Just spoke to customer service representative and it looks like very responsive. Online chart is the fastest way to reach someone from back office. Right now, I'm setting up my trading account and it goes very smoothly. An initial paper work was done a couple of days ago. I've sent all docs for confirmation my identity and it was already confirmed. Actually, it was enough to provide screen short of my banking statement. If you need to make phone call, as I said, it doesn't take you a long time. No line and you won't wait hours. I'll tell you more, my friend is experienced trader who work with spot trader for more than 5 years told me about them. He said it is a complete mismatch of what you get and what people say about broker. Things much better than you can read on forums. So I have no doubt to make deposit and start trading with them.
Guys, I'm sorry but I cannot agree with previous comment at all. This broker gives you opportunities and all tools to trade currencies. If you blame spot trader, you don't really know how to make money on forex, or you're probably never seen what means bad prices, wide spreads and etc. That's right if you have big spread on eurusd during important market news, but I have spread below one point in all other cases. There is no reasons to complain. Many other companies will give you twice wider spreads on the same pair.
My terrible experience without having to deal with real broker left only zero balance on account. Furthermore, I would not able to benefit from getting profit because it was too fast. I'm not that type of people who take risks but sometimes it does not depend on you. They switch all positions among customers inside the company. The problem is when market goes against the broker, they start to play against you and use all available tools to close your position by stop loss. That's how scammers work. Otherwise, they take all customers losses and become bankruptcy. That will never happen if you trade with spot trade. Be careful, withdraw your funds and stay away.