I have been trading for over 4 years and have gone through more than 10 of them with all types of trading conditions.
At one time, early to late 2013, I would have no hesitation in defending them as I really thought they were one of the better brokers out there.
But since my last (one of at least 5-6) account stop-out on a relatively small trading account (I have between AUD20 to almost AUD90k trading accounts with them at one time) of just over AUD5k under very unusual and strange circumstances......i.e sudden and instant account stop-out with absolutely no margin call and forced closure of largest losing positions and in normal market conditions.....I couldn't get a satisfactory reply from them as to ho that could happen.
All three different Support Representatives explained reasons for the account stop-out (as if I don't know as I have account stop-outs with all the more than 10 different brokers that I have been with and none of the account stop-out happened the way it did with my last account stop-out with them) but none could come out with why the sudden and instant account stop-out happened.
In another case with them, I had pending positions on 2 different accounts with them. The pending positions on one account was triggered and the price went on high enough to cause a margin-call and account stop-out. However, the pending positions on the other account was not triggered...which should have been triggered if the price did went past the pending level on the other account. When I asked for an explanation on why the price (which was not recorded on the MT4 trading platform under any time frames), they explained that away with "bid" & "ask" price which are not recorded on MT4 platform.
However, to this day, they still have not nor could not provide me with an explanation on why the pending positions on the other trading account with them was not triggered.
I have received several theories from other traders on the sudden account stop-out and two of them made sense in that: 1) The leverage was sudden changed (not by me). 2) My server was moved to one of their server which have wider spread.
Whatever the reasons for that sudden and instant account stop-out, I am now a very unhappy & dissatisfied client of theirs and would advice Traders to be careful trading with them because, at one time, I thought they had an understanding & good relationship with me and would never mess with my accounts with them. But looks like this broker has changed (since late 2013) and is now no longer on trusted brokers list.