Octa Reviews and Comments – Page 8

Dear Rodenley Darbel,

Thank you for reaching out to share your feelings about our brokerage with us.

We regret to read about your dissatisfaction with our services. Looking into your review, we've found that our Financial Department successfully processed your withdrawal for less than half an hour, and we can't be more proud to share this information with the rest of our community here. Please, let us remind you once again, as you've probably already received this information from our support team that your BTC was sent to the address you provided to us. We can see that your transaction received many confirmations, which means that your BTC should have already reached your wallet. If you haven't received your funds, please check your Bitcoin address in your Personal area here: https://my.octafx.com/withdraw/ and contact us directly for further investigation.

Don't forget that our team is always here to help, and they will be happy to help you with any questions you may have.

Kind regards,
OctaFX Rep.
Octa (Official)   31 March 2021

Dear Ausaf Ahmad,

Thank you for letting us know about the withdrawal issue.

We deeply regret that you had to wait longer for your payment, and we want you to know that we're working really hard on reducing the processing times. However, due to India's banking holidays and a high number of requests, certain hold-ups are possible, and we ask you to allow us extra time. After looking into your review, we've found that both your payment were successfully processed on March 25 and 29. As you haven't contacted us since then, we can assume that you received both payments and the issue was successfully resolved, but please contact us directly if needed. Our team will be happy to assist you and help with your questions.

Please remember that our team is always here to help, and you can rest assured that they will provide you with the latest information and assist whenever you need it.

Kind regards,
OctaFX Rep.
Octa (Official)   31 March 2021

Dear Niketan Patel,

Thank you for reaching out and bringing this question to our attention.

We're deeply sorry to read that your withdrawal took longer than you expected. Looking into your review, we've found that your request was successfully processed on March 24. Please note that our Financial Department is indeed overloaded with requests at the moment, and even though they're doing their best to reduce the processing time, it still takes a bit longer. That said, we appreciate your patience and ask you to allows us extra time. As for your payment, we hope that your funds have successfully reached your account by now, and consequently, the issue was resolved. But if you have any questions, please message us directly, and we'll be happy to help.

We wish to apologize that you had to wait longer for your payment to be processed. Our team is working hard to ensure that the processing time doesn't exceed 24 hours, but certain holdups are possible for bank payments. If your withdrawal is taking longer, we actively encourage you to contact our support team right away, as they will be happy to update you on your payment status. They're always here to help, and we'll be happy to hear from you anytime.

We want you to know that your feedback is always welcome at OctaFX, so please don't hesitate to message us whenever needed.

Kind regards,
OctaFX Rep.
Octa (Official)   26 March 2021

Dear Selim,

We really appreciate that you took the time to let us know about your case being resolved. Thank you so much for sending us praise and sharing this significant feedback with the rest of our community. We'll make sure to show it to our team as well, as such positive messages are always a great reminder for them that they're doing everything right. Our Finance team is really trying their best to make sure that every request is processed on time, and there's no doubt they will be happy to read your review.

Please don't hesitate to send us a message directly whenever you have questions or feedback. We're always here to help and will be more than happy to hear from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   26 March 2021

Dear Erraballi Hari krishna ,

We're sorry to read about your dissatisfaction with our services. Currently, our Financial Department is overloaded with payment requests, and it takes slightly longer to process them. We appreciate your patience and ask you to allow us extra time for processing. Looking into your review, we've found that both your withdrawal requests were completed on Monday, March 22. We sincerely apologize that it took longer and hope that your funds already reached your account. In case you're still waiting, please contact us as soon as you can, and our team will be happy to investigate the matter.

Once again, we wish to state our regret that you had to experience holdups in processing. This definitely doesn't sound like the services we're trying to provide here at OctaFX. We wish to state that our Financial Department is working really hard to ensure the processing time doesn't exceed 24 hours. However, certain delays are possible for bank payments, and some of them could take lightly longer than usual, especially if requested before the weekends.

We want to encourage you to contact us immediately if your request is being delayed. Our team is always here to help, and they will be more than happy to update you on your payment status and provide the latest.

We hope that this incident will not affect your overall experience with OctaFX, and you'll keep enjoying our services even more years ahead.

Please message us anytime whenever you have feedback or questions.

Kind regards,
OctaFX Rep.
Octa (Official)   26 March 2021

Dear Mohammad Selim,

Thank you for reaching out and sharing your feelings about holdups.

We're sorry that it took longer than you expected to process your withdrawal. Our Financial Department is currently overloaded with requests, and we ask you to allows us extra time. Looking into your review, we've found that our team actually processed your request for less than half an hour, and we can't be more proud to mention it here. Please note that we also ask you to allow up to 24 hours for a completed payment to show up in your bank account after it's done on our side.

That said, we sincerely hope that your funds have reached your account by now, and as we can see from another review you left here afterward, they really did. Consequently, we believe the issue has been resolved, but you're welcome to contact us directly if you have any other questions.

We'll be more than happy to hear from you and help whenever you needed.

Kind regards,
OctaFX Rep.
Octa (Official)   26 March 2021

Dear Gautam Agrawal,

We apologize that you experienced delays with your withdrawals. Looking into your review, we've found that both your requests have been completed the following day after being requested. Please be informed that it may take up to 24 hours for a completed payment to be displayed in your bank account. We sincerely hope you have received them by now, but if not, please message us directly, and our team will be happy to look into it immediately.

We want to mention that OctaFX is growing rapidly, and we receive many payment requests. Our Financial Department is doing their best to ensure that everything is done on time and the processing time doesn't exceed 24 hours. However, as they handle a high number of requests, we ask you to allow us extra time. In such cases, if your payment request is taking longer, we strongly encourage you to contact our support team first. They're always here for you and will be more than happy to keep you up-to-date about your payments.

Please do not hesitate to message us anytime you need it, as we're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official)   25 March 2021

Dear jugurtha kheloui,

Thank you for taking the time to bring this question to our attention. Please note that at OctaFX, we offer floating spreads which may vary depending on the current market status. Such spreads reflect the prices of trading instruments more accurately and clearly display how quickly they are changing. You can always visit our website and look at spreads in real-time, and you will see that our spreads start from 0.4 pip and vary for every trading instrument.

We also want to mention that we've decided to lower our spreads up to 14 points as part of our efforts to fight the current COVID-19 pandemic. And we want to keep them this low for as long as we can despite the market volatility. Consequently, our spreads are one of the most competitive on the market right now.

We hope this answers your question fully. However, if you have anything else to share with us, please don't hesitate to send a message. Our team is always here to help, and we'll be happy to hear from you anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   4 March 2021

Dear Pranav,

We regret to see you didn't reach out to our team before writing this message, as they surely would have helped you with the issue quicker. Unfortunately, looking into your review, we couldn't identify you on our system since you didn't provide your OctaFX account information. That said, please get in touch with us directly, and our team will be more than happy to help you resolve the matter.

We also want to inform you that you need to close all your open orders before requesting a withdrawal, as your free margin has to exceed the amount you requested. Otherwise, our Financial Department won't be able to process it due to insufficient funds. In such issues, we always suggest you contact us immediately and let our team investigate what exactly is happening with your account. Please don't forget that they're always here for you and will be happy to help.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.
Octa (Official)   4 March 2021

Dear Pravin,

Thank you for reaching out to us and reporting the issue. We regret to see you didn't contact our team before and want to ask you to chat with them first if you encounter any problems while trading. They will help you quickly. After looking into your review, we've found that our Financial Department processed your withdrawal request the same day you left your review shortly after. Please note that it could take up to a few hours for bank payments to be reflected in your account. We sincerely hope that the funds reached you quickly, but please contact us immediately if you still have not received them.

We want to inform you that at OctaFX, bank payments are processed within a few hours by our Financial Department. Although in extraordinary cases, when our team handles a high number of requests, we ask you to allow us extra time to process your payment. Please, if your payment request is taking longer, send a message to our team for updates. They will be happy to keep you up to date on your request's status and help whenever you have questions.

Our team is always here to assist, so please don't hesitate to send us a message at any time.

Kind regards,
OctaFX Rep.
Octa (Official)   4 March 2021

Dear Karan Hinduja,

Thank you for letting us know about the issue. After looking into your review, we've found that our team was still looking into your case when you left your message here, and your withdrawal was processed the following day shortly after. We appreciate your patience, but we'd like to ask you to wait next time for our team's final decision if they are investigating the reported matter. As it's been successfully resolved, for now, we hope you don't have any questions, but if you do, please let us know. We would love to look into it and help.

Please note that as soon as you verify your account, you can withdraw your funds at any time. However, if you did not perform any trading and want to request a withdrawal, we can transfer the transaction fees onto you, and that's because we receive commissions for clients' trades, which we then use to cover all the deposit and withdrawal fees on their behalf. Our Financial Department could also request information about withdrawal reasons from you in a case like yours. It's done solely for security reasons and follows our AML policies and provisions.

We hope this message clarifies your question. However, if you have any other or feedback about our services, we'll be happy to hear from you directly.

Please don't hesitate to send us a message anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   4 March 2021

Dear Sahil,

Thank you for taking the time out to report the problem. Please let us remind you to contact our team first on a future occasion as they could have helped you with your question quicker. Unfortunately, we couldn't look into your inquiry since you didn't provide your trading account number in your review. Please contact us directly to provide this information, and our team will be more than happy to look into the matter and investigate what happened.

We want to point out that the minimum deposit amount for Indian banks is 1500 INR. You can find this information in your Personal Area, and regularly, if you're depositing from there, you won't be able to invest less than this. Your payment containing a lesser amount will be automatically refunded in most cases, but we strongly encourage you to get in touch with our team if you paid less. Such cases require in-depth investigation from our Financial Department, so please send us a message after reading this reply. Our team is always here for you, and they will be more than happy to look into the matter and guide you further.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.
Octa (Official)   3 March 2021

Dear Sanu Samar Vir,

Thank you for reaching out and raising the question. We regret to see you hadn't contacted our support team before you left the review, as they would have helped you solve the problem sooner. After looking into your review, we've found that your first withdrawal request was rejected due to an incorrect IFSC code. However, the following request created shortly after was successfully processed. We'd also like to mention that it took less than five minutes for our team to handle the second one. Consequently, the issue has been entirely resolved.

Please note that at OctaFX, payment requests are processed within a few hours by our Financial Department. Although in extraordinary cases, when our team handles a high number of requests, we ask you to allow us extra time to process your payment. That said, we want to encourage you to contact us directly if your payment request is taking longer. Our team will be happy to keep you up to date on your request's status and help whenever you need it.

Please don't hesitate to send us a message anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   17 February 2021

Dear Kanchana Narayanam Pillay,

Thank you for taking the time to write to us about your experience. We're sincerely sorry that it took longer to handle your withdrawal. After reviewing your case, we've found that the first attempt to process it failed due to a technical issue involved, and it was sent again on February 4 and processed the following day. That said, we hope your funds have successfully reached your account, and consequently, the issue has been resolved.

We wish to apologize for the poor experience with our support team and the waiting time. This definitely doesn't sound like the type of service we're aiming to provide at OctaFX. Our team is doing its best to ensure the processing times don't exceed 24 hours. However, please note that certain holdups are possible for bank payments. We understand that it might be frustrating, and we ask for your understanding in such extraordinary cases. Our Financial Department needs extra time to look into the matter to understand what happened. They may also request a recent bank statement as it's one of the essential documents that help us investigate payment issues.

We hope that this incident will not affect your satisfaction with our services and you'll remain a part of our traders' community.

Please send us a message anytime soon if you have any questions. We'll be happy to hear from you and help.

Kind regards,
OctaFX Rep.
Octa (Official)   17 February 2021

Dear Roshel Naidoo,

Thank you for letting us know about the issue. We deeply regret that you had difficulties withdrawing your funds. After looking into your review, we've found that the mentioned bank payment was declined as some technical issue took place, and our team asked you to use alternatives. The issue has been resolved shortly after as your payment was successfully sent to you via Neteller. However, please send us a message directly if you have any questions, and we'd love to help.

We wish to apologize that you had to change your payment method. One of our requirements is that your deposit and withdrawal payment means must match, but in exceptional cases, such as yours, we ask to use alternative options. Regrettably, some bank issues could occur sometimes, and although these instances are rare and our team is doing its best to prevent them, you may have been asked to use other payment ways.

We hope that this issue will not affect your overall experience and you'll keep enjoying trading with us. We also want to ensure you that we'll carefully investigate the case with our payment provider and do our best to protect our traders from such issues in the future.

Please contact us soon if you have any further questions. We're always happy to hear from you.

Kind regards,
OctaFX Rep.
Octa (Official)   17 February 2021

Dear Mathew Joseph,

Thank you for reaching out and drawing our attention to this question. Please note that as soon as you verify your account, you can withdraw your funds at any time. However, if you did not perform any trading and want to request a withdrawal, we can transfer the transaction fees onto you, and that's because we receive commissions for clients' trades, which we then use to cover all the deposit and withdrawal fees on their behalf.

Covering your second question, please pay attention that at OctaFX, your deposit and withdrawal payment methods must match. That said, if you deposit through your local bank, it also should be your withdrawal option. It's an important requirement that also follows our Customer Agreement and AML provisions to provide our clients financial security. Different payment options could be considered in exceptional circumstances and determined solely by our Financial Department, which might indicate the client's most appropriate withdrawal method.

We hope we managed to answer your question fully. However, if you still have any other feedback, we'll be happy to hear from you directly and assist you with it.

Kind regards,
OctaFX Rep.
Octa (Official)   3 February 2021

Dear Zee,

Thank you for getting in touch and sharing your question with us. OctaFX does not charge its clients any fees for deposits and withdrawals, as we cover them ourselves. Therefore, once you verify your account, you can withdraw your profit at any time.

We hope this answers your question fully. However, if you have further questions, please contact us via live chat on our website. Our team will be more than happy to hear from you and help.

Kind regards,
OctaFX Rep.
Octa (Official)   3 February 2021

Dear John Bezeredi,

Thank you for reaching out and bringing this question to our attention. We're sorry to read you couldn't access our website at the time you posted your review. Unfortunately, we were going through unexpected maintenance on our site, and our team was working on fixing the issue, which was done the following day. It's in working order now, and you can access our website in full.

We wish to apologize for all the inconveniences that this may have caused you. We understand that it was very uncomfortable for you, our clients, not to access our website for some time. We also want to ensure you that we'll take any necessary actions to prevent this from happening in the future.

Please don't forget that you can also contact us through our official social media pages. Our team is always there for you, and we'll be happy to update you with the latest or help with any of your questions.

Kind regards,
OctaFX Rep.
Octa (Official)   2 February 2021

Dear Shaul Hameed Mohaideen,

Thank you for reaching out and sharing your experience with us. We deeply regret that you had trouble depositing your funds. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website, and we'll be happy to investigate the issue.

Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.
Octa (Official)   22 January 2021

Dear Pratyush Baral,

Thank you for reaching out and sharing your feelings with us. We deeply regret that your deposit request took longer than you expected. After looking into your review, we've found that it was processed on January 13, 13:15 server time GMT+2, shortly after this review was published. Consequently, we hope that the issue was completely resolved, but if you have any questions, please contact us anytime.

Please note that at OctaFX, withdrawal requests are processed within a couple of hours. In some cases, when our Financial Department handles a high number of requests, we ask you to allow us extra time to process your request. The holiday season is usually the busiest time of the year, and in light of what we just referred to, we'd like to ask for your understanding, as this may cause slight delays and holdups. Nevertheless, please rest assured that our team is doing its best to ensure that the processing time doesn't exceed 24 hours.

We also want to encourage you to contact us directly if your payment request is taking longer. Our team is always here to help, and they will be happy to keep you updated on your request's status. So, please don't hesitate to send us a message.

We'll be happy to hear from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official)   19 January 2021

Dear Meet,

Thank you for taking the time to contact us and bring this question to our attention.

Please note that at OctaFX, your deposit and withdrawal payment methods must match. That said, if you deposit through your local bank, it also should be your withdrawal option. It's an important requirement that follows our Customer Agreement and AML provisions to provide our clients funds' financial security. Different payment options could be considered in exceptional cases, but regularly, you won't be able to deposit via your local bank and withdraw to your Skrill account.

We hope this fully answers your question. However, if you still have any other feedback, we'll be happy to hear from you directly and assist you with it.

Kind regards,
OctaFX Rep.
Octa (Official)   19 January 2021

Dear John,

Thank you for letting us know about your experience. We're sorry to hear that you had trouble depositing your funds. Unfortunately, you didn't provide your trading account number, and we couldn't identify you on our system. If you could contact us directly and share your OctaFX account details, we'll be happy to look into what happened and investigate the matter with our Finance Department.

Please note that all deposit requests that weren't processed are sent back automatically as refunds. However, if your deposit did not reach your account for whatever reason, we always suggest contacting our team immediately to look up the payment. We also want to point out that you can always find the minimum deposit amount in your Personal Area when you're creating a deposit request. We strongly encourage you to follow these requirements as it could be crucial in cases like yours and help prevent them from happening.

We're looking forward to hearing from you soon. And we hope that it won't take much time to receive your funds back.

Kind regards,
OctaFX Rep.
Octa (Official)   19 January 2021

Dear Joshua,

Thank you for taking the time to reach out and share your experience with us. We regret to read that you had trouble depositing your funds. Unfortunately, we couldn't look into your inquiry since you didn't provide your trading account number in your review. Please contact us directly to provide this information, and our team will be more than happy to look into the matter and investigate what happened.

Please note that since the minimum deposit amount for Nigerian deposit options has been increased only recently, we made an exception to allow the first incoming payments with the old, lower required amount. For this, you need to submit a new deposit request. In this case, you need to create a deposit request in your Personal Area for 15 000 NGN and submit your payment proof. However, you should be aware that your next payment containing anything less than the minimum amount will be automatically refunded.

We're looking forward to hearing from you soon, so please don't hesitate to send us a message.

Kind regards,
OctaFX Rep.
Octa (Official)   19 January 2021