FBS Reviews and Comments – Page 7

Good morning, Excel!
Trade 100 Bonus has been designed to help our clients learn more about risk-management and trading with smaller amounts and possibility to get a real profit is the motivation. And, yes, FBS provide Bitcoin payment system for deposit. Please contact us in the Live Chat or email us at support@fbs.com if you need further assistance
FBS (Official)   31 July 2020

Dear, Nick!
We are incredibly grateful that you took the time out to leave us this comment. We will keep working to provide a good client experience. If there is anything we can do for you, just let us know at support@fbs.com We wish you have a profitable trading!
FBS (Official)   31 July 2020

Hello, Ayilara!
We are happy to know that you like our services!
Regarding your withdrawal question, please, kindly be reminded that you can withdraw funds only to those payment systems which have been used for deposit. This is needed for security reasons.
We can recommend you to deposit and withdraw using an Exchanger, this payment system allows you to perform direct transfers with your bank account.
To make a deposit please follow this link: https://fbs.com/cabinet/finances/deposit/EX20245060.
With this Exchanger you will have the option to perform a transfer with:
- Cash into bank,
- Bank Wire transfer or Online Banking,
- ATM,
- Debit and Credit Cards (issued in Nigeria, any International Card),
- Visa QR,
- Kwikmoney, USSD.
If you have more questions, feel free to contact us in chat or via support@fbs.com.
We wish you a successful trading and smooth withdrawals!
FBS (Official)   6 July 2020

Dear Zack!
We have checked your transactions and as far as we can see, all the deposits for the 600 RM amount have been successfully credited already to your trading account.
We bring our sincerest apologies for the delay!
In case you are talking about some other transaction, please, kindly specify the number of it so we could check more specifically. We will be happy to help!
FBS (Official)   1 July 2020

Dear Ma. Cecilia Villa!
The best way to learn is to try - you can do it with our Demo account. Also we provide various educational materials on our website and a lot of explanatory articles in our HelpCenter (support.fbshelp.com/hc/en-us).
And in case you cannot find the information there - you always can contact us in chat or via support@fbs.com. Our customer support will be happy to help you any time, 24/7!
FBS (Official)   1 July 2020

Dear Abdalla A Abiya!
Thank you so much for your review. We are glad to satisfy your requirements of a good broker!
Wish you successful trading!
FBS (Official)   1 July 2020

Dear Roger!
We are sorry that you have encountered such situation. Unfortunately, you didn’t provide any account details so we could help you more specifically. First and foremost, we recommend you to try to upload the confirmation with wi-fi in case you used mobile internet (or vice versa). If the issue persists, please, kindly contact our customer support via e-mail support@fbs.com or in chat which you can find on our web-site or in the applications - we will help you with your deposit! Do not worry, it will definitely be credited!
FBS (Official)   29 June 2020

Hello, Sihle!
In general there’s no withdrawal maximum, but, please, kindly take in consideration that some payment systems may have withdrawal maximum a day. This means that if you want to withdraw more than this maximum, you will be able to do this in several transactions in several days.
FBS (Official)   29 June 2020

Hello, Ekene!
Please, kindly be informed that Visa/Mastercard is a payment system, that allows only a refund of the deposited funds.
This means that you can withdraw only back to the card which you have used for deposit. In case the card which has been used for deposit is expired, you need to send the confirmation of it to our e-mail support@fbs.com and after that you can withdraw to any electronic payment systems available for your country (you can check in Personal Area). Don’t worry, our clients always can withdraw their deposited funds!
In case you have any further questions, feel free to contact us via e-mail or in chat which you can find on our site.
FBS (Official)   29 June 2020

Dear Lerato!
We would like to draw your attention that 100$ profit is not the only bonus condition. Please, kindly be reminded that according to the promo terms and conditions:
The conditions that need to be fulfilled in order to withdraw the profit:
The required number of active trading days is 30 (active trading day is a day when the order was opened or closed);
Positive pips difference (the total number of pips from profitable orders has to be bigger than the total number of pips from losing orders);
Client should have at least 5 lots traded in the period of 30 active trading days;
The conditions of the bonus should be fulfilled in 50 days in order to withdraw the profit;
Only orders with 10 points (100 pips) difference between opening and closing prices meet the conditions.
This means that even if you have already made 100$ profit before 30 trading days have ended, you still need to continue trading in order to be able to withdraw your 100$ profit.
FBS (Official)   25 June 2020

Hello, Bibo!
According to the bonus conditions, you can withdraw only 100$ of your profit in case all the conditions are fulfilled.
If you don’t manage to fulfill the promotion conditions, unfortunately, the bonus will be cancelled as well as the trading result.
Still, even with this scenario you can take part in our other promotions, like 100% bonus on deposit or FBS League!
FBS (Official)   22 June 2020

Dear Nizam!
Thank you for sharing with us your feedback! CopyTrade is really one of the ways to gain profit almost effortlessly. Just do not forget to thoroughly check the stats of the Trader before copying him/her, copy several Traders at once and use StopLoss option - this is the best way to reduce possible risks. Also, you can become a Trader yourself, and receive not only profit from trading, but a commission from the Investors as well!
FBS (Official)   22 June 2020

Dear John!
We are happy to hear you appreciate our efforts! Wish you lucky trading with FBS!
FBS (Official)   16 June 2020

Hello, Saint!
Please, kindly take into consideration, that the Clients’ withdrawal requests are usually processed by the Financial Department of the Company on a first-come, first-served basis within a couple of hours or even faster.
As soon as your withdrawal request is approved by our Financial Department, the funds are sent from our side, but then it is up to the payment system to process it further.
Electronic payment systems withdrawals (like Skrill, Perfect Money, etc.) should be credited immediately, but sometimes may take up to 30 minutes.
In case you withdrew to your card, please, be reminded that on the average it takes 3-4 business days for the funds to be credited.
All the payments are being processed according to Financial Department business hours.
FBS Financial Department business hours are: from 19:00 (GMT+3) on Sunday to 23:00 (GMT +3) on Friday.
Please, kindly be reminded that you can monitor the status of your financial requests in the Transaction History.
In case you have any additional questions, don’t hesitate to contact us in chat on our site or via support@fbs.com!
FBS (Official)   16 June 2020

Hello, Tashier!
Sure! As soon as you fulfill the Trade 100 bonus conditions, you are free to withdraw your 100$ profit or continue trading on this funds. In case you have any additional questions, don’t hesitate to contact us in chat on our site or via support@fbs.com!
FBS (Official)   16 June 2020

Hello, Francisco Jorge!
Thank you for your feedback! We are happy to know that you have chosen FBS for starting your path of a trader. Wish you lucky trading with metals!
FBS (Official)   16 June 2020

Dear Tope!
Thank you for finding a moment to leave a positive review on working with FBS! We highly appreciate it!
FBS (Official)   16 June 2020

Dear Patricia Siame!
We would highly appreciate if you provided here an example of such case.
We have checked our system, but didn't find any attempt to contact our customer support in order to check your situation. Please, kindly be informed that you can check the log files from your terminal yourself or request them from our customer support via support@fbs.com.
FBS is fair and regulated broker and there’s no place for any unethical actions from our side. And if you consider some of your orders executed incorrectly, you can always send us a claim.
Looking forward to hearing from you!
FBS (Official)   9 June 2020

Dear Sir/Madam!
Could you kindly specify your comment?
We would like to remind you that margin for all CFDs, Metals and Stocks is counted differently from currency pairs. The formula is following:
Margin = Opening price * Order volume * Contract size * Percentage / 100
Example:
1 lot on WTI Oil = 1000 barrels
Percentage is 3% (you can see it in the contract specifications - http://prntscr.com/swhdj0 )
Thus, if you open an order of 1 lot on WTI Oil at the price of 37.4000, then the margin will be: 37.4000 * 1 * 1000 * 3 / 100 = 1122
As for one point value, the formula is the same as for the currency pairs:
One Point Value = One Point * Contract Size
Please, kindly be informed that you can check the contract size in the contract specifications in your trading platform as well.
Also, we would like to add that you can always make all the calculations using our Trader’s Calculator (https://fbs.com/trading/traders-calculator).
FBS (Official)   9 June 2020

Hello, Loyd!
While there’s currently no way to withdraw using PayPal due to their regulation, we appreciate you taking the time to let us know what you’re looking for! At the moment we are trying to add as many other convenient payment systems as possible. For example, you can deposit and withdraw using an Exchanger, this payment system allows you to perform direct transfers with your bank account.
OnlineNaira:
- Cash into bank,
- Bank Wire transfer or Online Banking,
- M-Pesa (African East, Kenya, Tanzania),
- Mobile Money (Ghana and Uganda, Zambia, Rwanda, and Tanzania),
- ATM,
- Debit and Credit Cards (issued in Nigeria, any International Card)
- Visa QR,
- Kwikmoney, USSD.
PipsEmpire:
- Local South African banks (FNB, Nedbank, ABSA)
You can also find plenty of other choices, using e-wallets like Neteller, Skrill, Perfect Money or SticPay.
But we would like to remind you that withdrawal should be performed via those payment systems which were used for deposit. In case you need any help regarding deposit or withdrawal, please, contact us in chat on our site or via support@fbs.com.
FBS (Official)   9 June 2020

Dear Sahrul!
Thank you for finding a moment to leave a positive review on your experience with FBS!
Though we would like to mention for our other clients that the payment systems available for deposits and withdrawals depend on the country you are registering with. The list of all available payment systems for your country you can find in your Personal Area.
FBS (Official)   8 June 2020

Hello, Mike!
Thank you for your interest in FBS!
That’s true, by winning in this contest you can get up to 450$, and you do not need to make any deposit in order to take part. Though you will need to verify your Personal Area first.

FBS (Official)   8 June 2020

Hello, Philip!
It’s a pity that you have come to such a conclusion. And we would like to admit that we provide the possibility for any new customer to try our services and form their judgement based on a real experience by trading on our demo accounts without any risk of losing money.
We hope you will take into consideration that each client’s situation is unique just as their trading skills and knowledge of the Market, and, as you can see, our customer support always do their best to take in the situation and provide the best solution or explanation for our customers.
FBS (Official)   8 June 2020

Hello, Annie!
That’s right, we provide 100% bonus on deposited funds, but you can also try our Trade 100 bonus or take part in FBS League contest - both this promotions allow to get profit without any investment at all.
FBS (Official)   8 June 2020

Dear Kay!
We are so grateful to you for your passionate feedback!
Thank you so much for sharing your point of view. We are happy to know that our efforts are appreciated.
Wish you successful trading with FBS!
FBS (Official)   8 June 2020

Dear Frida!
We have searched for the information regarding your issue in our system and have found out that our customer support agent had answered you the same day (26.05.2020). In case you didn’t receive any letter from us, please, kindly check your Spam folder - the letter could get in there.
Let us kindly repeat our agent’s reply here:
We have considered your claim about bespoken pending order #1606636755 SELL 0.01 AUDNZD, consulted with the server data, checked its log-files and come to the following conclusion:
We would like to remind you, that according to the Customer Agreement:
4.5. Order execution
g) Take Profit order – for an open selling position, when Ask price in the quote flow is equal or smaller than an order level;
Be reminded, that SELL orders are closed by ASK prices.
Due to the specifications of Metatrader 4 platform, the graph shows only BID price,
In order to see the ASK price, you need to activate the ASK line in graphic settings.
Also kindly note that it is possible to check the exact ASK price only at the exact moment by following the ASK price line.​
We do understand your frustration and would highly recommend you to calculate your risks beforehand very thoroughly. Also, we recommend you to see if your trading strategy is appropriate by trying it on Demo-accounts.
Also, we would like to add that via support@fbs.com you can request the ticks to see the lowest Ask price for the moment where you have expected your Take Profit to trigger.
We hope that we have managed to resolve this issue and thank you for your understanding!

FBS (Official)   4 June 2020

Dear Mike!
We are so glad to hear that you liked our promotion! We wish your trading with FBS to be always this successful!
FBS (Official)   2 June 2020

Dear Angwara!
Thank you for your feedback - it is really a pleasure to know that our customer support is helpful to you!
We would like to add that though contacting our Customer Support is the fastest way to get help, you can also check our Help Center (support.fbshelp.com) - there you can see the answers to the most commonly asked questions!
FBS (Official)   2 June 2020

Dear Githz!
Could you kindly specify which Terms and Conditions do you mean? Do you mean any promotion Terms and Conditions or the Customer Agreement? We highly recommend reading Terms and Conditions before taking part in any promotion - any client can get acquainted with them beforehand. As for the Customer Agreement, we would like to remind you that by registering an account with any company (not only FBS) usually you accept Customer Agreement conditions as well, and as with the Terms and Conditions of promotions, each client-to-be should read this document in advance.
Regarding the comment about withdrawal, we cannot help but consider it as libel - FBS never uses any unethical ways of making profit off clients, all clients can withdraw their honestly earned profit.
Please, provide your account details so we could investigate your situation and help you with your withdrawal request. Also you can contact us in chat or via support@fbs.com.

FBS (Official)   2 June 2020

Dear Moss!
Thank you for sharing with us your feedback! CopyTrade is really one of the ways to gain profit almost effortlessly. Just do not forget to thoroughly check the stats of the Trader before copying him/her, copy several Traders at once and use StopLoss option to reduce possible risks. Also, you can become a Trader yourself, and receive not only profit from trading, but a commission from the Investors as well!
FBS (Official)   2 June 2020