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OctaFX Review and Information 2021

OctaFX Information and Review OctaFX
Registration Open Account Now
Rating 86 %   14 %
Reviews Rating
Regulation SVG
Trading software MetaTrader4, MetaTrader5 for Android/iPhone
Headquartered Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines
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Is OctaFX scam or legit? OctaFX is a trusted global broker that offers a user-friendly platform, and a wide selection of tradable instruments. OctaFX acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their clients.

The five OctaFX benefits

This is why we rank OctaFX as the best Forex broker. 

OctaFX detailed information and reviews

This OctaFX Forex broker review is meant to help guide those unsure of how to navigate the murky Forex waters. Should you focus on who has the best Forex app or which broker offers the best copy trade platform? When searching for a Forex broker that is right for you, you need to consider several factors, like: Are they trustworthy and reliable, what are their fees, how is their platform, do they offer mobile trading, how is their customer service, do they have copy trading services. In this case, we will examine OctaFX. Is OctaFX a scam? No, absolutely not. 

OctaFX has been in the market for years, servicing clients worldwide, but mainly those residing in Asia. They're embedded deep within the fabric of society in countries they work with through charitable initiatives. There is not a single Forex broker that can claim to be more reliable or trustworthy than OctaFX.

OctaFX has taken home over 35 awards! Most notably, OctaFX was named the Best Forex Broker in Asia (2020), meaning that they are the best Forex broker in India, Malaysia, Indonesia, Pakistan, and elsewhere! To top it off, the best Forex app belongs to OctaFX as well, claiming that award back in 2018 when European CEO Magazine bestowed upon them that honor. These awards not only signify their respectability, but they denote an opportunity for potential clients to seek refuge with OctaFX and earn more.

OctaFX is an umbrella brand used by two independent broker entities. Octa Markets Cyprus Ltd is an investment firm registered in Cyprus and regulated by the Cyprus Securities and Exchange Commission (CySEC) using the domain OctaFX.eu. This enables users to trade with a broker under European regulatory oversight with enhanced levels of safeguards. The OctaFX.com website is registered under Octa Markets Incorporated established in St. Vincent and the Grenadines which permits its clients to take advantage of higher leverage and bonus promotions.

OctaFX Mobile App

A mobile version is available via the app store, free of charge. In 2019, Europe CEO Magazine awarded OctaFX for the Best Mobile Trading App. The app can used the same way as on desktop. You can modify your leverage, track your contest statistics, make money transfers, activate bonuses, and more. The user interface made the experience fun and easy to maneuver. The app supports nine languages in total. 

Whether you live in India, Indonesia or Pakistan, rest assured that OctaFX has you covered with daily expert trading advice along with educational insight. 

OctaFX regularly holds webinars which are beneficial for those new to Forex trading and are determined to make a career out of it. While learning on your own is admirable, OctaFX works with big names in the industry and connects with their base through different mediums.

Copy trading

Several platforms offer services allowing newbies to copy professional traders. OctaFX’s program works in a similar way. In fact, according to Forex-Awards OctaFX is the ‘Best Copy Trading Platform 2020’. What makes OctaFX’s copy trading platform rise above the rest is the care they put into it.

Of course you can sort through thousands of Master Traders through the category that appeals to you most and read what they have to say about their trading strategies, but OctaFX goes a step further. They have in-house experts that closely monitor Master Trader’s and make sure they’re not engaging in risky trading behavior or misleading copiers.

OctaFX has first-class customer service, something other brokers could boast about. A representative is available to you 24/7 and they speak your language. When you consider how many countries OctaFX services, then it becomes even more impressive. Peace of mind may be the most underrated benefit, yet when you need an issue resolved, regardless of the time, OctaFX is there.

OctaFX offers ultra tight spreads. The quotes at OctaFX are quoted at up to 5 decimal places and start from as low as zero pips for their ECN accounts. There are no commission charges applicable for trades with OctaFX.

Instrument Spreads (in pips):

OctaFX Trading Information 2021


WWW https://www.octafx.com/
Address Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines
Headquarters St. Vincent and the Grenadines
Free phone
24 hour support
Partnership programs
Expert advisors
Free education
Bonuses, Promotions
Sponsorship contests, competitions
1st deposit bonus
Mobile trading
Automated trading
Demo account
Swaps
24 hour trading
Scalping
Hedging
Digits after the dot in quotes 5
Minimum position size 0.01
Pip spread on majors 0.3-0.7
Spread Type Variable
Maximum Leverage 500
ECN, $ 50
STP, $
Standard account, $ 50
Mini account, $
Popular payment methods Credit Cards, Wire Transfer, Skrill, FasaPay, Neteller, Local banks
Account currencies EUR, USD
Available assets Gold, Silver, Crypto, Indices
Languages English, Indonesian, Chinese, Portuguese, Spanish, Bahasa Malaysia, Hindi, Bengali, Urdu, Vietnamese, German
Platforms MetaTrader4, MetaTrader5 for Android/iPhone
Broker type Broker
Regulation SVG
Foundation 2011
Copy Trading Brokers
Bitcoin Forex Brokers

OctaFX Reviews and Comments

I have tried to withdraw my money from Octafx copy trading, but until now still show me the process is pending, kindly help me solve it, my request id is W4046183.
  15 Oct 2021  
Dear Akansha,

We're sorry your withdrawal request took longer than you expected.

After looking into your review with our team, we've found that our Financial Department completed your payment on October 16. As you haven't contacted us since then, we can assume that the issue has been resolved and your funds have reached your account. If you have any questions, please get in touch with our team at support@octafx.com or social media, and they will be happy to help you.

We wish to note that our Financial Department ensures that most payment requests don't exceed 24 hours. However, in rare cases, certain hold-ups are possible due to different circumstances. That's why we ask our customers to allow us up to three business days for payment processing. Our Customer Agreement underlines it, and you can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Also, we highly encourage you to reach out to our Customer Support team directly if your payment is taking longer. They're always here to help, and we'll be more than happy to look into this for you and update you with the latest.

Please don't hesitate to get in touch with us whenever you need it. We'd love to hear from you and help.

Kind regards,
OctaFX Rep.
OctaFX (Official)   27 October 2021
I have a copy trading account, I need emergency funds to protect my investment, so I deposited 15000 through UPI, and the money got debited in my account, and then it showed Transaction cancelled, and then again I deposited 17000 from UPI and again my money got debited but my money didn't get credited to octafx, it showed transaction cancelled. where is my money?
  15 Oct 2021  
Dear Akhil,

We're very sorry to read about your experience depositing funds.

Unfortunately, we couldn't review your case with our team as you didn't provide your OctaFX account details. That said, we'd really appreciate it if you could contact us directly at support@octafx.com and share this information with our team. They're always here to help and will be happy to look into what happened and investigate the matter.

Please note that our Financial Department works hard to ensure that most payment requests are processed on time. However, in rare cases, specific transactions may take longer due to a wide range of reasons beyond our control. On such occasions, we highly encourage our customers to contact us directly to investigate the problem immediately. Our team is always here to for you, and they will be happy to help you anytime you need it.

We're looking forward to hearing from you soon so please don't hesitate to get in touch whenever possible.

Kind regards,
OctaFX Rep.
OctaFX (Official)   26 October 2021
Good day, I have been sending mails concerning the same issue over and over again and it seems from your end you are not following up with what i am saying. I opened a trading account 40696148 yesterday and tried making a deposit of (N50,000), i was sent an email and told that because i have another account the new account will be blocked. I however requested that the money be transferred to the old account and i was sent another mail that i have to make a deposit request without necessarily making a deposit, since my initial deposit on the new account wasn't accepted. I also requested that if its too complicated for you guys, the money should be transferred back to my account so that i can initiate a fresh transaction. None of these has happened and you keep sending me the same email of declining my deposit even when you told me to initiate a deposit without making a deposit since my money is at your ends. For the benefit of doubt i made a transfer to your account yesterday with account number (0025647012) with the name Shamaki Rimamsitseti Moses of N50,000 (Fifty thousand naira only). Verify this transaction from your ends and transfer it back to my account please. I am not expecting to get another mail telling me to make a deposit, as it is now i want the money transferred back to my account so i can initiate a fresh transaction. Thank you.
  14 Oct 2021  
Dear Rimamsitseti Shamaki,

We're very sorry you had trouble depositing your funds.

After reviewing your case with our team, we've found that our Financial Department refunded your deposit on October 25. That said, your funds should reach you within a couple of days. If you don't receive them this week, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we wish to state our regret and apologise that your deposit took longer than you expected. Please note that our Financial Department ensures that most payment requests are processed within a couple of hours. However, in extraordinary cases, such as yours, certain hold-ups are possible, and the payment investigation may take longer. You can rest assured that our team is always here to help, and they will be happy to hear from you and update you with the latest.

In light of this, we promise you to analyse what happened and improve our payment processing workflow to prevent any payment delays in the future.

We also encourage you to get in touch with us directly if you have any questions.

Our team will be happy to help whenever you may need it.

Kind regards,
OctaFX Rep.
OctaFX (Official)   26 October 2021
I have tried to withdraw my money from Octafx copy trading, but until now still show me the process is pending, kindly help me solve it, my request if is W4001405.
  8 Oct 2021  
Dear Chong,

We're sorry your withdrawal took longer than you expected.

After checking your case with our team, we've found that our Financial Department completed the payment on the same day you requested it. It's important to remember that you should allow up to twenty-four hours for a completed transaction to reach your bank account. That said, we hope that you have received your funds by now and the issue has been resolved. If you have any other questions, please reach out at support@octafx.com or social media, and our team will be happy to help.

Please note that in most cases, bank transactions take up to a couple of hours. However, while our Financial Department aims to provide our customers with these types of processing times, certain hold-ups are possible due to a wide range of reasons. If you've made a bank transfer and it's taking longer, it's no reason to panic and report it here right away. On such occasions, we ask our customers to allow up to three business days for bank payments, and to find out what's happening, always contact us directly.

We genuinely hope this information was helpful for you and it clarifies your question.

If there's anything else we can do for you, don't hesitate to get in touch.

Kind regards,
OctaFX Rep.
OctaFX (Official)   14 October 2021
I have try to withdraw 150usd but until now the status still in pending, is that any problem? My request id is W4001405. Kindly help me to solve it please.
  8 Oct 2021  
I make a deposit on 29 sep but my money is not come to my octafx account and they tells that they will refund the money to my bank account in 48 hours but it's not refunded and now they telling that the money will refund to my bank account in 5 to 14 and I also submitted all proofs make the refund soon.
  3 Oct 2021  
Dear Mohammed Anwar,

We're very sorry your refund took longer than you expected.

Unfortunately, we couldn't look into your case since you didn't share your OctaFX account information. That said, we'd really appreciate it if you could reach out to us directly at support@octafx.com or social media and share the details mentioned above. We'll be happy to review your complaint with our team, carefully investigate what could go wrong and help you as much as possible.

In the meantime, we'd like to remind you that our Financial Department processes most payment requests within a few hours. However, certain transactions, such as refunds, may take longer, and we ask our customers to allow us extra time on such occasions. You can rest assured that our team is always here for you, and they will be more than happy to help and update you with the latest whenever you need it.

We're looking forward to hearing from you anytime soon, so please don't hesitate to get in touch.

Kind regards,
OctaFX Rep.
OctaFX (Official)   5 October 2021
37235382 is my account number. I live in Pakistan. I want to deposit money for the first time and start trading, but local bank deposit option is not showing. I don't know what to do.
  1 Oct 2021  
Dear Maryam,

We're sorry you had trouble depositing your funds.

After looking into your review with our team, we've found that your account was not verified at the time you left this review. Please remember that you need to confirm your identity and verify your account first to be able to use your OctaFX account in full. We can see that you verified your account the following day, and we hope the issue was resolved simultaneously. If you have any questions, you're more than welcome to contact us at support@octafx.com, and we'll do our best to help.

We wish to outline the importance of verification for all our customers. It's a great security measure that adds another level of protection and gives our traders full access to specific features such as local payment methods and withdrawals. The procedure is straightforward and quick: you need to submit your identity document with the clearly visible required information and wait until our KYC team reviews it. More information and helpful tips are available on our website here: https://www.octafx.com/education/faq/category/account-verification/question/1/.

That said, we highly encourage everyone who's just getting started at OctaFX to take some time and verify their account before anything else. Our team is always happy to help, so you can reach out to us directly whenever needed and expect us to care for you with the utmost attention.

Our team is always here for you, and they will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.
OctaFX (Official)   5 October 2021
I have created a withdrawal on octafx on 25th September 2021. But today on 1st oct 2021. I have not received any payment in my bank. Every time I chat with their executive they say we will investigate and email you and keep patience every time. They are not understanding what does withdrawal means for a trader. I have just tried the broker from small funds and I got the issue. This is the lesson. I will change the broker and publicly place my issue to everyone and ask them to stop using octafx.
  1 Oct 2021  
Dear Upendra vaishnav,

We're very sorry your withdrawal took longer than expected.

After reviewing your case with our team, we've found that you placed your request via Cashlesso on September 26. This payment system was experiencing technical issues at the time of processing, and regrettably, it delayed the payment. Our Financial Department initiated an investigation right after, and it took a few days to resolve the matter. Consequently, your payment was processed on October 1, and we hope that your funds have reached you by now. If you have any questions, please email us at support@octafx.com, and our team will do their best to assist you.

Once again, we wish to state our regret and apologize for the hold-up. We understand how frustrating it could be when your funds are not received on time, and what happened doesn't reflect the services we aim to provide. We genuinely promise you that we will look into the situation closely with our team and do our best to improve our payment processing workflow for future transactions.

Meanwhile, we'd like to note that our Financial Department processes most payments within a few hours. However, in extraordinary situations, certain hold-ups are possible due to reasons beyond our control. On such occasions, we may ask our customers to allow us extra time for investigation and processing. You can rest assured that our team is always here to help and update you with the latest whenever needed.

We sincerely hope that this incident will not overshadow your experience with OctaFX overall, and you could give us a second chance. Your support is vital for us, and we appreciate having you on board as part of our trading community.

If there's anything else we can do for you, please don't hesitate to get in touch with us anytime.

Kind regards,
OctaFX Rep.
OctaFX (Official)   4 October 2021
I made a withdrawal request on 16 september, but i have still not received funds in my bank account, the request got completed the next day,but its 11 days i have not received them in my bank account. I sent them the statements ,other images etc everything but they say inly one thing that they will do it soon. W3823471 is the reference number. I needed that money urgently but it has alredy been 11 days and i dont know how many more. People say right, only deposit are instant, not withdrawals.
  26 Sep 2021  
Dear Ompal,

We're very sorry you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that you placed a withdrawal request via Cashlesso. Unfortunately, this payment provider was experiencing technical issues on their side at the time, and your payment was delayed. Our Financial Department initiated an investigation and subsequently reversed the payment back to your wallet. That said, your funds are now in your OctaFX account, and you're able to withdraw them anytime. If you have any questions, you can email us at support@octafx.com, and we'll do our best to help.

Once again, we want to state our regret and apologise for putting you in that situation. What happened doesn't reflect the services we aim to deliver, and it was unacceptable. We understand that waiting could be very frustrating, and it's disruptive when the funds are not received when you expected them.

Please note that Financial Department works hard to ensure that payment requests don't exceed 24 hours. Unfortunately, in extraordinary situations, certain hold-ups are possible, and on such occasions, we may ask you to allow us extra time for investigation. You can rest assured that our team is always here to help, and they will be happy to assist and update you with the latest whenever you need it.

Certainly, we'll be looking into what happened with our team, and we promise you to improve our payment processing workflow and regain your trust.

Remember that our team is always here for you, so please reach out anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 October 2021
Hey, did you get this sorted out? Did they pay you? As I'm lookin for new broker, thanks.
Leanne   29 Sep 2021
Dear Leanne,

Thank you for expressing your concerns about this case.

We wish to clarify that it's been resolved, and you're welcome to take a look at our reply above.

Also, we'd really appreciate it if you could get in touch with us at support@octafx.com or social media for more information about OctaFX. We'll be more than happy to introduce you to our brokerage and help you get started.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.


OctaFX (Official)   1 Oct 2021
I have deposited 50000 rs almost 6 days over but not received in wallet and bank account. Say given time 14 days.
  25 Sep 2021  
Dear Amit,

We regret you had trouble depositing your funds.

Unfortunately, we couldn't verify your complaint and look into it since you didn't provide your OctaFX account information. Could you please email us at support@octafx.com and share the details? Our team will be happy to investigate what could go wrong and help you resolve the issue.

Please note that our Financial Department ensures that most payments don't exceed 24 hours. However, in extraordinary cases, certain hold-ups are possible due to reasons beyond our control, and we ask our customers to allow us extra time for investigation on such occasions. Also, we highly encourage you to contact our team directly if your payment is taking longer than expected.

You can rest assured that they're always here to help and will be more than happy to assist you and update you with the latest.

We're looking forward to hearing from you anytime soon, so please message us whenever possible.

Kind regards,
OctaFX Rep.
OctaFX (Official)   28 September 2021
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