OctaFX Reviews and Comments

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I've had the pleasure of trading with OctaFX for approximately a year, and I must say, it's a broker that has stood the test of time. Here's why I find OctaFX to be a commendable choice for traders of various levels of expertise: Broad Spectrum of Trading Instruments: OctaFX impresses with its extensive range of trading instruments. Whether you're interested in traditional currency pairs or the exciting world of cryptocurrencies, OctaFX has you covered. This diversity is a significant advantage, as it allows you to explore various assets and diversify your trading portfolio. Flexible Funding Options: Flexibility is key when it comes to funding your trading account, and OctaFX understands this perfectly. One standout feature is the ability to deposit any amount into your live account, sometimes without incurring additional fees. This flexibility ensures that traders have options tailored to their individual financial situations. Risk-Free Learning with Demo Accounts: For those looking to gain confidence or fine-tune their strategies before committing real capital, OctaFX offers a demo account. This valuable resource allows traders to practice, experiment, and understand the simplest trading strategies without the fear of financial losses. It's an excellent tool for both novice traders looking to learn the ropes and professionals seeking to test new approaches. Suitable for All Levels of Traders: OctaFX truly caters to a broad spectrum of traders, making it a versatile choice. Whether you're just starting your trading journey or you're a seasoned professional, OctaFX provides the tools, resources, and flexibility to meet your needs. Novice traders can learn and grow without feeling overwhelmed, while experienced traders can leverage advanced features to enhance their strategies. In conclusion, OctaFX has proven itself as a reliable broker with a comprehensive range of trading instruments, flexible funding options, and valuable learning resources. Its appeal extends to both beginners and seasoned professionals, making it a broker worth considering for your trading endeavors.

Dylan 20 Sep 2023 Reply

Having traded with OctaFX for a considerable period, I can confidently attest to its status as a reputable broker that offers a wealth of tools without unnecessary disruptions during trading. In an industry rife with skepticism and mixed reviews, it's essential to provide some clarity regarding OctaFX. A Decent Broker with Valuable Tools: OctaFX emerges as a respectable broker that equips traders with a diverse array of valuable tools. This comprehensive suite of resources is designed to empower traders, whether they are novices or seasoned professionals. From cutting-edge trading platforms to analytical tools, OctaFX ensures that you have everything you need for a successful trading experience. Addressing Unfounded Accusations of Scam: While some online reviews may make accusations of scams within the forex trading industry, it's crucial to exercise discernment. Often, such claims lack a solid foundation and may be the work of competitors or individuals harboring unrealistic expectations. Profits in trading require knowledge, experience, and prudent risk management, making the pursuit of instant wealth with minimal investments improbable. A Test of Quality Services: I encourage anyone interested in forex trading to give OctaFX a try. By doing so, you'll quickly realize the high quality of services it provides. OctaFX is dedicated to facilitating a smooth trading experience, devoid of unnecessary disruptions. This commitment to service excellence is evident in the robust tools and support available to traders. In conclusion, OctaFX deserves recognition as a broker that offers a plethora of tools for traders while maintaining a commitment to transparency and quality service. It's important to approach reviews with a discerning eye, especially in an industry known for mixed opinions. OctaFX is an excellent choice for those serious about forex trading and eager to access valuable resources for success.

Yakub 19 Sep 2023 Reply

I had a brief experience with OctaFX in the previous year, and I must say it left me with rather unremarkable impressions. The broker offers what I would consider standard trading conditions in the industry. Their spreads tend to hover around the mid-market range, and the commission per lot is more or less in line with what you'd find at other brokerage firms. One aspect that caught my attention is the minimum deposit requirement of $100, which I find quite reasonable. It suggests that starting with a smaller investment might not yield substantial results in the trading world. OctaFX does make an effort to engage its clientele through various means. They regularly host trading contests for both demo and real accounts, which can add an element of excitement to the trading experience. Additionally, they provide deposit bonuses, although I found that these might be better suited for experienced traders. The requirements for meeting the mandatory trading volume to unlock these bonuses are rather high, making them less accessible to beginners. In summary, OctaFX offers a fairly standard trading environment with competitive minimum deposit requirements. While their contests and bonuses can be appealing, they might be more beneficial to traders with some experience under their belts due to the associated trading volume requirements.
Demis 15 Sep 2023 Reply

I was an OctaFX trader for a span of several months until I came across a broker that offered more attractive terms and a broader spectrum of investment opportunities. During my time with OctaFX, I did experience occasional slippage when opening or closing orders, but these instances were relatively infrequent. I've come to regard such occurrences as a natural consequence of market execution, and in that regard, I have no significant complaints about the broker's performance. My trading approach leans towards passive strategies, and I found OctaFX's copy trading service alone to be somewhat limited in meeting my preferences. While copy trading is undoubtedly a valuable feature, especially for those seeking to emulate successful traders, I found that, in terms of profitability, it lagged behind other options like investment portfolios and PAMM accounts. In hindsight, I decided to explore other brokerage firms in pursuit of a more diversified and potentially lucrative investment experience. OctaFX served its purpose during my time there, but my evolving trading style led me to seek alternatives with a wider array of offerings and more favorable conditions.
Michael S. 11 Sep 2023 Reply

OctaFX marked my introduction to the world of Forex trading, a journey that spans a mere three months thus far. However, my initial experiences with this broker have left me content and satisfied. Let me delve into the specifics of why OctaFX has been a suitable choice for my early trading endeavors. One of the critical factors for any trader is the cost of trading, and in this regard, OctaFX's offerings align well with my expectations. Notably, the spread for the EUR/USD currency pair on the MT4 platform hovers between 0.8 to 1.8 pips. This competitive spread range enhances my ability to manage trading costs effectively. Additionally, I appreciate OctaFX's fee structure. The broker does not levy any charges for depositing funds into my trading account, which is a significant advantage. My only cost in this regard was a nominal fee of approximately one dollar imposed by Skrill for depositing $150, which I consider reasonable and within the expected range. One standout feature that caught my attention on OctaFX's platform is the comprehensive training section. The provided educational resources are thoughtfully structured, making them accessible to traders of all experience levels. The content is presented in a straightforward language with illustrative examples, which greatly enhances the learning experience. It's been an invaluable resource in expanding my understanding of Forex trading, and I find myself returning to it frequently to deepen my knowledge. Looking ahead, my immediate plan is to request a withdrawal of funds from my OctaFX account in the coming days. This will be a pivotal moment in my evaluation of the broker's overall performance. If the withdrawal process proceeds seamlessly without any hiccups or delays, I am inclined to continue my trading journey with OctaFX confidently. In conclusion, OctaFX has proven to be a reliable and accommodating broker for someone in the early stages of their Forex trading career like myself. The competitive spreads, transparent fee structure, and robust educational resources have all contributed to a positive experience thus far. As I move forward, I eagerly anticipate the outcome of my impending withdrawal request, which will play a pivotal role in shaping my long-term partnership with OctaFX.
Tim 10 Sep 2023 Reply

I made 2 deposits of the amount of INR 14,100 and INR 29,000 on August 29, 2023. The mode of payment was via PhonePe. The transactions were successful but the payment gateway couldn't verify. In both transactions, the amount was deducted from my end.
That's where the trouble started! I reached out to OctaFx and they said instant transfer if halted due to any issue will be automatically credited within 24 hours. I shared payment proofs with them and they said your funds are safe with us. Next day, the amount was not credited. This time they said, they are trying to manually reach out to payment provider to respond and it depends on their operating speed and they cant help till payment provider responds. Now no one know if it takes 1 day, 1 week, 1 month or 1 year! OctaFx was reluctant to give a time frame. They were just beating around the bush with same regulate copy paste answers. Now its day 4 and still they say the same thing. Waiting for update from payment provider. Not sure which payment gateway doesn’t respond beyond 24-48 hours. And it clearly shows that the efforts from OctaFx is Zero! I lost 4 trading days and also doubtful about my funds. If the payment gateway doesn’t respond even after 3 days then why are the having such payment providers onboard? And what are their efforts to reach out to payment gateway? No doubt OctaFx is by far the best at trading (I have been trading with them for more than year now) but with regard to deposit and withdrawals I doubt their sincerity and the payment gateways they use. The payment gateway gives us a random individual’s number to transfer the funds. Once transferred and amount not credited then we are in big soup. No where we can see that we are sending it to OctaFx. So now I started to doubt their legality and their mode of operation as well. I read few withdrawal issues here in this forum with similar payment gateway issues. I am not sure when my amount will get credited, as OctaFx says, they cant give a timeframe. It can take 1 day/1week/1 month/1 year. I will post an update here, once I receive the funds so that people can be aware how early or how long does it take to get funds and how quickly/lethargically OctaFx works.
Ravula Kodandarama Sri Charan 30 Aug 2023 Reply

I am happy to update you that my 2 deposits were credited this evening.
Ravula Kodandarama Sri Charan 30 Aug 2023

I've found their order execution to be swift and efficient. Minimal slippage, even during volatile periods, ensures that traders get their desired entry and exit points. OctaFX shines when it comes to analysis tools. Whether you are a technical trader or someone who relies on fundamental analysis, their tools and charts are up-to-date and comprehensive. I've rarely faced any stability issues with their platform. It's robust and tends to perform well even during high-traffic times. The partnership program they offer is attractive, especially for those looking to refer and earn. Lastly, the range of tradable assets is vast, giving traders plenty of options to diversify their portfolio. OctaFX provides a well-rounded trading experience. While there's always room for improvement, they rank high in many essential areas like customer support, order execution, and transparency. As always, traders should undertake their research before diving in.
Katie 21 Aug 2023 Reply

What I particularly like about OctaFX is their transparency in commissions and fees. They are competitive in the market, but traders should still be aware of any occasional non-trading fees. In my experience, OctaFX has proven to be reliable. I've not encountered any major issues or unnecessary delays while trading. OctaFX's regulatory status adds to their credibility. Traders can be assured that they are adhering to standard operational guidelines, which is always a positive in the forex world.
Aiden 20 Aug 2023 Reply

Their customer support is quite proactive. I've reached out to them multiple times, and each time they've been responsive and knowledgeable. Additionally, they seem receptive to trader feedback and continuously strive for improvements. The suite of trading tools OctaFX offers is robust and caters to a variety of trading strategies. However, the inclusion of a few more innovative tools could make it even better.
Opak 19 Aug 2023 Reply

OctaFX provides a commendable service quality. Their platform is intuitive and caters well to both newbies and veteran traders. However, certain advanced features could be more easily accessible for seasoned traders. The withdrawal process with OctaFX has been fairly smooth for me. Most of my withdrawal requests have been processed within a day or two, which is appreciable.
Callum 18 Aug 2023 Reply

They have attentive brokers and customer service. I get the prompt and efficient support that I need to succeed in trading. All transactions are trouble-free and that includes withdrawals which are processed smoothly. They have given me so many great opportunities to earn money. I am glad to have traded with the right broker. I gain good profit and received my withdrawals earlier or on time. Both brokers and customer service are good to me. They have been giving me the best services and advice I need to succeed on my trades.
Dan 5 Aug 2023 Reply

Octafx have not processed my withdrawals. They are delaying my withdraw from 3 business days. I have request withdrawal on 24th July 2023. 1837 usdt. Request I'd: W11474804. Account no. 596296.From three days they making stories that there is technical issue in usdt. The provider having technical issue. Their usdt deposits are working. But their withdraw usdt (trc20) not working. I go to live chat they say we have you on priority someone saying you will receive shortly and some are not giving timeframe. If you were having technical issues on crypto usdt trc20 then you should d have mentionded during withdrawal or emailed me. I was having 6 hours to cancel the withdrawal. Now am saying them everytime on live chat to process my withdrawal faster. They saying payment provider is having technical issue and delaying the payment. Octafx process my withdrawal fast if you seeing this. I told them to cancel my withdrawal that also they are not doing.
Bhavik Gada 26 Jul 2023 Reply

W11476753 request for withdrawal 374$ 24th July 2023 but still showing in pending why Octa do like that?
Nadeem Sarwar 26 Jul 2023 Reply

I requested for withdrawal 374$ 24th July 2023 more than 2 days showing still pending where is going my withdrawal fund am in very trouble.
Nadeem sarwar 26 Jul 2023 Reply

Am So So disappointed in my friend that introduce me to OctaFX. How can you recommend a fraudulent Broker such as OctaFX to me? I deposited for three days now but they are refusing to credit my account when I chat them. Their song is always technical issue. A big platform like Octafx taking someone's hard earned money as little as $100? Why steal from customers before surviving? Am going on compaign to let the whole world hear about them. Am waiting, if my funds having be credit, I will take the necessary action. If they credit it too, I will be back here and testify.

Delight Opak 25 Jul 2023 Reply

I have trades where price moves 1000 pips and there's only 600+ dollars reflecting on the trade. I thought 1 pip = 1 dollar.
Precious 14 Jul 2023 Reply

Hello! We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and a screenshot of the proof. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding. Kind regards, OctaFX Rep.

OctaFX 21 Jul 2023

On 04th July, I made a payment of 25000 through UPI to the UPI ID *** as instructed on the Company App portal. However, there seems to be a misallocation of the payment. The company's support team claims that I paid to a different UPI ID, namely ***, which is not accurate. It is disheartening that even after sharing this evidence multiple times, I have not received any concrete resolution or update on the matter. Please help me to get my payments from octafx as I am not getting any support from them.
Rakesh 7 Jul 2023 Reply

Dear Rakesh! We apologize for any inconvenience caused by our delayed response, and we want you to know that we appreciate you bringing this matter to our attention. We understand that it can be frustrating when issues like this arise, and we are committed to resolving them as soon as possible. To ensure a speedy resolution, we kindly request that you provide us with some additional information. Specifically, we would need your trading account number and deposit proof. You can send us an email at support@octafx.com with this information. We understand that this may be an inconvenience for you, however, this valuable information will help us to investigate the matter thoroughly and provide you with a solution. Our dedicated team will work hard to investigate the issue and provide you with an update as soon as possible. We appreciate your patience and understanding in this matter. Once we receive your information, we will be better equipped to help you with any questions or concerns you may have. Please let us know if you have any further questions or concerns. We are always here to help! Kind regards, OctaFX Rep.
OctaFX 21 Jul 2023

W11117576 withdrawal of $673 still pending. account no 47584506, but funds are not credited to my account yet now.
Kanhaiyalal Tewatia 27 Jun 2023 Reply

I deposited 10K on 24th March 2023 in my trading account but it's still not reflecting in my account in order to trade. It's been 25 days since the transaction and I'm writing to customer care on daily basis without any positive response. Every time they say is that their Finance team is getting in touch with the agent for fund verification and will be resolved as soon as possible. I feel it's a total scam and they aren't serious about their customers money. I'll surely tell my friends to refrain from using Octafx in future.
Aarti 18 Apr 2023 Reply

Dear Aarti, We are sorry for the inconvenience you facing while depositing. We wish to understand the issue better, please provide us the deposit ID number or you can provide us your trading account number. We'd like to take this opportunity to point out that most transactions at OctaFX are completed on time, and delays are uncommon. In an emergency, our team goes above and beyond to investigate the situation, determine what went wrong, and serve our customers as much as possible. Unfortunately, there is always the possibility of specific technical issues with any financial operation, but you can be confident that we are committed to providing a solution as soon as possible. We sincerely apologise for the inconvenience and hope that this incident does not overshadow your experience with our brokerage. Kind regards, OctaFX Rep.
OctaFX (Official) 25 Apr 2023

I've live account in octa fx. But there is no security of your fund as if any body hack your mail id and can access you octa fx account. as it happened in my case, now my account is nill. Somebody changed the pin and withdrew all me money from live trading account. And now the support deparment says it is third party access we are not responsible. Why have you not taken safety measures like 2 fa or otp thorogh SmS while withdrwaing. My account is nill because of your negligibility. Hacker has taken adwantage of this, because they can hack any email id and accesss anybody's account.

Arvind Kumar 17 Apr 2023 Reply

Octafx blocked my deposit money. Almost one week over. Still my deposit not credited into my trading account. I am asking daily on live chat. They're always saying. Payment service provider problem, some time saying bank side problem. Every time they are saying fake words. They're blocked my deposit. Octafx using my deposit money. They're not good fx broker. Stay away. Fraud broker they are.
B.S.Ram 21 Mar 2023 Reply

Dear B.S.Ram,

Thank you for taking the time to let us know about the payment hold-up.

We're very sorry that you underwent issues depositing your funds. As we can see, our Financial Department is already on the case, and we'll update you shortly following their investigation results. Meanwhile, you can get in touch with our team at support@octafx.com, and our team will be happy to answer your further questions.

By taking this opportunity, we wish to mention that regularly most transactions at OctaFX are completed on time, and delays are rare. In an emergency, our team ensures to dive deep into the matter, find what went wrong quickly, and help our customers as much as possible. Unfortunately, there's always a chance for specific technical issues for any financial operation, but you can rest assured that we're committed to providing a solution promptly.

Once again, we sincerely apologize for the delay and hope this incident won't overshadow your experience with our brokerage.

Please message us whenever you can for further updates. We'll be happy to hear from you and answer your questions.

Kind regards,
OctaFX Rep.

OctaFX (Official) 27 March 2023

General question, which method have you used to deposit?
Ramesh.V 17 May 2023

Octafx is losing trust and values. Due to some emergency i had placed withdrawal request on 3/1/2023 it's been 10 days since funds got debited from wallet but not credited to my bank account. Submitted my bank statement and all supportive documents Nothing is Fixed. I have been contacting live chat support team they say its in progress and rectified since 10days. MT4 A/c: 26983318. Amount - 1633USD. Withdrawal Request ID -9056517. Payment Transaction Number : 23736059. Please dont play with Investor Funds. Its just my Principle Amount which had requested for withdrawal not Any Profit Withdrawal kindly process my money to bank A/c.
Sharanya 12 Jan 2023 Reply

Dear Sharanya,

We're very sorry your payment is taking longer than expected.

Upon following your case, we've found that our team processed the transaction on the same day as requested, and there weren't any issues from our side at the time. After your previous reports about not receiving the payment, we can see that our Financial Department got in touch with the payment provider and requested more information from their end. Unfortunately, we're yet to be updated, and you can rest assured that once we obtain the data, we'll contact you immediately. In addition, we initiated another request for updates and will hopefully receive them shortly.

Once again, we apologize for this hold-up. We understand how frustrating it is to wait longer, and what happened doesn't sound like the services we aim to provide, and we'll ensure to take your case on board with our team to avoid such issues in the future. OctaFX always complies with payment obligations, and we're committed to resolving this unexpected inconvenience.

Please bear with us and allow a little bit of extra time. You can also reach out to us at support@octafx.com for more information, and our team will be happy to assist you anytime and keep you up-to-date.

Kind regards.
OctaFX Rep.
OctaFX (Official) 18 January 2023

Octafx stole my 23000$+ and blocked my account. Upon requesting refund they are telling me you've withdraw more balance than deposit, no refund, they block your account if you profit, so stay away.
Hamid Ali 29 Dec 2022 Reply

Dear Hamid Ali,

We deeply regret you felt like sharing your feedback twice.

Please note that our company constitutes a specific set of trading conditions for our customers' benefit. In cases when our customers violate these terms, as a company, we reserve the right to no longer provide our services to the person deemed in breach of these conditions.

Upon further investigation, we've found a specific abuse of our negative balance protection feature in your account. Notably, some of your orders were opened at once, hedging from two trading accounts. The negative balance protection adjusted your balance in one account while you gained profit in another. Doing that eliminates the risks and abuses the feature provided to our clients as a benefit, and since we cover these adjustments ourselves, we consider such actions an abuse.

That being said, we want to refer to our Customer Agreement, clause 8.2, for the reasons behind your account access restriction and cancellations of the orders affected by the violations:

Any kind of abusing and/or taking unfair (direct or indirect) advantage of the Company'strading conditions may be a subject of investigation. Should facts of such abuses arise, the profit and/or loss gained with this advantage may be cancelled by the Company's decision. The Client fully acknowledges this.

In conclusion, we want to emphasize that following everything that was mentioned, the cancellation of the profit made through the platform abuse and the rejection of providing our services further to you is clearly explained and justified from our end, and we can't proceed with a refund.

Please email us at support@octafx.com with any further questions.

Kind regards,
OctaFX Rep.
OctaFX (Official) 9 January 2023

Submitted a withdrawal but still have not received my money. Trading acc no 41188579.
syakirin 9 Dec 2022 Reply

Dear syakirin,

We're sorry it took longer to receive your funds than you expected.

Upon looking into your case, we've found that your last withdrawal request was completed on December 6, the same day as requested. If it's not the payment you're referring to in your review or your funds haven't arrived yet, please get in touch with us at support@octafx.com. We also encourage you to provide a recent bank statement and the withdrawal ID. This data could help our team investigate what could possibly go wrong.

By taking this chance, we'd like to note that our Financial Department ensures that most payments are processed timely, and delays are rare. However, if your transaction is taking longer, we ask you to reach out to us directly so we can look into what happened immediately and provide further information.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official) 19 December 2022

How can one of the leading broker depend on one payment solution provider? I am a very small trader but want to trust the platform but how should I trust when small amount are not being processed. I made 3 withdrawals which are in pending and on contacting the customer care they say it is been processed from our end but we are facing difficulties/technical issues with our payment solution provider/payment gateway so we ask to wait till we solve the issue. So I come back to my above question, ï¿½how can you be depended on single solution? To deposit the money you have multiple mediums but for withdrawal only one?
Prabhat Tyagi 7 Dec 2022 Reply

Dear Prabhat Tyagi,

Thank you for raising our attention to the issue. We're very sorry you experienced difficulties withdrawing your funds.

After looking into your case, we've found that you cancelled two of the mentioned payment requests and created another one today. Please be informed that we ask our customers to allow us up to 3 business days for payment processing. Yet, keeping in mind the recent issue with transactions via local banks in India, we may ask you to permit us extra time. Also, please avoid creating new requests if you already have one in the pending status and try to use other payment methods such as Skrill, Neteller and crypto wallets until the issue is resolved.

Once again, we apologize for the increased processing time. Please note that our team is working diligently to resolve it timely and staying abreast of all new developments with the payment provider. Hopefully, things will be back to normal soon; meanwhile, we encourage you to email us directly at support@octafx.com with any questions regarding the current situation. Our team would be happy to help you out.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
OctaFX (Official) 8 December 2022

W8720504 and W8720485 are my withdrawal request number. I have made a withdrawal request on 5th December at 3.30 pm. When I contact the customer service, they are providing lame excuses saying, payment provider yet to approve the transaction. It is on your end. If i made delay on the deposit, will you credit the fund into our account. No right. There were time , octafx had deposit withdrawing issues few months back and i regain the trust with you guys, kindly don't spoil it again. Please find an alternative to your customer. If the customers are trustworthy and why can't you be the same. Kindly do some initiative and resolve this issue. Please credit my withdrawal amount asap. Thanks
Padma Meenakshi 7 Dec 2022 Reply

Dear Padma Meenakshi,

Thank you for bringing this issue to our attention. We're very sorry your payments are taking longer than you expected.

Unfortunately, we're undergoing technical issues with transactions through local Indian banks, and the processing time has increased accordingly. Our team is trying to resolve it shortly, and hopefully things will be back to normal soon. Meanwhile, we encourage you to allow us extra time for payment processing, avoid creating new requests via local banks and use other payment methods such as Skrill, Neteller and crypto wallets.

We sincerely apologize for the inconvenience and want to assure you that this is only temporary. Indeed, waiting can be highly frustrating, and our team perfectly understands that. We will be happy to answer all your questions and update you with the latest if you get in touch with us at support@octafx.com.

We're looking forward to hearing from you soon and genuinely hope that this won't overshadow your overall experience with OctaFX.

Kind regards,
OctaFX Rep.
OctaFX (Official) 8 December 2022

Facing the same issue. On contacting the customer support they say it’s an issue with the payment gateway they use. My simple question to them is “Being one of the leading broker in this field how can they be depended on single solution and not have an alternative solution to tackle the down time”. My trading account is 12904833. I have 3 pending withdrawal W8751780, W8750588, W8736684.
Prabhat Tyagi 7 Dec 2022

My request no 10905855. I made a deposit of 2000 rs on 15 nov via UPI but it still not credited to my octa fx account..I contacted several times to customer support..everytime they give same reply that ur request is in process our finance team are working on that. I even shared screenshot to them of transaction. but yet they are saying same thing again and again.
Umesh Bajaj 19 Nov 2022 Reply

Dear Umesh Bajaj,

Thank you for reaching out and letting us know about the issue.

We're very sorry that it took longer to receive your payment. Unfortunately, we're undergoing technical issues with UPI at the moment, which specifically impacts the processing time. Yet, we can see that your transaction was completed on November 20 after you reported it via live chat. Our Financial Department initiated an investigation right after, and your funds were credited following it. If you have further questions, please contact us at support@octafx.com, and we'd be happy to assist you.

Once again, we apologize for the waiting time. We understand that it must be frustrating, and you can rest assured that our team is trying to look into the issue and fix it shortly. Until the problem is resolved, please try to use other payment options, which are available in your Personal Area in the deposit section.

You can also get in touch with us anytime, and we'll be happy to address your concerns.

Kind regards,
OctaFX Rep.
OctaFX (Official) 25 November 2022

I made a withdrawal request on November 15, 2022, and as per octafx website, the amount will be credited in maximum 3 days. Even after 3 days, I still didn't receive the money. Whenever I contact their support team, they give different reasons and ask me to wait. I can see in the previous review that their withdrawal was completed the next day. I don't know why can't they process my request even after 3 days. My withdrawal request ID is W8510417, and my trading account is 12669475. I have never experienced like this with Octafx. Makes me wonder about their customer service.
Madhan Kumar B 18 Nov 2022 Reply

Dear Madhan Kumar B,

Thank you for taking the time to present the issue to our attention.

We're very sorry that your payment took longer than expected. Unfortunately, we've been undergoing some technical difficulties with Netbanking, which affected the processing time. We can see that your transaction was completed on November 21, and we also appreciate you confirming that. If you have further questions, please get in touch with us at support@octafx.com, and we'll be happy to help you out.

By taking this chance, we wish to note that our Financial Department is putting in hard work to ensure most payments are processed timely. However, in rare cases, it may take slightly longer, and we ask our customers to allow us extra time for investigation and troubleshooting. Meanwhile, our team is always here to assist and provide you with the latest.

Once again, we regret the delay and will do our best to take your case into consideration and improve our workflow. We genuinely hope this incident won't overshadow your previous experience with OctaFX and you'll give us a second chance.

Please don't hesitate to message us whenever anything comes up. We're always here for you.

Kind regards,
OctaFX Rep.
OctaFX (Official) 23 November 2022

Update: My withdrawal has been completed on November 21, 2022.
Madhan Kumar B 21 Nov 2022

My request w8511637. I made a withdrawal. The customer service ask me why am I making a withdrawal with short period and the withdrawal is delay. I wanted to say why is it I cannot made a withdrawal if I have made money and I don't want trade. Is it must wait till I lose back? Till now they are still delaying my withdrawal.
Tan 16 Nov 2022 Reply

Dear Tan,

We're sorry that your payment took longer than you expected.

After looking into your case, we've found that you placed your withdrawal request on November 15, and it was completed today, November 16. Please be informed that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank account. We hope your funds have arrived by now and the issue is resolved. If not, please wait within the mentioned timeframe and contact us at support@octafx.com for further inquiries.

By taking this opportunity, we also want to briefly explain that our Financial Department processes bank transactions manually and usually ensures to complete them in a few hours. However, certain delays are possible for such financial operations, and we may ask for up to 3 business days for payment processing. Meanwhile, you can always get in touch with our team via email or our website; they will be happy to provide you with the latest.

Furthermore, as a reliable international Forex broker, we strictly follow our AML policies to prevent possible money laundering attempts, which is why sometimes, our team may ask you for reasons if you decide to withdraw your funds right after depositing them.

We hope this clarifies what happened and the incident won't exceed your previous experience with our brokerage.

Please message us whenever you have any questions. We'd be happy to talk to you.

Kind regards,
OctaFX Rep.
OctaFX (Official) 16 November 2022

Hello. Trading account no. 20793642. It's been 3 business days since my withdrawal but the status is still pending. I tried to connect with chat support but still same answer that finance team is checking and processing your amount. It's very hard for to see that kind of delay. As I am part time trader and I have only account with octafx. Please let me know when my money is going to come in my bank account. I did withdrawal request last Friday.

Chox 1 Nov 2022 Reply

Dear Chox,

Thank you for taking the time to bring this issue to our attention.

We're very sorry that your withdrawal request took longer than you expected. As we can see, you placed it on Friday, October 28, and it was completed on November 2. That said, we genuinely hope your funds have arrived, and the issue is resolved. If you have further questions, please email us at support@octafx.com, and we'll be happy to assist you.

Once again, we regret that your payment was delayed. Please note that our Financial Department is doing its best to complete most payments within a few hours, yet certain delays are possible in rare cases. On such occasions, we ask our customers to allow us up to 3 business days for investigation and payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/

We hope this incident won't overshadow your experience with our brokerage and you'll continue to enjoy our services.

Please email us anytime if there's anything else we can do for you.

Kind regards,
OctaFX Rep.

OctaFX (Official) 16 November 2022

OctaFX

Is OctaFX scam or legit? OctaFX is a trusted global broker that offers a user-friendly platform, and a wide selection of tradable instruments. OctaFX acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their...

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