Octa Reviews and Comments written by real traders

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Ravshan 19 Jan 2024

I've been trading with Octa for a while now, and I thought it's time to share my experience with this brokerage firm. Octa operates with two divisions, one regulated by the CySEC for EU traders and the other registered in Saint Vincent and the Grenadines, serving clients from other countries, with a particular focus on the Asia-Pacific region. One of the standout advantages of Octa is the CySEC license, which offers EU traders protection up to EUR 20,000 per client. This regulatory oversight provides a sense of security for traders like me, knowing that my funds are protected. Octa allows various trading strategies like scalping, hedging, and the use of expert advisors (EAs), which is a big plus for traders who want flexibility in their approach. Additionally, the minimum deposit requirement for non-EU clients is just $25, making it accessible for traders with different budget sizes. However, there are a few downsides to consider. Octa offers fewer trading instruments compared to some other popular forex brokers. This limitation can be a drawback for traders looking for a more diverse range of assets. Additionally, the spreads are not the tightest, so if you're a scalper or a trader focused on minimizing trading costs, this might not be the best choice. For EU clients, trading is restricted to MetaTrader 5, which might disappoint those who prefer MetaTrader 4. Also, negative balance protection is only available through the CySEC-licensed entity, so traders should be cautious about their risk management. Another point worth mentioning is that Octa offers bonuses, referral programs, trading contests, and webinars primarily to traders outside the EU. So, if you're in the EU, you might miss out on some of these promotions. In terms of trading instruments, Octa provides CFDs on 227 assets, including a range of currency pairs and cryptocurrency CFDs. However, it's important to note that the CySEC-licensed division does not offer cryptocurrency trading. Overall, Octa is a reputable broker with advantages such as regulatory protection, low minimum deposit, and support for various trading strategies. However, it may not be the best choice for traders who require a broader range of trading instruments or tighter spreads. It's essential to consider your specific trading needs and preferences when choosing a broker.

Dear Ravshan,

We regret not being able to respond to you earlier. Thanks for such a terrific review and the point on analysis. Knowing that you know Octa and our products well is a delight. Octa is an international brokerage, and we have welcomed clients from all over the globe since 2011. We keep fulfilling our obligations towards our clients, providing them with a safe and secure trading environment. Please note that Octa Markets Inc. (Octa) is registered in Saint Lucia. Octa activity is supervised and regulated by the authorities of Saint Lucia. Octa acts in full compliance with international legislation and regulation standards. We strongly believe that honesty is the best policy.

You are absolutely correct; our traders can use Expert Advisor (EA). EAs are robots and can alert you to potentially profitable trading opportunities or automatically initiate trades. You can download them and install them on your MT4 or MT5 platform. They will open the trades for you. You can find some free and paid ones here: https://www.mql5.com/en/code/mt4/experts

We apologise if you feel that we do not offer many trading instruments. We would love to hear your feedback on the instruments you find missing and will forward it to the relevant department for consideration. Please share your ideas and suggestions on what more can we add. We are a client-centric company and appreciate all feedback.

Our teams work around the clock to make sure you are provided with one of the best available spreads. You are advised to trade when the markets overlap; at that time, you will find the lowest spreads. You may find more information related to the overlaps on this link:
https://www.octafx.com/education/article/forex-trading-sessions/

In order to obtain even lower spreads, we suggest upgrading your Personal Area to the platinum or gold status; you can find more information here:
https://my.octafx.com/statuses-table/

We would like to inform you that the negative balance protection is available for all the clients of Octa. However, we agree that trading involves inherent risks. Traders should manage their risk and can even contact us to provide with risk management tools. Our webinars and educational material are available on our official YouTube channel for all our clients. Here is a link for you:
https://www.youtube.com/@Octa_broker

We recommend that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. Live chats and email (support@octafx.com) are the two ways you may get in touch with us if you need any more details or have any queries. We are here for you around the clock and anxiously anticipate your response.

Kind regards,
Octa Rep.
Octa (Official) 25 January 2024

Derek 1 Jan 2024

My experience with Octa has been remarkably positive, underpinned by its established presence in the financial market for over 11 years, which speaks volumes about its reliability and trustworthiness. A crucial aspect of my trust in Octa stems from its clean record of having no financial disputes with clients. This is a significant indicator of their commitment to fair and transparent business practices. One of Octa's standout features is its licensing under the Cyprus Securities and Exchange Commission (CySEC), a highly respected regulator within the Eurozone. This regulatory oversight assures me of their adherence to strict financial standards and ethical trading practices, contributing to my peace of mind as a trader. Octa's dedication to continuous improvement is evident in its regular addition of new trading instruments and enhancements to proprietary trading platforms. This commitment to innovation ensures that I have access to the latest tools and resources for effective trading. Furthermore, their consistently updated market analytics section is an invaluable resource that helps me stay informed about market trends and insights. Octa's implementation of various security measures is a testament to its dedication to client safety. The protection against negative balance is particularly reassuring, as it means I can't lose more than my invested capital in Forex trading. The practice of storing client funds in segregated accounts at reputable banks further enhances the security of my investments. Additionally, the use of modern data encryption protocols ensures the confidentiality and integrity of my trading data. While Octa offers commendable services, it's important to note that clients from different countries may experience varying levels of security. For instance, the European division operates under the stringent control of CySEC, which includes a compensation fund. This offers a significant advantage, as CySEC can provide compensation up to EUR 20,000 per client in case of financial discrepancies. Additionally, accounts opened with the Cypriot representation are safeguarded from negative balances. In conclusion, my experience with Octa has been overwhelmingly positive. The combination of regulatory compliance, continuous innovation, robust security measures, and adherence to international financial standards makes Octa a trustworthy and reliable broker. Their commitment to providing a secure and progressive trading environment is evident and greatly appreciated.

Dear Derek,

We regret not being able to respond to you earlier. We extend our gratitude for the excellent review and insightful analysis. It's a pleasure to know that you are familiar with Octa and our products. Octa is a global brokerage that has been serving clients from around the world since 2011. We are committed to fulfilling our responsibilities to our clients by offering them a safe and secure trading environment. It's always exciting to see that you enjoy our services. Thank you for appreciating our transparency policy and the analytics you enjoy.

Your generous review is a source of motivation and will be shared with all the employees to make their day. We would like to know how long it has been since you have been trading with us. We request that you follow our social media platforms to keep you informed of our most recent news and offers. If you need further information or have questions, you may contact us via live chat and email (support@octafx.com). We are available for you 24/7 and eagerly await your response.

Kind regards,
Octa Rep.
Octa (Official) 25 January 2024

Leonard 18 Dec 2023

I embarked on my trading journey with Octa for several months, during which I gained significant insights and experiences. My decision to eventually transition to another broker was driven by my quest for more comprehensive terms and conditions, as well as a desire for a broader spectrum of investment opportunities. During my tenure with Octa, I encountered slippage while executing orders, but these instances were few and far between. Understanding the nature of market execution, I recognized these occurrences as inherent aspects of real-time trading. Thus, I hold no grievances against the broker in this respect; they managed these market realities as well as one could expect. My trading preferences lean towards more passive strategies, which shaped my perspective on the services offered by Octa. While I availed myself of their copy trading service, I found it somewhat limited in fulfilling my investment objectives. Copy trading is indeed a viable option, particularly for those new to the market or looking to trade without constant market analysis. However, for someone like me, who is inclined towards a more hands-off approach yet seeks substantial returns, the service fell short. I realized that my trading goals aligned more with investment portfolios and PAMM accounts, which generally offer a more diverse and potentially profitable investment landscape. These methods allow for a more diversified approach to investing, spreading risk across various assets, and typically managed by experienced traders or fund managers. In contrast, copy trading primarily hinges on replicating the strategies of individual traders, which may not always align with broader market trends or my specific risk tolerance. In summary, my experience with Octa was fundamentally positive and provided a solid platform for my initial trading endeavors. However, as my investment strategies evolved and my desire for a wider range of investment options grew, I felt compelled to explore other brokers that could better cater to my expanding investment needs and preferences.

Dear Leonard,

Thank you for sharing your detailed experience with Octa. We appreciate your insights regarding your trading journey with us over the past several months. Your feedback is invaluable, as it helps us understand our traders' specific needs and preferences. We're glad to hear that you found our platform to be a great basis for your first trading efforts. It is crucial to us that our users have a great experience and receive relevant insights when using Octa.

We also appreciate your candid observations about our copy trading service and how it may not have fully aligned with your evolving investment goals. We understand that each trader has unique preferences and strategies, and we acknowledge your preference for more diverse and potentially profitable investment options.

We are constantly striving to improve our services and offers based on customer input, and your thoughts will undoubtedly add to that continuous endeavour. Please let us know if you have any more recommendations or areas where you believe we might improve. We wish you great success in your trading pursuits, and if you choose to revisit our platform in the future, we would be glad to welcome you back.

Kind regards,
Octa Rep.
Octa (Official) 25 January 2024

Milad 11 Dec 2023

Octa, a prominent player in the brokerage industry, has consistently proven to be a trustworthy choice for traders seeking guarantees and a wide range of options. In this comprehensive review, we will delve deeper into why Octa stands out and why traders should consider it as their preferred brokerage platform. Octa has earned its stripes in the trading community, enjoying widespread recognition and trust among traders. Remarkably, it is estimated that at least one in four traders has, at some point, chosen Octa as their broker of choice. This level of recognition and adoption speaks volumes about the platform's credibility and appeal to traders. One of Octa's standout features is its commitment to offering diverse trading options and a comprehensive suite of tools to enhance the trading experience. Whether you're inclined towards social trading, where you can follow experienced traders, or prefer traditional trading methods, Octa has you covered. Octa's social trading platform allows traders to tap into the expertise of seasoned professionals. By following successful traders and replicating their strategies, even novice traders can make informed decisions and potentially boost their profits. For those who prefer a more hands-on approach to trading, Octa offers traditional trading options. Whether you're interested in forex, stocks, commodities, or cryptocurrencies, Octa provides a wide range of assets to trade, ensuring there's something for every type of trader. Octa equips traders with an extensive toolkit to navigate the markets effectively. From advanced charting tools to technical indicators, traders have access to resources that facilitate thorough market analysis and informed decision-making. One of the foremost concerns for traders when choosing a brokerage is the safety of their funds and personal information. Octa has consistently prioritized the security of its clients and has earned a stellar reputation for its commitment to safeguarding their interests. Octa boasts a clean record, having never been associated with any fraudulent or unethical practices. This track record of honesty and transparency is a significant factor in building trust among traders. Octa places its clients at the center of its operations. The brokerage upholds the highest ethical standards and strictly adheres to industry regulations, ensuring that clients' funds are segregated and protected. In conclusion, Octa emerges as a dependable and secure brokerage that offers traders not only a wide range of trading options and tools but also peace of mind. With its solid reputation, commitment to transparency, and client-focused approach, Octa continues to be a top choice for traders seeking a trustworthy platform to pursue their trading goals.

Dear Milad,

Thank you for taking the time to provide such a comprehensive review of Octa. We are delighted to hear that our commitment to providing diverse trading options, comprehensive tools, and a secure trading environment has resonated with you and the trading community. We are proud of the trust and recognition we have earned among traders, and we are pleased to know that our efforts to prioritise the safety of our client's funds and personal information have not gone unnoticed. At Octa, we strive to uphold the highest ethical standards and adhere to international rules and standards, ensuring our clients can trade confidently.

Your review highlights the value we place on offering a wide range of assets and tools to cater to the needs of all types of traders, whether they are interested in social trading or prefer a more traditional approach. We are committed to providing the resources necessary for informed decision-making and effective market analysis. We appreciate your acknowledgement of our clean record and dedication to honesty and transparency. Building and maintaining trust among our clients is of utmost importance to us, and we are pleased to see that our efforts in this regard have been recognised.

We are committed to continually improving our services and providing a platform that offers not only trading options and tools but also peace of mind to our clients. We would like to know, what since when have you been Should you require further information, please feel free to contact us via live chat or email us at support@octafx.com. We are available for you around the clock.

Kind regards,
Octa Rep,
Octa (Official) 12 December 2023

Azamat 16 Nov 2023

Octa has been my inaugural experience with a brokerage platform, and in my brief journey into Forex trading spanning a few months, it has proven to be an invaluable foundation for accumulating significant experience. The presence of both a comprehensive demo account and a high-quality training base renders trading on Octa not only feasible but comfortable, particularly for those navigating the complexities of Forex for the first time. Navigating the realms of Forex trading, I harbored the persistent desire to find a broker upon whom I could genuinely rely. In terms of payment discipline, Octa has left me with no room for doubt or questioning. The broker impeccably upholds its end of the agreements, demonstrating a commitment to transparency and trustworthiness that is crucial in the financial landscape. Beyond mere transactions, Octa exudes a palpable dedication to expanding its customer base while concurrently safeguarding and enhancing its positive reputation. This commitment is evident in the proactive measures the company takes to ensure that every interaction is marked by integrity and adherence to ethical standards. The evident focus on customer satisfaction and the fostering of a positive trading environment is indicative of Octa's long-term vision and dedication to building lasting relationships with its clientele. As a relative newcomer to Forex, the structured learning environment provided by Octa has been instrumental in my rapid acquisition of knowledge and skills. The comfort derived from a user-friendly interface, coupled with the educational resources at my disposal, has significantly contributed to my confidence and success as a trader. In conclusion, Octa has not only met my expectations but has exceeded them. It has seamlessly guided me through the complexities of Forex trading, offering a reliable platform with unwavering payment discipline. As Octa actively works towards expanding its influence in the market, it continues to earn my trust through its transparent dealings and commitment to maintaining a positive reputation. This broker, with its emphasis on education and integrity, has laid a solid foundation for my journey in the world of Forex trading.

Dear Azamat,

We deeply appreciate your generous star rating and the wonderful feedback you've provided. It brings us immense joy to hear that you're enjoying a great experience with our trading platform. These positive comments inspire us to continue our efforts to enhance our client's experiences on our platforms.

We're curious to learn about the duration of your trading journey with us and which platform features you find most appealing.

Moreover, we extend a warm invitation to you to join our Invite a Friend program, where you have the opportunity to earn commissions for each lot your friends trade. For more details, please visit this link: https://www.octafx.com/ib/invite-friend/.

We encourage you to follow our social media platforms to stay informed about our latest news and upcoming promotions. If you have any additional questions or require assistance, please don't hesitate to reach out to us via live chat or by emailing support@octafx.com. Our team is ready to assist you at any time.

Kind regards,
Octa Rep.
Octa (Official) 17 November 2023

Kirill 14 Nov 2023

I recently embarked on my trading journey with Octa, and my experience so far has been notably positive. One aspect that particularly stands out is their ability to maintain stable spread sizes, even during tumultuous news events, which is quite impressive and beneficial for managing risk and costs in volatile market conditions. The process of making deposits and withdrawals has been seamless and efficient, although there's a nominal commission that varies based on the chosen payment system. The customer support at Octa is another highlight worth mentioning. The support managers are not only responsive but also demonstrate a strong understanding of trading nuances, capable of providing insightful answers to various trading-related questions. This level of support is incredibly reassuring, especially in scenarios that require quick and informed guidance. In conclusion, my experience with Octa has been overwhelmingly positive. The broker's commitment to maintaining stable spreads, coupled with efficient financial transactions and exceptional customer support, makes it a commendable choice for both new and experienced traders. I would confidently recommend Octa to anyone looking for a reliable and user-friendly forex trading platform.

Dear Kirill,

Thank you for such fantastic feedback. We are delighted that you are having such an amazing experience with our Customer Support team and their excellent assistance. Such feedback demonstrates the success of our efforts to give our customers a positive experience. As a registered trader with Octa, we would like to let you know that you are eligible to take part in our Invite a Friend program, through which you can receive commissions from the trades your friends make with us.

You can also follow us on social media for the most recent news and promotions. Please don't hesitate to get in touch with us via live chat or email at support@octafx.com if you have any additional questions. Our staff is available at all times to help you.

Kind regards,
Octa Rep.
Octa (Official) 17 November 2023

Madina 1 Nov 2023

My association with Octa has spanned several months, and I feel compelled to share my overwhelmingly positive experience with this broker. From the outset, Octa has provided an exemplary platform that exudes intuitiveness and reliability. Every trade I initiate is processed with impressive speed, eliminating the anxieties that come with lag or delays. The brilliance of Octa doesn't stop at their top-tier trading infrastructure; their support team is truly a standout feature. In a world where customer support often feels robotic or disengaged, Octa's team is refreshingly responsive and genuinely eager to assist. Whenever I've been confronted with a query or potential issue, their representatives have consistently shown a blend of professionalism and warmth. It's this dedication that instills in me a deep sense of trust, reassuring me that my investments are nurtured and safeguarded. Octa's expansive suite of tools and indicators is another feather in their cap. The richness and depth of their offerings have empowered me to refine my Forex trading strategies and continually realize positive outcomes. Their diverse range of assets - from currency pairs to commodities - ensures that traders have a vast playground to explore and capitalize on market opportunities. Furthermore, Octa's versatility shines through their multiple platform offerings, allowing traders to select an environment that aligns with their preferences and skill set. This flexibility, combined with their enticing bonuses for newcomers, makes the entire trading experience not only lucrative but also deeply satisfying. In conclusion, Octa stands out as a beacon of excellence in the financial markets landscape. Their holistic approach to trading, emphasizing user-friendliness, robust support, and diverse offerings, solidifies them as a top-tier choice for both budding and experienced traders. If you're seeking a harmonious blend of reliability, innovation, and premium support, Octa is the broker you've been waiting for.

Dear Madina,

We truly value the amazing feedback you've shared. We're thrilled that you've chosen Octa as your trusted partner over other investment platforms. Your positive words motivate us to keep enhancing our clients' experiences on our platforms. We're curious to know more about your experience as a trader with us and which specific features of the platform you like the most. If you have any suggestions for areas where we can improve, please feel free to share your insights.

We also invite you to join our Invite a Friend program, where you can earn commissions for every lot your friends trade. You can find more details by visiting this link: https://www.octafx.com/ib/invite-friend/. To stay updated with our latest news and upcoming promotions, we encourage you to follow us on our social media platforms. If you have any more questions or need assistance, please don't hesitate to contact us through live chat or by emailing support@octafx.com. Our team is always available to help you.

Kind regards,
Octa Rep.
Octa (Official) 2 November 2023

Sam M. 28 Oct 2023

Octa has been my broker of choice for the past few months, and overall, my experience has been largely positive. The platform is stable, with a vast array of trading instruments at my disposal. Their trading leverage provisions are generous, and I've found that trading on Octa is not only seamless but also profitable. I've experienced no issues with slippage or requotes, which, for me, speaks volumes about the platform's reliability and integrity. Trading conditions at Octa suit my preferences well. I primarily use the MT4 platform, and I appreciate the simplicity of their fee structure - I pay only the spread without any hidden or additional commissions. It's worth noting for the more ambitious traders out there that leverage for major currency pairs can go up to an impressive 1:500. While I personally steer clear of such high leverage, it's an option that might appeal to certain traders with specific strategies in mind. However, no platform is without its flaws, and there are a couple of areas where I believe Octa could improve. Firstly, the absence of a cent account is a significant drawback for me. While demo accounts offer a risk-free environment, they sometimes lack the realism and psychological elements of live trading, making it challenging to genuinely test new strategies. Secondly, there seems to be an inconsistency in the list of available payment systems. This fluidity in payment options can be a bit unsettling. I once deposited funds using an electronic wallet, only to find it unavailable when I tried to withdraw. This forced me to resort to a bank withdrawal, which was not only time-consuming but also came with steeper fees. In conclusion, while Octa has been a largely positive experience with its commendable trading conditions and prompt fund withdrawal, there are areas that could be refined for an even better user experience. I still recommend Octa for its many strengths, but I do hope they address these feedback points to further enhance their offerings.

Dear Sam M.,

We're sincerely sorry for the delayed response to your feedback. We greatly appreciate the time and effort you invested in providing us with such a positive review. Such comments serve as strong motivation for us to continue our efforts in enhancing our clients' experiences on our platforms. We have taken note of your feedback regarding our payment system and will surely escalate it to the relevant team for our next improvement plan.

We would like to welcome you to visit our YouTube channel, where you can join our webinars held by our trainers and expert traders and interact with them during live webinar sessions. To keep up with our most recent news and promotions, feel free to follow our social media platform. You can get in touch with us via live chat or email if you have any additional questions. We are always available to help you.

Kind regards,
Octa Rep.
Octa (Official) 2 November 2023

Rasul 17 Oct 2023

Embarking on a trading journey can be an exhilarating experience, and for me, it began with Octa, a brokerage introduced to me by a trusted friend. The recommendation didn't come lightly, but with solid reasoning that compelled me to explore further. One of the primary attributes of Octa that instantly caught my attention was its commitment to operating within the legal spectrum. There's a peace of mind knowing you're working with a broker that prioritizes honesty and transparency. No hidden gimmicks or under-the-table dealings; Octa ensures a straightforward trading experience. Their use of universally acclaimed platforms, MT4 and MT5, further elevates their legitimacy. What's more, these platforms are not just renowned, but well-documented online, making it easy for someone like me to find comprehensive guides and tutorials. For many, especially individuals like me who are still in the student phase of life, financial resources can be limited. Octa's considerate entry threshold of just $100 resonated with me. It's not just an accessible amount, but it also reflects Octa's inclusive approach, welcoming both seasoned traders and beginners. It's been a relatively short association with Octa, spanning just a few weeks since my registration on their website. Yet, the results have been nothing short of encouraging. Not only have I successfully navigated the trading waters, but I've also managed to secure my first profit - a handsome sum of $300. This early success, coupled with a seamless trading experience, has bolstered my confidence in Octa. To encapsulate, my journey with Octa has been smooth sailing thus far. While I am still in the nascent stages of my trading career, the initial impressions have been overwhelmingly positive. I'm eager to see where this association leads, but as of now, Octa has my vote of confidence.

Dear Rassul,

We regret not being able to respond to you earlier and extend our gratitude for taking the time to share your positive experience with Octa. We appreciate your trust in our brokerage and are delighted to hear that your trading journey with us has been smooth sailing. At Octa, we prioritise operating within the legal spectrum, ensuring honesty and transparency in all our dealings. We understand the importance of providing a straightforward trading experience. We are committed to maintaining this level of integrity in our services.

We are glad that our use of the universally acclaimed platforms MT4 and MT5 has further elevated our legitimacy in your eyes. These platforms are well-documented online, making it easier for traders like you to find comprehensive guides and tutorials to enhance your trading skills. We also understand that financial resources can be limited, especially for students like yourself, and that is why we take into consideration the minimum deposit amount. However, it is recommended that one should have sufficient funds to support their required margin.

Congratulations on securing your first profit of $300 within just a few weeks of your registration with us. We are thrilled to hear about your early success and are glad our seamless trading experience has bolstered your confidence in Octa. We will continue to support you on your trading journey and provide you with the necessary tools and resources for your growth. You are most welcome to contact us via live chat or email us at support@octafx.com. We are always available for you.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Dylan 20 Sep 2023

I've had the pleasure of trading with OctaFX for approximately a year, and I must say, it's a broker that has stood the test of time. Here's why I find OctaFX to be a commendable choice for traders of various levels of expertise: Broad Spectrum of Trading Instruments: OctaFX impresses with its extensive range of trading instruments. Whether you're interested in traditional currency pairs or the exciting world of cryptocurrencies, OctaFX has you covered. This diversity is a significant advantage, as it allows you to explore various assets and diversify your trading portfolio. Flexible Funding Options: Flexibility is key when it comes to funding your trading account, and OctaFX understands this perfectly. One standout feature is the ability to deposit any amount into your live account, sometimes without incurring additional fees. This flexibility ensures that traders have options tailored to their individual financial situations. Risk-Free Learning with Demo Accounts: For those looking to gain confidence or fine-tune their strategies before committing real capital, OctaFX offers a demo account. This valuable resource allows traders to practice, experiment, and understand the simplest trading strategies without the fear of financial losses. It's an excellent tool for both novice traders looking to learn the ropes and professionals seeking to test new approaches. Suitable for All Levels of Traders: OctaFX truly caters to a broad spectrum of traders, making it a versatile choice. Whether you're just starting your trading journey or you're a seasoned professional, OctaFX provides the tools, resources, and flexibility to meet your needs. Novice traders can learn and grow without feeling overwhelmed, while experienced traders can leverage advanced features to enhance their strategies. In conclusion, OctaFX has proven itself as a reliable broker with a comprehensive range of trading instruments, flexible funding options, and valuable learning resources. Its appeal extends to both beginners and seasoned professionals, making it a broker worth considering for your trading endeavors.

Dear Dylan,

We're delighted that our traders prefer Octa as suitable for both beginners and seasoned professional traders. Thanks for choosing us as your reliable partner. Please keep using it, and we'll provide you with the best user experience.

Don't forget that you can always participate in the "Invite a Friend" program and earn a commission per each standard lot your friends trade. Feel free to contact us through social media if you have any questions or if there is something we can do for you. We'll be happy to hear back from you.

Kind regards,
Octa Rep.

Octa (Official) 5 October 2023

Yakub 19 Sep 2023

Having traded with OctaFX for a considerable period, I can confidently attest to its status as a reputable broker that offers a wealth of tools without unnecessary disruptions during trading. In an industry rife with skepticism and mixed reviews, it's essential to provide some clarity regarding OctaFX. A Decent Broker with Valuable Tools: OctaFX emerges as a respectable broker that equips traders with a diverse array of valuable tools. This comprehensive suite of resources is designed to empower traders, whether they are novices or seasoned professionals. From cutting-edge trading platforms to analytical tools, OctaFX ensures that you have everything you need for a successful trading experience. Addressing Unfounded Accusations of Scam: While some online reviews may make accusations of scams within the forex trading industry, it's crucial to exercise discernment. Often, such claims lack a solid foundation and may be the work of competitors or individuals harboring unrealistic expectations. Profits in trading require knowledge, experience, and prudent risk management, making the pursuit of instant wealth with minimal investments improbable. A Test of Quality Services: I encourage anyone interested in forex trading to give OctaFX a try. By doing so, you'll quickly realize the high quality of services it provides. OctaFX is dedicated to facilitating a smooth trading experience, devoid of unnecessary disruptions. This commitment to service excellence is evident in the robust tools and support available to traders. In conclusion, OctaFX deserves recognition as a broker that offers a plethora of tools for traders while maintaining a commitment to transparency and quality service. It's important to approach reviews with a discerning eye, especially in an industry known for mixed opinions. OctaFX is an excellent choice for those serious about forex trading and eager to access valuable resources for success.

Dear Yakub,

Thank you very much for sharing your feedback and being with us. We're delighted to know you find our platform an excellent choice. Rest assured that we'll keep working on improving it further.

Please note that you can always participate in the "Invite a Friend" program and earn a commission per each standard lot your friends trade. Don't forget that you can always get in touch with us through social media and enjoy our trading content there. Stay tuned for more updates, and ensure you don't miss our upcoming promos. If there's any other feedback you'd like to share with us, you're more than welcome to contact us at support@octafx.com.

Kind regards,
Octa Rep.
Octa (Official) 5 October 2023

Demis 15 Sep 2023

I had a brief experience with OctaFX in the previous year, and I must say it left me with rather unremarkable impressions. The broker offers what I would consider standard trading conditions in the industry. Their spreads tend to hover around the mid-market range, and the commission per lot is more or less in line with what you'd find at other brokerage firms. One aspect that caught my attention is the minimum deposit requirement of $100, which I find quite reasonable. It suggests that starting with a smaller investment might not yield substantial results in the trading world. OctaFX does make an effort to engage its clientele through various means. They regularly host trading contests for both demo and real accounts, which can add an element of excitement to the trading experience. Additionally, they provide deposit bonuses, although I found that these might be better suited for experienced traders. The requirements for meeting the mandatory trading volume to unlock these bonuses are rather high, making them less accessible to beginners. In summary, OctaFX offers a fairly standard trading environment with competitive minimum deposit requirements. While their contests and bonuses can be appealing, they might be more beneficial to traders with some experience under their belts due to the associated trading volume requirements.

Dear Demis,

We are deeply sorry that it took us some time to respond to your feedback. We express our heartfelt gratitude for your exceptional review. We are delighted to know that you are having a great experience with the smoothness of our platform and the user-friendly system. Such comments serve as strong motivation for us to continue our efforts in enhancing our clients' experiences on our platforms. We're genuinely interested in knowing more about which specific platform features you find most appealing.

To keep up with our most recent news and promotions, feel free to join our social media platform. You can get in touch with us via live chat or email at support@octafx.com if you have any additional questions. We are always available to help you.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Michael S. 11 Sep 2023

I was an OctaFX trader for a span of several months until I came across a broker that offered more attractive terms and a broader spectrum of investment opportunities. During my time with OctaFX, I did experience occasional slippage when opening or closing orders, but these instances were relatively infrequent. I've come to regard such occurrences as a natural consequence of market execution, and in that regard, I have no significant complaints about the broker's performance. My trading approach leans towards passive strategies, and I found OctaFX's copy trading service alone to be somewhat limited in meeting my preferences. While copy trading is undoubtedly a valuable feature, especially for those seeking to emulate successful traders, I found that, in terms of profitability, it lagged behind other options like investment portfolios and PAMM accounts. In hindsight, I decided to explore other brokerage firms in pursuit of a more diversified and potentially lucrative investment experience. OctaFX served its purpose during my time there, but my evolving trading style led me to seek alternatives with a wider array of offerings and more favorable conditions.

Dear Michael S.!

We sincerely appreciate your generous star rating and the valuable feedback you have provided. It brings us immense joy to hear that you are thoroughly enjoying your experience with our OctaFX Copytrading platform. We are thrilled to know that our user-friendly platform has contributed to your overall satisfaction. Thank you once again for your kind words, as they motivate us to continue delivering exceptional service. When it comes to slippage, kindly note that it can happen due to the lack of liquidity behind the requested price or when it's been taken by other traders' orders. It can also happen due to market gaps. Being an ECN broker, we cannot guarantee that your order will be executed at the requested price.

If you have any further questions or concerns, please do not hesitate to contact our support team for assistance.

Kind regards,
Octa rep.
Octa (Official) 1 November 2023

Tim 10 Sep 2023

OctaFX marked my introduction to the world of Forex trading, a journey that spans a mere three months thus far. However, my initial experiences with this broker have left me content and satisfied. Let me delve into the specifics of why OctaFX has been a suitable choice for my early trading endeavors. One of the critical factors for any trader is the cost of trading, and in this regard, OctaFX's offerings align well with my expectations. Notably, the spread for the EUR/USD currency pair on the MT4 platform hovers between 0.8 to 1.8 pips. This competitive spread range enhances my ability to manage trading costs effectively. Additionally, I appreciate OctaFX's fee structure. The broker does not levy any charges for depositing funds into my trading account, which is a significant advantage. My only cost in this regard was a nominal fee of approximately one dollar imposed by Skrill for depositing $150, which I consider reasonable and within the expected range. One standout feature that caught my attention on OctaFX's platform is the comprehensive training section. The provided educational resources are thoughtfully structured, making them accessible to traders of all experience levels. The content is presented in a straightforward language with illustrative examples, which greatly enhances the learning experience. It's been an invaluable resource in expanding my understanding of Forex trading, and I find myself returning to it frequently to deepen my knowledge. Looking ahead, my immediate plan is to request a withdrawal of funds from my OctaFX account in the coming days. This will be a pivotal moment in my evaluation of the broker's overall performance. If the withdrawal process proceeds seamlessly without any hiccups or delays, I am inclined to continue my trading journey with OctaFX confidently. In conclusion, OctaFX has proven to be a reliable and accommodating broker for someone in the early stages of their Forex trading career like myself. The competitive spreads, transparent fee structure, and robust educational resources have all contributed to a positive experience thus far. As I move forward, I eagerly anticipate the outcome of my impending withdrawal request, which will play a pivotal role in shaping my long-term partnership with OctaFX.

Dear Tim,

Many thanks for using Octa and for your feedback. We're happy to know you find our platform reliable and accommodating. Rest assured that we'll keep working on improving it further.

Please note that we offer many advantages such as low spreads, fast execution, a wide range of payment options, free educational materials, demo trading, a generous affiliate program and many more. Follow us on social media for the latest news and product updates. If any questions arise, feel free to contact our team at support@octafx.com. We're always happy to hear from our clients.

Kind regards,
Octa Rep.
Octa (Official) 5 October 2023

Ravula Kodandarama Sri Charan 30 Aug 2023

I made 2 deposits of the amount of INR 14,100 and INR 29,000 on August 29, 2023. The mode of payment was via PhonePe. The transactions were successful but the payment gateway couldn't verify. In both transactions, the amount was deducted from my end.
That's where the trouble started! I reached out to OctaFx and they said instant transfer if halted due to any issue will be automatically credited within 24 hours. I shared payment proofs with them and they said your funds are safe with us. Next day, the amount was not credited. This time they said, they are trying to manually reach out to payment provider to respond and it depends on their operating speed and they cant help till payment provider responds. Now no one know if it takes 1 day, 1 week, 1 month or 1 year! OctaFx was reluctant to give a time frame. They were just beating around the bush with same regulate copy paste answers. Now its day 4 and still they say the same thing. Waiting for update from payment provider. Not sure which payment gateway doesnï¿½t respond beyond 24-48 hours. And it clearly shows that the efforts from OctaFx is Zero! I lost 4 trading days and also doubtful about my funds. If the payment gateway doesnï¿½t respond even after 3 days then why are the having such payment providers onboard? And what are their efforts to reach out to payment gateway? No doubt OctaFx is by far the best at trading (I have been trading with them for more than year now) but with regard to deposit and withdrawals I doubt their sincerity and the payment gateways they use. The payment gateway gives us a random individualï¿½s number to transfer the funds. Once transferred and amount not credited then we are in big soup. No where we can see that we are sending it to OctaFx. So now I started to doubt their legality and their mode of operation as well. I read few withdrawal issues here in this forum with similar payment gateway issues. I am not sure when my amount will get credited, as OctaFx says, they cant give a timeframe. It can take 1 day/1week/1 month/1 year. I will post an update here, once I receive the funds so that people can be aware how early or how long does it take to get funds and how quickly/lethargically OctaFx works.

Dear Ravula Kodandarama Sri Charan,

We sincerely apologise for the delay in our response and the inconvenience. Your other post has been responded to, and we can see that you have received the deposits. Usually, our finance department processes the payments as early as possible. However, there might be slight delays in times of technical difficulties. Rest assured, your payments are always safe. For the purpose of tailoring our services as per your needs, we would like to know what is your favourite feature on Octa.

In order to keep you updated with our latest news and promotions, we recommend you follow us on social media platforms. Our teams post daily, so you will surely enjoy it. For any further queries, you can contact us via live chat or email at support@octafx.com. We are available for you around the clock.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

I am happy to update you that my 2 deposits were credited this evening.
Ravula Kodandarama Sri Charan 30 Aug 2023

Dear Ravula Kodandarama Sri Charan,

We're sincerely sorry that it took us some time to respond to your feedback. We're glad that both of your deposits have been successfully processed. We're sorry for any inconvenience and the delay happened. Our dedicated teams work tirelessly to ensure that all transactions are processed without any delay, and we will definitely take measures to prevent any issue from happening. Should you have any further inquiries, please do not hesitate to contact us via live chat or email at support@octafx.com. The Customer Support team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

I'm also but my withdrawal 3 of my withdrawal octxfx claim was successful and I got email& apps also mention was successful but only 1 withdrawal credit to my acct another 2 is not. I asked customer service about this the response is 24h but now more that 24h. the issues is why send email mention my withdrawal is successful. if pending just tick pending don't lie to your customer.
Eza 28 Oct 2023

Dear Eza,

We are very sorry for the issue you had. We're constantly trying to improve the quality of our services. We have already sent funds to your account if you received notifications and emails that your withdrawal request has been completed. Now, it's up to your bank to process it. Depending on your bank's operating speed, this usually takes up to 24 working hours.

If, after 24 hours, the funds still need to be received, kindly provide us the updated bank statement to Live Chat or email support@octafx.com to check your case further, and we will try to help you immediately.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

Katie 21 Aug 2023

I've found their order execution to be swift and efficient. Minimal slippage, even during volatile periods, ensures that traders get their desired entry and exit points. OctaFX shines when it comes to analysis tools. Whether you are a technical trader or someone who relies on fundamental analysis, their tools and charts are up-to-date and comprehensive. I've rarely faced any stability issues with their platform. It's robust and tends to perform well even during high-traffic times. The partnership program they offer is attractive, especially for those looking to refer and earn. Lastly, the range of tradable assets is vast, giving traders plenty of options to diversify their portfolio. OctaFX provides a well-rounded trading experience. While there's always room for improvement, they rank high in many essential areas like customer support, order execution, and transparency. As always, traders should undertake their research before diving in.

Dear Katie!

We are truly grateful for the invaluable feedback you have shared with us. Your input is highly valued and greatly appreciated. It fills us with immense joy to learn that you are thoroughly enjoying your experience with our products. Your satisfaction is of utmost importance to us, and we are delighted to hear that we have met your expectations. Your positive feedback serves as a testament to the tireless efforts and unwavering dedication we have put into perfecting our payment transaction process. We strive to provide you with a seamless and efficient experience, and your words of praise validate our commitment to excellence.

Thank you once again for taking the time to share your thoughts with us. Your feedback motivates us to continue delivering exceptional products and services. We look forward to serving you in the future and exceeding your expectations.

We recommend you follow us on all our social media platforms to stay updated with the latest news and promotions. If any questions arise, feel free to get in touch with our team at Live chats or via email. We're always happy to hear from our clients.

Kind Regards,
Octa Representatives.
Octa (Official) 1 November 2023

Aiden 20 Aug 2023

What I particularly like about OctaFX is their transparency in commissions and fees. They are competitive in the market, but traders should still be aware of any occasional non-trading fees. In my experience, OctaFX has proven to be reliable. I've not encountered any major issues or unnecessary delays while trading. OctaFX's regulatory status adds to their credibility. Traders can be assured that they are adhering to standard operational guidelines, which is always a positive in the forex world.

Dear Aiden,

We deeply appreciate your generous star rating and the wonderful feedback you've provided. It brings us immense joy to hear that you're enjoying a great experience with our service. These positive comments inspire us to continue our efforts to enhance our client's experiences on our platforms.

We're also extending a warm invitation to you to join our Invite a Friend program, where you have the opportunity to earn commissions for each lot your friends trade. For more details, please visit this link: https://www.octafx.com/ib/invite-friend/.

To stay informed about our latest news and upcoming promotions, we encourage you to follow our social media platforms. If you have any additional questions or require assistance, please don't hesitate to reach out to us via live chat or by emailing support@octafx.com. Our team is ready to assist you at any time.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Opak 19 Aug 2023

Their customer support is quite proactive. I've reached out to them multiple times, and each time they've been responsive and knowledgeable. Additionally, they seem receptive to trader feedback and continuously strive for improvements. The suite of trading tools OctaFX offers is robust and caters to a variety of trading strategies. However, the inclusion of a few more innovative tools could make it even better.

Dear Opak,

We regret that we took some time to reply to your feedback. We are thrilled to hear that you are enjoying an outstanding experience with our Customer Support team and their exceptional assistance. This feedback underscores the success of our ongoing efforts to provide our customers with a positive experience.

As a registered trader with Octa, we would like to inform you that you are eligible to participate in our Invite a Friend program, which allows you to earn commissions based on the trades made by your friends who join us.

To stay updated on our latest news and promotions, we invite you to follow us on social media. If you have any additional questions or require assistance, please do not hesitate to reach out to us via live chat or by emailing support@octafx.com. Our staff is available around the clock to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Callum 18 Aug 2023

OctaFX provides a commendable service quality. Their platform is intuitive and caters well to both newbies and veteran traders. However, certain advanced features could be more easily accessible for seasoned traders. The withdrawal process with OctaFX has been fairly smooth for me. Most of my withdrawal requests have been processed within a day or two, which is appreciable.

Dear Callum!

We apologize for the delay in our response. We greatly appreciate your wonderful review. It is always a pleasure to hear that our services are being valued. Thank you for praising our withdrawals and customer service. Your comments truly brighten our day and serve as a recognition of our employees' hard work. We will make sure to pass on your suggestions to the relevant department. We are sincerely grateful to you.

To stay updated on our latest news and promotions, we recommend following our social media channels. If you require any further information or have any questions, our live chat and email support are available 24/7. We eagerly await your response.

Best regards,
Octa Representative
Octa (Official) 1 November 2023

Dan 5 Aug 2023

They have attentive brokers and customer service. I get the prompt and efficient support that I need to succeed in trading. All transactions are trouble-free and that includes withdrawals which are processed smoothly. They have given me so many great opportunities to earn money. I am glad to have traded with the right broker. I gain good profit and received my withdrawals earlier or on time. Both brokers and customer service are good to me. They have been giving me the best services and advice I need to succeed on my trades.

Dear Dan,

We greatly appreciate the fantastic feedback you've provided. We're absolutely thrilled to hear that you're enjoying a superb experience with the smooth operation of our payment system and exceptional experience with our Customer Support team, particularly in terms of their prompt assistance. Such encouraging comments inspire us to continue our efforts in enhancing our clients' experiences on our platforms.

We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.

We extend an invitation to you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.

To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Bhavik Gada 26 Jul 2023

Octafx have not processed my withdrawals. They are delaying my withdraw from 3 business days. I have request withdrawal on 24th July 2023. 1837 usdt. Request I'd: W11474804. Account no. 596296.From three days they making stories that there is technical issue in usdt. The provider having technical issue. Their usdt deposits are working. But their withdraw usdt (trc20) not working. I go to live chat they say we have you on priority someone saying you will receive shortly and some are not giving timeframe. If you were having technical issues on crypto usdt trc20 then you should d have mentionded during withdrawal or emailed me. I was having 6 hours to cancel the withdrawal. Now am saying them everytime on live chat to process my withdrawal faster. They saying payment provider is having technical issue and delaying the payment. Octafx process my withdrawal fast if you seeing this. I told them to cancel my withdrawal that also they are not doing.

Dear Bhavik Gada!

We apologize for any inconvenience caused by the delay in payment processing. We understand that this may have caused frustration, and we appreciate you taking the time to bring this matter to our attention. At our company, we strive to continuously enhance the quality of our services, including the speed of payment processing.
It is important to note that withdrawal delays can occur due to the necessary time it takes for payment providers to process transactions. While we work diligently to minimize these delays, there are instances where factors beyond our control may affect the speed of payment.
Your feedback regarding the withdrawal issue is valuable to us, and we assure you that we will make every effort to improve the payment experience for you and our other customers in the future. We are committed to providing a seamless and efficient payment process, and your satisfaction is of utmost importance to us.

Kind regards,
Octa Rep.

Octa (Official) 1 November 2023

Nadeem Sarwar 26 Jul 2023

W11476753 request for withdrawal 374$ 24th July 2023 but still showing in pending why Octa do like that?

Dear Nadeem Sarwar!

We understand that the delay in payment processing may have caused inconvenience and frustration. However, please be assured that we are constantly working to enhance the quality of our services, including the speed of payment processing.

It is important to note that although payment processing can experience delays due to the necessary time it takes for payment providers to process transactions, we are making every effort to minimize these delays. We are confident in our ability to provide timely and efficient payment processing and will continue our efforts to maintain the high standards that we have set for ourselves. Thank you for your patience and understanding.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Nadeem sarwar 26 Jul 2023

I requested for withdrawal 374$ 24th July 2023 more than 2 days showing still pending where is going my withdrawal fund am in very trouble.

Dear Nadeem Sarwar,

We're genuinely sorry for the delay in responding to your feedback. We regret that you did not have a positive experience with Octa prior to this. The withdrawal delay issue originates on the side of our payment processing company. We understand that it can be frustrating when expected funds are delayed or not processed in a timely manner, and we will make sure to take extensive measures to avoid such issues in the future. Should you face any issues, please do not hesitate to contact us via live chat or email at support@octafx.com. Our team is always ready to assist you.

Kind regards,
Octa Rep.

Octa (Official) 1 November 2023

Delight Opak 25 Jul 2023

Am So So disappointed in my friend that introduce me to OctaFX. How can you recommend a fraudulent Broker such as OctaFX to me? I deposited for three days now but they are refusing to credit my account when I chat them. Their song is always technical issue. A big platform like Octafx taking someone's hard earned money as little as $100? Why steal from customers before surviving? Am going on compaign to let the whole world hear about them. Am waiting, if my funds having be credit, I will take the necessary action. If they credit it too, I will be back here and testify.

Dear Delight Opak!

We would like to offer our sincerest apologies for any inconvenience caused by the delay in processing your payment. We understand that this may have caused frustration, and we appreciate you for bringing this matter to our attention. At our company, we are committed to improving the quality of our services, and we are constantly working to enhance the speed of payment processing.

It's important to note that deposit delays can occur due to the necessary time it takes for payment providers to process transactions. While we work diligently to minimize the time, there may be instances where factors beyond our control could affect the speed of payment. Nonetheless, we promise to keep you informed every step of the way, and we will do everything in our power to ensure that your payment is processed as quickly as possible.

Kind regards,
Octa Rep.

Octa (Official) 1 November 2023

Precious 14 Jul 2023

I have trades where price moves 1000 pips and there's only 600+ dollars reflecting on the trade. I thought 1 pip = 1 dollar.

Dear Precious,

We are deeply sorry for the delay in responding to your feedback. We regret that the pips value has caused confusion to you. Please note that the value of one pip is always different between currency pairs because of differences between the exchange rates of various currencies. PIP stands for "Percentage in Point" or "Price Interest Point." It represents the smallest price move that an exchange rate can make based on market convention. For most currency pairs, one pip is equivalent to 0.0001, which is one-hundredth of a percentage point. However, in some currency pairs involving the Japanese yen, one pip is equivalent to 0.01.

For a further explanation regarding this, we invite you to visit our educational sections on our official website. You can also visit our YouTube channel, where all the video courses explaining the basics of forex trading can be accessed. You can also join our webinars held by our trainers and expert traders and engage with them during live webinar sessions. Should you face any issues, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to assist you.

Kind regards,
Octa Rep,
Octa (Official) 1 November 2023

Hello! We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and a screenshot of the proof. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding. Kind regards, OctaFX Rep.

OctaFX 21 Jul 2023

Rakesh 7 Jul 2023

On 04th July, I made a payment of 25000 through UPI to the UPI ID *** as instructed on the Company App portal. However, there seems to be a misallocation of the payment. The company's support team claims that I paid to a different UPI ID, namely ***, which is not accurate. It is disheartening that even after sharing this evidence multiple times, I have not received any concrete resolution or update on the matter. Please help me to get my payments from octafx as I am not getting any support from them.

Dear Rakesh!

We are sorry for the delay in processing your payment. We understand that this delay may have caused inconvenience and frustration, and we appreciate you bringing it to our attention. Our company is committed to continuously improving the quality of our services, including the speed of payment processing.

It is important to note that payment processing delays can occur due to the necessary time it takes for payment providers to process transactions. Although we work hard to minimize the time, there may be instances where factors beyond our control may affect the speed of payment.

Your feedback regarding the deposit issue is valuable to us, and we assure you that we will make every effort to improve the payment experience for you and our other customers in the future. We are dedicated to providing a seamless and efficient payment process, and your satisfaction is of utmost importance to us.

We apologize once again for any inconvenience caused and thank you for your understanding and patience. If you have any further concerns or questions, please do not hesitate to contact our customer support team, who will be happy to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Dear Rakesh! We apologize for any inconvenience caused by our delayed response, and we want you to know that we appreciate you bringing this matter to our attention. We understand that it can be frustrating when issues like this arise, and we are committed to resolving them as soon as possible. To ensure a speedy resolution, we kindly request that you provide us with some additional information. Specifically, we would need your trading account number and deposit proof. You can send us an email at support@octafx.com with this information. We understand that this may be an inconvenience for you, however, this valuable information will help us to investigate the matter thoroughly and provide you with a solution. Our dedicated team will work hard to investigate the issue and provide you with an update as soon as possible. We appreciate your patience and understanding in this matter. Once we receive your information, we will be better equipped to help you with any questions or concerns you may have. Please let us know if you have any further questions or concerns. We are always here to help! Kind regards, OctaFX Rep.
OctaFX 21 Jul 2023

Kanhaiyalal Tewatia 27 Jun 2023

W11117576 withdrawal of $673 still pending. account no 47584506, but funds are not credited to my account yet now.

Dear Kanhaiyalal Tewatia,

We are deeply sorry that we took some time to reply to your feedback. We apologize for the inconvenience the delayed withdrawal caused you. You have every right to be unhappy with the circumstances, and we sincerely regret any inconvenience or frustration this has caused. When anticipated funds are delayed or not processed promptly, it can be upsetting. On occasion, the processing of a withdrawal or deposit may be delayed due to a technical problem on the part of the payment provider.

Rest assured that we are taking extensive measures to avoid such issues in the future. Should you face any other issue, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Aarti 18 Apr 2023

I deposited 10K on 24th March 2023 in my trading account but it's still not reflecting in my account in order to trade. It's been 25 days since the transaction and I'm writing to customer care on daily basis without any positive response. Every time they say is that their Finance team is getting in touch with the agent for fund verification and will be resolved as soon as possible. I feel it's a total scam and they aren't serious about their customers money. I'll surely tell my friends to refrain from using Octafx in future.

Dear Arti!

We sincerely apologize for any inconvenience caused by your recent payment processing experience. Our primary goal is to ensure that our customers receive fast and efficient service, and we deeply regret that we fell short of your expectations on this occasion.
At our company, we constantly strive to improve our payment processing systems to provide a seamless and hassle-free experience for our valued customers like yourself. However, we understand that there may be instances where unforeseen issues arise, leading to delays or complications.
Please know that we take your feedback seriously, and we are actively working to address any shortcomings in our payment processing procedures. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work towards resolving any issues you may have encountered.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

Dear Aarti, We are sorry for the inconvenience you facing while depositing. We wish to understand the issue better, please provide us the deposit ID number or you can provide us your trading account number. We'd like to take this opportunity to point out that most transactions at OctaFX are completed on time, and delays are uncommon. In an emergency, our team goes above and beyond to investigate the situation, determine what went wrong, and serve our customers as much as possible. Unfortunately, there is always the possibility of specific technical issues with any financial operation, but you can be confident that we are committed to providing a solution as soon as possible. We sincerely apologise for the inconvenience and hope that this incident does not overshadow your experience with our brokerage. Kind regards, OctaFX Rep.
OctaFX (Official) 25 Apr 2023

Arvind Kumar 17 Apr 2023

I've live account in octa fx. But there is no security of your fund as if any body hack your mail id and can access you octa fx account. as it happened in my case, now my account is nill. Somebody changed the pin and withdrew all me money from live trading account. And now the support deparment says it is third party access we are not responsible. Why have you not taken safety measures like 2 fa or otp thorogh SmS while withdrwaing. My account is nill because of your negligibility. Hacker has taken adwantage of this, because they can hack any email id and accesss anybody's account.

Dear Arvind Kumar,

We are genuinely sorry for the delay in responding to your feedback. We regret that you did not have a positive experience with Octa prior to this. However, we do not have enough information to identify your account. Please believe that we take great caution to prevent such issues from happening to our clients. We take note of your suggestions and will escalate them to the related team for our future development plan. Should you need us to investigate the issue you are facing, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to help you.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

B.S.Ram 21 Mar 2023

Octafx blocked my deposit money. Almost one week over. Still my deposit not credited into my trading account. I am asking daily on live chat. They're always saying. Payment service provider problem, some time saying bank side problem. Every time they are saying fake words. They're blocked my deposit. Octafx using my deposit money. They're not good fx broker. Stay away. Fraud broker they are.

Dear B.S.Ram,

Thank you for taking the time to let us know about the payment hold-up.

We're very sorry that you underwent issues depositing your funds. As we can see, our Financial Department is already on the case, and we'll update you shortly following their investigation results. Meanwhile, you can get in touch with our team at support@octafx.com, and our team will be happy to answer your further questions.

By taking this opportunity, we wish to mention that regularly most transactions at OctaFX are completed on time, and delays are rare. In an emergency, our team ensures to dive deep into the matter, find what went wrong quickly, and help our customers as much as possible. Unfortunately, there's always a chance for specific technical issues for any financial operation, but you can rest assured that we're committed to providing a solution promptly.

Once again, we sincerely apologize for the delay and hope this incident won't overshadow your experience with our brokerage.

Please message us whenever you can for further updates. We'll be happy to hear from you and answer your questions.

Kind regards,
OctaFX Rep.

Octa (Official) 27 March 2023

General question, which method have you used to deposit?
Ramesh.V 17 May 2023

Dear Ramesh V!

We apologize for the delay in responding to you. You can use UPI, Local banks, India Cash and Netbanking if you are verified, Neteller, Skrill, Bitcoin, Ethereum, Litecoin, Tether USDT (ERC20, TRC20), and Dogecoin in India.
Minimum deposit via Neteller and Skrill is 50 USD and with Bitcoin is 0.00037 BTC, via Ethereum is 0.02 ETH, via Litecoin is 0.3 LTC, via Tether is 50USDT, via Dogecoin is 230 DOGE, via Local banks & UPI is 1500 INR, via Netbanking is 20 USD, via India Cash is 500,000 INR.

Should you have any questions, please donâ€™t hesitate to reach out to our team at support@octafx.com.Weâ€™re always glad to assist our customers.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

Sharanya 12 Jan 2023

Octafx is losing trust and values. Due to some emergency i had placed withdrawal request on 3/1/2023 it's been 10 days since funds got debited from wallet but not credited to my bank account. Submitted my bank statement and all supportive documents Nothing is Fixed. I have been contacting live chat support team they say its in progress and rectified since 10days. MT4 A/c: 26983318. Amount - 1633USD. Withdrawal Request ID -9056517. Payment Transaction Number : 23736059. Please dont play with Investor Funds. Its just my Principle Amount which had requested for withdrawal not Any Profit Withdrawal kindly process my money to bank A/c.

Dear Sharanya,

We're very sorry your payment is taking longer than expected.

Upon following your case, we've found that our team processed the transaction on the same day as requested, and there weren't any issues from our side at the time. After your previous reports about not receiving the payment, we can see that our Financial Department got in touch with the payment provider and requested more information from their end. Unfortunately, we're yet to be updated, and you can rest assured that once we obtain the data, we'll contact you immediately. In addition, we initiated another request for updates and will hopefully receive them shortly.

Once again, we apologize for this hold-up. We understand how frustrating it is to wait longer, and what happened doesn't sound like the services we aim to provide, and we'll ensure to take your case on board with our team to avoid such issues in the future. OctaFX always complies with payment obligations, and we're committed to resolving this unexpected inconvenience.

Please bear with us and allow a little bit of extra time. You can also reach out to us at support@octafx.com for more information, and our team will be happy to assist you anytime and keep you up-to-date.

Kind regards.
OctaFX Rep.
Octa (Official) 18 January 2023

Hamid Ali 29 Dec 2022

Octafx stole my 23000$+ and blocked my account. Upon requesting refund they are telling me you've withdraw more balance than deposit, no refund, they block your account if you profit, so stay away.

Dear Hamid Ali,

We deeply regret you felt like sharing your feedback twice.

Please note that our company constitutes a specific set of trading conditions for our customers' benefit. In cases when our customers violate these terms, as a company, we reserve the right to no longer provide our services to the person deemed in breach of these conditions.

Upon further investigation, we've found a specific abuse of our negative balance protection feature in your account. Notably, some of your orders were opened at once, hedging from two trading accounts. The negative balance protection adjusted your balance in one account while you gained profit in another. Doing that eliminates the risks and abuses the feature provided to our clients as a benefit, and since we cover these adjustments ourselves, we consider such actions an abuse.

That being said, we want to refer to our Customer Agreement, clause 8.2, for the reasons behind your account access restriction and cancellations of the orders affected by the violations:

Any kind of abusing and/or taking unfair (direct or indirect) advantage of the Company'strading conditions may be a subject of investigation. Should facts of such abuses arise, the profit and/or loss gained with this advantage may be cancelled by the Company's decision. The Client fully acknowledges this.

In conclusion, we want to emphasize that following everything that was mentioned, the cancellation of the profit made through the platform abuse and the rejection of providing our services further to you is clearly explained and justified from our end, and we can't proceed with a refund.

Please email us at support@octafx.com with any further questions.

Kind regards,
OctaFX Rep.
Octa (Official) 9 January 2023

syakirin 9 Dec 2022

Submitted a withdrawal but still have not received my money. Trading acc no 41188579.

Dear syakirin,

We're sorry it took longer to receive your funds than you expected.

Upon looking into your case, we've found that your last withdrawal request was completed on December 6, the same day as requested. If it's not the payment you're referring to in your review or your funds haven't arrived yet, please get in touch with us at support@octafx.com. We also encourage you to provide a recent bank statement and the withdrawal ID. This data could help our team investigate what could possibly go wrong.

By taking this chance, we'd like to note that our Financial Department ensures that most payments are processed timely, and delays are rare. However, if your transaction is taking longer, we ask you to reach out to us directly so we can look into what happened immediately and provide further information.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 19 December 2022

Don't believe because my withdrawal still not received. octa send email&apps also mention 3 my withdrawal is successful but only 1 I received another 2 still not received. how come you send email successful if we didn't receive the money and your customer service say will be credit in 24h but now is been 2 day. if the withdrawal pending just tick pending don't send email mention successful because octa try to lies their customers.
Eza 28 Oct 2023

Prabhat Tyagi 7 Dec 2022

How can one of the leading broker depend on one payment solution provider? I am a very small trader but want to trust the platform but how should I trust when small amount are not being processed. I made 3 withdrawals which are in pending and on contacting the customer care they say it is been processed from our end but we are facing difficulties/technical issues with our payment solution provider/payment gateway so we ask to wait till we solve the issue. So I come back to my above question, ï¿½how can you be depended on single solution? To deposit the money you have multiple mediums but for withdrawal only one?

Dear Prabhat Tyagi,

Thank you for raising our attention to the issue. We're very sorry you experienced difficulties withdrawing your funds.

After looking into your case, we've found that you cancelled two of the mentioned payment requests and created another one today. Please be informed that we ask our customers to allow us up to 3 business days for payment processing. Yet, keeping in mind the recent issue with transactions via local banks in India, we may ask you to permit us extra time. Also, please avoid creating new requests if you already have one in the pending status and try to use other payment methods such as Skrill, Neteller and crypto wallets until the issue is resolved.

Once again, we apologize for the increased processing time. Please note that our team is working diligently to resolve it timely and staying abreast of all new developments with the payment provider. Hopefully, things will be back to normal soon; meanwhile, we encourage you to email us directly at support@octafx.com with any questions regarding the current situation. Our team would be happy to help you out.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 8 December 2022

Padma Meenakshi 7 Dec 2022

W8720504 and W8720485 are my withdrawal request number. I have made a withdrawal request on 5th December at 3.30 pm. When I contact the customer service, they are providing lame excuses saying, payment provider yet to approve the transaction. It is on your end. If i made delay on the deposit, will you credit the fund into our account. No right. There were time , octafx had deposit withdrawing issues few months back and i regain the trust with you guys, kindly don't spoil it again. Please find an alternative to your customer. If the customers are trustworthy and why can't you be the same. Kindly do some initiative and resolve this issue. Please credit my withdrawal amount asap. Thanks

Dear Padma Meenakshi,

Thank you for bringing this issue to our attention. We're very sorry your payments are taking longer than you expected.

Unfortunately, we're undergoing technical issues with transactions through local Indian banks, and the processing time has increased accordingly. Our team is trying to resolve it shortly, and hopefully things will be back to normal soon. Meanwhile, we encourage you to allow us extra time for payment processing, avoid creating new requests via local banks and use other payment methods such as Skrill, Neteller and crypto wallets.

We sincerely apologize for the inconvenience and want to assure you that this is only temporary. Indeed, waiting can be highly frustrating, and our team perfectly understands that. We will be happy to answer all your questions and update you with the latest if you get in touch with us at support@octafx.com.

We're looking forward to hearing from you soon and genuinely hope that this won't overshadow your overall experience with OctaFX.

Kind regards,
OctaFX Rep.
Octa (Official) 8 December 2022

Facing the same issue. On contacting the customer support they say itï¿½s an issue with the payment gateway they use. My simple question to them is ï¿½Being one of the leading broker in this field how can they be depended on single solution and not have an alternative solution to tackle the down timeï¿½. My trading account is 12904833. I have 3 pending withdrawal W8751780, W8750588, W8736684.
Prabhat Tyagi 7 Dec 2022

Dear Prabhat Tyagi!

We sincerely apologize for any inconvenience caused by your recent payment processing experience. Our primary goal is to ensure that our customers receive fast and efficient service, and we deeply regret that we fell short of your expectations on this occasion. At our company, we constantly strive to improve our payment processing systems to provide a seamless and hassle-free experience for our valued customers like yourself. However, we understand that there may be instances where unforeseen issues arise, leading to delays or complications.

We value your business and would like to assure you that we are committed to rectifying any problems and providing you with the exceptional service you deserve. If there is anything specific you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team. They are available to assist you and ensure that your payment processing experience is as smooth as possible.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We appreciate your continued support and look forward to serving you better in the future.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

Umesh Bajaj 19 Nov 2022

My request no 10905855. I made a deposit of 2000 rs on 15 nov via UPI but it still not credited to my octa fx account..I contacted several times to customer support..everytime they give same reply that ur request is in process our finance team are working on that. I even shared screenshot to them of transaction. but yet they are saying same thing again and again.

Dear Umesh Bajaj,

Thank you for reaching out and letting us know about the issue.

We're very sorry that it took longer to receive your payment. Unfortunately, we're undergoing technical issues with UPI at the moment, which specifically impacts the processing time. Yet, we can see that your transaction was completed on November 20 after you reported it via live chat. Our Financial Department initiated an investigation right after, and your funds were credited following it. If you have further questions, please contact us at support@octafx.com, and we'd be happy to assist you.

Once again, we apologize for the waiting time. We understand that it must be frustrating, and you can rest assured that our team is trying to look into the issue and fix it shortly. Until the problem is resolved, please try to use other payment options, which are available in your Personal Area in the deposit section.

You can also get in touch with us anytime, and we'll be happy to address your concerns.

Kind regards,
OctaFX Rep.
Octa (Official) 25 November 2022

Madhan Kumar B 18 Nov 2022

I made a withdrawal request on November 15, 2022, and as per octafx website, the amount will be credited in maximum 3 days. Even after 3 days, I still didn't receive the money. Whenever I contact their support team, they give different reasons and ask me to wait. I can see in the previous review that their withdrawal was completed the next day. I don't know why can't they process my request even after 3 days. My withdrawal request ID is W8510417, and my trading account is 12669475. I have never experienced like this with Octafx. Makes me wonder about their customer service.

Dear Madhan Kumar B,

Thank you for taking the time to present the issue to our attention.

We're very sorry that your payment took longer than expected. Unfortunately, we've been undergoing some technical difficulties with Netbanking, which affected the processing time. We can see that your transaction was completed on November 21, and we also appreciate you confirming that. If you have further questions, please get in touch with us at support@octafx.com, and we'll be happy to help you out.

By taking this chance, we wish to note that our Financial Department is putting in hard work to ensure most payments are processed timely. However, in rare cases, it may take slightly longer, and we ask our customers to allow us extra time for investigation and troubleshooting. Meanwhile, our team is always here to assist and provide you with the latest.

Once again, we regret the delay and will do our best to take your case into consideration and improve our workflow. We genuinely hope this incident won't overshadow your previous experience with OctaFX and you'll give us a second chance.

Please don't hesitate to message us whenever anything comes up. We're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official) 23 November 2022

Update: My withdrawal has been completed on November 21, 2022.
Madhan Kumar B 21 Nov 2022

Dear Madhan Kumar B!

Hey there! I just wanted to say a big thank you for using Octa and sharing your feedback with us. We're thrilled to hear that you find our withdrawal process quick and easy. We're committed to providing you with the best possible user experience, so please keep using Octa and let us know if there's anything else we can do to help.

To stay up-to-date with our latest developments, news, and promotions, please follow us on our social media channels. If you require more information or have any inquiries, our live chat and email support (support@octafx.com) are available 24/7.

Kind regards,
Octa rep.
Octa (Official) 1 Nov 2023

Tan 16 Nov 2022

My request w8511637. I made a withdrawal. The customer service ask me why am I making a withdrawal with short period and the withdrawal is delay. I wanted to say why is it I cannot made a withdrawal if I have made money and I don't want trade. Is it must wait till I lose back? Till now they are still delaying my withdrawal.

Dear Tan,

We're sorry that your payment took longer than you expected.

After looking into your case, we've found that you placed your withdrawal request on November 15, and it was completed today, November 16. Please be informed that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank account. We hope your funds have arrived by now and the issue is resolved. If not, please wait within the mentioned timeframe and contact us at support@octafx.com for further inquiries.

By taking this opportunity, we also want to briefly explain that our Financial Department processes bank transactions manually and usually ensures to complete them in a few hours. However, certain delays are possible for such financial operations, and we may ask for up to 3 business days for payment processing. Meanwhile, you can always get in touch with our team via email or our website; they will be happy to provide you with the latest.

Furthermore, as a reliable international Forex broker, we strictly follow our AML policies to prevent possible money laundering attempts, which is why sometimes, our team may ask you for reasons if you decide to withdraw your funds right after depositing them.

We hope this clarifies what happened and the incident won't exceed your previous experience with our brokerage.

Please message us whenever you have any questions. We'd be happy to talk to you.

Kind regards,
OctaFX Rep.
Octa (Official) 16 November 2022

Chox 1 Nov 2022

Hello. Trading account no. 20793642. It's been 3 business days since my withdrawal but the status is still pending. I tried to connect with chat support but still same answer that finance team is checking and processing your amount. It's very hard for to see that kind of delay. As I am part time trader and I have only account with octafx. Please let me know when my money is going to come in my bank account. I did withdrawal request last Friday.

Dear Chox,

Thank you for taking the time to bring this issue to our attention.

We're very sorry that your withdrawal request took longer than you expected. As we can see, you placed it on Friday, October 28, and it was completed on November 2. That said, we genuinely hope your funds have arrived, and the issue is resolved. If you have further questions, please email us at support@octafx.com, and we'll be happy to assist you.

Once again, we regret that your payment was delayed. Please note that our Financial Department is doing its best to complete most payments within a few hours, yet certain delays are possible in rare cases. On such occasions, we ask our customers to allow us up to 3 business days for investigation and payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/

We hope this incident won't overshadow your experience with our brokerage and you'll continue to enjoy our services.

Please email us anytime if there's anything else we can do for you.

Kind regards,
OctaFX Rep.

Octa (Official) 16 November 2022

syakirin 21 Sep 2022

Scam broker, submitted a withdrawal but still have not received my money. trading no 41188579. Do not use this broker.

Dear syakirin,

We're sorry to read about your experience withdrawing your funds.

After reviewing your case, we've found that you placed the last withdrawal request on September 20, and it was completed on our side within an hour. We wish to remind you that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank accounts. That said, we genuinely hope your funds have reached your end by now, and the issue is resolved. If not, or you have further questions, please get in touch us at support@octafx.com. We'd be happy to help.

By taking this chance, we also want to inform you that our Financial Department ensures to process most payments in a few hours, but we may ask for extra time. As a reliable international Forex brokerage, we always comply with our obligations. However, our Customer Agreement constitutes the payment processing time of up to three business days, and we highly encourage you to keep that in mind. You can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Please feel free to reach out to our team anytime. They're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official) 27 September 2022

Ravi Saini 2 Sep 2022

Hello. Trading account no. 19174733. It's almost 1week and still my withdrawal of total 1800usd is not received yet. I tried to connect with chat support but still same answer that finance team is checking and processing your amount. It's very hard for to see that kind of delay. As I am full time trader and I have only account with octafx. Please let me know when my money is going to come in my bank account. I did withdrawal request last Friday.

Dear Ravi Saini,

Thank you for taking the time to bring this issue to our attention.

We're sorry you underwent trouble with one of your payment requests. Unfortunately, we couldn't find the withdrawal you're referring to and look into its status. That said, we'd encourage you to get in touch with our team at support@octafx.com and provide the payment ID or any other information that could help us identify it and track it on the system.

Also, we'd like to mention that usually our Financial Department ensures to complete payments in a few hours and delays are rare. However, in cases of technical issues, the process becomes less straightforward, and we may ask our customers to allow us extra time. Nevertheless, you can rest assured that our team is always here to help, and you can reach out to them via email or one of our social media accounts. They'd be happy to help you anytime.

We appreciate your patience and are looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.
Octa (Official) 20 September 2022

Chidozie John 31 Aug 2022

Octafx is of the best trading platform that I have used. Easy to understand and simple interface for a beginner to go through without difficulty.

Dear Chidozie John,

Thank you for reaching out and sharing your kind words with our community and us.

We appreciate you letting us know that you enjoy trading at OctaFX. Our team puts in hard work to ensure one of the most competitive Forex trading services, and they will be happy that your review reflects that. Needless to say, we also do our best to help our newcomers learn Forex trading and provide plenty of free educational materials, including text articles, video tutorials, live webinar sessions, demo trading and even trading courses.

If there's anything else you'd like to bring in, be sure to message us via one of our social media channels. We want to hear more from you.

Kind regards,
OctaFX Rep.
Octa (Official) 1 September 2022

drashti patel 31 Aug 2022

Respected authorities, please give my withdrwal which is done on 30 august 2022 for $650, request id is w7664362, trading account number is 19039449. And is there any issue then please let us know about same. Till that time atleast do one call regarding same matters and even we want to discussed so many another matters for the same but I am not getting call since 2 days, even after making frequent call back request.

Dear drashti patel,

We're very sorry your payment took longer than you expected.

Upon reviewing your case, we've found that the withdrawal you're referring to was completed today, September 1. We can also see that one of our managers contacted you by phone and explained about the payment processing. We genuinely hope that your funds have reached your end by now, but if not, please allow up to 24 hours for a completed payment to arrive in your bank account. You can also get in touch with our team directly at support@octafx.com, and they'd be happy to address your concerns.

By taking this chance, we wish to inform you that our Financial Department ensures to process most transactions within a few hours and delays are rare. However, in case of technical issues or heavy workloads, we ask our customers to allow us up to three business days for payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/.

Should you have further questions, please message us anytime. We're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official) 1 September 2022

Sakaya Ilayaraja 13 Aug 2022

I have been trading more than 3 years in Octafx so far no problem but last week I withdraw 400 USD to my new bank account. Unfortunately I was entered wrong account number. They completed the withdrawal and processed. When I noticed that I entered wrong account I was contacted immediately Octa customer services. They said that the withdrawal completed and we can't retrieve the amount to your account. I shocked and write many emails to them still my problem in not solved.

Dear Sakaya Ilayaraja,

Thank you for taking the time to bring this issue to our attention. We're very sorry you encountered problems withdrawing your funds.

After looking into your case, we've found that the bank account number you requested for your payment to be sent to was indeed typed incorrectly. And after you reported it to our team, our Financial Department took extra time to investigate the matter. In the end, they managed to return your funds to your OctaFX account on August 19, and as we can see, you have already withdrawn them. If you have further questions, please email our team at support@octafx.com; they will be happy to help you.

Also, we regret that you feel like our Customer Support team was less than helpful and didn't provide you with the updates. We will take your feedback on to our team and ensure to improve the quality of our communications in the future. And by taking this chance, we'd like to remind you to double-check your payment information when it comes to deposits and withdrawals. Unfortunately, even minor mistakes may cause payment processing issues and would take significant time to resolve.

Nevertheless, we genuinely hope that what happened won't overshadow your experience with OctaFX and that you'll remain a part of our community.

Please get in touch with us anytime if you have further questions. We're always here to help.

Kind regards,
OctaFX Rep.

Octa (Official) 25 August 2022

Tan 5 Aug 2022

My withdrawal w7874314. The amount was rejected by my bank and yet is still pending under my acc. It has been days after days. The customer customer say will get back to me but until now no response.

Dear Tan,

Thank you for reaching out to us and bringing this issue to our attention.

We're sorry you had trouble withdrawing your funds, and the transaction took longer than expected. Unfortunately, we couldn't identify you on our system and verify your complaint as the payment request you're referring to doesn't exist at OctaFX. With that in mind, we wish to encourage you to get in touch with our team via one of our social media channels and share your account information. They're always here to help and will be happy to provide the latest updates.

By taking this chance, we wish to remind you that our Financial Department ensures to process most payments within a few hours. However, in case of technical issues, the payment processing is not as straightforward as regularly, and we may ask our customers to allow us extra time for investigation on such occasions. Meanwhile, you can always reach out to our team directly and rest assured that they will do their best to assist you.

We're looking forward to hearing from you anytime soon, so please message us whenever you have time.

Kind regards,
OctaFX Rep.
Octa (Official) 11 August 2022

Tan 5 Aug 2022

As for me I have made a withdrawal on 2nd aug 2022. I have call my bank. They say the amount was rejected and under my apps is still pending. I have contact the customer service. They have different kind of excuses and ask me don't contact bank. I wonder is it a scam shld I report to the police?

Dear Tan,

We're sorry you felt you needed to share your feedback twice.

As we already addressed your question above, we encourage you to look at our previous reply.

On that same note, we ask you to avoid posting multiple inquiries related to one question in the future and always share your OctaFX account information. That could help us identify you on our system and address your concern promptly.

Once again, we regret the inconvenience and are looking to hearing from you anytime soon. Please message us via any of our social media channels.

Kind regards,
OctaFX Rep.
Octa (Official) 11 August 2022

Saima Noreen 4 Aug 2022

I've been trading with octafx recently. My experience says if you keep loosing they won't have a problem but by mistake if you made any profit they will start invesgation of your account. I had 9450$ in my account most of which was profit from my reades. When i tried to withdraw they unverified my account due to reason suspesious activity. Closing profitable trade is a suspicious activity for them. They asked me for bank statement and selfie holding id. I provided documents instead of verifying my account they blocked my account saying according to para 3.10 company reserve the right to discontinue service for you. Also said there will be no refund as your withdrawal exceed your deposit. I tried to search their refund policy in agreement but there is no such rule of embazzling clients funds. So just took my funds. Please stay away from this scam .

Dear Saima Noreen,

We regret to read about your dissatisfaction with our services and account restrictions.

Unfortunately, we could not identify you on our system and verify your complaint as you did not share your OctaFX account details. That said, we want to encourage you to send us a message via one of our social media channels and provide this information. Our team is always here for you, and they would be happy to look into the matter and answer your questions.

Meanwhile, we wish to note that if our Monitoring team detects any unusual trading activity that could potentially be in breach of our policies, they're entitled to initiate an investigation and put your account on hold. And if the evidence about exploiting the trading platform comes out, the funds acquired during this activity may become non-refundable. However, as it is unclear what exactly happened in your case, we highly encourage you to get in touch with us whenever possible.

We are looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 5 August 2022

Lee Ramirez 3 Aug 2022

Worst broker ever. Delayed withdrawal, robot customer service. Keeps saying technical issue with my provider but can process deposit instantly. Very convenient for them, right. Could not get a proper answer. Did not receive my funds. Already beyond 3 business days!

Dear Lee Ramirez,

We're very sorry your payment took longer than you expected.

After reviewing your case, we've found that the transaction you're referring to was completed from our side on August 3. Unfortunately, we were undergoing technical difficulties with the payment gateway at the time of processing, which caused the hold-up. As you haven't contacted us since it was processed, we can assume that your funds have reached your account by now, and the issue is resolved. If you have further questions, you can get in touch with us via one of our social media channels, and we'd be happy to look into this for you.

Please note that our Financial Department ensures to complete most payments within a few hours. However, in rare cases, certain delays are possible, and we ask our customers to allow us up to three business days for payment processing on such occasions. That is in line with our Customer Agreement, and you can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Lastly, we regret that your communication with our team was somewhat insufficient. You can rest assured that we'll look into your feedback closer and ensure to improve the aspect you brought to our attention in the future.

Should you have other questions, please message us anytime. We're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official) 5 August 2022

I have the same issue. I made a withdrawal and call my bank. My bank say the amount was rejected. Yet till now they can't give me a answer has been e days till now.
Tan 5 Aug 2022

Dear Tan,

We're genuinely sorry for the long delay in responding to your feedback. We regret that you did not have a positive experience with Octa prior to this. The withdrawal delay issue originates on the side of our payment processing company. We understand that it can be frustrating when expected funds are delayed or not processed in a timely manner, and we will make sure to take extensive measures to avoid such issues in the future. Should you face any issues, please do not hesitate to contact us via live chat or email at support@octafx.com. Our team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 2 Nov 2023

Syazwani 12 Jul 2022

Yesterday I contacted OctaFX chat support to complain my husband's Octa account was hacked, there were withdrawal attempts. When his account was hacked, he used my octa account to contact support. As a result, octafx has frozen my account. When I emailed their kyc team, they didn't even check activities on my account, didn't restore it, and basically wasted my time. OctaFX chat support donï¿½t understand English! Lousy service.

Dear Syazwani,

Thank you for reaching out and bringing this matter to our attention. We are saddened to hear about your dissatisfaction with our services. Indeed, the case you described sounds quite confusing and this is not the service we are aimed to provide to our clients.

However, we have thoroughly checked all the details and would like to clarify the matter in order to avoid any possible misunderstanding here. As we can see, the account of your husband was not hacked, instead, he contacted us with a request to disable his payments until he changed his email. Our KYC team attended to his inquiry promptlyâ€”within 1 day, his email was changed to a new one and the account was successfully unlocked. It is worthy to mention that there were no malicious withdrawal attempts from this accountâ€”the only one withdrawal attempt at that time was cancelled by the user himself.

Then, on the very same day, your husband contacted us from your personal account, therefore we ought to put your account on hold due to the related cases and the possibility that it also could be in danger. Please understand that we needed to make sure that the funds of our clients were safe, as their security is of the utmost priority for us. After a thorough check, we had verified your identity and enabled your account, so you both are welcome to resume trading again.

In order to avoid cases like this in the future, we strongly recommend contacting our team regarding all account matters from the email associated with the account owner, not using an account of anyone else as it may lead to following security checks.

Our team sincerely hopes that this issue will not jeopardise your further experience with OctaFX. Whenever you need our assistance or clarification, please feel free to write to us at support@octafx.com or DM on social media channels. We are always happy to hear from our clients and support them.

Kind regards,
OctaFX Rep.
Octa (Official) 1 August 2022

Paolo Delgado 5 Jul 2022

I deposited 50 dollars on my account on June 30 at 16:37, and until now July 5, it still doesn't received on my account, I'm just wondering why this small amount of money would take a lot of time to process, Please octafx don't be a scam and return my money. do something about it. my octafx account: 22580541

Dear Paolo Delgado,

Thank you for taking the time to share your experience and to bring this issue to our attention.

First, please accept our sincere apologies for the inconvenience caused. Following on your review, we have found out that your deposit was successfully completed on our side on July, 8th. The delay was caused most probably by the high network workload at that time and network fees. Please keep in mind that when it comes to Ethereum transactions, the Ethereum network has limited capacity to process them. In order to increase the transaction speed, it is worthy to set higher network fees so that such transactions will be the first ones to be processed by miners. If the fee attached to your submitted transaction is too low and network congestion remains high, there is a chance your transaction will be pending for hours or even daysâ€”exactly what happened in your case.

Kindly note that generally, our Financial Department ensures to complete most payments within just a few hours. However, certain delays are possible due to various reasons, and on such occasions, we may require more time to look into what could go wrong and fix the issue. We perfectly understand that waiting could be highly frustrating, and you are more than welcome to contact us anytime if you need assistance or information. Also, if you use Ethereum as a payment method, we may recommend you check https://etherscan.io/ in terms of pending transactions and share the transaction hash with our team, so we could look into the matter and help.

All in all, we genuinely hope that this issue will not affect your further enjoyment of our services, and you will keep trading with OctaFX to the fullest. Should you have any other questions or suggestions, you are most welcome to get in touch with our team in Live Chat or email 24/7.

Kind regards,
OctaFX Rep.
Octa (Official) 1 August 2022

I just encountered the similar problem. Mine is $50 too. They claimed they cant process due to different time. I just cant believe a company that claims to be so sophisticated and proudly have major awards, have finance staffs that cant read numbers and check bank accounts. Just a disappointment. Waited 12hrs for a deposit of $50 and still they couldnt solve the issue. What a waste of time.
Abd 27 Oct 2022

Dear Abd,

We're very sorry that you encountered a payment issue.

Unfortunately, we couldn't locate you on our system and verify your complaint since you didn't share your account information. That said, we suggest you get in touch with us at support@octafx.com and provide this data. We would be happy to look into the matter for you.

Our Financial Department ensures that most payments take only a few hours, and hold-ups are rare. However, if a transaction is taking longer, we may require extra time for investigation, sometimes up to three business days, including payment processing. You can rest assured that on such occasions, our team would be happy to provide you with the latest updates anytime if you contact us via any of our communication channels.

We're looking forward to hearing from you soon, so please reach out whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official) 16 Nov 2022

Jad 3 Jul 2022

I was trying to withdraw from my account 2500 usd but it was rejected due to card limit. I checked with my local bank they said that the card has no limit and the withdrawal did not reach the bank. After 1 week I tried again woth 3500 usd and got the same answer from octafx and the local bank. And now I'm stuck. I'm not able to withdraw funds from my octafx account.

Dear Jad,

We're sorry that you underwent difficulties withdrawing your funds.

Unfortunately, we could identify you on our system and verify your complaint since you didn't provide your OctaFX account information. That said, we encourage you to get in touch with our team at support@octafx.com and share this data. Our team is always here to help, and they would be happy to look into this for you.

As for the card limits, we may assume that your card reached the maximum number of charges allowed in a period, or you were over the upper threshold of charges you can put on the card at the time of processing. There are several reasons why you had this issue, and we need to closely investigate it with our team to understand the causes and help you fix it. Our team will also guide you through the other payment options if the problem persists.

We're looking forward to hearing from you soon, so please email us whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official) 15 July 2022

Bhavik Praful Gada 2 Jul 2022

Octafx account 4077832. I have accumulated huge lots from when I was platinum member and I have lost 47000$ approximately. But when I was platinum member they have no trade and win gift because I have accumulated huge lots. And octa is not putting high value gift to redeem. Whereas other octa user have laptops and all in their trade and win category but they have not accumulate that much lots. I told customer so many times when I was platinum gold and silver but it's been three months they are just saying we have sent back feedback to trade-n-win team.

Dear Bhavik Praful Gada,

Please excuse us for not getting back to you sooner.

Thank you for taking the time to bring this to our attention. We're very sorry to read about your dissatisfaction with the scope of our Trade and Win gifts.

Unfortunately, since we've been undergoing changes and temporary technical issues with our warehouse in India, we had to limit the amount of currently available items. We understand that not being able to take full advantage of our promotion may be frustrating, and you can rest assured that our team is working on relaunching our warehouse capacity in the following months. That said, we're sure you will be able to use and exchange your accumulated prize lots without any limitations moving ahead.

Meanwhile, we'll take your feedback on board, and we genuinely hope you will continue your trading journey with us as we appreciate you being a part of our community.

If there's anything else you'd like to share with us, please get in touch with us anytime. We'd love to chat!

Kind regards,
OctaFX Rep.
Octa (Official) 12 August 2022

Caleb Jaiyeola 1 Jul 2022

Hello. It's been 4 days now and my issue has not been resolved. OctaFX should be transparent enough to send proof that my bank account has been funded. Since I also sent proof for my wallet to be funded on your trading platform. Transparency I required now.
I created a withdrawal request of $5 28/05/2022. Request ID W6980351 and W6982908 respectively. Only one of the withdrawal request was received in my bank account. The support team said I should wait for 24hours this is more than 72 hours and nobody is saying anything.

Dear Caleb Jaiyeola,

We're very sorry your transactions took longer than you expected.

After reviewing your case, we've found that one of your withdrawal requests was completed, and another, unfortunately, bounced back. Our team initiated another transaction on June 30, and since you haven't contacted us after July 2, it appears that your funds have reached your end. If not, or you have questions, please reach out to our team at support@octafx.com, and they will be more than happy to look into this for you.

Please note that our Financial Department usually ensures to complete most payments within a few hours. However, in case of hold-ups or technical issues, we may require extra time to understand what happened and act accordingly. Meanwhile, you can always contact us via our website live chat or social media channels and rest assured our team will assist you and provide the latest updates.

Needless to say that transparency is one of our core values at OctaFX, and we try our best to offer as much information as possible about our work. Also, as we always value our customers' feedback, we'll take your message on board and consider it with our team.

And if there's anything else we can do for you, please get in touch with us anytime. We'd be happy to chat.

Kind regards,
OctaFX Rep.
Octa (Official) 15 July 2022

abdullah 30 Jun 2022

I am having login problem with personal area and since 3 days having trouble with this, even I am putting all the correct details. so I contacted and support team is saying you don't have any account with us. Same words was there is no such account in our database even the same time I was login in my mt4 and running well but the personal area and login problem was stil there this is the main issue i am facing so review is very bad. about this i don not even have access to my account where I can be able to withdraw. makes me more uncomfortable and then the live support saying your account is active.

Dear abdullah,

We're very sorry you're having trouble accessing your account.

Unfortunately, we couldn't identify you on our system as you didn't provide your OctaFX account information. That said, we'd appreciate it if you could message us via our social media accounts (Facebook, Instagram and Twitter) and share your account number or email. We'll be happy to hear from you and look into what could go wrong.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 6 July 2022

Nishant 24 Jun 2022

On 23rd June, I placed a withdrawal request of 49$ (Request ID W6929522). The request got declined and on top of $119 got deducted from my OctaFx Account. When i checked my withdrawal history, it showed 2 withdrawal requests (W6933173 and W6933174) of $100 and $19. I never made these withdrawal requests. I got in touch with customer care and also emailed their support team but was not satisfied with their answers. Please look into this! I'm genuinely disappointed

Dear Nishant,

We're sorry you had trouble withdrawing your funds.

Upon checking your case, we've found that both payments were processed following ongoing technical issues with the payment provider in India. As a result, these transactions never reached our end, and the system sent them back as auto-refunds. We genuinely hope your funds have gotten to you back by now, but if not, or if you have other questions, please contact us at support@octafx.com. Our team would be happy to assist you.

Please be informed that our Financial Department ensures to complete most payments promptly. Unfortunately, in cases like yours, the processing time may increase due to payment-related problems, and we ask our customers to allow us extra time on such occasions. In the meantime, you can reach out to our team anytime, and they'd be glad to help and provide you with the latest.

Should you have further questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official) 7 July 2022

Akashkumar Patel 24 Jun 2022

I had two withdrawals on 8 June 2022 amount of $1000 and $1020 the request-id is W6762212 and W6762098 both payments I didnï¿½t receive in my account from 10 June I had started chatting with OctaFX support chat agent but they said that the financial team had no update from them i had done mail also but they are not doing any thing nothing.

Dear Akashkumar Patel,

We're sorry your payments took longer than you expected.

Upon following your review, we've found that a technical issue occurred during processing, and these transactions didn't reach your end. After a careful investigation, our Financial Department initiated another attempt to send the funds, and we can see that the following withdrawal requests were completed on June 27. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have arrived. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we regret that you had to wait longer for your funds. We understand how frustrating waiting could be, and you can rest assured that our team works hard to ensure that most payments take only a couple of hours to complete. Unfortunately, in cases like yours, we may ask you to allow us extra time for investigation and payment processing, as when the transaction takes longer, the process becomes less straightforward and requires more time from our side.

We genuinely hope that this incident won't overshadow your previous experience with our brokerage and that you'll remain a part of our community.

If you have any questions, please reach out to us directly. We'd be happy to help.

Kind regards,
OctaFX Rep.
Octa (Official) 6 July 2022

Ambika Jha 23 Jun 2022

In 5 june 2022 automatically deduction 295$ in my trading account. in web site is showing 197$ and 98$ refund. but today 23 june is going on.no solve my issue. in 21 June i send widraw?l request of 358$. But some time complete message is showing in app and website. but today 23 june is going on. no balance credited in my bank account.all request is pending. many time send to mail support team. many time chat with customer care. no response. W6727697 - 98$. W6727698 - 197$. W6902301 - 358$. W6923723 - 406$. No solve my complain.

Dear Ambika Jha,

Thank you for reaching out and bringing this issue to our attention. We deeply regret that you had trouble withdrawing your funds.

After reviewing your case, we've found that initially, your deposit was refunded following ongoing technical issues on the payment provider's end. We can see that the withdrawal requests connected to these funds were rejected, and W6902301 was cancelled due to an invalid IFSC code. The last payment - W6923723, was completed on June 23, and we believe your funds have reached your account after 24 hours since then. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they will be happy to address your concerns promptly.

Once again, we're sorry that you had to wait longer for your payments. Please note that our Financial Department regularly processes most transactions within a few hours, and delays are rare. Still, in cases of technical difficulties, we may ask you to allow us extra time for payment processing. You can rest assured that our team is always here to help, and you can contact us via our website or social media to get the latest updates.

Also, we'll take your feedback about our team on board, look into it closely and make sure to improve the communication aspect you brought in in the future.

Please don't hesitate to message us anytime if you have further questions. We're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official) 6 July 2022

Muhammad Nasir 16 Jun 2022

I have withdrawn 500 dollars from my Octafx account to my bank account on 14 June. A lot of messages and mails I have sent. But my issue didnï¿½t resolve yet. No one is taking serious to solve my issue.

Dear Muhammad Nasir,

We're very sorry to read about your dissatisfaction with our services and that your payment took longer.

After closely reviewing your case with our team, we've found that a technical issue occurred during processing, and the transaction didn't reach your end. Our Financial Department investigated it carefully and initiated another payment completed on June 17. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have reached your end. If you have further questions, please reach out to us at support@octafx.com, and we'd be happy to help.

Please note that our team usually ensures that payments take only a few hours and delays are rare. However, in cases of technical difficulties, the process becomes less straightforward, and we ask our traders to allow us extra time to understand what went wrong. Nevertheless, you can always get in touch with us on our website or our social media channels and rest assured that we'll do our best to update you with the latest and assist further.

Once again, we regret that you had to wait longer, and we hope what happened won't exceed your previous experience at OctaFX. You're essential to our community, and we appreciate having you on board.

You can message us anytime with your questions as we're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official) 7 July 2022

Ambika Jha 15 Jun 2022

My trading account have automatically deduction 300$. and 13 days is over. no refund in my savings account. many time try to customer care. but no response. no solve my issue.

Dear Ambika Jha,

We're sorry you feel like you needed to share your feedback with us twice.

As we already addressed your concerns, we suggest you take a look at our previous reply, and if you have any further questions, please get in touch with us at support@octafx.com. Our team is always here for you and would be happy to help whenever you needed.

Kind regards,
OctaFX Rep.
Octa (Official) 11 July 2022

Iï¿½m facing the same issue I have withdraw 500 dollars on 14 June still I am waiting to receive funds in my bank account.
Muhammad Nasir 16 Jun 2022

Dear Muhammad Nasir,

We regret that you thought you should share your feedback with us twice.

Please note that your payment was resent and completed on June 17, and we hope that your funds have arrived to you by now. You can refer to our previous reply for more information, and if you have any questions, we'd be happy to hear from you at support@octafx.com.

You can reach out to us anytime soon as we're always here to help.

Kind Regards,
OctaFX Rep.
Octa (Official) 11 Jul 2022

Zamokuhle 15 Jun 2022

Where is wallet address found in OctaFX?

Dear Zamokuhle,

You can find the wallet in your Personal Area by following this link: https://my.octafx.com/deposit/wallet/new/. If you have further questions, please reach out to us at support@octafx.com, and our team will be happy to guide you through our services and answer your questions.

By taking this chance, we'd like to remind you that we ask our customers to contact us directly for regular inquiries and write to us here only if you feel like your question wasn't resolved by our team. We'd really appreciate you following up on that.

Kind regards,
OctaFX Rep.
Octa (Official) 20 June 2022

Vijay Singh 15 Jun 2022

My withdrawal is in the pending status. W6830123, W6839882 & W6840382. What happen to octafx?

Dear Vijay Singh,

Thank you for reaching out and bringing this issue to our attention.

After following up on your case, we've found that you placed W6830123 on June 14 and W6839882 along with W6840382 on June 15. Each one has been completed from our side and now is waiting for the bank confirmation. We genuinely hope it won't take long and your funds will reach you shortly. Meanwhile, please get in touch with us at support@octafx.com if you have any questions. Our team will be happy to assist you and provide the latest.

By taking this chance, we wish to remind you that even though our Financial Department usually ensures to complete most payments promptly, we ask our traders to allow up to three business days for payment processing. Also, please always message us directly for further assistance if your payment is taking longer.

Kind regards,
OctaFX Rep.
Octa (Official) 15 June 2022

Abhishek 10 Jun 2022

My withdrawal is in the pending status. It has been more than 24 hours and it still in the pending status. withdrawal no W6777922. I talked to your operator and they say provider end issue for Indian customers. What I have observed is that for last 20 days in this forum you keep writing technical issue. What kind of provider you have in this digital issue. This is the reason brokers like ICMarkets are preferred. My account is small and what will happen when the account grows and the withdrawals are large. Scary.

Dear Abhishek,

We are deeply sorry that we took some time to reply to your feedback. We apologize for the inconvenience the delayed withdrawal caused you. You have every right to be unhappy with the circumstances, and we sincerely regret any inconvenience or frustration this has caused. When anticipated funds are delayed or not processed promptly, it can be upsetting. On occasion, the processing of a withdrawal or deposit may be delayed due to a technical problem on the part of the payment provider.

Rest assured that we are taking extensive measures to avoid such issues in the future. Should you face any other issue, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 November 2023

My withdrawal was in pending status. After 72 hours I received the money. People trade to withdraw profits. And you delay the withdrawal then it is of no point to trade with Octafx. What is the point of trading with OctaFx if you delay the withdrawals. My account is small and what will happen when the account grows and the withdrawals are large.
Abhishek 14 Jun 2022

Dear Abhishek,

We regret that your payment took longer than you initially expected.

After following up on your case, we've found that you placed this withdrawal request on June 9, and it was completed on June 14. That said, we hope your funds have reached your end and the issue is resolved simultaneously. If not, or you have further questions, please let us know at support@octafx.com, and we'd be more than happy to help.

Once again, we regret that you had to wait longer for your payment. Our Financial Department usually completes most payments within a few hours, and delays are not expected. However, on such occasions, we could ask for extra time for payment processing, as the process becomes less straightforward when a transaction is running into technical issues. Please contact us directly if your payment is being delayed, and you can rest assured that our team will be immediately on the case.

We genuinely hope this incident won't overshadow your previous experience with OctaFX, and you'll remain an essential part of our community.

If you have any questions, please get in touch with us anytime. We're always glad to hear from you.

Kind regards,
OctaFX Rep.
Octa (Official) 14 Jun 2022

Souvik 9 Jun 2022

My withdrawal is in the pending status. It has been more than 72 hours and itï¿½s still in the pending status. withdrawal no W6732388.

Dear Souvik,

We're sorry your payment is taking longer than you expected.

After following up on your review, we've found that your withdrawal request encountered ongoing technical issues during processing on the payment provider end. Our team is currently investigating it, and we genuinely hope the matter will be resolved soon and your funds will arrive shortly. We can also see that our team sent you a letter via email with a more detailed explanation and offered a free Autochartist subscription for one month as our small gesture to try to make this up.

By taking this chance, we wish to note that our Financial Department ensures that typically payments take only a few hours and delays are rare. However, in cases like yours, the process is not as straightforward, and we ask our customers to allow us extra time for investigation and payment processing. Meanwhile, you can rest assured that our team is always here and will be happy to answer your questions and provide you with the latest anytime.

That said, we sincerely hope that the issue will be resolved soon, and this incident won't conceal your previous experience with our brokerage.

Please get in touch with us at support@octafx.com whenever you may need it. We'd be happy to help.

Kind regards,
OctaFX Rep.
Octa (Official) 10 June 2022

Money withdrawal problem.
Arun kumar 11 Jun 2022

Dear Arun Kumar!

We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. To do so, we would need more information from you. Specifically, we request that you provide us with your trading account number am withdrawal ID. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

guest 8 Jun 2022

Why only Mastercard? Why not VISA?

Dear guest,

Thank you for bringing this question to our attention.

Please be informed that at OctaFX, we do our best to provide various types of payment methods to our customers. However, they may vary depending on their region and account type. As you haven't mentioned your account information, we encourage you to contact us at support@octafx.com. Our team is always here to help, and they will be happy to guide you through the payment options available specifically for you.

We're looking forward to talking to you soon.

Kind regards,
OctaFX Rep.
Octa (Official) 10 June 2022

Vinoth Sakthinarayanan 7 Jun 2022

Hello Team, I have waited so long to not to write about OctaFx. I have been with OctaFx for quite long time and I have requested withdrawal on June 3rd 2022. It has been 4 days, still the customer support says, will be processing the request as soon as earlier as they had difficulties with the payment provider. One thing, i would like to highlight. Money is the sensible matter for everyone and everybody facing the issue with regards to withdraw. I request you to urgent look the matter and solve mutually. I have gained trust in the last 5years but don't make us to spoil the relationship. Looking you to expedite the issue. Withdrawal request no W6717125. Amount 6010 Dollar

Dear Vinoth Sakthinarayanan,

We deeply regret that you had trouble withdrawing your funds.

After looking into your review, we've found that your payment was delayed following ongoing technical issues with the payment provider. We can also see that, unfortunately, it was rejected due to insufficient funds afterwards, and your previous deposits were refunded. Our team has informed you via email and chat, and we genuinely hope your funds will arrive shortly. If you have any questions, please reach out to us at support@octafx.com or via our social media accounts. We'd be happy to help.

By taking this opportunity, we want to note that our Financial Department usually completes most payments promptly. Unfortunately, in case of technical difficulties, the payment processing time may extend, and we ask our customers to allow us extra time on such occasions. Meanwhile, you're more than welcome to message us via any communication channel and can rest assured that we'll do our best to assist you and provide you with the latest updates.

We sincerely hope our reply clarifies the matter and that this incident won't overshadow your overall experience with OctaFX.

Should you have other questions, we're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official) 10 June 2022

Chethan Urs 7 Jun 2022

I have withdrawal of $1500 on 6th of june, and canceled two or three before that but it's till in pending status. I have sent mail two times and asked on live chat more than 20 times but every one saying we will notify we on mail. But till my transaction is in pending. I have been waiting patiently from past few days, now I'm stuck in a emergency situation and I need the funds immediately, account 18727459.

Dear Chethan Urs,

We're sorry that your payment request is taking longer than you expected.

After following up on your review, we've found that this transaction is still processing due to an ongoing issue with the payment processor. We can also see that one of our sales managers already got in touch with you and explained the matter in detail. That said, we genuinely hope that the issue will be fixed soon and that your funds will arrive shortly. If you have further questions, we encourage you to message us on social media, and we'll be happy to help you out anytime.

By taking this chance, we wish to remind you that regularly our Financial Department ensures to complete most payments within a few hours. However, we ask our customers to allow us up to three business days for payment processing and encourage them don't cancel their ongoing requests as it won't help accelerate the process. We understand that waiting could be highly frustrating, and if your payment is delayed and you don't receive sufficient information via email, you can always turn your attention to our social media.

Please write to us there whenever you may need it as our team is always glad to assist you and have a chat.

Kind regards,
OctaFX Rep.
Octa (Official) 7 June 2022

Atiq ur Rehman 4 Jun 2022

It was working great with very timely withdrawals. Gave them 5 stars for this. But i placed a withdrawal on 2nd june and it has still not been credited in my account. All these reviews of withdrawal issues are a serious concern. Hope they rectify or we should move to a better broker. W6697794

Dear Atiq your Rehman,

We're very sorry to read you had trouble withdrawing your funds.

After checking your case with our team, we've found that when you placed your payment request, we were facing ongoing technical issues with the payment provider, which affected the processing time. We can also see that you cancelled the request you're referring to in your review and placed a few more which were completed shortly after. We genuinely hope that your funds have reached your end and the issue is resolved. If not, or you have further questions, please let us know at support@octafx.com, and we'd be happy to help.

Once again, we wish to say sorry and regret the inconvenience, along with the fact that it impacted our credibility. Our Financial Department ensures that usually payments take only a few hours and delays are rare. Unfortunately, if your payment takes longer, our team needs extra time for investigation and problem solving, and we ask our customers to bear with us. However, you can rest assured that our team is always on the case in such instances, and they will be happy to assist you whenever you need it.

By taking advantage of this, we were hoping you would not cancel your pending payment requests as it won't help to expedite the process. And should you have any questions, please get in touch with us directly as we're always here for you.

Kind regards,
OctaFX Rep.
Octa (Official) 8 June 2022

Syed Awais Shah 3 Jun 2022

Most of the time. Financial service not support. N they always says that,we working on it. From 31 may 2022 to till now 3 june 2022. I didn't receive my 60$ withdraw. Account is 40404160. They said that ur bank not replying. But I asked from my bank. They said that we didn't receive any request. I think octafx is now playing with people. At first make the trust level n then play. That's not fair.

Dear Syed Awais Shah,

We regret to read about your discontent with our services and your payment being processed longer.

Upon reviewing your case with our team, we've found that a technical issue occurred during processing, and your payment was delayed on the payment processor end. Our team is currently investigating it and putting in hard work to process it as soon as possible. You can rest assured that once the issue is resolved, you will be notified right away, and you can also reach out to our team directly at support@octafx.com if you have further questions. They're always here to help.

Following this, we wish to remind you that our Financial Department ensures that payments don't take long and delays are rare. However, on such occasions, we may ask our traders to allow us extra time to understand what could go wrong as there are various factors why a hold-up may occur. We know that it could cause a great deal of inconvenience, and we encourage you to get in touch with us immediately in such instances.

Our team is always here to help, and they will be happy to assist whenever you need it.

Kind regards,
OctaFX Rep.
Octa (Official) 7 June 2022

Vivek Nage 3 Jun 2022

I have made withdrawal on 31st May and today they send me my fund. Thank you octafx.

Dear Vivek Nage,

Thank you for taking the time to share your positive experience with our community and us.

We're glad that our team was able to complete your payment promptly, and we appreciate you letting us know about that. Our Financial Department is very diligent about payment processing, and they do everything it takes to ensure fast and smooth payment delivery. It could take longer in rare cases, but you can rest assured that our team is always here for you, and whenever you need our assistance, they will be happy to provide you with the latest and guide you further.

You can also message us via social media and share what's on your mind whenever you feel like it. And it's a great way to keep up with our news and promotions, so please be sure to visit us there anytime.

Kind regards,
OctaFX Rep.
Octa (Official) 8 June 2022

3 weeks done and and I begging them for my money. They still making me frustrated. My account no is #26324694.
Naman 15 Jun 2022

Dear Naman,

We're genuinely sorry for the delay in responding to your feedback. We regret that you did not have a positive experience with Octa prior to this. The withdrawal delay issue originates on the side of our payment processing company. We understand that it can be frustrating when expected funds are delayed or not processed in a timely manner, and we will make sure to take extensive measures to avoid such issues in the future. Should you face any issues, please do not hesitate to contact us via live chat or email at support@octafx.com. Our team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

Vishmay Vaidya 2 Jun 2022

I had made two withdrawal of 173$ on 29th may and 247$ on 31st of may. They refunded amount of 173$ in two seperate transaction. For remaining amount they just use to say there is some technical issue. I am contacting them every day. I get same reply wait for 7 days.

Dear Vishmay Vaidya,

Thank you for taking the time to bring this to our attention.

Firstly, please let us offer you our sincere apology for the inconvenience with the payment delay. Following on your review, we've found that our team indeed made a refund of your initial deposit in a few parts, and one of them is, unfortunately, encountered an ongoing technical issue with the payment provider. Please rest assured that it's being closely investigated, and we hope will be fixed soon. With that in mind, we ask you to allow us extra time, and for any questions, get in touch with us directly at support@octafx.com. Our team would love to help.

Needless to say, regularly our Financial Department ensures to complete most payments within just a few hours. However, certain delays are possible in extraordinary cases, and on such occasions, we may require more time to look into what could go wrong and fix the issue. We perfectly understand that waiting could be highly frustrating, and you're more than welcome to contact us anytime if you need assistance or information.

We genuinely hope that your funds will reach your end soon and that the issue won't affect your enjoyment of our services. We want to remind you that you're an essential part of our community, and we appreciate having you with us.

Kind regards,
OctaFX Rep.
Octa (Official) 8 June 2022

Hello sir, did you get any update on the withdrawal request, please update. I'm also facing similar issue like this.
John 6 Jun 2022

Dear John,

We're sorry that you encountered a payment delay.

Unfortunately, we weren't able to locate you on our system and verify your complaint since you didn't share your account information. That said, we suggest you get in touch with us at support@octafx.com and provide this data. Our team would be happy to look into the matter for you.

Please note that our Financial Department ensures that most payments take only a few hours and hold-ups are not expected. However, if your payment is taking longer, we may require extra time for investigation. Also, please don't forget that we ask our customers to allow up to three business days for payment processing as there are times when our team is handling a heavy workload, and processing takes slightly longer.

We're looking forward to hearing from you soon, so please reach out whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official) 15 Jun 2022

Rahul 1 Jun 2022

I requested $87 withdrawal on 30th May 2022 and still pending my request (request id W6670874). Tell me when do you resolve your technical issue. I contacted customer care but they always say this is due to technical issue from our finance department. Also my friend request withdrawal on 23 May 2022 with request id W6562145, he received his money within 2 hours. Is it really technical issue, or something else. can you clarify on this?

Dear Rahul,

We're sorry your withdrawal request took longer than you expected.

After looking into your review with our team, we've found that your payment was processed on June 2. That said, we hope your funds have arrived, and the issue is resolved. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they would be happy to help.

Please note that normally our Financial Department processes most payments within a few hours. However, in rare cases, certain hold-ups are possible, and on such occasions, we may ask our customers to allow us up to three business days for payment processing. You can rest assured, though, that our team is always here to help, and whenever you have any questions, they will be more than happy to answer them.

Kind regards,
OctaFX Rep.
Octa (Official) 8 June 2022

I also received payment on same day on 26 but I am not getting payment withdrawal on 30 may 2022 till now.
Sanjay 2 Jun 2022

Dear Sanjay,

We're sorry your payment request took longer than you expected.

Unfortunately, we were not able to identify you on our system and verify your request. That said, we'd appreciate it if you could get in touch with our team at support@octafx.com and share your account information. Our team would be happy to look into what caused the delay.

That said, we're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 10 Jun 2022

They started to scam people. I initiated withdrawal on 31 may but they did not complete withdrawal yet. And their staff just saying our finance team working on that issue.
Sachin kadam 2 Jun 2022

Dear Sachin kadam,

We're very sorry that your payment took longer than you expected.

Unfortunately, we couldn't identify you on our system and verify your complaint. With that in mind, we'd appreciate it if you could reach out to us directly at support@octafx.com and share all the relevant information. Our team is always here to help and will be happy to look into what could go wrong.

By taking this chance, we wish to say that OctaFX is a reliable Forex broker that has been in the industry for more than ten years. We aim to offer one of the most convenient trading services and always comply with our promises. Also, our Financial Department ensures to complete most payments within a few hours, and usually, hold-ups are rare. However, on such occasions, we may ask our customers to allow us extra time for investigation and payment processing. And you can rest assured that our team would be happy to hear from you anytime and provide the latest about your request.

We're looking forward to hearing from you soon, so please reach out to us whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official) 14 Jun 2022

Is your withdrawal completed?
Skater loka 3 Jun 2022

Dear Skater Loka!

We regret that we haven't responded to you earlier. Sadly, we didn't manage to identify you on our system. We would like to check about your withdrawal, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal ID. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.

Kind regards,
Octa Rep.

Octa (Official) 1 Nov 2023

Karthik 31 May 2022

I requested 300usd withdrawal on 30th May 2022 and still waiting for the request to complete and receive money to my account. I have been waiting since last week and two of my requests got denied and I created new one. It says usually 1 to 3 hours but it's been more than a day. I'm not sure when I will get my money also since live chat said there is a technical issue and not sure when it will be rectified. So am just a sitting duck for the entire time hoping to get my withdrawal request completed. My request number W6643358. Please help me, I am in the desperate need for money.

Dear Karthik,

We're very sorry you encountered difficulties withdrawing your funds.

After reviewing your case with our team, we've found that the payment request you're referring to was rejected due to insufficient funds. We can also see that your previous deposits were refunded on June 1, and we hope your funds have arrived by now. If not, or you have further questions, please get in touch with our team at support@octafx.com, and they will be happy to help you.

Please note that our Financial Department ensures to process most transactions within a few hours. However, in case of technical issues or delays, we may ask our customers to allow us extra time for investigation. Meanwhile, you can always reach out to our team directly, and they will be happy to provide you with the latest.

Our team is always here for you, so please feel free to message them anytime.

Kind regards,
OctaFX Rep.
Octa (Official) 10 June 2022

Badrul haque 31 May 2022

I have been trying to withdraw some amount from last 5 days. But every time customer support is telling same thing that it will take more time. I am stuck in an emergency situation and needed the money. When Tthey accept money instantly then why donï¿½t they return my money back quickly. I have also sent so many mails to you guys but still no response.

Dear Badrul haque,

We're sorry you had trouble withdrawing your funds.

Following your case, we've found that all your payment requests placed before June are completed. That being said, we genuinely hope that your funds have reached you by now, but if not, or you have other questions, please get in touch with our team at support@octafx.com. They're always here to help.

Please note that our Financial Department ensures that most payments take only a few hours and delays are rare. However, if a transaction is taking longer than expected, we encourage our customers to reach out to us directly as it's crucial to investigate what could go wrong. You can rest assured that they will be happy to help you whenever you may need it.

We hope this incident won't discourage you from trading with OctaFX, and you'll remand a part of our community.

Kind regards,
OctaFX Rep.
Octa (Official) 9 June 2022

Tara 30 May 2022

All the money has disappeared from my account .They told I will get a refund but till now no refund has been received.

Dear Tara,

Thank you for taking the time to bring this issue to our attention.

We're very sorry that you underwent payment difficulties trading at OctaFX. After reviewing your case, we've found that our team had to process you a refund due to ongoing technical maintenance on the payment provider's end, and the funds should have arrived in your account no later than June 7. As you haven't contacted us since then, we assume the issue is resolved. Although if you have further questions, please reach out to us at support@octafx.com, and we'll be happy to help.

By taking this chance, we wish to remind you that refund transactions take slightly longer than other payment requests. The complexity of the process is somewhat higher, and we ask our customers to keep in mind the approximate timeline that our team suggest to them directly.

Should you have further questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official) 9 June 2022

Govind 28 May 2022

I have withdrawal of $145 on 18th May 2022, but it's till in pending status. I have sent mail more than 15 times and asked on live chat more than 20 times but every one saying we will notify we on mail. But till my transaction is in pending.

Dear Govind,

We're sorry your payment is taking longer than you expected.

Unfortunately, we didn't manage to identify you on our system and verify your complaint as you didn't provide your OctaFX account details. That said, we were hoping you could get in touch with our team at support@octafx.com and share this information. They will be happy to look into this for you.

Also, we wish to remind you that our Financial Department ensures that payments take only a few hours and hold-ups are rare. However, we ask our customers to allow us up to three business days for payment processing, and in case of delays, reach out to our team directly.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 6 June 2022

Manthan Ambalal Patel 17 May 2022

I made a withdrawal request today but I have still not received funds in my bank account, the request got completed within one hour but I have not received them in my bank account. W6490091 is the reference number. I needed that money urgently. People say right, only deposit are instant, not withdrawals.

Dear Manthan Ambalal Patel,

We're sorry that it took longer than you expected to process your payment.

After following up on your review, we've found that your withdrawal request was created and processed on the same day, May 17. We wish to remind you that it could also take up to 24 hours for a completed transaction to reach your bank account. As you haven't contacted us since then, we can assume that your funds have reached you and the issue is resolved. If not, or you have further questions, please reach out at support@octafx.com, and our team will be happy to look into this for you closely.

We want to underline that our Financial Department ensures that most payments, including deposits and withdrawals, take only a few hours. However, in rare cases, certain hold-ups are possible, and we ask our customers to allow us extra time for payment processing and get in touch directly on such occasions. Our team is always here to help, and they will be happy to assist you whenever you needed.

Kind regards,
OctaFX Rep.
Octa (Official) 19 May 2022

Hurry 13 May 2022

I have withdraw in my account at 12 May 2022. My request is W6435008 $1518.

Dear Hurry,

Thank you for reaching out and letting us know about your payment request.

After reviewing your case, we've found that your withdrawal was processed during the first 24 hours. If you haven't received your funds yet, please don't forget that we ask to allow up to 24 hours for a completed payment to reach your account. You can also get in touch with our team at support@octafx.com after this time frame passes if your funds don't arrive, and our team will be more than happy to look into this for you.

By taking this chance, we wish to encourage you to reach out to us directly with regular inquiries. Our team is always here to help, and they will be able to update and help you much faster.

Kind regards,
OctaFX Rep.

Octa (Official) 13 May 2022

M 10 May 2022

Email is slow and support is not helping. Keep email them but no reply although timeframe is betqeen 1hr to 3hrs.

Dear M,

We're sorry to read about your dissatisfaction with our Customer Support team.

After looking into your review, we've found that you sent a few letters to our team on May 10 about verification. Our Know Your Customer team looked into it and verified your account on the same day. We're sorry that you had to wait slightly longer than you expected for a reply. Please note that our team handles many requests, and sometimes, it may take a while to get back to everyone in cases of heavy workload.

We genuinely hope that the issue is resolved, and now you enjoy trading at OctaFX to the fullest. You can also rest assured that we'll do our best to look into your feedback closely and try to reduce the time during which our customers expect to hear back from us.

Should you have further questions, please message us via social media channels. We'll reply to you shortly.

Kind regards,
OctaFX Rep.
Octa (Official) 12 May 2022

Oct Coleman73 27 Apr 2022

I deposited $1000 worth of bitcoins with Octafx pro, and was told that I cold withdrawal a sum of $10,000 after 7 days. I tried to withdraw only $2000 and was sent an email stating I need to deposit $3000 in order to enable a withdrawal. I replied back to that email asking for my refund. I sent messages to the support team through the website about giving my a refund. No one is responding. Simply give me back the money I put in, thatï¿½s all Iï¿½m asking.

Dear Oct Coleman73,

We're very sorry to read about your experience.

Unfortunately, we couldn't identify you on our system and verify your complaint as you didn't provide your account information. Additionally, it appears that you dealt with a third-party website that illegally uses our brand name, as the name you mentioned is not associated with the official OctaFX.

Please note that at OctaFX, we don't guarantee any profit from your investments since Forex trading involves risks, and losses are possible for everyone. In the same way, we don't have a paid withdrawal procedure or any payment fees. You need to confirm your identity by submitting one of your identity documents and wait until our Know Your Customer team verifies your account to be able to withdraw your funds.

Once again, we regret what happened and encourage you to get in touch with our team at support@octafx.com or via our social media channels and share more information about the people you engaged with. We're always here to help and will be happy to look into the matter closely and take action.

Also, please read our guide on how you can recognise fraud online: https://www.octafx.com/company/news/fraud-notice-july-2021/ and stay safe.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 28 April 2022

Ryan Chai 26 Apr 2022

I recently deposited RM250 in octafx, request number 8406120 and I have requested a refund and it was being processed from 18 april till now and I haven't received my money. When am I gonna get my money back?

Dear Ryan Chai,

We're sorry your refund took longer than you expected.

After reviewing your case with our team, we've found that your deposit request was refunded on April 18 because of the violation of our age requirements. Please remember that we don't allow underage traders at OctaFX, and you have to be at least 18 years old to be eligible to trade with us. Our Customer Agreement underlines it, and you're welcome to check it in full here: https://www.octafx.com/company/customer-agreement/.

We wish to ask you to allow for your refund for up to 5 business days. If you haven't received your funds by now or have questions, you can email our team at support@octafx.com with your recent bank statement, and they will be happy to look into this for you. However, we genuinely hope that your funds have already arrived.

Please don't hesitate to get in touch with our team whenever you may need it. They're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official) 29 April 2022

Thembeka 23 Apr 2022

Octafx took my money from my visa account when I made my deposit, but on withdrawal they forced me to make use of tether even refused to use my Bitcoin. They are the biggest scam. Tether has no license to operate here in SA and my money is locked now with tether. I regret the day I opened octafx account.

Dear Thembeka,

We're very sorry to read about your dissatisfaction with our services.

Upon following your case with our team, we've found that you deposited into your OctaFX account via Mastercard and withdrew your funds via Tether on April 26. Regrettably, some payment methods, such as bank transactions, are not supported for withdrawals in South Africa due to technical limitations. That's why we ask our customers from the region to use other payment options like Bitcoin, Dogecoin, Ethereum, Litecoin or Tether (ERC20 or TRC20) instead.

Please note that we regret the inconvenience and want to let you know that our team is actively working on other payment options. Also, in extraordinary cases, when none of the available methods is convenient for you, we encourage our customers to contact us and describe the situation. Our team is always here to help, and they will be happy to hear from you and look into the matter closely to work out a solution that suits you.

We genuinely hope that you managed to receive your funds via Tether and that the issue is resolved. If not, or you have other questions, please get in touch with us via social media channels, and we'll be more than happy to help you.

Kind regards,
OctaFX Rep.
Octa (Official) 4 May 2022

They lie they don't offer etherium and btc! They only offer usdt to south africans!
Nazranah 28 May 2022

Dear Nazranah,

We regret you feel this way about our brokerage.

Please note that the following payment methods are available for our traders from South Africa for deposits and withdrawals in full: Bitcoin, Dogecoin, Ethereum, Litecoin or Tether (ERC20 or TRC20). However, since the use of Mastercard is limited in this country, and if you use it to deposit, our team may ask you to proceed with USDT as your withdrawal method. In contrast, if you deposit via Bitcoin or other crypto wallets, you can also use them to withdraw your funds without any restrictions.

We understand that it may sound complicated at first, so we would like to welcome you to get in touch with us at support@octafx.com for more information. Our team is always here to help and will be happy to guide you through the payment options and the other aspects around them.

Kind regards,
OctaFX Rep.
Octa (Official) 15 Jun 2022

Rahman 21 Apr 2022

I requested for withdrawal on 20/4/2022. id W6146543 $537 but still not received, I am really worried about this. Please quickly give my $537 money.

Dear Rahman,

We're sorry that your payment took longer than you expected.

After reviewing your case, we've found that you placed your withdrawal request on April 20 and our Financial Department processed it the next day. Please remember that we ask to allow up to 24 hours for a completed transaction to reach your bank account. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have arrived. If not, or you have questions, please reach out at support@octafx.com, and our team will be happy to look into this for you.

By taking this chance, we wish to inform you that our team ensures that most payments take only a couple of hours and hold-ups are rare. However, in extraordinary cases, certain delays are possible, and we ask our customers to allow us up to three business days for payment processing. It's absolutely in line with our Customer Agreement, and if your payment is taking longer, we highly encourage you to get in touch with us directly.

Our team is always here to help, and they will be happy to come to the rescue whenever you need it.

Kind regards,
OctaFX Rep.
Octa (Official) 28 April 2022

Muhammad Zahid 5 Apr 2022

I have rquested for withdrawal 2800$. Date 17-03-2022. W569763 a/c 02380095002203016. But still not received yet. I am so worry about this plz help me. Even support team did not respond well what i do?.

Dear Muhammad Zahid,

We're very sorry to read that your payment took longer than expected and our team didn't provide sufficient assistance.

Unfortunately, we couldn't identify you on our system and verify your complaint. We'd appreciate it if you could get in touch with us at support@octafx.com and share your trading account number and other relevant information to help us understand what could go wrong. Our team is always here to help, and they will be happy to look into the matter and investigate it promptly.

Meanwhile, we wish to note that our Financial Department ensures that most payments take only a couple of hours and hold-ups are rare. However, when specific difficulties take place, we ask our customers to reach out to us directly for further investigation and allow extra time on such occasions. You can rest assured that our team will be happy to assist you whenever you need it and help as much as possible.

You may also write to us on social media and provide more feedback about your communication with our team. We'll be happy to look into it and make possible changes based on your suggestions to improve your experience.

We're looking forward to hearing from you anytime soon, so please don't hesitate to message us.

Kind regards,
OctaFX Rep.
Octa (Official) 7 April 2022

Oluwatosin Adefela 4 Apr 2022

Waking up to a trade I didn't place on Friday and my account is swiped off with me not placing a trade, how octafx? Is that how octafx now do, place a trade automatically and swipe off equity, this is bad.

Dear Oluwatosin Adefela,

Thank you for taking the time to share your concerns with us. We're very sorry to read about your experience at OctaFX.

Upon following your complaint, we've found that your recent orders were closed by stop out. Right after, you got in touch with our Customer Support team and reported that your account data was breached and you did not place these trades. Our Know Your Customer team initiated an investigation and sent you the guidelines via email, but you didn't get back to them. That being said, we'd appreciate it if you could look into this email and share the required information with our team.

By taking this chance, we wish to inform you that OctaFX is a reliable international Forex broker with over ten years of experience. We always ensure our customers' funds' safety, comply with our obligations and never engage in malpractices or interfere with our traders' accounts. We want to help you and encourage you to message us whenever possible.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 7 April 2022

Nazia Mahomed 25 Mar 2022

I have been scammed with lost of money with this trade. I want to know how to get my refund. I have taken up lost of accounts here in South Africa. I want answers.

Dear Nazia Mahomed,

We're very sorry to read about your experience with our brokerage.

Regrettably, we didn't manage to identify you on our system and verify your review with our team. We hoped you could write to us at support@octafx.com about what happened and share your OctaFX account number. Our team is always here to help, and they will be happy to look into what could go wrong in your case and assist you as much as possible.

In the meantime, we wish to note that OctaFX is a reliable international Forex broker with over ten years of experience. We provide one of the most competitive trading services in the industry and never engage in any malpractices nor interfere with our customers' accounts. We believe that your review requires a meticulous investigation as what you described doesn't sound like the services we aim to deliver.

We're looking forward to hearing from you anytime soon, so please don't hesitate to get in touch anytime.

Kind regards,
OctaFX Rep.
Octa (Official) 31 March 2022

Zahid 24 Mar 2022

I have rquested for withdrawal $2762. Date 17/3/2022. But its not credit on my account, why?

Dear Zahid,

We regret to read that your payment took longer than you expected.

Unfortunately, we couldn't identify you on our system and verify your complaint. With that being said, we'd appreciate it if you could reach out to us at support@octafx.com and share your OctaFX trading account number. Our team will be happy to look into this for you.

Meanwhile, we wish to note that our Financial Department ensures that most payments take only a few hours. However, specific hold-ups are possible in rare cases, and on such occasions, we may ask you to allow us up to three business days for payment processing. That is absolutely in line with our Customer Agreement, and we encourage you to get in touch with our team directly whenever you have any questions. They're always here to help and will be happy to guide you further.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 31 March 2022

Amrish dwivedi 22 Mar 2022

I have requested for withdrawal $322. Date 16/3/2022 w5753816 a/c26337101 but it's not credited in my account, why?

Dear Amrish Dwivedi,

We are very sorry that you had trouble withdrawing your funds and it took longer than you expected to receive them.

After reviewing your case, we have found that our team completed your withdrawal request W5753817 on March 23rd. As for the W5753816, kindly note that it was rejected due to the invalid payment information indicated, and that is why we could not process your payment.

In addition, we wish to note that our Financial Department ensures that payments take only a few hours. However, in extraordinary cases, specific delays are possible, and we ask our customers to allow us up to 3 business days for payment processing.

We genuinely hope that your funds have reached you by now, but if not, or you have questions, please reach out at support@octafx.com, and our team will be happy to help.

Kind regards,
OctaFX Rep.
Octa (Official) 31 March 2022

Muhammad Shahzad 17 Mar 2022

I have made a deposit. Now it is third day, yet i have not received credit. I talked to lot of customer support agent, but no use of talking to any support agent. I have pathethic experience on this platform. Now they say, they have payment gateway problem. I have asked them, had they informed their customer not to deposit, due to the fault. They do not have any reply.

Dear Muhammad Shahzad,

Thank you for bringing this issue to our attention. Our team is very sorry to hear that your deposit took longer than usual and our Customer Support team couldn't assist you immediately.

After reviewing your case, it turned out that we'd faced an issue with the payment gateway and, hence, couldn't locate your deposit. Fortunately, our team resolved this issue and successfully completed your deposit on 17 March.

Please accept our sincerest apologies for any inconvenience caused. We completely understand that waiting for your deposit to arrive might be frustrating. As a rule, we process all deposit requests within just a couple of hours, and what happened is not how our payment system works.

We will do our best to improve our payment processing flow in the future and make sure we deliver the best trading experience to our customers.

You can get in touch with us at support@octafx.com whenever you have questions. Our team will assist you gladly.

Kind regards,
OctaFX Rep.

Octa (Official) 25 March 2022

Atisang 13 Mar 2022

My Acc ID is 37585089, also experienced the same shady behaviour from them. I deposited funds using my business account and to my surprise, my trading account was disabled. Upon my enquiry on this, I was requested to send the supporting documents to get it enabled again - I swiftly sent everything given that they still left all my trades running even though I could not access the account (take note that when the disable your account they leave the trades running which doesn't make any sense, but I sent everything so that I can get or even protect my profits before the market turns). I spoke to over 15 agents on their live chat who all told me that my request is being processed by their finance team without giving me the expected turn around time but only a false hope that I would get my deposit back because I was getting worried. I kept speaking to more agents daily over the course of 2 weeks without any change nor update as promised. It's been over 3 weeks with no action nor solid update from them. It's gotten to a point where the market turned against my positions and I still have no access to even close the trades. My experience with this broker has been the worst - haven't even gotten that promised email from the finance team which I doubt even exists.

Dear Atisang,

Thank you for bringing this to our attention. We are saddened to hear about your dissatisfaction with our services. Fortunately, our team has successfully resolved your issue and compensated for the funds you have lost while the account was disabled.

We had to disable your account as a security precaution. After a thorough check, we have verified your credit card and enabled the account, so you are welcome to resume trading.

Our team sincerely hopes that this issue will not jeopardise your further experience with OctaFX. Whenever you need our assistance, please feel free to write to us at support@octafx.com. We are always happy to support our clients.

Kind regards,
OctaFX Rep.

Octa (Official) 25 March 2022

Maryke 10 Mar 2022

I started trading with OctaFx for the first time in Feb. I did quite well and decided to withdraw my profits and keep my original investment. I withdrew 5 March and today is the 10th. All customer support keeps saying is I have to wait for an email from finance. No reference number. No turnaround time. I didnï¿½t work via a broker and traded individually and OctaFX basically scammed me out of my money. Everyday is the same story. ID: 60000936

Dear Maryke,

Thank you for taking the time to share your experience with us. We deeply regret that you had trouble withdrawing your funds.

After verifying your complaint with our team, we've found that you, unfortunately, used the wrong network along with cryptocurrency type and placed your withdrawal request via BTC address instead of LTC. Our Financial Department processed this payment on March 5, and the transaction was confirmed. You can get in touch with our team at support@octafx.com for a confirmation link or if you have any other questions.

In light of what happened, we wish to underline the importance of double-checking your payment details before requesting a withdrawal. Please keep in mind that transactions via cryptocurrencies cannot be undone due to the nature of digital currency protocols. We're very sorry that your funds haven't reached you, and we encourage you to contact your e-wallet provider and ask them if they're able to send your funds back.

Should you have further questions, please message us anytime.

Kind regards,
OctaFX Rep.
Octa (Official) 17 March 2022

Ernest 9 Mar 2022

It takes only about 10 minutes to deposit yet when you try to withdraw they'll say it has been credited and the banks were just waiting to process it. Fucking hell it's been a month. Tried to withdraw last February 11. No balance left on my account and it's March 9 already. I'll spread the news that I definitely don't recommend Octafx.

Dear Ernest,

Thank you for reaching out and sharing your experience with OctaFX. We're sorry that you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that you deposited via a third-party Mastercard. Please note that in compliance with our AML policies and Customer Agreement, we do not allow any third-party payments at OctaFX. That being said, our Financial Department refunded your payment on February 11. We wish to remind you that such refunds may take up to 30 business days. If the funds don't arrive after this timeframe, please get in touch with our team at support@octafx.com and provide a recent bank statement for the card you used to deposit. Our team will be happy to look into this for you.

Please don't hesitate to reach out anytime if you have further questions.

Kind regards,
OctaFX Rep.
Octa (Official) 17 March 2022

Krishnendu Dutta 7 Mar 2022

I have requested for withdrawal for 400$. Requested Id W5568044 . It shows completed but it's not credited in my account. Why sir? Already 7 days running. Withdrawal Date is 1st March. and today is 7th of march.

Dear Krishnendu Dutta,

Thank you for taking the time to let us know about the matter. We regret that your payment was delayed and your experience didn't meet your expectations.

Upon following your review, we've found that, unfortunately, a technical issue occurred at the time of processing, and your payment bounced back. Our Financial Department initiated another transaction on March 8, and we genuinely hope that your funds have reached you by now. If they haven't or you have questions, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we regret the inconvenience and apologize that you had to wait longer. Please note that normally our team is known for their fast processing time, which ensures that payments take only a few hours and hold-ups are rare. We care deeply for our customers and will look into your feedback closer with our team to improve our payment processing workflow in the future.

Meanwhile, we sincerely hope that what happened won't overshadow your experience with OctaFX, and you'll continue to enjoy our services.

If you have any questions, please get in touch with us anytime. We're always here to help.

Kind regards,
OctaFX Rep.

Octa (Official) 17 March 2022

pankaj porwal 4 Mar 2022

W5567766 withdrawal of $640 still pending. account no 46099401 three days completed, but funds are not credited to my account.

Dear pankaj porwal,

Thank you for bringing this issue to our attention. We're very sorry that your payment took longer than you expected.

After looking into your case with our team, we've found that our Financial Department completed your withdrawal request on the same day you placed it. Unfortunately, a technical issue occurred on the payment provider's end, and the payment was bounced back. Following the case, we can see that after you reported the matter to our team, they resent the payment on March 7. As you haven't contacted us since then, it appears that your funds have arrived, and the issue is resolved. Should you have further questions, please get in touch with us at support@octafx.com. We'll be more than happy to help.

Taking the opportunity, we wish to state our regret for this hold-up. We understand that waiting could be highly frustrating, and we apologize that you had to wait longer. You can rest assured that we will use your feedback to improve our services and ensure that this will never happen again.

Please don't hesitate to reach out to us if you have any questions.

Kind regards,
OctaFX Rep.
Octa (Official) 17 March 2022

King Nathan 3 Mar 2022

Goodday. I made a deposit of $30 but i'm yet to get my bonus. How do I get my bonus because it's not in my available bonuses.

Dear King Nathan,

Thank you for reaching out and sharing your question with us. We're sorry that you couldn't activate your deposit bonus. Please, let us explain to you how you can do it.

At OctaFX, traders can claim a deposit bonus with every deposit and activate it manually in their Personal Area here: https://my.octafx.com/bonuses/view-deposit-bonuses/ Also, you can adjust your settings and set up your bonus to be claimed automatically. This could be done from your Personal Area as well. Please follow this link to learn more: https://my.octafx.com/settings/bonus.

If you have further questions or need in-depth guidance, please get in touch with our team at support@octafx.com. They're always here to help and will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.
Octa (Official) 17 March 2022

shafeeq 28 Feb 2022

Why does my deposit transaction keep on failing. Only after 20 times it will be successful. Then again unable to deposit. Transaction keep failing many times until its okay. Please fix this please. It's super annoying.

Dear shafeeq,

We're very sorry you're having trouble depositing your funds.

Unfortunately, we couldn't identify you on our system and understand what payment method you're using. That said, we'd appreciate it if you could get in touch with us directly at support@octafx.com and share this information. Our Customer Support team is always here to help, and they will be happy to look into this for you.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.
Octa (Official) 3 March 2022

Vinoth Babu 27 Feb 2022

During Withdrawal, It shows completed. Amount deducted from my wallet. But not credited to my bank account. Why so much delay? W5544564 $2000, W5544491 $1000, W5543497 $2000

Dear Vinoth Babu,

We're very sorry that you had trouble withdrawing your funds and it took longer than you expected to receive them.

After reviewing your case, we've found that our team processed these withdrawal requests on March 2. Please allow up to 24 hours for your funds to reach your account. Also, we wish to note that our Financial Department ensures that payments take only a few hours. However, in extraordinary cases, specific delays are possible, and we ask our customers to allow us up to 3 business days for payment processing.

We genuinely hope that your funds have reached you by now, but if not, or you have questions, please reach out at support@octafx.com, and our team will be happy to help.

Kind regards,
OctaFX Rep.
Octa (Official) 3 March 2022

Amount got credited. Thank you.
Vinoth Babu 10 Mar 2022

Dear Vinoth Babu,

We're sincerely sorry that it took us some time to respond to your feedback. We're glad that both of your deposits have been successfully processed. We're sorry for any inconvenience and the delay happened. Our dedicated teams work tirelessly to ensure that all transactions are processed without any delay, and we will definitely take measures to prevent any issue from happening. Should you have any further inquiries, please do not hesitate to contact us via live chat or email at support@octafx.com. The Customer Support team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 2 Nov 2023

Ronak Patel 25 Feb 2022

Not received still.

Dear Ronak Patel,

We're sorry that your funds haven't arrived yet. Please note that our Financial Department has sent them once more and we hope they will appear in your account in the next 24 hours.

Once again, we regret the inconvenience and apologise for the delay. What happened doesn't reflect the services we aim to deliver, and we'll make sure to look into it with our team closely and improve our payment processing workflow in the future.

Should you have further assistance, please email us at support@octafx.com We're always here to help.

Kind regards,
OctaFX Rep.
Octa (Official) 3 March 2022

Not received still.
Ronak Patel 25 Feb 2022

Dear Ronak Patel,

We're genuinely sorry for the delay in responding to your feedback. We regret that you did not have a positive experience with Octa prior to this. The withdrawal delay issue originates on the side of our payment processing company. We understand that it can be frustrating when expected funds are delayed or not processed in a timely manner, and we will make sure to take extensive measures to avoid such issues in the future. Should you face any issues, please do not hesitate to contact us via live chat or email at support@octafx.com. Our team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

Ronak Patel 18 Feb 2022

Hi, I have requested for withdrawal for $253. Requested Id W5438268. It shows completed but it's not credited in my account. Why?

Dear Ronak Patel,

We're very sorry that your withdrawal took longer than you expected.

After reviewing your case with our team, we've found that our team completed your withdrawal on February 18, the same day you requested it. Unfortunately, the payment couldn't go through and was bounced back due to a technical issue. Our team attempted to process it again on February 23, and we genuinely hope that your funds have reached your account by now. If not, or you have questions, please get in touch with our team at support@octafx.com, and they will be more than happy to help you.

Once again, we regret the inconvenience and apologise for the hold-up. What happened doesn't correspond with the services and aim to deliver, and we'll make sure to look into it closely with our team and improve the existing workflow. Meanwhile, we wish to note that usually, our Financial Department ensures that payments take only a few hours. Still, regrettably, certain hold-ups are possible in rare cases for all types of financial transactions. However, on such occasions, you can rest assured that our team is always here to help whenever you have any questions.

Should you need further assistance, please don't hesitate to reach out to us anytime.

Kind regards,
OctaFX Rep.

Octa (Official) 24 February 2022

Same here! got an email about fund transfers but they are not in my account!
ali akash 22 Feb 2022

Dear ali akash,

We regret that your withdrawal request is taking longer than expected.

After reviewing your case with our team, we've found that, unfortunately, a technical issue occurred during processing, and the payment was delayed. Our Financial Department is investigating it closely with the payment provider, and we genuinely hope it will be resolved soon. In the meantime, please email our team at support@octafx.com if you have any questions, and they will be happy to help and guide you further.

Once again, we sincerely apologise for this delay. Please note that we understand how frustrating waiting could be, and our team is putting in the hard work to ensure that payments don't exceed 24 hours. However, certain hold-ups are possible for all financial transactions in extraordinary cases. We ask our traders to bear with us and allow extra time for investigation on such occasions.

Please get in touch with us directly for further assistance anytime. Our team is always here to help.

Kind regards,
OctaFX Rep.

Octa (Official) 25 Feb 2022

It is still pending, sending mail also but reply is only that our finance team work on it. But how much time it's gone already 5 days.
Ronak Patel 23 Feb 2022

Thank you for your valuable reply but please note that it is still pending not received.
Ronak Patel 25 Feb 2022

Dear Ronak Patel,

We are deeply sorry that we took some time to reply to your feedback. We apologize for the inconvenience the delayed withdrawal caused you. You have every right to be unhappy with the circumstances, and we sincerely regret any inconvenience or frustration this has caused. When anticipated funds are delayed or not processed promptly, it can be upsetting. On occasion, the processing of a withdrawal or deposit may be delayed due to a technical problem on the part of the payment provider.

Rest assured that we are taking extensive measures to avoid such issues in the future. Should you face any other issue, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to assist you.

Kind regards,
Octa Rep.
Octa (Official) 1 Nov 2023

YH 15 Feb 2022

Octafx said they send the fund twice to my account by mistake two months ago and when I made another withdrawal today, they declined my withdrawal but deduct my fund from my account to correct their "so-called" mistake. be careful trading with this broker!

Dear YH,

Thank you for reaching out and bringing this issue to our attention. We're very sorry you had trouble withdrawing your funds.

After looking into your review, we've found that a technical issue occurred at the time of processing your payment, and it was sent to your account twice. In order to correct your balance, our Financial Department has deducted the doubled part of your funds. We can also see that our team has requested a bank statement from you upon your report of not receiving the doubled payment, but you haven't reached out to us yet.

By taking this opportunity, we were hoping you could email our team at support@octafx.com with your recent bank statement, and they will be happy to look into the matter for you.

That said, we're looking forward to hearing from you anytime soon, so please get in touch whenever possible.

Kind regards,
OctaFX Rep.
Octa (Official) 24 February 2022

Mallesh 15 Feb 2022

I requested my withdrawal W5289891 on Feb 8th, which has not yet been completed so far. I contacted Support on the reason for delay. They keep on saying that some maintenance issue at payment provider end. I don't understand why maintenance issue has been going on for such a long time, and they didn't complete my payment. They are not giving any clear time frame for the issue to get resolved. I got frustrated with all such replies from them. I am not sure whether I would get my payment or not.

Dear Mallesh,

Thank you for bringing this issue to our attention.

Upon following your review, we've found that at the time of processing your withdrawal, unfortunately, technical maintenance was in place on the payment provider end, and it took longer to process your withdrawal. However, we can see that it's been completed on February 17, and you have already confirmed receiving funds with our Customer Support team.

We wish to express our regret and apologise for the delay. It doesn't sound like the services we aim to provide at OctaFX, and we will make sure to improve our payment workflow. Usually, our Financial Department ensures that payments take only a few hours and such cases are rare.

We genuinely hope that this incident won't overweight your overall experience with OctaFX, and you'll continue enjoying our trading services years ahead.

Should you have further questions, please get in touch with our Customer Support team at support@octafx.com.

Kind regards,
OctaFX Rep.
Octa (Official) 21 February 2022

Octa

Octa (formerly OctaFX) is an award-winning, globally reputed, multi-regulated, multi-asset broker offering forex and CFD trading on over 300 instruments across major asset classes. Founded in 2011, Octa serves over 42 million trading accounts in more than 180 countries. The broker provides access to three robust trading platforms, including the versatile MetaTrader suites — MT4, MT5, and OctaTrader — ts proprietary platform. These platforms streamline market access and trade...

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