Octa Reviews and Comments – Page 5

Dear Prakash Chand!

We apologize for the delayed response and understand that you may be feeling frustrated. However, we assure you that we are committed to resolving this issue as quickly as possible. To proceed, we kindly request you to provide us with your trading account number, deposit ID, and withdrawal ID through email at support@octafx.com. Our dedicated team will investigate the matter thoroughly and provide you with an update as soon as possible. Thank you for your patience and understanding.

Kind regards.
Octa Rep.
Octa (Official)   1 November 2023

Dear Sankar,

We're very sorry to read about your discontent with our services.

Unfortunately, we couldn't verify your complaint with our team and check what happened since you didn't share your account details. That said, we would highly appreciate it if you could email us at support@octafx.com and provide this information. Our team will be happy to investigate the matter shortly and do their best to help you.

Please note that OctaFX is a reliable international Forex broker with over ten years of experience. We strive to deliver the most convenient trading services to our clients and always comply with our obligations regarding withdrawals. Our Financial Department ensures to process most of the payments promptly. However, certain hold-ups are possible in extraordinary cases due to circumstances beyond our control. We ask our customers to contact us directly for further investigation on such occasions, and you can rest assured that our team will help you and provide you with the latest.

We're looking forward to hearing from you soon, so please don't hesitate to reach out whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official)   13 December 2021

Dear Farezatul Natasya,

We're sorry you had trouble depositing your funds, and we apologise for not reaching out promptly.

After investigating your case with our team, we've found that you used the wrong credentials while trying to pay via your Visa card. There's also been a technical issue with the instant bank transfer, and that's why you couldn't proceed with the payment. However, we can see that your next deposit was successful and reached your account on November 25.

Please note that it's crucial to review your payment details before submitting a deposit request. We highly encourage our customers to double-check their credentials to avoid such issues. On top of that, we ask you to contact us directly if you're having trouble with your payment method. Our team is always here to help, and they will be happy to provide you with guidance whenever you need it.

We genuinely hope that we addressed your concern and the issue has been resolved. If you have any other questions, please get in touch with our team at support@octafx.com, and they would love to help you.

Kind regards,
OctaFX Rep.
Octa (Official)   7 December 2021

Dear Muhammad Zaid,

We're very sorry to read about your discontent with our services.

Unfortunately, we couldn't verify your complaint since you didn't share your OctaFX account details. That said, we'd appreciate it if you could get in touch with our team directly at support@octafx.com and provide this information. They're always here for you and will be happy to investigate the matter and help you.

We wish to state that OctaFX is a reliable international Forex broker with over ten years of experience. We offer our services closely following international laws and standards to ensure our customers' funds safety at all times. We regret that your experience with us fell short of expectations, but you can rest assured that there's no place for malpractice. OctaFX is an ECN broker and merely an intermediary between a trader and the Forex market, so we'd never engage in the practices you've described in your posting.

Please get in touch with us directly anytime soon. We'll be happy to look into this for you.

Kind regards,
OctaFX Rep.
Octa (Official)   19 November 2021

Dear Johnny,

Thank you for bringing this question to our attention.

We wish to confirm that at OctaFX, your payment methods for deposits and withdrawals must match.

Although if you used different options to deposit, you would need to withdraw your funds proportionally following the deposited amount and using each option. Please get in touch with us directly for more information, and our team will be happy to guide you through the payment methods available for you.

You can email us at support@octafx.com or write on on social media whenever possible. We'd love to help!

Kind regards,
OctaFX Rep.
Octa (Official)   19 November 2021

Dear M.Rizwan ali,

Thank you for sharing your positive experience with OctaFX.

We appreciate you taking the time to send us praise and mention the processing times and promotions. Our team is putting in hard work to deliver one of the most competitive brokerage services and meet our traders' needs, and we're glad that your review reflects that.

However, we're saddened to read about your dissatisfaction with our Customer Support team. As it's not clear what exactly you're referring to and since you didn't provide your account information, we'd really appreciate it if you could contact us directly and share this information. Please note that OctaFX is expanding rapidly, and to ensure the best services, we've recently onboarded more agents, and some are still in the learning process. If you could share your thoughts with us on what should be improved, we'll make sure to note it carefully.

Please feel free to message us on social media anytime, as we're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official)   19 November 2021

Dear Priyanka Rajput,

We're sorry to read about your dissatisfaction with our services.

Following your complaint, we've found that our TCD department has already investigated your case and sent you a complete account of what happened via email. However, we wish to touch upon the details for our trading community here.

The orders you're referring to were open manually from the MT5 Mobile App and eventually closed automatically by Stop Out. Our team couldn't find any security breaches or unusual login attempts in your account. That being said, these orders were opened from the same terminal, same IP address and same mobile device that you use for trading. Also, we wish to remind you that OctaFX is not responsible for unauthorized access by third parties, and our Customer Agreement underlines it in paragraphs 21.7 and 21.8.

We genuinely hope that our response gives you a bit more clarity about the matter. If there's anything else you'd like to mention, please get in touch with us at support@octafx.com or social media. We'll be more than happy to hear from you and help.

Kind regards,
OctaFX Rep.
Octa (Official)   15 November 2021

Dear Kashyap,

We're very sorry to read about your trading experience with OctaFX.

Unfortunately, we couldn't identify you on our system and verify your complaint. That said, we'd appreciate it if you could get in touch with us directly and share your account information. You can contact us on our social media channels, and we'll be more than happy to look into this for you and help as much as possible.

Meanwhile, we wish to mention that OctaFX is a reliable international Forex broker with over ten years of experience. We operate closely following international laws and regulations to ensure our customers' funds safety at all times and don't engage in malpractice. Our Financial Department ensures that most payments are processed on time. However, if you've made a payment and it's taking longer or shows declined, please inform us on the spot as it could be crucial to start an investigation at the earliest.

We're looking forward to hearing from you anytime soon, so please don't hesitate to send a message.

Kind regards,
OctaFX Rep.
Octa (Official)   10 November 2021

Dear Patrick,

We're sorry to read about your dissatisfaction with our services.

Regrettably, we couldn't follow your complaint as you didn't provide your account details. That said, we'd appreciate it if you could get in touch with us directly at support@octafx.com and share this information. Our team is always here to help, and they will be happy to investigate what could go wrong and guide you through the payment options available for you.

Meanwhile, please note that while our Financial Department ensures that most payments don't exceed 24 hours, certain hold-ups are possible in rare cases. That's why we ask our customers to allow us three days for payment processing and always contact our team first if your payment is taking longer than expected. It's crucial to start looking into such matters immediately.

We're looking forward to hearing from you soon, so please reach out whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official)   3 November 2021

Dear Sahar,

We're sorry to hear you experienced a connection issue with our application.

Indeed, we underwent technical problems with some of the servers on November 1. However, we wish to inform you that our team has fixed these issues quickly. If any of your orders were affected by these difficulties, please get in touch with our team at support@octafx.com. They will be happy to look into this for you and help.

Once again, we apologize for putting you in this situation. This doesn't reflect the services we aim to deliver, and we promise to prevent such cases in the future.

Please don't hesitate to reach out anytime soon. We're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official)   3 November 2021

Dear Yogesh Kumar Agarwal,

We're very sorry to read about your dissatisfaction with our services.

Following your complaint, we've found that you deposited on October 7, and due to a technical issue, the system declined the payment. Our team suggested you wait a couple of days for the payment to bounce back as it's a regular timeline for such cases. Since then, you haven't contacted us and placed a few deposit requests that were completed on time, and we believe the issue is resolved.

Please note that our Financial Department ensures that most payments take only a couple of hours. However, while they aim to provide fast processing times, certain transactions could get cancelled or held due to a number of reasons. It's absolutely normal for financial operations, and we always ask our customers to contact our team right away and allow extra time for investigation on such occasions.

We genuinely hope that our explanation clarifies the matter for you and this incident won't overshadow your overall experience with OctaFX.

If you have any other questions, please get in touch with our team at support@octafx.com. They're always happy to hear from you.

Kind regards,
OctaFX Rep.
Octa (Official)   1 November 2021

Dear Akansha,

We're sorry your withdrawal request took longer than you expected.

After looking into your review with our team, we've found that our Financial Department completed your payment on October 16. As you haven't contacted us since then, we can assume that the issue has been resolved and your funds have reached your account. If you have any questions, please get in touch with our team at support@octafx.com or social media, and they will be happy to help you.

We wish to note that our Financial Department ensures that most payment requests don't exceed 24 hours. However, in rare cases, certain hold-ups are possible due to different circumstances. That's why we ask our customers to allow us up to three business days for payment processing. Our Customer Agreement underlines it, and you can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Also, we highly encourage you to reach out to our Customer Support team directly if your payment is taking longer. They're always here to help, and we'll be more than happy to look into this for you and update you with the latest.

Please don't hesitate to get in touch with us whenever you need it. We'd love to hear from you and help.

Kind regards,
OctaFX Rep.
Octa (Official)   27 October 2021

Dear Akhil,

We're very sorry to read about your experience depositing funds.

Unfortunately, we couldn't review your case with our team as you didn't provide your OctaFX account details. That said, we'd really appreciate it if you could contact us directly at support@octafx.com and share this information with our team. They're always here to help and will be happy to look into what happened and investigate the matter.

Please note that our Financial Department works hard to ensure that most payment requests are processed on time. However, in rare cases, specific transactions may take longer due to a wide range of reasons beyond our control. On such occasions, we highly encourage our customers to contact us directly to investigate the problem immediately. Our team is always here to for you, and they will be happy to help you anytime you need it.

We're looking forward to hearing from you soon so please don't hesitate to get in touch whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official)   26 October 2021

Dear Rimamsitseti Shamaki,

We're very sorry you had trouble depositing your funds.

After reviewing your case with our team, we've found that our Financial Department refunded your deposit on October 25. That said, your funds should reach you within a couple of days. If you don't receive them this week, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we wish to state our regret and apologise that your deposit took longer than you expected. Please note that our Financial Department ensures that most payment requests are processed within a couple of hours. However, in extraordinary cases, such as yours, certain hold-ups are possible, and the payment investigation may take longer. You can rest assured that our team is always here to help, and they will be happy to hear from you and update you with the latest.

In light of this, we promise you to analyse what happened and improve our payment processing workflow to prevent any payment delays in the future.

We also encourage you to get in touch with us directly if you have any questions.

Our team will be happy to help whenever you may need it.

Kind regards,
OctaFX Rep.
Octa (Official)   26 October 2021

Dear Chong,

We're sorry your withdrawal took longer than you expected.

After checking your case with our team, we've found that our Financial Department completed the payment on the same day you requested it. It's important to remember that you should allow up to twenty-four hours for a completed transaction to reach your bank account. That said, we hope that you have received your funds by now and the issue has been resolved. If you have any other questions, please reach out at support@octafx.com or social media, and our team will be happy to help.

Please note that in most cases, bank transactions take up to a couple of hours. However, while our Financial Department aims to provide our customers with these types of processing times, certain hold-ups are possible due to a wide range of reasons. If you've made a bank transfer and it's taking longer, it's no reason to panic and report it here right away. On such occasions, we ask our customers to allow up to three business days for bank payments, and to find out what's happening, always contact us directly.

We genuinely hope this information was helpful for you and it clarifies your question.

If there's anything else we can do for you, don't hesitate to get in touch.

Kind regards,
OctaFX Rep.
Octa (Official)   14 October 2021

Dear Chong!

We apologize for our delayed response and understand that you may be feeling frustrated. We appreciate you bringing this matter to our attention and hope to resolve the issue as soon as possible. To do so, we require more information from you. Could you please provide us with your trading account number and withdrawal ID? You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update promptly. Thank you for your patience and understanding.

Kind regards,
Octa Rep.
Octa (Official)   1 November 2023

Dear Mohammed Anwar,

We're very sorry your refund took longer than you expected.

Unfortunately, we couldn't look into your case since you didn't share your OctaFX account information. That said, we'd really appreciate it if you could reach out to us directly at support@octafx.com or social media and share the details mentioned above. We'll be happy to review your complaint with our team, carefully investigate what could go wrong and help you as much as possible.

In the meantime, we'd like to remind you that our Financial Department processes most payment requests within a few hours. However, certain transactions, such as refunds, may take longer, and we ask our customers to allow us extra time on such occasions. You can rest assured that our team is always here for you, and they will be more than happy to help and update you with the latest whenever you need it.

We're looking forward to hearing from you anytime soon, so please don't hesitate to get in touch.

Kind regards,
OctaFX Rep.
Octa (Official)   5 October 2021

Dear Maryam,

We're sorry you had trouble depositing your funds.

After looking into your review with our team, we've found that your account was not verified at the time you left this review. Please remember that you need to confirm your identity and verify your account first to be able to use your OctaFX account in full. We can see that you verified your account the following day, and we hope the issue was resolved simultaneously. If you have any questions, you're more than welcome to contact us at support@octafx.com, and we'll do our best to help.

We wish to outline the importance of verification for all our customers. It's a great security measure that adds another level of protection and gives our traders full access to specific features such as local payment methods and withdrawals. The procedure is straightforward and quick: you need to submit your identity document with the clearly visible required information and wait until our KYC team reviews it. More information and helpful tips are available on our website here: https://www.octafx.com/education/faq/category/account-verification/question/1/.

That said, we highly encourage everyone who's just getting started at OctaFX to take some time and verify their account before anything else. Our team is always happy to help, so you can reach out to us directly whenever needed and expect us to care for you with the utmost attention.

Our team is always here for you, and they will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   5 October 2021

Dear Upendra vaishnav,

We're very sorry your withdrawal took longer than expected.

After reviewing your case with our team, we've found that you placed your request via Cashlesso on September 26. This payment system was experiencing technical issues at the time of processing, and regrettably, it delayed the payment. Our Financial Department initiated an investigation right after, and it took a few days to resolve the matter. Consequently, your payment was processed on October 1, and we hope that your funds have reached you by now. If you have any questions, please email us at support@octafx.com, and our team will do their best to assist you.

Once again, we wish to state our regret and apologize for the hold-up. We understand how frustrating it could be when your funds are not received on time, and what happened doesn't reflect the services we aim to provide. We genuinely promise you that we will look into the situation closely with our team and do our best to improve our payment processing workflow for future transactions.

Meanwhile, we'd like to note that our Financial Department processes most payments within a few hours. However, in extraordinary situations, certain hold-ups are possible due to reasons beyond our control. On such occasions, we may ask our customers to allow us extra time for investigation and processing. You can rest assured that our team is always here to help and update you with the latest whenever needed.

We sincerely hope that this incident will not overshadow your experience with OctaFX overall, and you could give us a second chance. Your support is vital for us, and we appreciate having you on board as part of our trading community.

If there's anything else we can do for you, please don't hesitate to get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   4 October 2021

Dear Ompal,

We're very sorry you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that you placed a withdrawal request via Cashlesso. Unfortunately, this payment provider was experiencing technical issues on their side at the time, and your payment was delayed. Our Financial Department initiated an investigation and subsequently reversed the payment back to your wallet. That said, your funds are now in your OctaFX account, and you're able to withdraw them anytime. If you have any questions, you can email us at support@octafx.com, and we'll do our best to help.

Once again, we want to state our regret and apologise for putting you in that situation. What happened doesn't reflect the services we aim to deliver, and it was unacceptable. We understand that waiting could be very frustrating, and it's disruptive when the funds are not received when you expected them.

Please note that Financial Department works hard to ensure that payment requests don't exceed 24 hours. Unfortunately, in extraordinary situations, certain hold-ups are possible, and on such occasions, we may ask you to allow us extra time for investigation. You can rest assured that our team is always here to help, and they will be happy to assist and update you with the latest whenever you need it.

Certainly, we'll be looking into what happened with our team, and we promise you to improve our payment processing workflow and regain your trust.

Remember that our team is always here for you, so please reach out anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   1 October 2021

Dear Amit,

We regret you had trouble depositing your funds.

Unfortunately, we couldn't verify your complaint and look into it since you didn't provide your OctaFX account information. Could you please email us at support@octafx.com and share the details? Our team will be happy to investigate what could go wrong and help you resolve the issue.

Please note that our Financial Department ensures that most payments don't exceed 24 hours. However, in extraordinary cases, certain hold-ups are possible due to reasons beyond our control, and we ask our customers to allow us extra time for investigation on such occasions. Also, we highly encourage you to contact our team directly if your payment is taking longer than expected.

You can rest assured that they're always here to help and will be more than happy to assist you and update you with the latest.

We're looking forward to hearing from you anytime soon, so please message us whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official)   28 September 2021

Dear Asad Randhawa,

We're very sorry you had trouble withdrawing your funds.

After looking into your case with our team, we've found that you placed a withdrawal request via BTC on September 23, and our Financial Department processed it within a couple of hours. Unfortunately, when you decided to cancel it, the payment was already broadcasted to the blockchain and couldn't be undone. We regret that we were unable to cancel it, but we genuinely hope that you have received your funds by now. If you have any other questions, please let us know at support@octafx.com, and we'll do our best to help.

We wish to remind you that transactions done via specific payment methods such as Bitcoin cannot be cancelled once initiated. The nature of digital currency protocols protects merchants and allows them to accept digital currency without the risk of chargebacks. If you opt to request a withdrawal via Bitcoin, please be very careful and remember that such transactions cannot be undone.

Hopefully, this clarifies your situation a little bit, but please feel free to email us anytime if you have any other questions.

Our team is always here to help, and we'll be happy to assist whenever you need it.

Kind regards,
OctaFX Rep.
Octa (Official)   28 September 2021

Dear Sim,

We're very sorry that your payment is taking longer than you expected.

After reviewing your case with our team, we've found that you placed your withdrawal on September 20, and our Financial Department processed it the following day. However, as some local Malaysian banks are experiencing technical problems, unfortunately, your payment was delayed. Our team is currently investigating the issue with the payment provider, and they will notify you once it's resolved. In the meantime, please feel free to reach out at support@octafx.com anytime. We'll be happy to hear from you and help as much as possible.

Once again, we wish to state our regret and apologize for the inconvenience. Please note that our Financial Department works hard to ensure that most payments don't exceed 24 hours. Unfortunately, in rare cases, certain hold-ups are possible with specific payment methods, and on such occasions, we may ask our customers to allow us extra time for investigation. You can rest assured, though, that our team is always here for you, and they will be happy to assist you whenever you need it.

We genuinely hope that your funds will reach you soon, and we promise to do everything that it takes from our side to help resolve the matter shortly and regain your trust.

Please feel free to get in touch with us anytime soon if there's anything else we can do for you.

Kind regards,
OctaFX Rep.
Octa (Official)   24 September 2021

Dear Jonathan,

We're sorry you experienced a hold-up with your payment.

After looking into your case with our team, we've found that your withdrawal was placed on September 21 and completed on the same day by our Financial Department. Please note that we ask to allow up to 24 hours for a completed payment to arrive in your bank account. That said, we genuinely hope that your funds have reached your account by now, but if not, or you have any other questions, please get in touch with our team at support@octafx.com, and they will do their best to assist you.

We wish to inform you that our Financial Department processes most payments within the first 24 hours, and we're proud to say that your withdrawal was completed in just one hour. However, please remember that certain payment methods may take longer, and that's why we always ask our customers to allow one business day for their completed bank transactions. Meanwhile, we highly encourage you to contact our Customer Support team directly as they're always here to help and will be happy to update you with the latest anytime.

If there's anything else we can do for you, please reach out whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official)   24 September 2021

Dear Zia ullah,

Please accept our sincere apology that your withdrawal took longer than you expected.

After reviewing your case with our team, we've found that our Financial Department created a payout on the same day you requested the payment. However, while processing it, a technical issue occurred on the payment provider's end and following it, our team initiated an investigation. Recently we've been notified that the issue is resolved, and your funds should be in your account by now. If you haven't received them yet, please get in touch with us directly at support@octafx.com or social media, and our team will be more than happy to assist you.

Once again, we wish to state our regret and apologise for the inconvenience caused. We understand the implications of expecting funds on a specific day and how disruptive it can be when those funds are not received. What happened doesn't reflect the services we commit to deliver, and the fact that your payment was late is completely unacceptable.

In light of this, please note that our Financial Department works hard to ensure most payments are processed within a few hours. Unfortunately, certain hold-ups are possible in rare circumstances due to reasons beyond our control, especially with specific payment methods. On such occasions, if your payment is taking longer, we may ask you to allow us extra time to look into what could go wrong and resolve the matter. Meanwhile, you can rest assured that our team is always here to help, and they will be happy to assist and update you with the latest.

We promise you that we will take all the necessary steps to ensure that such a delay won't happen in the future, and we'll do our best to improve our payment processing workflow.

Hopefully, as the issue is resolved, this incident won't overshadow your overall expereince with OctaFX and you'll continue to enjoy our services.

If there's anything else we can do for you, please reach out anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   23 September 2021

Dear Mr Spank,

Thank you for taking the time to share your feelings with us.

We wish to inform you that we receive both positive and negative feedback about our services, and we do our best to look into every review and help as much as possible.

As a prominent Forex broker, one of our goals is to provide fast and smooth payment processing. In fact, our Financial Department completes most payments within a couple of hours. On rare occasions, however, certain hold-ups may be possible due to different circumstances, but we always ensure to tackle such questions with utmost care and attention.

You can rest assured that our team works hard to provide the security of our clients' funds at all times. As a reputable brokerage, we closely follow international guidelines and rules, act as per our Customer Agreement and offer advanced protection measures. They include SSL-protected personal area, 3D secure Visa authorisation, verification, negative balance protection and more.

On top of that, we offer a wide range of free educational materials such as text articles, video tutorials, live webinar sessions, our demo platform and a trading course that cover all the basics. We always guide and support our traders, give them an edge, and make sure they enjoy their trading journey with us.

If you're curious to know more about OctaFX, we highly encourage you to get in touch with us at support@octafx.com or social media. Our team is always here to help, and they will be happy to introduce you to our services and help you get started.

Please don't hesitate to message us anytime soon. We'd love to talk to you.

Kind regards,
OctaFX Rep.
Octa (Official)   10 September 2021

Dear Shawn,

We're very sorry to know you had trouble depositing your funds.

Unfortunately, we couldn't review your case as you didn't provide your OctaFX trading account number. That said, we ask you to get in touch with us via email at support@octafx.com or social media and share your account details. We'll be happy to look into the matter and investigate what could go wrong.

We wish to inform you that the system automatically refunds every deposit request that fails to be processed. There could be many reasons for such failure, and that's why we always ask our traders to contact our team immediately should it happen.

Please note that we also ask our customers to allow us extra time for investigation in such instances. You can rest assured, though, that our team is always here to help, and they will be happy to help you whenever you have any questions.

We're looking forward to hearing from you soon, so please, do not hesitate to send a message anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   10 September 2021

Dear harsh,

We regret your decision to leave a message to us here instead of reaching out to our Customer Support team first, as they surely would have updated you quicker.

Unfortunately, we couldn't identify you on our system since you hadn't shared your OctaFX account details. Therefore we'd really appreciate it if you could get in touch with us directly at support@octafx.com or social media and provide this information. We'll be happy to look into your request and help.

Please note that our Financial Department usually processes most payments within a few hours. However, we ask our customers to allow up to 24 hours for a completed payment to show up in their bank account. If your payment is taking longer, you can always let us know directly, and our team will be happy to look into it and update you with the latest.

We genuinely hope that your funds have already reached you but if not, or you have other questions, please message us whenever you can.

We're looking forward to hearing from you soon and will be more than happy to help.

Kind regards,
OctaFX Rep.
Octa (Official)   10 September 2021

Dear Martin,

We're very sorry that you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that at the time you placed withdrawal requests, we were experiencing technical issues with some of the payment providers.

Consequently, as our Financial Department couldn't process your funds via them, they decided that the best option for you would be a cryptocurrency payment, and your last request was completed via BTC.

We genuinely hope that your funds have reached you for now, but if they have not yet, or you have other questions, please message us directly at support@octafx.com or social media, and we'll be more than happy to look into it and do our best to assist.

Once again, we wish to express our regret and apologise for putting you in that situation. We understand that waiting could be extremely frustrating, and what happened doesn't reflect the services we commit to deliver. We'll consider what happened with our team and try to improve our payment processing workflow for future transactions.

We also want to assure you that our Financial Department works really hard to process everything on time and tackle such issues as soon as possible. You can rest assured that our Customer Support team is always here for you, and if you're experiencing payment delays, they will always be happy to help and update you with the latest.

Hopefully, as the issue is resolved, it won't overshadow your overall experience with OctaFX and you'll continue to enjoy our services.

If there's anything else we can do for you, please do not hesitate to reach out anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   15 September 2021