our team will be more than happy to look into this for you.

By taking this chance, we wish to encourage you to reach out to us directly with regular inquiries. Our team is always here to help, and they will be able to update and help you much faster.

Kind regards,
OctaFX Rep.

Octa (Official)   13 May 2022

Dear M,

We're sorry to read about your dissatisfaction with our Customer Support team.

After looking into your review, we've found that you sent a few letters to our team on May 10 about verification. Our Know Your Customer team looked into it and verified your account on the same day. We're sorry that you had to wait slightly longer than you expected for a reply. Please note that our team handles many requests, and sometimes, it may take a while to get back to everyone in cases of heavy workload.

We genuinely hope that the issue is resolved, and now you enjoy trading at OctaFX to the fullest. You can also rest assured that we'll do our best to look into your feedback closely and try to reduce the time during which our customers expect to hear back from us.

Should you have further questions, please message us via social media channels. We'll reply to you shortly.

Kind regards,
OctaFX Rep.
Octa (Official)   12 May 2022

Dear Oct Coleman73,

We're very sorry to read about your experience.

Unfortunately, we couldn't identify you on our system and verify your complaint as you didn't provide your account information. Additionally, it appears that you dealt with a third-party website that illegally uses our brand name, as the name you mentioned is not associated with the official OctaFX.

Please note that at OctaFX, we don't guarantee any profit from your investments since Forex trading involves risks, and losses are possible for everyone. In the same way, we don't have a paid withdrawal procedure or any payment fees. You need to confirm your identity by submitting one of your identity documents and wait until our Know Your Customer team verifies your account to be able to withdraw your funds.

Once again, we regret what happened and encourage you to get in touch with our team at support@octafx.com or via our social media channels and share more information about the people you engaged with. We're always here to help and will be happy to look into the matter closely and take action.

Also, please read our guide on how you can recognise fraud online: https://www.octafx.com/company/news/fraud-notice-july-2021/ and stay safe.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   28 April 2022

Dear Ryan Chai,

We're sorry your refund took longer than you expected.

After reviewing your case with our team, we've found that your deposit request was refunded on April 18 because of the violation of our age requirements. Please remember that we don't allow underage traders at OctaFX, and you have to be at least 18 years old to be eligible to trade with us. Our Customer Agreement underlines it, and you're welcome to check it in full here: https://www.octafx.com/company/customer-agreement/.

We wish to ask you to allow for your refund for up to 5 business days. If you haven't received your funds by now or have questions, you can email our team at support@octafx.com with your recent bank statement, and they will be happy to look into this for you. However, we genuinely hope that your funds have already arrived.

Please don't hesitate to get in touch with our team whenever you may need it. They're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official)   29 April 2022

Dear Thembeka,

We're very sorry to read about your dissatisfaction with our services.

Upon following your case with our team, we've found that you deposited into your OctaFX account via Mastercard and withdrew your funds via Tether on April 26. Regrettably, some payment methods, such as bank transactions, are not supported for withdrawals in South Africa due to technical limitations. That's why we ask our customers from the region to use other payment options like Bitcoin, Dogecoin, Ethereum, Litecoin or Tether (ERC20 or TRC20) instead.

Please note that we regret the inconvenience and want to let you know that our team is actively working on other payment options. Also, in extraordinary cases, when none of the available methods is convenient for you, we encourage our customers to contact us and describe the situation. Our team is always here to help, and they will be happy to hear from you and look into the matter closely to work out a solution that suits you.

We genuinely hope that you managed to receive your funds via Tether and that the issue is resolved. If not, or you have other questions, please get in touch with us via social media channels, and we'll be more than happy to help you.

Kind regards,
OctaFX Rep.
Octa (Official)   4 May 2022

Dear Rahman,

We're sorry that your payment took longer than you expected.

After reviewing your case, we've found that you placed your withdrawal request on April 20 and our Financial Department processed it the next day. Please remember that we ask to allow up to 24 hours for a completed transaction to reach your bank account. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have arrived. If not, or you have questions, please reach out at support@octafx.com, and our team will be happy to look into this for you.

By taking this chance, we wish to inform you that our team ensures that most payments take only a couple of hours and hold-ups are rare. However, in extraordinary cases, certain delays are possible, and we ask our customers to allow us up to three business days for payment processing. It's absolutely in line with our Customer Agreement, and if your payment is taking longer, we highly encourage you to get in touch with us directly.

Our team is always here to help, and they will be happy to come to the rescue whenever you need it.

Kind regards,
OctaFX Rep.
Octa (Official)   28 April 2022

Dear Muhammad Zahid,

We're very sorry to read that your payment took longer than expected and our team didn't provide sufficient assistance.

Unfortunately, we couldn't identify you on our system and verify your complaint. We'd appreciate it if you could get in touch with us at support@octafx.com and share your trading account number and other relevant information to help us understand what could go wrong. Our team is always here to help, and they will be happy to look into the matter and investigate it promptly.

Meanwhile, we wish to note that our Financial Department ensures that most payments take only a couple of hours and hold-ups are rare. However, when specific difficulties take place, we ask our customers to reach out to us directly for further investigation and allow extra time on such occasions. You can rest assured that our team will be happy to assist you whenever you need it and help as much as possible.

You may also write to us on social media and provide more feedback about your communication with our team. We'll be happy to look into it and make possible changes based on your suggestions to improve your experience.

We're looking forward to hearing from you anytime soon, so please don't hesitate to message us.

Kind regards,
OctaFX Rep.
Octa (Official)   7 April 2022

Dear Oluwatosin Adefela,

Thank you for taking the time to share your concerns with us. We're very sorry to read about your experience at OctaFX.

Upon following your complaint, we've found that your recent orders were closed by stop out. Right after, you got in touch with our Customer Support team and reported that your account data was breached and you did not place these trades. Our Know Your Customer team initiated an investigation and sent you the guidelines via email, but you didn't get back to them. That being said, we'd appreciate it if you could look into this email and share the required information with our team.

By taking this chance, we wish to inform you that OctaFX is a reliable international Forex broker with over ten years of experience. We always ensure our customers' funds' safety, comply with our obligations and never engage in malpractices or interfere with our traders' accounts. We want to help you and encourage you to message us whenever possible.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   7 April 2022

Dear Nazia Mahomed,

We're very sorry to read about your experience with our brokerage.

Regrettably, we didn't manage to identify you on our system and verify your review with our team. We hoped you could write to us at support@octafx.com about what happened and share your OctaFX account number. Our team is always here to help, and they will be happy to look into what could go wrong in your case and assist you as much as possible.

In the meantime, we wish to note that OctaFX is a reliable international Forex broker with over ten years of experience. We provide one of the most competitive trading services in the industry and never engage in any malpractices nor interfere with our customers' accounts. We believe that your review requires a meticulous investigation as what you described doesn't sound like the services we aim to deliver.

We're looking forward to hearing from you anytime soon, so please don't hesitate to get in touch anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   31 March 2022

Dear Zahid,

We regret to read that your payment took longer than you expected.

Unfortunately, we couldn't identify you on our system and verify your complaint. With that being said, we'd appreciate it if you could reach out to us at support@octafx.com and share your OctaFX trading account number. Our team will be happy to look into this for you.

Meanwhile, we wish to note that our Financial Department ensures that most payments take only a few hours. However, specific hold-ups are possible in rare cases, and on such occasions, we may ask you to allow us up to three business days for payment processing. That is absolutely in line with our Customer Agreement, and we encourage you to get in touch with our team directly whenever you have any questions. They're always here to help and will be happy to guide you further.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   31 March 2022

Dear Amrish Dwivedi,

We are very sorry that you had trouble withdrawing your funds and it took longer than you expected to receive them.

After reviewing your case, we have found that our team completed your withdrawal request W5753817 on March 23rd. As for the W5753816, kindly note that it was rejected due to the invalid payment information indicated, and that is why we could not process your payment.

In addition, we wish to note that our Financial Department ensures that payments take only a few hours. However, in extraordinary cases, specific delays are possible, and we ask our customers to allow us up to 3 business days for payment processing.

We genuinely hope that your funds have reached you by now, but if not, or you have questions, please reach out at support@octafx.com, and our team will be happy to help.

Kind regards,
OctaFX Rep.
Octa (Official)   31 March 2022

Dear Muhammad Shahzad,

Thank you for bringing this issue to our attention. Our team is very sorry to hear that your deposit took longer than usual and our Customer Support team couldn't assist you immediately.

After reviewing your case, it turned out that we'd faced an issue with the payment gateway and, hence, couldn't locate your deposit. Fortunately, our team resolved this issue and successfully completed your deposit on 17 March.

Please accept our sincerest apologies for any inconvenience caused. We completely understand that waiting for your deposit to arrive might be frustrating. As a rule, we process all deposit requests within just a couple of hours, and what happened is not how our payment system works.

We will do our best to improve our payment processing flow in the future and make sure we deliver the best trading experience to our customers.

You can get in touch with us at support@octafx.com whenever you have questions. Our team will assist you gladly.

Kind regards,
OctaFX Rep.

Octa (Official)   25 March 2022

Dear Atisang,

Thank you for bringing this to our attention. We are saddened to hear about your dissatisfaction with our services. Fortunately, our team has successfully resolved your issue and compensated for the funds you have lost while the account was disabled.

We had to disable your account as a security precaution. After a thorough check, we have verified your credit card and enabled the account, so you are welcome to resume trading.

Our team sincerely hopes that this issue will not jeopardise your further experience with OctaFX. Whenever you need our assistance, please feel free to write to us at support@octafx.com. We are always happy to support our clients.

Kind regards,
OctaFX Rep.

Octa (Official)   25 March 2022

Dear Maryke,

Thank you for taking the time to share your experience with us. We deeply regret that you had trouble withdrawing your funds.

After verifying your complaint with our team, we've found that you, unfortunately, used the wrong network along with cryptocurrency type and placed your withdrawal request via BTC address instead of LTC. Our Financial Department processed this payment on March 5, and the transaction was confirmed. You can get in touch with our team at support@octafx.com for a confirmation link or if you have any other questions.

In light of what happened, we wish to underline the importance of double-checking your payment details before requesting a withdrawal. Please keep in mind that transactions via cryptocurrencies cannot be undone due to the nature of digital currency protocols. We're very sorry that your funds haven't reached you, and we encourage you to contact your e-wallet provider and ask them if they're able to send your funds back.

Should you have further questions, please message us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   17 March 2022

Dear Ernest,

Thank you for reaching out and sharing your experience with OctaFX. We're sorry that you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that you deposited via a third-party Mastercard. Please note that in compliance with our AML policies and Customer Agreement, we do not allow any third-party payments at OctaFX. That being said, our Financial Department refunded your payment on February 11. We wish to remind you that such refunds may take up to 30 business days. If the funds don't arrive after this timeframe, please get in touch with our team at support@octafx.com and provide a recent bank statement for the card you used to deposit. Our team will be happy to look into this for you.

Please don't hesitate to reach out anytime if you have further questions.

Kind regards,
OctaFX Rep.
Octa (Official)   17 March 2022

Dear Krishnendu Dutta,

Thank you for taking the time to let us know about the matter. We regret that your payment was delayed and your experience didn't meet your expectations.

Upon following your review, we've found that, unfortunately, a technical issue occurred at the time of processing, and your payment bounced back. Our Financial Department initiated another transaction on March 8, and we genuinely hope that your funds have reached you by now. If they haven't or you have questions, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we regret the inconvenience and apologize that you had to wait longer. Please note that normally our team is known for their fast processing time, which ensures that payments take only a few hours and hold-ups are rare. We care deeply for our customers and will look into your feedback closer with our team to improve our payment processing workflow in the future.

Meanwhile, we sincerely hope that what happened won't overshadow your experience with OctaFX, and you'll continue to enjoy our services.

If you have any questions, please get in touch with us anytime. We're always here to help.

Kind regards,
OctaFX Rep.

Octa (Official)   17 March 2022

Dear pankaj porwal,

Thank you for bringing this issue to our attention. We're very sorry that your payment took longer than you expected.

After looking into your case with our team, we've found that our Financial Department completed your withdrawal request on the same day you placed it. Unfortunately, a technical issue occurred on the payment provider's end, and the payment was bounced back. Following the case, we can see that after you reported the matter to our team, they resent the payment on March 7. As you haven't contacted us since then, it appears that your funds have arrived, and the issue is resolved. Should you have further questions, please get in touch with us at support@octafx.com. We'll be more than happy to help.

Taking the opportunity, we wish to state our regret for this hold-up. We understand that waiting could be highly frustrating, and we apologize that you had to wait longer. You can rest assured that we will use your feedback to improve our services and ensure that this will never happen again.

Please don't hesitate to reach out to us if you have any questions.

Kind regards,
OctaFX Rep.
Octa (Official)   17 March 2022

Dear King Nathan,

Thank you for reaching out and sharing your question with us. We're sorry that you couldn't activate your deposit bonus. Please, let us explain to you how you can do it.

At OctaFX, traders can claim a deposit bonus with every deposit and activate it manually in their Personal Area here: https://my.octafx.com/bonuses/view-deposit-bonuses/ Also, you can adjust your settings and set up your bonus to be claimed automatically. This could be done from your Personal Area as well. Please follow this link to learn more: https://my.octafx.com/settings/bonus.

If you have further questions or need in-depth guidance, please get in touch with our team at support@octafx.com. They're always here to help and will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   17 March 2022