Octa Reviews and Comments – Page 4

Dear Ernest,

Thank you for reaching out and sharing your experience with OctaFX. We're sorry that you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that you deposited via a third-party Mastercard. Please note that in compliance with our AML policies and Customer Agreement, we do not allow any third-party payments at OctaFX. That being said, our Financial Department refunded your payment on February 11. We wish to remind you that such refunds may take up to 30 business days. If the funds don't arrive after this timeframe, please get in touch with our team at support@octafx.com and provide a recent bank statement for the card you used to deposit. Our team will be happy to look into this for you.

Please don't hesitate to reach out anytime if you have further questions.

Kind regards,
OctaFX Rep.
Octa (Official)   17 March 2022

Dear Krishnendu Dutta,

Thank you for taking the time to let us know about the matter. We regret that your payment was delayed and your experience didn't meet your expectations.

Upon following your review, we've found that, unfortunately, a technical issue occurred at the time of processing, and your payment bounced back. Our Financial Department initiated another transaction on March 8, and we genuinely hope that your funds have reached you by now. If they haven't or you have questions, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we regret the inconvenience and apologize that you had to wait longer. Please note that normally our team is known for their fast processing time, which ensures that payments take only a few hours and hold-ups are rare. We care deeply for our customers and will look into your feedback closer with our team to improve our payment processing workflow in the future.

Meanwhile, we sincerely hope that what happened won't overshadow your experience with OctaFX, and you'll continue to enjoy our services.

If you have any questions, please get in touch with us anytime. We're always here to help.

Kind regards,
OctaFX Rep.

Octa (Official)   17 March 2022

Dear pankaj porwal,

Thank you for bringing this issue to our attention. We're very sorry that your payment took longer than you expected.

After looking into your case with our team, we've found that our Financial Department completed your withdrawal request on the same day you placed it. Unfortunately, a technical issue occurred on the payment provider's end, and the payment was bounced back. Following the case, we can see that after you reported the matter to our team, they resent the payment on March 7. As you haven't contacted us since then, it appears that your funds have arrived, and the issue is resolved. Should you have further questions, please get in touch with us at support@octafx.com. We'll be more than happy to help.

Taking the opportunity, we wish to state our regret for this hold-up. We understand that waiting could be highly frustrating, and we apologize that you had to wait longer. You can rest assured that we will use your feedback to improve our services and ensure that this will never happen again.

Please don't hesitate to reach out to us if you have any questions.

Kind regards,
OctaFX Rep.
Octa (Official)   17 March 2022

Dear King Nathan,

Thank you for reaching out and sharing your question with us. We're sorry that you couldn't activate your deposit bonus. Please, let us explain to you how you can do it.

At OctaFX, traders can claim a deposit bonus with every deposit and activate it manually in their Personal Area here: https://my.octafx.com/bonuses/view-deposit-bonuses/ Also, you can adjust your settings and set up your bonus to be claimed automatically. This could be done from your Personal Area as well. Please follow this link to learn more: https://my.octafx.com/settings/bonus.

If you have further questions or need in-depth guidance, please get in touch with our team at support@octafx.com. They're always here to help and will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   17 March 2022

Dear shafeeq,

We're very sorry you're having trouble depositing your funds.

Unfortunately, we couldn't identify you on our system and understand what payment method you're using. That said, we'd appreciate it if you could get in touch with us directly at support@octafx.com and share this information. Our Customer Support team is always here to help, and they will be happy to look into this for you.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   3 March 2022

Dear Vinoth Babu,

We're very sorry that you had trouble withdrawing your funds and it took longer than you expected to receive them.

After reviewing your case, we've found that our team processed these withdrawal requests on March 2. Please allow up to 24 hours for your funds to reach your account. Also, we wish to note that our Financial Department ensures that payments take only a few hours. However, in extraordinary cases, specific delays are possible, and we ask our customers to allow us up to 3 business days for payment processing.

We genuinely hope that your funds have reached you by now, but if not, or you have questions, please reach out at support@octafx.com, and our team will be happy to help.

Kind regards,
OctaFX Rep.
Octa (Official)   3 March 2022

Dear Ronak Patel,

We're sorry that your funds haven't arrived yet. Please note that our Financial Department has sent them once more and we hope they will appear in your account in the next 24 hours.

Once again, we regret the inconvenience and apologise for the delay. What happened doesn't reflect the services we aim to deliver, and we'll make sure to look into it with our team closely and improve our payment processing workflow in the future.

Should you have further assistance, please email us at support@octafx.com We're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official)   3 March 2022

Dear Ronak Patel,

We're very sorry that your withdrawal took longer than you expected.

After reviewing your case with our team, we've found that our team completed your withdrawal on February 18, the same day you requested it. Unfortunately, the payment couldn't go through and was bounced back due to a technical issue. Our team attempted to process it again on February 23, and we genuinely hope that your funds have reached your account by now. If not, or you have questions, please get in touch with our team at support@octafx.com, and they will be more than happy to help you.

Once again, we regret the inconvenience and apologise for the hold-up. What happened doesn't correspond with the services and aim to deliver, and we'll make sure to look into it closely with our team and improve the existing workflow. Meanwhile, we wish to note that usually, our Financial Department ensures that payments take only a few hours. Still, regrettably, certain hold-ups are possible in rare cases for all types of financial transactions. However, on such occasions, you can rest assured that our team is always here to help whenever you have any questions.

Should you need further assistance, please don't hesitate to reach out to us anytime.

Kind regards,
OctaFX Rep.


Octa (Official)   24 February 2022

Dear YH,

Thank you for reaching out and bringing this issue to our attention. We're very sorry you had trouble withdrawing your funds.

After looking into your review, we've found that a technical issue occurred at the time of processing your payment, and it was sent to your account twice. In order to correct your balance, our Financial Department has deducted the doubled part of your funds. We can also see that our team has requested a bank statement from you upon your report of not receiving the doubled payment, but you haven't reached out to us yet.

By taking this opportunity, we were hoping you could email our team at support@octafx.com with your recent bank statement, and they will be happy to look into the matter for you.

That said, we're looking forward to hearing from you anytime soon, so please get in touch whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official)   24 February 2022

Dear Mallesh,

Thank you for bringing this issue to our attention.

Upon following your review, we've found that at the time of processing your withdrawal, unfortunately, technical maintenance was in place on the payment provider end, and it took longer to process your withdrawal. However, we can see that it's been completed on February 17, and you have already confirmed receiving funds with our Customer Support team.

We wish to express our regret and apologise for the delay. It doesn't sound like the services we aim to provide at OctaFX, and we will make sure to improve our payment workflow. Usually, our Financial Department ensures that payments take only a few hours and such cases are rare.

We genuinely hope that this incident won't overweight your overall experience with OctaFX, and you'll continue enjoying our trading services years ahead.

Should you have further questions, please get in touch with our Customer Support team at support@octafx.com.

Kind regards,
OctaFX Rep.
Octa (Official)   21 February 2022

Dear Shalini chauhan,

We're very sorry that your payment request took longer than expected.

After reviewing your complaint with our team, we've found that a technical issue occurred on the payment provider end at the time of processing and caused the hold-up. Our Financial Department closely investigated it, and we can see that your payment was completed on February 8. We sincerely hope that your funds have reached your account, but if not, or you have questions, please email our team at support@octafx.com, and they will be happy to help you out.

Once again, we wish to express our regret and apologise for the delay. What happened doesn't sound like the services we strive to provide, and we'll make sure to improve our payment processing workflow in the future. Meanwhile, we wish to note that our team usually completes payments within a few hours. Unfortunately, in rare cases, certain hold-ups are possible due to circumstances beyond our control, and we ask our customers to allow us extra time for investigation. However, you can rest assured that our team is always here for you and will be happy to address your questions anytime.

We genuinely hope that this incident won't overshadow your experience at OctaFX and you'll continue to enjoy our services.

Should you have any questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   9 February 2022

Dear Julianah,

Thank you for reaching out and bringing this issue to our attention. We're very sorry that you had trouble withdrawing your funds.

Upon looking into your complaint, we've found that the system declined your payment via Visa card due to exceeding the card limit. Our team informed you and suggested an alternative payment method. We can see that you chose your local bank, and the following withdrawal was completed on February 2. You also placed a few more requests after that, and our team processed all of them. If your funds haven't arrived or you have questions, please reach out at support@octafx.com, and we will be happy to look into this for you.

Please note that our Financial Department ensures that most payments take only a few hours to complete. Regrettably, in rare cases, specific problems are possible for all financial transactions. On such occasions, our team may ask you to allow us extra time for investigation or use another payment method. You can rest assured that they're always here to help and will be happy to help and guide you whenever you need it.

We genuinely hope that the issue is resolved and this incident won't surpass your overall experience with OctaFX. You're an essential part of our traders' community, and we want to continue providing our services to you.

Should you have any questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   9 February 2022

Dear Erwin Ronald Martin,

We're very sorry to read about your dissatisfaction with our services.

Upon following your review with our team, we've found that the bank declined your Visa payment and our Financial Department suggested you use another card. As for the withdrawal via DragonPay, it was processed on January 10. We hope your funds have reached your account and the issue is resolved, but if you have further questions, please contact us at support@octafx.com. We'll be happy to look into this for you.

Once again, we wish to express our regret and apologize for the wait. Please note that our team ensures that most payments take only a couple of hours. Unfortunately, certain complications are possible for all financial transactions, and on such occasions, we ask our customers to allow us extra time for payment processing. Also, please don't forget that we request three business days for payments as per our Customer Agreement. You can read it in full here: https://www.octafx.com/company/customer-agreement/.

That said, we sincerely hope that this incident won't overshadow your overall experience at OctaFX and you'll continue to enjoy our services to the fullest.

Should you have any questions, please get in touch with us anytime. We're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official)   26 January 2022

Dear Firdaus,

Thank you for reaching out and bringing this issue to our attention. We're sorry that your deposit request arrived later than expected.

After reviewing your complaint with our team, we've found that a technical problem occurred on the payment processor end, and your payment got delayed. Our Financial Department carefully investigated the matter, and we can see that they managed to complete it manually on January 21. We hope that the issue is resolved, but if you have any questions, please reach out at support@octafx.com. Our team will be more than happy to help you.

Once again, we regret the matter and apologise for the inconvenience. We perfectly understand that the waiting could be extraordinarily frustrating, and what happened doesn't reflect the services we want to provide. Please note that our Financial Department usually ensures that payments only take a couple of hours, and hold-ups are rare. However, in such instances, we ask our traders to allow us extra time for investigation and encourage them to contact us directly with further questions.

We genuinely hope that this incident won't outweigh your experience at OctaFX, and you'll continue to enjoy our services.

Should you have any questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   24 January 2022

Dear Aquib javed,

We sincerely regret your payment request took longer than expected.

After following your case, we've found that a technical issue occurred at the time of processing, and your deposit got delayed. However, we can see that it was completed the following day. With that being said, we hope that your funds have arrived and the issue is resolved.

Please note that our Financial Department ensures to process most of the payments within a few hours. Unfortunately, certain hold-ups are possible in rare cases, and we ask for extra time for investigation in such instances. You can rest assured, though, that our team is always here to help whenever you have any questions.

Once again, we regret your first expereince at OctaFX was somewhat overshadowed, but we hope you can give us a second chance. Please get in touch with us at support@octafx.com if you have any questions. We'd love to hear from you and help anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   24 January 2022

Dear Ivica S.,

Thank you for letting us know that the issue is resolved. We're very sorry that you had trouble depositing via Skrill.

After reviewing your case with our team, we can see that our Financial Department is still investigating the problem with the payment provider and we expect a resolution soon. If you reencounter the same behaviour, we highly encourage you to contact our team at support@octafx.com and share more information. They will be happy to look into it for you and suggest alternative payment options.

Please note that our team usually processes most payments within a few hours. Unfortunately, specific complications are possible for all financial transactions, and on such occasions, we ask our traders to reach out immediately and allow us extra time for investigation. You can rest assured that our team is always here to help, and they will be happy to assist you with any questions.

We sincerely hope that this incident won't exceed your previous experience at OctaFX and you'll continue to enjoy trading with us.

Should you have any questions, please get in touch with our team anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   25 January 2022

Dear Wendy Searle,

We're very sorry that it took slightly longer to process your payment.

Upon reviewing your case, we've found that the payment provider was undergoing technical problems at the time of processing, and the deposit got delayed. Regrettably, it took some time to fix them and complete your payment. We can see that it's done now and genuinely hope that the issue is resolved consequently.

Once again, we wish to express our regret and apologize for the wait. We understand that it's highly frustrating and doesn't sound like the services we aim to offer. We'll carefully look into what happened with our team and improve our payment processing workflow. In the meantime, you can reach out to us anytime at support@octafx.com with any questions, and we'll be more than happy to help!

Please don't forget that we're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official)   24 January 2022

Dear Priscilla koay xiao yun,

Thank you for sharing your concern. We are saddened to hear that you experienced a hold-up with your payment.

After reviewing the case, we've found that both withdrawals were completed on January 16. Regrettably, the payment provider was undergoing technical issues at the time of processing, and it took slightly longer than expected. We hope that you've received your funds by now, but if not, or you have questions, please email our team at support@octafx.com. They're always here to help.

Once again, we regret any inconvenience it might have brought. It's not how our services usually work, and we'll do our best to improve the payments workflow in the future and make sure that such issues never happen again. However, please don't forget that we ask our customers to allow us three business days for payment processing, and if your payment is taking longer, we encourage you to contact us directly.

We hope that this incident won't jeopardise your overall experience with OctaFX. Please feel free to reach out to us anytime whenever you need assistance. We are always happy to help our clients.

Kind regards,
OctaFX Rep.
Octa (Official)   20 January 2022

Dear Parameshwari Suresh,

Thank you for bringing this issue to our attention. We're very sorry your withdrawal is taking longer than expected.

After reviewing your case, we've found that the payment provider was undergoing technical issues at the time of processing, and your payment got delayed. Following its recent updates, we've found that, unfortunately, the problems are still in place, and withdrawals will be processed next week. If your funds don't arrive by Friday, please reach out to us at support@octafx.com, and we'll be happy to look into it and help.

We wish to state our regret and apologise one more time. Please note that we perfectly understand that waiting could be highly frustrating, and what happened doesn't reflect the services we want to deliver. You can rest assured that we'll look into the issue closely with our team and do our best to improve our payment processing workflow moving ahead.

Hopefully, your funds will reach your account soon, and this incident won't overshadow your overall experience with OctaFX.

You can get in touch with us whenever you have questions, and we'll be happy to assist you.

Kind regards,
OctaFX Rep.
Octa (Official)   18 January 2022

Dear Jayavel,

Thank you for reaching out to us and bringing this issue to our attention.

We're very sorry your deposit took longer than expected. After looking into your case, we've found that, unfortunately, a technical issue occurred on the payment provider end at the time of processing, and your payment didn't reach our account promptly. Our team carefully investigated the matter, and we can see that your deposit was processed on January 11. Our team has sent you a notification via email, and if you have any questions, please get back to them anytime. Our team is always here to help.

Once again, we wish to state our regret and apologise for the delay. We understand that such a long waiting could be highly frustrating, and it doesn't reflect the services we aim to provide. That said, we're going to look into what happened with our team and improve our payment processing in the future. Please note that regularly our Financial Department ensures that most payments take only a couple of hours to complete. However, in rare cases, certain delays are possible due to reasons beyond our control, and we ask to allow us extra time.

You can rest assured that our team is always here for you whenever you have questions and will be happy to assist anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   13 January 2022

Dear Erwin Ronald Martin,

We sincerely regret that your withdrawal took longer than you expected.

After reviewing your case, we've found that you placed this request on January 6, and our team processed it on January 10. Please note that we ask to allow up to 24 hours for a completed payment to reach your account. That being said, we genuinely hope your funds have arrived by now and the issue is resolved. If you have any further questions, please get in touch with us at support@octafx.com, and we will be happy to assist you.

Once again, we wish to express our regret and apologize for the wait. What happened doesn't reflect the services we aim to provide, and we'll do our best to improve our payment processing workflow in the future. Meanwhile, please note that our Financial Department ensures that most payments take only a couple of hours. However, certain hold-ups are possible in extraordinary situations, and we ask our customers to allow up to three business days for payment processing on such occasions. It's absolutely in line with our Customer Agreement, and you can check it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Also, we're sorry if you feel like your conversation with our agents was inadequate. You can rest assured that we'll look into this communication aspect with our team, and we hope that this incident won't overshadow your overall experience with OctaFX and you could give us a second chance.

Should you have other questions, please reach out anytime. Our team is always here for you.

Kind regards,
OctaFX Rep.
Octa (Official)   12 January 2022

Dear Julius,

We're sorry you had trouble depositing your funds.

After looking into your review, we've found that you made a few attempts to top up your account via your Mastercard. Unfortunately, none of them has reached our end. Our team carefully investigated what happened, and it appears that you have a few issues with your card. Please check your inbox as our team has sent you the guideline on fixing these problems. We hope you'll find it helpful and the matter will be resolved shortly. If you have questions, please reach out to our team at support@octafx.com. They're always here to help.

Please note that our Financial Department ensures to process most payments within a couple of hours. Unfortunately, certain hold-ups are possible in rare cases, and we always ask our customers to get back to us for further investigation as soon as possible. You can rest assured that our team will be happy to hear from you and help whenever you needed.

Should you have other questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   7 January 2022

Dear Atta,

We're sorry your withdrawal took longer than you expected.

After reviewing your case, we've found that you placed it on December 18, and our Financial Department processed it on the same day within three hours. Unfortunately, it took longer for the payment processor to complete it on its end, and the funds were sent on December 23. We can see that you have already confirmed receiving them and genuinely hope that the issue is resolved. If you have any questions, please get in touch with our team at support@octafx.com We'd love to help.

Once again, we regret that you experienced such a delay and apologize for the inconvenience. What happened doesn't reflect the services we aim to deliver, and we promise to look into it carefully and improve our payment processing workflow. Meanwhile, we wish to note that our Financial Department ensures to process everything on time. Still, certain hols-ups are possible in rare cases, and we ask our customers to allow us extra time for investigation. You can rest assured that our team is always here to help whenever you need it.

We hope that this incident won't overshadow your experience with OctaFX, and you'll continue to enjoy trading with us.

If there's anything else we can do for you, please reach out directly. We'd love to hear from you.

Kind regards,
OctaFX Rep.
Octa (Official)   31 December 2021

Dear Abdul Rehman,

We highly regret you experienced trouble depositing your funds.

Upon looking into your case, we've found that, unfortunately, your bank was undergoing technical issues when you placed the deposit request, and your payment failed to reach our end. You can rest assured that the deposit will be refunded shortly, and in the meantime, please get in touch with our team at support@octafx.com, and they will be happy to update you with the latest and address your questions.

Once again, we're very sorry that you had to go through such a delay. What happened doesn't sound like the services we aim to provide, and we promise to do our best to improve our payment workflow in the future and mitigate the possibility of hold-ups. We genuinely hope that this incident won't overshadow your experience with OctaFX, and you could give us a second chance. We wish to note that our Financial Department works hard to ensure that most payments take only a couple of hours. Regrettably, in rare cases, specific delays are possible for all financial transactions. In such cases, we ask our customers to allow us extra time for investigation and resolving the matter.

If you have any further questions, please reach out to us whenever possible. We're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official)   24 December 2021

Dear Pius Amakor,

We're very sorry you felt you needed to share with us your feedback twice.

As mentioned in our other reply, we've looked into your case and found that you placed your payment request when we were undergoing technical maintenance. Our Customer Support team informed you about possible delays and said that your request would be completed the following day. They offered you a 100% deposit bonus as compensation for waiting, which you accepted. Yet, you cancelled your request after 19 hours passed.

Once again, we're sorry about the hold-up with your payment. However, we wish to remind you that we ask our customers to allow us up to three business days for payment processing. We shared this information before when you raised previous complaints and want to bring your attention to this fact again. It's absolutely in line with our Customer Agreement, and you're welcome to check it in full here: https://www.octafx.com/company/customer-agreement/.

We genuinely hope that our reply gives you more clarity about our payment processing workflow. If you have any questions, please email us at support@octafx.com. We'd love to help.

Kind regards,
OctaFX Rep.
Octa (Official)   24 December 2021

Dear Muhammad Afzal,

We're very sorry that your deposit took longer than you expected.

Following your review, we've found that you placed your request on December 15 and our Financial Department processed it on December 18. Our Customer Support team informed you about possible delays as the payment provider was undergoing maintenance at the time. As you haven't contacted us since the deposit was completed, we assume that your funds arrived in your account, and the issue was consequently resolved. If you have any questions, please get in touch with our team at support@octafx.com. They will be happy to help you.

Please note that our Financial Department is doing their best to process most payments within a couple of hours. Unfortunately, specific hold-ups are possible in rare cases, such as yours, due to consequences beyond our control. That's why we ask our customers to allow us up to three business days for payment processing. Our Customer Agreement highlights it, and you're welcome to check it in full here: https://www.octafx.com/company/customer-agreement/.

We genuinely hope we addressed the concerns you brought in. Also, we wish to assure you that OctaFX is a reliable international Forex broker with over ten years of experience. We aim to provide the most convenient trading experience to our customers and ensure their funds' safety at all times. There's no place for any kind of malpractice.

If there's anything else you'd like to ask our team, please reach out to us anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   23 December 2021

Dear Adnan Zahid,

We regret you had trouble depositing your funds.

After reviewing your case with our team, we've found that, unfortunately, the bank you used at the time was switched off due to technical issues. Our team informed you and sent a follow-up email with alternative payment methods that you could have used instead. We can see that you managed to deposit via Skrill right after, so we hope that the issue is resolved. If you have any further questions, please get in touch with us at support@octafx.com. We'll be more than happy to help.

Please note that our Financial Department ensures to process most payments within a few hours. However, in extraordinary cases, when a payment method is temporarily unavailable, we may ask to allow extra time for payment processing or use alternative payment options. On such occasions, you can rest assured that our team is always here for you, and they will be happy to suggest to you possible solutions to the problem.

We genuinely hope that our reply gives you a bit more clarity about what happened.

Kind regards,
OctaFX Rep.
Octa (Official)   23 December 2021

Dear Mohit Pandita,

We're sorry your payment took longer than you expected.

After checking the case with our team, we've found that your deposit was processed within half an hour. As you haven't contacted us since then, we can assume that the issue is resolved consequently. Yet, if you have any other questions, please email us at support@octafx.com We'd love to help.

We wish to bring to your attention that we ask our customers to allow up to three hours for automatic payment methods. It's a regular timeline for such transactions, and if you've placed a payment and it's not reflected right away, there's nothing to worry about as it will be completed within the said period. You can also get in touch with our team, and they will be happy to update you on the payment shortly.

Kind regards,
OctaFX Rep.
Octa (Official)   23 December 2021

Dear Prakash Chand,

We're very sorry you had trouble depositing your funds.

Upon consulting our team about your case, we've found that you made a deposit on November 30, and at the time of processing, a technical issue occurred and caused the delay. Our Financial Department investigated the matter carefully and processed your payment on December 16. We apologize for the wait and genuinely hope that your funds have reached you and the issue is resolved. If you have any questions, please get in touch with our team at support@octafx.com. They will be more than happy to help you accordingly.

Once again, we regret that you had to wait for your deposit longer than you expected. Please note that our team puts in hard work to process most payments within a few hours. Unfortunately, in rare cases, certain hold-ups are possible, and on such occasions, we ask our customers to allow us extra time for investigation. You can rest assured, though, that our team is always here to help, and they will be happy to assist and update you with the latest whenever you need it.

Also, we wish to assure you that we'll take into consideration what happened. It doesn't sound like the services we aim to provide, and we'll do our best to improve our payment processing workflow in the future.

Should you have anything else to bring to our attention, please let us know. We're always here to help.

Kind regards,
OctaFX Rep.

Octa (Official)   23 December 2021

Dear Akram Mustafa,

We're sorry to read about your experience with OctaFX. We understand how frustrating this must be for you.

Unfortunately, we couldn't identify your case with our team because you did not provide your OctaFX trading account details. Therefore, we'd like to request you please share your trading account number along with all these issues through email at support@octafx.com. With this information, our team could inspect your account in detail and determine why this problem occurred in the first place.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   24 December 2021