OctaFX Reviews and Comments

Dear B.S.Ram,

Thank you for taking the time to let us know about the payment hold-up.

We're very sorry that you underwent issues depositing your funds. As we can see, our Financial Department is already on the case, and we'll update you shortly following their investigation results. Meanwhile, you can get in touch with our team at support@octafx.com, and our team will be happy to answer your further questions.

By taking this opportunity, we wish to mention that regularly most transactions at OctaFX are completed on time, and delays are rare. In an emergency, our team ensures to dive deep into the matter, find what went wrong quickly, and help our customers as much as possible. Unfortunately, there's always a chance for specific technical issues for any financial operation, but you can rest assured that we're committed to providing a solution promptly.

Once again, we sincerely apologize for the delay and hope this incident won't overshadow your experience with our brokerage.

Please message us whenever you can for further updates. We'll be happy to hear from you and answer your questions.

Kind regards,
OctaFX Rep.


OctaFX (Official)   27 March 2023

Dear Sharanya,

We're very sorry your payment is taking longer than expected.

Upon following your case, we've found that our team processed the transaction on the same day as requested, and there weren't any issues from our side at the time. After your previous reports about not receiving the payment, we can see that our Financial Department got in touch with the payment provider and requested more information from their end. Unfortunately, we're yet to be updated, and you can rest assured that once we obtain the data, we'll contact you immediately. In addition, we initiated another request for updates and will hopefully receive them shortly.

Once again, we apologize for this hold-up. We understand how frustrating it is to wait longer, and what happened doesn't sound like the services we aim to provide, and we'll ensure to take your case on board with our team to avoid such issues in the future. OctaFX always complies with payment obligations, and we're committed to resolving this unexpected inconvenience.

Please bear with us and allow a little bit of extra time. You can also reach out to us at support@octafx.com for more information, and our team will be happy to assist you anytime and keep you up-to-date.

Kind regards.
OctaFX Rep.
OctaFX (Official)   18 January 2023

Dear Hamid Ali,

We deeply regret you felt like sharing your feedback twice.

Please note that our company constitutes a specific set of trading conditions for our customers' benefit. In cases when our customers violate these terms, as a company, we reserve the right to no longer provide our services to the person deemed in breach of these conditions.

Upon further investigation, we've found a specific abuse of our negative balance protection feature in your account. Notably, some of your orders were opened at once, hedging from two trading accounts. The negative balance protection adjusted your balance in one account while you gained profit in another. Doing that eliminates the risks and abuses the feature provided to our clients as a benefit, and since we cover these adjustments ourselves, we consider such actions an abuse.

That being said, we want to refer to our Customer Agreement, clause 8.2, for the reasons behind your account access restriction and cancellations of the orders affected by the violations:

Any kind of abusing and/or taking unfair (direct or indirect) advantage of the Company'strading conditions may be a subject of investigation. Should facts of such abuses arise, the profit and/or loss gained with this advantage may be cancelled by the Company's decision. The Client fully acknowledges this.

In conclusion, we want to emphasize that following everything that was mentioned, the cancellation of the profit made through the platform abuse and the rejection of providing our services further to you is clearly explained and justified from our end, and we can't proceed with a refund.

Please email us at support@octafx.com with any further questions.

Kind regards,
OctaFX Rep.
OctaFX (Official)   9 January 2023

Dear syakirin,

We're sorry it took longer to receive your funds than you expected.

Upon looking into your case, we've found that your last withdrawal request was completed on December 6, the same day as requested. If it's not the payment you're referring to in your review or your funds haven't arrived yet, please get in touch with us at support@octafx.com. We also encourage you to provide a recent bank statement and the withdrawal ID. This data could help our team investigate what could possibly go wrong.

By taking this chance, we'd like to note that our Financial Department ensures that most payments are processed timely, and delays are rare. However, if your transaction is taking longer, we ask you to reach out to us directly so we can look into what happened immediately and provide further information.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   19 December 2022

Dear Prabhat Tyagi,

Thank you for raising our attention to the issue. We're very sorry you experienced difficulties withdrawing your funds.

After looking into your case, we've found that you cancelled two of the mentioned payment requests and created another one today. Please be informed that we ask our customers to allow us up to 3 business days for payment processing. Yet, keeping in mind the recent issue with transactions via local banks in India, we may ask you to permit us extra time. Also, please avoid creating new requests if you already have one in the pending status and try to use other payment methods such as Skrill, Neteller and crypto wallets until the issue is resolved.

Once again, we apologize for the increased processing time. Please note that our team is working diligently to resolve it timely and staying abreast of all new developments with the payment provider. Hopefully, things will be back to normal soon; meanwhile, we encourage you to email us directly at support@octafx.com with any questions regarding the current situation. Our team would be happy to help you out.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   8 December 2022

Dear Padma Meenakshi,

Thank you for bringing this issue to our attention. We're very sorry your payments are taking longer than you expected.

Unfortunately, we're undergoing technical issues with transactions through local Indian banks, and the processing time has increased accordingly. Our team is trying to resolve it shortly, and hopefully things will be back to normal soon. Meanwhile, we encourage you to allow us extra time for payment processing, avoid creating new requests via local banks and use other payment methods such as Skrill, Neteller and crypto wallets.

We sincerely apologize for the inconvenience and want to assure you that this is only temporary. Indeed, waiting can be highly frustrating, and our team perfectly understands that. We will be happy to answer all your questions and update you with the latest if you get in touch with us at support@octafx.com.

We're looking forward to hearing from you soon and genuinely hope that this won't overshadow your overall experience with OctaFX.

Kind regards,
OctaFX Rep.
OctaFX (Official)   8 December 2022

Dear Umesh Bajaj,

Thank you for reaching out and letting us know about the issue.

We're very sorry that it took longer to receive your payment. Unfortunately, we're undergoing technical issues with UPI at the moment, which specifically impacts the processing time. Yet, we can see that your transaction was completed on November 20 after you reported it via live chat. Our Financial Department initiated an investigation right after, and your funds were credited following it. If you have further questions, please contact us at support@octafx.com, and we'd be happy to assist you.

Once again, we apologize for the waiting time. We understand that it must be frustrating, and you can rest assured that our team is trying to look into the issue and fix it shortly. Until the problem is resolved, please try to use other payment options, which are available in your Personal Area in the deposit section.

You can also get in touch with us anytime, and we'll be happy to address your concerns.

Kind regards,
OctaFX Rep.
OctaFX (Official)   25 November 2022

Dear Madhan Kumar B,

Thank you for taking the time to present the issue to our attention.

We're very sorry that your payment took longer than expected. Unfortunately, we've been undergoing some technical difficulties with Netbanking, which affected the processing time. We can see that your transaction was completed on November 21, and we also appreciate you confirming that. If you have further questions, please get in touch with us at support@octafx.com, and we'll be happy to help you out.

By taking this chance, we wish to note that our Financial Department is putting in hard work to ensure most payments are processed timely. However, in rare cases, it may take slightly longer, and we ask our customers to allow us extra time for investigation and troubleshooting. Meanwhile, our team is always here to assist and provide you with the latest.

Once again, we regret the delay and will do our best to take your case into consideration and improve our workflow. We genuinely hope this incident won't overshadow your previous experience with OctaFX and you'll give us a second chance.

Please don't hesitate to message us whenever anything comes up. We're always here for you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   23 November 2022

Dear Tan,

We're sorry that your payment took longer than you expected.

After looking into your case, we've found that you placed your withdrawal request on November 15, and it was completed today, November 16. Please be informed that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank account. We hope your funds have arrived by now and the issue is resolved. If not, please wait within the mentioned timeframe and contact us at support@octafx.com for further inquiries.

By taking this opportunity, we also want to briefly explain that our Financial Department processes bank transactions manually and usually ensures to complete them in a few hours. However, certain delays are possible for such financial operations, and we may ask for up to 3 business days for payment processing. Meanwhile, you can always get in touch with our team via email or our website; they will be happy to provide you with the latest.

Furthermore, as a reliable international Forex broker, we strictly follow our AML policies to prevent possible money laundering attempts, which is why sometimes, our team may ask you for reasons if you decide to withdraw your funds right after depositing them.

We hope this clarifies what happened and the incident won't exceed your previous experience with our brokerage.

Please message us whenever you have any questions. We'd be happy to talk to you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   16 November 2022

Dear Chox,

Thank you for taking the time to bring this issue to our attention.

We're very sorry that your withdrawal request took longer than you expected. As we can see, you placed it on Friday, October 28, and it was completed on November 2. That said, we genuinely hope your funds have arrived, and the issue is resolved. If you have further questions, please email us at support@octafx.com, and we'll be happy to assist you.

Once again, we regret that your payment was delayed. Please note that our Financial Department is doing its best to complete most payments within a few hours, yet certain delays are possible in rare cases. On such occasions, we ask our customers to allow us up to 3 business days for investigation and payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/

We hope this incident won't overshadow your experience with our brokerage and you'll continue to enjoy our services.

Please email us anytime if there's anything else we can do for you.

Kind regards,
OctaFX Rep.


OctaFX (Official)   16 November 2022

Dear syakirin,

We're sorry to read about your experience withdrawing your funds.

After reviewing your case, we've found that you placed the last withdrawal request on September 20, and it was completed on our side within an hour. We wish to remind you that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank accounts. That said, we genuinely hope your funds have reached your end by now, and the issue is resolved. If not, or you have further questions, please get in touch us at support@octafx.com. We'd be happy to help.

By taking this chance, we also want to inform you that our Financial Department ensures to process most payments in a few hours, but we may ask for extra time. As a reliable international Forex brokerage, we always comply with our obligations. However, our Customer Agreement constitutes the payment processing time of up to three business days, and we highly encourage you to keep that in mind. You can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Please feel free to reach out to our team anytime. They're always here for you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   27 September 2022

Dear Ravi Saini,

Thank you for taking the time to bring this issue to our attention.

We're sorry you underwent trouble with one of your payment requests. Unfortunately, we couldn't find the withdrawal you're referring to and look into its status. That said, we'd encourage you to get in touch with our team at support@octafx.com and provide the payment ID or any other information that could help us identify it and track it on the system.

Also, we'd like to mention that usually our Financial Department ensures to complete payments in a few hours and delays are rare. However, in cases of technical issues, the process becomes less straightforward, and we may ask our customers to allow us extra time. Nevertheless, you can rest assured that our team is always here to help, and you can reach out to them via email or one of our social media accounts. They'd be happy to help you anytime.

We appreciate your patience and are looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   20 September 2022

Dear Chidozie John,

Thank you for reaching out and sharing your kind words with our community and us.

We appreciate you letting us know that you enjoy trading at OctaFX. Our team puts in hard work to ensure one of the most competitive Forex trading services, and they will be happy that your review reflects that. Needless to say, we also do our best to help our newcomers learn Forex trading and provide plenty of free educational materials, including text articles, video tutorials, live webinar sessions, demo trading and even trading courses.

If there's anything else you'd like to bring in, be sure to message us via one of our social media channels. We want to hear more from you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 September 2022

Dear drashti patel,

We're very sorry your payment took longer than you expected.

Upon reviewing your case, we've found that the withdrawal you're referring to was completed today, September 1. We can also see that one of our managers contacted you by phone and explained about the payment processing. We genuinely hope that your funds have reached your end by now, but if not, please allow up to 24 hours for a completed payment to arrive in your bank account. You can also get in touch with our team directly at support@octafx.com, and they'd be happy to address your concerns.

By taking this chance, we wish to inform you that our Financial Department ensures to process most transactions within a few hours and delays are rare. However, in case of technical issues or heavy workloads, we ask our customers to allow us up to three business days for payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/.

Should you have further questions, please message us anytime. We're always here to help.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 September 2022

Dear Sakaya Ilayaraja,

Thank you for taking the time to bring this issue to our attention. We're very sorry you encountered problems withdrawing your funds.

After looking into your case, we've found that the bank account number you requested for your payment to be sent to was indeed typed incorrectly. And after you reported it to our team, our Financial Department took extra time to investigate the matter. In the end, they managed to return your funds to your OctaFX account on August 19, and as we can see, you have already withdrawn them. If you have further questions, please email our team at support@octafx.com; they will be happy to help you.

Also, we regret that you feel like our Customer Support team was less than helpful and didn't provide you with the updates. We will take your feedback on to our team and ensure to improve the quality of our communications in the future. And by taking this chance, we'd like to remind you to double-check your payment information when it comes to deposits and withdrawals. Unfortunately, even minor mistakes may cause payment processing issues and would take significant time to resolve.

Nevertheless, we genuinely hope that what happened won't overshadow your experience with OctaFX and that you'll remain a part of our community.

Please get in touch with us anytime if you have further questions. We're always here to help.

Kind regards,
OctaFX Rep.


OctaFX (Official)   25 August 2022

Dear Tan,

Thank you for reaching out to us and bringing this issue to our attention.

We're sorry you had trouble withdrawing your funds, and the transaction took longer than expected. Unfortunately, we couldn't identify you on our system and verify your complaint as the payment request you're referring to doesn't exist at OctaFX. With that in mind, we wish to encourage you to get in touch with our team via one of our social media channels and share your account information. They're always here to help and will be happy to provide the latest updates.

By taking this chance, we wish to remind you that our Financial Department ensures to process most payments within a few hours. However, in case of technical issues, the payment processing is not as straightforward as regularly, and we may ask our customers to allow us extra time for investigation on such occasions. Meanwhile, you can always reach out to our team directly and rest assured that they will do their best to assist you.

We're looking forward to hearing from you anytime soon, so please message us whenever you have time.

Kind regards,
OctaFX Rep.
OctaFX (Official)   11 August 2022

Dear Tan,

We're sorry you felt you needed to share your feedback twice.

As we already addressed your question above, we encourage you to look at our previous reply.

On that same note, we ask you to avoid posting multiple inquiries related to one question in the future and always share your OctaFX account information. That could help us identify you on our system and address your concern promptly.

Once again, we regret the inconvenience and are looking to hearing from you anytime soon. Please message us via any of our social media channels.

Kind regards,
OctaFX Rep.
OctaFX (Official)   11 August 2022

Dear Saima Noreen,

We regret to read about your dissatisfaction with our services and account restrictions.

Unfortunately, we could not identify you on our system and verify your complaint as you did not share your OctaFX account details. That said, we want to encourage you to send us a message via one of our social media channels and provide this information. Our team is always here for you, and they would be happy to look into the matter and answer your questions.

Meanwhile, we wish to note that if our Monitoring team detects any unusual trading activity that could potentially be in breach of our policies, they're entitled to initiate an investigation and put your account on hold. And if the evidence about exploiting the trading platform comes out, the funds acquired during this activity may become non-refundable. However, as it is unclear what exactly happened in your case, we highly encourage you to get in touch with us whenever possible.

We are looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   5 August 2022

Dear Lee Ramirez,

We're very sorry your payment took longer than you expected.

After reviewing your case, we've found that the transaction you're referring to was completed from our side on August 3. Unfortunately, we were undergoing technical difficulties with the payment gateway at the time of processing, which caused the hold-up. As you haven't contacted us since it was processed, we can assume that your funds have reached your account by now, and the issue is resolved. If you have further questions, you can get in touch with us via one of our social media channels, and we'd be happy to look into this for you.

Please note that our Financial Department ensures to complete most payments within a few hours. However, in rare cases, certain delays are possible, and we ask our customers to allow us up to three business days for payment processing on such occasions. That is in line with our Customer Agreement, and you can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Lastly, we regret that your communication with our team was somewhat insufficient. You can rest assured that we'll look into your feedback closer and ensure to improve the aspect you brought to our attention in the future.

Should you have other questions, please message us anytime. We're always here for you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   5 August 2022

Dear Syazwani,

Thank you for reaching out and bringing this matter to our attention. We are saddened to hear about your dissatisfaction with our services. Indeed, the case you described sounds quite confusing and this is not the service we are aimed to provide to our clients.

However, we have thoroughly checked all the details and would like to clarify the matter in order to avoid any possible misunderstanding here. As we can see, the account of your husband was not hacked, instead, he contacted us with a request to disable his payments until he changed his email. Our KYC team attended to his inquiry promptly—within 1 day, his email was changed to a new one and the account was successfully unlocked. It is worthy to mention that there were no malicious withdrawal attempts from this account—the only one withdrawal attempt at that time was cancelled by the user himself.

Then, on the very same day, your husband contacted us from your personal account, therefore we ought to put your account on hold due to the related cases and the possibility that it also could be in danger. Please understand that we needed to make sure that the funds of our clients were safe, as their security is of the utmost priority for us. After a thorough check, we had verified your identity and enabled your account, so you both are welcome to resume trading again.

In order to avoid cases like this in the future, we strongly recommend contacting our team regarding all account matters from the email associated with the account owner, not using an account of anyone else as it may lead to following security checks.

Our team sincerely hopes that this issue will not jeopardise your further experience with OctaFX. Whenever you need our assistance or clarification, please feel free to write to us at support@octafx.com or DM on social media channels. We are always happy to hear from our clients and support them.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 August 2022

Dear Paolo Delgado,

Thank you for taking the time to share your experience and to bring this issue to our attention.

First, please accept our sincere apologies for the inconvenience caused. Following on your review, we have found out that your deposit was successfully completed on our side on July, 8th. The delay was caused most probably by the high network workload at that time and network fees. Please keep in mind that when it comes to Ethereum transactions, the Ethereum network has limited capacity to process them. In order to increase the transaction speed, it is worthy to set higher network fees so that such transactions will be the first ones to be processed by miners. If the fee attached to your submitted transaction is too low and network congestion remains high, there is a chance your transaction will be pending for hours or even days—exactly what happened in your case.

Kindly note that generally, our Financial Department ensures to complete most payments within just a few hours. However, certain delays are possible due to various reasons, and on such occasions, we may require more time to look into what could go wrong and fix the issue. We perfectly understand that waiting could be highly frustrating, and you are more than welcome to contact us anytime if you need assistance or information. Also, if you use Ethereum as a payment method, we may recommend you check https://etherscan.io/ in terms of pending transactions and share the transaction hash with our team, so we could look into the matter and help.

All in all, we genuinely hope that this issue will not affect your further enjoyment of our services, and you will keep trading with OctaFX to the fullest. Should you have any other questions or suggestions, you are most welcome to get in touch with our team in Live Chat or email 24/7.

Kind regards,
OctaFX Rep.
OctaFX (Official)   1 August 2022

Dear Jad,

We're sorry that you underwent difficulties withdrawing your funds.

Unfortunately, we could identify you on our system and verify your complaint since you didn't provide your OctaFX account information. That said, we encourage you to get in touch with our team at support@octafx.com and share this data. Our team is always here to help, and they would be happy to look into this for you.

As for the card limits, we may assume that your card reached the maximum number of charges allowed in a period, or you were over the upper threshold of charges you can put on the card at the time of processing. There are several reasons why you had this issue, and we need to closely investigate it with our team to understand the causes and help you fix it. Our team will also guide you through the other payment options if the problem persists.

We're looking forward to hearing from you soon, so please email us whenever possible.

Kind regards,
OctaFX Rep.
OctaFX (Official)   15 July 2022

Dear Bhavik Praful Gada,

Please excuse us for not getting back to you sooner.

Thank you for taking the time to bring this to our attention. We're very sorry to read about your dissatisfaction with the scope of our Trade and Win gifts.

Unfortunately, since we've been undergoing changes and temporary technical issues with our warehouse in India, we had to limit the amount of currently available items. We understand that not being able to take full advantage of our promotion may be frustrating, and you can rest assured that our team is working on relaunching our warehouse capacity in the following months. That said, we're sure you will be able to use and exchange your accumulated prize lots without any limitations moving ahead.

Meanwhile, we'll take your feedback on board, and we genuinely hope you will continue your trading journey with us as we appreciate you being a part of our community.

If there's anything else you'd like to share with us, please get in touch with us anytime. We'd love to chat!

Kind regards,
OctaFX Rep.
OctaFX (Official)   12 August 2022

Dear Caleb Jaiyeola,

We're very sorry your transactions took longer than you expected.

After reviewing your case, we've found that one of your withdrawal requests was completed, and another, unfortunately, bounced back. Our team initiated another transaction on June 30, and since you haven't contacted us after July 2, it appears that your funds have reached your end. If not, or you have questions, please reach out to our team at support@octafx.com, and they will be more than happy to look into this for you.

Please note that our Financial Department usually ensures to complete most payments within a few hours. However, in case of hold-ups or technical issues, we may require extra time to understand what happened and act accordingly. Meanwhile, you can always contact us via our website live chat or social media channels and rest assured our team will assist you and provide the latest updates.

Needless to say that transparency is one of our core values at OctaFX, and we try our best to offer as much information as possible about our work. Also, as we always value our customers' feedback, we'll take your message on board and consider it with our team.

And if there's anything else we can do for you, please get in touch with us anytime. We'd be happy to chat.

Kind regards,
OctaFX Rep.
OctaFX (Official)   15 July 2022

Dear abdullah,

We're very sorry you're having trouble accessing your account.

Unfortunately, we couldn't identify you on our system as you didn't provide your OctaFX account information. That said, we'd appreciate it if you could message us via our social media accounts (Facebook, Instagram and Twitter) and share your account number or email. We'll be happy to hear from you and look into what could go wrong.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official)   6 July 2022

Dear Nishant,

We're sorry you had trouble withdrawing your funds.

Upon checking your case, we've found that both payments were processed following ongoing technical issues with the payment provider in India. As a result, these transactions never reached our end, and the system sent them back as auto-refunds. We genuinely hope your funds have gotten to you back by now, but if not, or if you have other questions, please contact us at support@octafx.com. Our team would be happy to assist you.

Please be informed that our Financial Department ensures to complete most payments promptly. Unfortunately, in cases like yours, the processing time may increase due to payment-related problems, and we ask our customers to allow us extra time on such occasions. In the meantime, you can reach out to our team anytime, and they'd be glad to help and provide you with the latest.

Should you have further questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
OctaFX (Official)   7 July 2022

Dear Akashkumar Patel,

We're sorry your payments took longer than you expected.

Upon following your review, we've found that a technical issue occurred during processing, and these transactions didn't reach your end. After a careful investigation, our Financial Department initiated another attempt to send the funds, and we can see that the following withdrawal requests were completed on June 27. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have arrived. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we regret that you had to wait longer for your funds. We understand how frustrating waiting could be, and you can rest assured that our team works hard to ensure that most payments take only a couple of hours to complete. Unfortunately, in cases like yours, we may ask you to allow us extra time for investigation and payment processing, as when the transaction takes longer, the process becomes less straightforward and requires more time from our side.

We genuinely hope that this incident won't overshadow your previous experience with our brokerage and that you'll remain a part of our community.

If you have any questions, please reach out to us directly. We'd be happy to help.

Kind regards,
OctaFX Rep.
OctaFX (Official)   6 July 2022

Dear Ambika Jha,

Thank you for reaching out and bringing this issue to our attention. We deeply regret that you had trouble withdrawing your funds.

After reviewing your case, we've found that initially, your deposit was refunded following ongoing technical issues on the payment provider's end. We can see that the withdrawal requests connected to these funds were rejected, and W6902301 was cancelled due to an invalid IFSC code. The last payment - W6923723, was completed on June 23, and we believe your funds have reached your account after 24 hours since then. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they will be happy to address your concerns promptly.

Once again, we're sorry that you had to wait longer for your payments. Please note that our Financial Department regularly processes most transactions within a few hours, and delays are rare. Still, in cases of technical difficulties, we may ask you to allow us extra time for payment processing. You can rest assured that our team is always here to help, and you can contact us via our website or social media to get the latest updates.

Also, we'll take your feedback about our team on board, look into it closely and make sure to improve the communication aspect you brought in in the future.

Please don't hesitate to message us anytime if you have further questions. We're always here to help.

Kind regards,
OctaFX Rep.
OctaFX (Official)   6 July 2022

Dear Muhammad Nasir,

We're very sorry to read about your dissatisfaction with our services and that your payment took longer.

After closely reviewing your case with our team, we've found that a technical issue occurred during processing, and the transaction didn't reach your end. Our Financial Department investigated it carefully and initiated another payment completed on June 17. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have reached your end. If you have further questions, please reach out to us at support@octafx.com, and we'd be happy to help.

Please note that our team usually ensures that payments take only a few hours and delays are rare. However, in cases of technical difficulties, the process becomes less straightforward, and we ask our traders to allow us extra time to understand what went wrong. Nevertheless, you can always get in touch with us on our website or our social media channels and rest assured that we'll do our best to update you with the latest and assist further.

Once again, we regret that you had to wait longer, and we hope what happened won't exceed your previous experience at OctaFX. You're essential to our community, and we appreciate having you on board.

You can message us anytime with your questions as we're always here for you.

Kind regards,
OctaFX Rep.
OctaFX (Official)   7 July 2022

Dear Ambika Jha,

We're sorry you feel like you needed to share your feedback with us twice.

As we already addressed your concerns, we suggest you take a look at our previous reply, and if you have any further questions, please get in touch with us at support@octafx.com. Our team is always here for you and would be happy to help whenever you needed.

Kind regards,
OctaFX Rep.
OctaFX (Official)   11 July 2022