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OctaFX Review and Information 2022

OctaFX Information and Review OctaFX
Registration Open Account Now
Rating 94 %   6 %
Reviews Rating
Regulation SVG
Trading software MetaTrader4, MetaTrader5 for Android/iPhone
Headquartered Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines
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Is OctaFX scam or legit? OctaFX is a trusted global broker that offers a user-friendly platform, and a wide selection of tradable instruments. OctaFX acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their clients.

The five OctaFX benefits

This is why we rank OctaFX as the best Forex broker. 

OctaFX detailed information and reviews

This OctaFX Forex broker review is meant to help guide those unsure of how to navigate the murky Forex waters. Should you focus on who has the best Forex app or which broker offers the best copy trade platform? When searching for a Forex broker that is right for you, you need to consider several factors, like: Are they trustworthy and reliable, what are their fees, how is their platform, do they offer mobile trading, how is their customer service, do they have copy trading services. In this case, we will examine OctaFX. Is OctaFX a scam? No, absolutely not. 

OctaFX has been in the market for years, servicing clients worldwide, but mainly those residing in Asia. They're embedded deep within the fabric of society in countries they work with through charitable initiatives. There is not a single Forex broker that can claim to be more reliable or trustworthy than OctaFX.

OctaFX has taken home over 35 awards! Most notably, OctaFX was named the Best Forex Broker in Asia (2020), meaning that they are the best Forex broker in India, Malaysia, Indonesia, Pakistan, and elsewhere! To top it off, the best Forex app belongs to OctaFX as well, claiming that award back in 2018 when European CEO Magazine bestowed upon them that honor. These awards not only signify their respectability, but they denote an opportunity for potential clients to seek refuge with OctaFX and earn more.

OctaFX is an umbrella brand used by two independent broker entities. Octa Markets Cyprus Ltd is an investment firm registered in Cyprus and regulated by the Cyprus Securities and Exchange Commission (CySEC) using the domain OctaFX.eu. This enables users to trade with a broker under European regulatory oversight with enhanced levels of safeguards. The OctaFX.com website is registered under Octa Markets Incorporated established in St. Vincent and the Grenadines which permits its clients to take advantage of higher leverage and bonus promotions.

OctaFX Mobile App

A mobile version is available via the app store, free of charge. In 2019, Europe CEO Magazine awarded OctaFX for the Best Mobile Trading App. The app can used the same way as on desktop. You can modify your leverage, track your contest statistics, make money transfers, activate bonuses, and more. The user interface made the experience fun and easy to maneuver. The app supports nine languages in total. 

Whether you live in India, Indonesia or Pakistan, rest assured that OctaFX has you covered with daily expert trading advice along with educational insight. 

OctaFX regularly holds webinars which are beneficial for those new to Forex trading and are determined to make a career out of it. While learning on your own is admirable, OctaFX works with big names in the industry and connects with their base through different mediums.

Copy trading

Several platforms offer services allowing newbies to copy professional traders. OctaFX’s program works in a similar way. In fact, according to Forex-Awards OctaFX is the ‘Best Copy Trading Platform 2020’. What makes OctaFX’s copy trading platform rise above the rest is the care they put into it.

Of course you can sort through thousands of Master Traders through the category that appeals to you most and read what they have to say about their trading strategies, but OctaFX goes a step further. They have in-house experts that closely monitor Master Trader’s and make sure they’re not engaging in risky trading behavior or misleading copiers.

OctaFX has first-class customer service, something other brokers could boast about. A representative is available to you 24/7 and they speak your language. When you consider how many countries OctaFX services, then it becomes even more impressive. Peace of mind may be the most underrated benefit, yet when you need an issue resolved, regardless of the time, OctaFX is there.

OctaFX offers ultra tight spreads. The quotes at OctaFX are quoted at up to 5 decimal places and start from as low as zero pips for their ECN accounts. There are no commission charges applicable for trades with OctaFX.

Instrument Spreads (in pips):

OctaFX Trading Information 2022


WWW https://www.octafx.com/
Address Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines
Headquarters St. Vincent and the Grenadines
Free phone
24 hour support
Partnership programs
Expert advisors
Free education
Bonuses, Promotions
Sponsorship contests, competitions
1st deposit bonus
Mobile trading
Automated trading
Demo account
Swaps
24/5 trading
Scalping
Hedging
Digits after the dot in quotes 5
Minimum position size 0.01
Spread Type Variable
Pip spread on majors 0.3-0.7
Maximum Leverage 500
STP, $
ECN, $
Standard account, $ 50
Mini account, $ 50
Popular payment methods Credit Cards, Wire Transfer, Skrill, FasaPay, Neteller, Local banks
Account currencies EUR, USD
Available assets Gold, Silver, Crypto, Indices
Languages English, Indonesian, Chinese, Portuguese, Spanish, Bahasa Malaysia, Hindi, Bengali, Urdu, Vietnamese, German
Platforms MetaTrader4, MetaTrader5 for Android/iPhone
Broker type Broker
Regulation SVG
Foundation 2011
Copy Trading Brokers
Bitcoin Forex Brokers

OctaFX Reviews and Comments

Scam broker, submitted a withdrawal but still have not received my money. trading no 41188579. Do not use this broker.
  21 Sep 2022  
Dear syakirin,

We're sorry to read about your experience withdrawing your funds.

After reviewing your case, we've found that you placed the last withdrawal request on September 20, and it was completed on our side within an hour. We wish to remind you that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank accounts. That said, we genuinely hope your funds have reached your end by now, and the issue is resolved. If not, or you have further questions, please get in touch us at support@octafx.com. We'd be happy to help.

By taking this chance, we also want to inform you that our Financial Department ensures to process most payments in a few hours, but we may ask for extra time. As a reliable international Forex brokerage, we always comply with our obligations. However, our Customer Agreement constitutes the payment processing time of up to three business days, and we highly encourage you to keep that in mind. You can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Please feel free to reach out to our team anytime. They're always here for you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   27 September 2022
Hello. Trading account no. 19174733. It's almost 1week and still my withdrawal of total 1800usd is not received yet. I tried to connect with chat support but still same answer that finance team is checking and processing your amount. It's very hard for to see that kind of delay. As I am full time trader and I have only account with octafx. Please let me know when my money is going to come in my bank account. I did withdrawal request last Friday.

  2 Sep 2022  
Dear Ravi Saini,

Thank you for taking the time to bring this issue to our attention.

We're sorry you underwent trouble with one of your payment requests. Unfortunately, we couldn't find the withdrawal you're referring to and look into its status. That said, we'd encourage you to get in touch with our team at support@octafx.com and provide the payment ID or any other information that could help us identify it and track it on the system.

Also, we'd like to mention that usually our Financial Department ensures to complete payments in a few hours and delays are rare. However, in cases of technical issues, the process becomes less straightforward, and we may ask our customers to allow us extra time. Nevertheless, you can rest assured that our team is always here to help, and you can reach out to them via email or one of our social media accounts. They'd be happy to help you anytime.

We appreciate your patience and are looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   20 September 2022
Octafx is of the best trading platform that I have used. Easy to understand and simple interface for a beginner to go through without difficulty.
  31 Aug 2022  
Dear Chidozie John,

Thank you for reaching out and sharing your kind words with our community and us.

We appreciate you letting us know that you enjoy trading at OctaFX. Our team puts in hard work to ensure one of the most competitive Forex trading services, and they will be happy that your review reflects that. Needless to say, we also do our best to help our newcomers learn Forex trading and provide plenty of free educational materials, including text articles, video tutorials, live webinar sessions, demo trading and even trading courses.

If there's anything else you'd like to bring in, be sure to message us via one of our social media channels. We want to hear more from you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 September 2022
Respected authorities, please give my withdrwal which is done on 30 august 2022 for $650, request id is w7664362, trading account number is 19039449. And is there any issue then please let us know about same. Till that time atleast do one call regarding same matters and even we want to discussed so many another matters for the same but I am not getting call since 2 days, even after making frequent call back request.
  31 Aug 2022  
Dear drashti patel,

We're very sorry your payment took longer than you expected.

Upon reviewing your case, we've found that the withdrawal you're referring to was completed today, September 1. We can also see that one of our managers contacted you by phone and explained about the payment processing. We genuinely hope that your funds have reached your end by now, but if not, please allow up to 24 hours for a completed payment to arrive in your bank account. You can also get in touch with our team directly at support@octafx.com, and they'd be happy to address your concerns.

By taking this chance, we wish to inform you that our Financial Department ensures to process most transactions within a few hours and delays are rare. However, in case of technical issues or heavy workloads, we ask our customers to allow us up to three business days for payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/.

Should you have further questions, please message us anytime. We're always here to help.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 September 2022
I have been trading more than 3 years in Octafx so far no problem but last week I withdraw 400 USD to my new bank account. Unfortunately I was entered wrong account number. They completed the withdrawal and processed. When I noticed that I entered wrong account I was contacted immediately Octa customer services. They said that the withdrawal completed and we can't retrieve the amount to your account. I shocked and write many emails to them still my problem in not solved.
  13 Aug 2022  
Dear Sakaya Ilayaraja,

Thank you for taking the time to bring this issue to our attention. We're very sorry you encountered problems withdrawing your funds.

After looking into your case, we've found that the bank account number you requested for your payment to be sent to was indeed typed incorrectly. And after you reported it to our team, our Financial Department took extra time to investigate the matter. In the end, they managed to return your funds to your OctaFX account on August 19, and as we can see, you have already withdrawn them. If you have further questions, please email our team at support@octafx.com; they will be happy to help you.

Also, we regret that you feel like our Customer Support team was less than helpful and didn't provide you with the updates. We will take your feedback on to our team and ensure to improve the quality of our communications in the future. And by taking this chance, we'd like to remind you to double-check your payment information when it comes to deposits and withdrawals. Unfortunately, even minor mistakes may cause payment processing issues and would take significant time to resolve.

Nevertheless, we genuinely hope that what happened won't overshadow your experience with OctaFX and that you'll remain a part of our community.

Please get in touch with us anytime if you have further questions. We're always here to help.

Kind regards,
OctaFX Rep.


OctaFX (Official)   25 August 2022
My withdrawal w7874314. The amount was rejected by my bank and yet is still pending under my acc. It has been days after days. The customer customer say will get back to me but until now no response.
  5 Aug 2022  
Dear Tan,

Thank you for reaching out to us and bringing this issue to our attention.

We're sorry you had trouble withdrawing your funds, and the transaction took longer than expected. Unfortunately, we couldn't identify you on our system and verify your complaint as the payment request you're referring to doesn't exist at OctaFX. With that in mind, we wish to encourage you to get in touch with our team via one of our social media channels and share your account information. They're always here to help and will be happy to provide the latest updates.

By taking this chance, we wish to remind you that our Financial Department ensures to process most payments within a few hours. However, in case of technical issues, the payment processing is not as straightforward as regularly, and we may ask our customers to allow us extra time for investigation on such occasions. Meanwhile, you can always reach out to our team directly and rest assured that they will do their best to assist you.

We're looking forward to hearing from you anytime soon, so please message us whenever you have time.

Kind regards,
OctaFX Rep.
OctaFX (Official)   11 August 2022
As for me I have made a withdrawal on 2nd aug 2022. I have call my bank. They say the amount was rejected and under my apps is still pending. I have contact the customer service. They have different kind of excuses and ask me don't contact bank. I wonder is it a scam shld I report to the police?
  5 Aug 2022  
Dear Tan,

We're sorry you felt you needed to share your feedback twice.

As we already addressed your question above, we encourage you to look at our previous reply.

On that same note, we ask you to avoid posting multiple inquiries related to one question in the future and always share your OctaFX account information. That could help us identify you on our system and address your concern promptly.

Once again, we regret the inconvenience and are looking to hearing from you anytime soon. Please message us via any of our social media channels.

Kind regards,
OctaFX Rep.
OctaFX (Official)   11 August 2022
I've been trading with octafx recently. My experience says if you keep loosing they won't have a problem but by mistake if you made any profit they will start invesgation of your account. I had 9450$ in my account most of which was profit from my reades. When i tried to withdraw they unverified my account due to reason suspesious activity. Closing profitable trade is a suspicious activity for them. They asked me for bank statement and selfie holding id. I provided documents instead of verifying my account they blocked my account saying according to para 3.10 company reserve the right to discontinue service for you. Also said there will be no refund as your withdrawal exceed your deposit. I tried to search their refund policy in agreement but there is no such rule of embazzling clients funds. So just took my funds. Please stay away from this scam .
  4 Aug 2022  
Dear Saima Noreen,

We regret to read about your dissatisfaction with our services and account restrictions.

Unfortunately, we could not identify you on our system and verify your complaint as you did not share your OctaFX account details. That said, we want to encourage you to send us a message via one of our social media channels and provide this information. Our team is always here for you, and they would be happy to look into the matter and answer your questions.

Meanwhile, we wish to note that if our Monitoring team detects any unusual trading activity that could potentially be in breach of our policies, they're entitled to initiate an investigation and put your account on hold. And if the evidence about exploiting the trading platform comes out, the funds acquired during this activity may become non-refundable. However, as it is unclear what exactly happened in your case, we highly encourage you to get in touch with us whenever possible.

We are looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   5 August 2022
Worst broker ever. Delayed withdrawal, robot customer service. Keeps saying technical issue with my provider but can process deposit instantly. Very convenient for them, right. Could not get a proper answer. Did not receive my funds. Already beyond 3 business days!
  3 Aug 2022  
Dear Lee Ramirez,

We're very sorry your payment took longer than you expected.

After reviewing your case, we've found that the transaction you're referring to was completed from our side on August 3. Unfortunately, we were undergoing technical difficulties with the payment gateway at the time of processing, which caused the hold-up. As you haven't contacted us since it was processed, we can assume that your funds have reached your account by now, and the issue is resolved. If you have further questions, you can get in touch with us via one of our social media channels, and we'd be happy to look into this for you.

Please note that our Financial Department ensures to complete most payments within a few hours. However, in rare cases, certain delays are possible, and we ask our customers to allow us up to three business days for payment processing on such occasions. That is in line with our Customer Agreement, and you can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Lastly, we regret that your communication with our team was somewhat insufficient. You can rest assured that we'll look into your feedback closer and ensure to improve the aspect you brought to our attention in the future.

Should you have other questions, please message us anytime. We're always here for you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   5 August 2022
I have the same issue. I made a withdrawal and call my bank. My bank say the amount was rejected. Yet till now they can't give me a answer has been e days till now.
Tan   5 Aug 2022
Yesterday I contacted OctaFX chat support to complain my husband's Octa account was hacked, there were withdrawal attempts. When his account was hacked, he used my octa account to contact support. As a result, octafx has frozen my account. When I emailed their kyc team, they didn't even check activities on my account, didn't restore it, and basically wasted my time. OctaFX chat support don�t understand English! Lousy service.
  12 Jul 2022  
Dear Syazwani,

Thank you for reaching out and bringing this matter to our attention. We are saddened to hear about your dissatisfaction with our services. Indeed, the case you described sounds quite confusing and this is not the service we are aimed to provide to our clients.

However, we have thoroughly checked all the details and would like to clarify the matter in order to avoid any possible misunderstanding here. As we can see, the account of your husband was not hacked, instead, he contacted us with a request to disable his payments until he changed his email. Our KYC team attended to his inquiry promptly—within 1 day, his email was changed to a new one and the account was successfully unlocked. It is worthy to mention that there were no malicious withdrawal attempts from this account—the only one withdrawal attempt at that time was cancelled by the user himself.

Then, on the very same day, your husband contacted us from your personal account, therefore we ought to put your account on hold due to the related cases and the possibility that it also could be in danger. Please understand that we needed to make sure that the funds of our clients were safe, as their security is of the utmost priority for us. After a thorough check, we had verified your identity and enabled your account, so you both are welcome to resume trading again.

In order to avoid cases like this in the future, we strongly recommend contacting our team regarding all account matters from the email associated with the account owner, not using an account of anyone else as it may lead to following security checks.

Our team sincerely hopes that this issue will not jeopardise your further experience with OctaFX. Whenever you need our assistance or clarification, please feel free to write to us at support@octafx.com or DM on social media channels. We are always happy to hear from our clients and support them.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 August 2022
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