FBS Reviews and Comments – Page 8

Dear Shakira!
We are glad to know that our application has satisfied your needs. Truly, lately our clients prefer more FBS Personal Area application to desktop version. And FBS is trying to be on the one page with our clients’ wishes. Thus, for example, now there even can be a chance that you can find in the application a contest that you will not be able to see in the desktop version.
FBS (Official)   1 June 2020

Dear Alet!
We ask you to send an e-mail to our customer support in order to investigate your situation. FBS always compensates the loss of the client if there was any error from FBS side. At the moment we cannot help you and check your issue without your account details - but we hope that you will provide it here or via support@fbs.com. Please, remember that FBS is a regulated broker with more than 11 years of history and never deducts clients’ funds intentionally for no reason.
FBS (Official)   1 June 2020

Dear Neil Sagun!
Indeed Trade 100 bonus is quite a challenge, but still it is a real possibility to earn 100$.
Let us kindly remind you that Trade 100 bonus funds are virtual funds on a demo account (until you fulfill the bonus conditions) and FBS has no intention, reason or possibility to take advantage of your trading on this bonus.
The main goal of the Trade 100 bonus is educational - to give traders a chance to study the basics of successful and effective trading. It works the same way as in sport – first you train and learn, then you earn and get stronger, faster and more efficient.
Trade 100 Bonus has been designed to help our clients learn more about risk-management and trading with smaller amounts.
And possibility to get a real profit is the motivation.
Also, apart from Trade 100 bonus we provide other promotion that does not require any investment! We'd like to inform you about our demo-contest FBS League: by participating in it you can earn up to 450$ without any deposit at all.
FBS (Official)   1 June 2020

Dear Palofha!
Sad to know that you have preferred to rely on the opinion of others without trying it yourself, though you can do it absolutely risk-free by trading on our demo account, no-deposit bonus Trade 100 or taking part in our FBS League demo-contest. Let us kindly repeat ourselves: different traders may have different trading skills and trade in different Market or general conditions, which has very huge impact on the trading results and the reviews of other people not always can be applicable to you. Hope for your understanding!
FBS (Official)   1 June 2020

Dear Frank!
It’s sad to know about your decision, though we cannot help but mention that you can make your own true impression about FBS absolutely risk-free by trading on our demo account, no-deposit bonus Trade 100 or even taking part in our FBS League demo-contest. This way you can form your own opinion based on your own experience, which will be more relevant for you, because different traders may have different trading skills and trade in different Market or general conditions, which has very huge impact on the trading results.

FBS (Official)   1 June 2020

Hello, Tinotenda Kalumbwana!
We have tried to find any information about your issue in e-mails and chats, but failed to do so, unfortunately. In case you have written to our customer support (support@fbs.com), please, kindly tell us the ticket number so we could take a look on the issue. Also, it would have been definitely useful if you attached the screenshots to your review.
Let us kindly remind you that in case you have any doubt about your orders execution - do not hesitate to send a claim to our e-mail to get clarifications. Still, we want to assure you that FBS is regulated reputable broker that acts strictly according the Customer Agreement - FBS would have never used any ill-practice against a client.
FBS (Official)   1 June 2020

Dear Tidyluckystar!
Thank you for your review! We are sorry to know that your clients’ demands were not fully satisfied with our CopyTrade application. But we will definitely forward your wish to our Development Department - our clients’ suggestions are always very important for us and they are the main source of all our improvements!

FBS (Official)   1 June 2020

Dear Mike!
We are sorry to hear such a review about our company. Could you kindly specify what was the reason of such decision? Have you faced any difficulty while trading with FBS? We would highly appreciate if you provided us more details about the reason of your discontent so we could give you an explicit answer.
Hope for your kind cooperation!
FBS (Official)   1 June 2020

Dear Javed Karim,
We are grateful to you that you have raised the issue with our Customer Support first.
Let us kindly repeat here the answer that was sent to you by our Customer Support agent.

We have considered your claim regarding the orders
1145986122 (SELL 0.20 on USDCAD with Take Profit level 1.39204 executed at 23:57 on 2020.05.08)
1145988711 (SELL 0.15 on USDCAD with Take Profit level 1.39244 executed at 23:57 on 2020.05.08)
1145988335 (SELL 0.15 on USDCAD with Take Profit level 1.39200 executed at 23:57 on 2020.05.08)
1145989894 (SELL 0.15 on USDCAD with Take Profit level 1.39246 executed at 23:57 on 2020.05.08)
on account 220401855, checked the log-files of the server and the chart history and would like to inform you about the following:

According to the Customer Agreement p.3.6.2.:
The Company is entitled to mandatory closing of Client open positions without prior notification of the latter one, if a Margin level is lower than 20% of the necessary margin for maintaining open positions.
This is exactly the case of your order: on 2020.05.08 the margin level for this particular order fell below 20%, that is why the mentioned orders were executed at the first VALID (i.e. available for trading) quote after the stop out option was triggered,
The corresponding comment to the orders proves this fact:
1145986122 - so: -11.5%/-3.7/32.5
1145988711 - so: -18.8%/-4.2/22.5
1145988335 - so: -42.1%/-3.2/7.5
1145989894 - so: -30.4%/-4.6/15.0

Where "so" stands for earlier described Stop Out, and the percentage amounts specify the amount of margin remaining after the order closing, not 20% losses as you were inclined to believe.
Let us take an example: Order, opened with 100$ margin is closed with SO function when the margin amount reaches lower than 20$, indicating 20%.
We suggest you considering this option which is directly related to your margin level in your future trading.

You may also kindly check the available quotes at the moment of your order execution via the following table.

Please, kindly note that SELL orders are being opened on BID price and close at the ASK price.
Due to the specifications of Metatrader 4 platform, the graph shows only BID price, The high and low are also mentioned per BID prices only.
In order to see the ASK price, you need to activate the ASK line in graphic settings.
Also kindly note that it is possible to check the exact ASK price only at the exact moment by following the ASK price line or via quotes provided to you below.

DATE TIME BID ASK
08.05.2020 23:57:49 ; 1,39233 ; 1,39337
08.05.2020 23:57:49 ; 1,39241 ; 1,39361
08.05.2020 23:57:49 ; 1,39241 ; 1,39408
08.05.2020 23:57:50 ; 1,39241 ; 1,39409 - the exact price on which your order 1145986122 was executed
08.05.2020 23:57:50 ; 1,39252 ; 1,39410 - the exact price on which your orders 1145988711 and 1145989894 were executed
08.05.2020 23:57:50 ; 1,39224 ; 1,39404
08.05.2020 23:57:51 ; 1,39223 ; 1,39403
08.05.2020 23:57:51 ; 1,39223 ; 1,39397
08.05.2020 23:57:51 ; 1,39221 ; 1,39401 - the exact price on which your order 1145988335 was executed
08.05.2020 23:57:52 ; 1,39211 ; 1,39391

Thus, the orders under consideration were executed correctly and in full accordance with the trading conditions and Customer Agreement.

Also, we would like to remind you that the Market was extremely volatile at closure on 08.05.20 (check the chart screenshot, please - http://prntscr.com/sfuetc ) which stipulated high spreads as well, unfortunately.
We do understand your frustration and would highly recommend you to calculate your risks beforehand very thoroughly. To reduce risks we would advise you to try trading with less volume and less leverage.
Also, we recommend you to see if your trading strategy is appropriate by trying it on Demo-accounts.

FBS (Official)   13 May 2020

Dear Dias!
Thank you for rating high our FBS Trader application. We did our best while creating it and hope that we managed to find the most elegant solution for the trading on the go with it. We will be happy if you rate us in the PlayMarket or AppStore too! Thank you in advance.
FBS (Official)   29 May 2020

Dear Nizam!
Thank you for your comment! It’s a pleasure to know that you like our service!
We appreciate your feedback and we will continue to do our best. If you have any questions, we will be glad to help you via support@fbs.com or in online chaton our site.

FBS (Official)   28 May 2020

Dear Hamid!
We would highly appreciate if you stop spreading misleading information.
Please, note that after your 100$ profit is transferred to real account, you CAN WITHDRAW this amount. Kindly let us refer to the bonus rules here:
5. The profit available for withdrawal is $100.
Also, could you kindly specify your comment "don't waste your time and money", please? Which money exactly do you mean? Let us remind you that Trade 100 bonus is absolutely no-deposit bonus, which doesn't require any investments.
We are sorry to hear that you are not satisfied with the conditions of our new bonus, but what exactly is "scam" here? Kindly take into consideration that all conditions can be found on the site, there are no hidden rules and no deposit is required.
This bonus was developed to help our clients learn more about risk-management and trading with small amounts.
Next, please, kindly take into consideration that a client should trade 5 lots not in 1 month time period, but in 30 active trading days, i.e. weekends are excluded. And the condition about 5 lots is totally practicable condition which has been proven by numerous successful withdrawals. As for the 100 pips rule, please, note that the value of 100 pips is given for 5-digit quotes (!).
In case you are not satisfied with "Trade 100$ bonus" conditions, you still can try our "Bonus 100% on deposit".
FBS (Official)   26 May 2020

Dear Jaypee!
Kindly note that FBS never holds back clients’ funds and a client always can withdraw deposited funds. Unfortunately, you didn't leave any account details so we could take a look on your situation and give a proper reply.
First and foremost we would like to remind you that withdrawal process and time mostly depends on the payment system you choose. And after a withdrawal is accepted in the FBS system, it's further processed by the payment system - and this amount of time, unfortunately, cannot be influenced by FBS in any way.
Let us kindly suggest that you have made a withdrawal via card. If so, please, be informed that Visa/Mastercard is a payment system that allows only a refund of the deposited funds.
One of the key reasons that a card refund takes as long as it does is the number of steps involved in the refund process. When you initiate a refund, as when you return merchandise to a store, the seller requests a refund by beginning a new transaction request on the card network. The card company must receive this information, check it against your purchase history, confirm the merchant's request, clear the refund with its bank and transfer the credit to your account. The card's billing department must then issue a statement that shows the refund as a credit, which serves as the final step in the process. Each step is an opportunity for delays due to human or computer error, or due to waiting for a billing cycle to elapse. That is why sometimes refunds take more than 1 month! Usually withdrawals via card are processed within 3-4 days.
If you didn't receive your funds for some reason yet and have got a withdrawal confirmation from our customer support already, please, pay attention to the ARN or RRN code on this confirmation - with the help of it your bank should be able to track your funds. All you need to do is contact your bank with this code.
Hope for your kind understanding!
FBS (Official)   28 May 2020

Dear Samih Sailami!
We are sorry to hear such a conclusion from your side. Still we cannot help but mention that FBS provides different contests and promotions allowing to get profit absolutely without any investment. Bonus Trade 100 or our demo contest FBS League, for example.
And, as it has been written below, negative comments not always depict real situation, because since trading result depends not only on the broker, but on the Market situation or trader’s skills as well - there’s always a possibility that the review is not quite relevant.
If you want to obtain an overview of FBS - open our Demo account and see how it works!
FBS (Official)   28 May 2020

Dear Faith!
We would like to remind you that in case you have any slightest doubt that your order was executed correctly, you can always send us a claim with the order information and request the ticks for the order opening or closing.
To our regret you didn’t provide here any account details, so we could answer on your claim right away.
Please, feel free to contact us via support@fbs.com to receive clarification of your situation.
FBS (Official)   28 May 2020

Dear James!
We are sorry to hear that you have some unsuccessful trading experience, but we can assure you that actions of FBS are always legitimate. FBS is a regulated broker that acts strictly according to the Customer Agreement and do not use any abusive practices.
And if you have any doubts regarding any of your orders, we would appreciate if you provided us with the details of this situation - so we could check your issue. Also let us remind you that you can send your claim to our mail support@fbs.com.
FBS (Official)   28 May 2020

Dear Bongani!
We are sorry to hear that you have some unsatisfactory experience with FBS, but we would beg to disagree - FBS is a regulated broker that acts strictly according to the Customer Agreement and do not use any abusive practices.
And if you have any doubts regarding any of your orders, we would appreciate if you provided us with the details of this situation - so we could check your issue. Also let us remind you that you can send your claim to our mail support@fbs.com.
FBS (Official)   27 May 2020

Dear Bongani!
We are sorry to hear that you have some unsatisfactory experience with FBS, but we would beg to disagree - FBS is a regulated broker that acts strictly according to the Customer Agreement and do not use any abusive practices.
And if you have any doubts regarding any of your orders, we would appreciate if you provided us with the details of this situation - so we could check your issue. Also let us remind you that you can send your claim to our mail support@fbs.com.
FBS (Official)   27 May 2020

Dear Aznan Ahmad!
Kindly note that FBS never holds back clients’ funds and a client always can withdraw deposited funds. Unfortunately, you didn't leave any account details so we could take a look on your situation and give a proper reply. In case somehow your issue was not resolved, please, feel free to contact us in chat on our site or via support@fbs.com to get help!

FBS (Official)   26 May 2020

Dear Nicolas Walas!
Let us repeat here our reply once again.
Please, kindly be reminded that according to the 50$ bonus promotion conditions:
Each client/computer/IP can open only one “Bonus 50” account. It is prohibited to work through proxies or using any IP-address modifying software. Opening the second Bonus $50 account is prohibited even after bonus funds are charged off.
Upon suspecting fraudulent activity on the Bonus account, the company reserves the right to deduct the entire bonus amount and profit made with the Bonus account without notice. In this case, the decision is beyond contestation.
As you may see, this rule implies that more than one bonuses cannot be opened from one and the same IP or device, to exclude the situation that one and the same client opens several Personal Areas with different IDs (fake or other person’s).
Unfortunately, it has been found out, that your bonus account has violated the bespoken promotion conditions, that is why your bonus account has been blocked.
We would like to draw your attention that the Company has no obligation to disclose the details of accounts checking to prevent any recurrence of fraud by other clients. Each account is submitted to a very thorough examination, which includes more than searching for the matching IPs (!). Please, note that it was not said that the intercrossing has been found only by IP.
Also, let us remind you that you were trading on the bonus funds, i.e. funds of the company until it has been confirmed that all promotion conditions were observed.
FBS is not interested in deducting the funds for no reason: first of all, we do respect our clients, second - we care about our reputation. Nevertheless, FBS strictly checks the conditions fulfillment.
Next, please, be informed, that, unfortunately, since 15th of February 2019, 50$ bonus promotion has been closed, all bonus accounts were permanently deleted and cannot be restored - there’s no possibility to restore your account and investigate the case.
Also, we would like to inform you that you can try our other no-deposit Trade 100$ bonus.


FBS (Official)   26 May 2020

Dear Joey!
Thank you for your comment!
We would like to inform you that the “Common Error” message may occur for several reasons. It mainly arises due to the slow Internet or poor connection. Please, be reminded that direct Internet connection and stable speed are required in order to be connected to the platform.
To resolve the connection issues, it is recommended to try the following:
1. Restart the terminal.
2. Make sure that the computer is connected to the Internet (you can also restart the connection).
3. Try to disable antivirus software or Internet security programs.
4. Try to use another computer to log into your terminal in order to check if this is a connection or computer issue.
5. Make sure that you have selected correct server address.
6. Click on the connection bar in the lower right corner of MetaTrader4 and select the "Rescan Servers" command.
Also, please, do not forget that you always can contact us in chat or via support@fbs.com 24/7 and our customer support agents will do everything possible to help you!
FBS (Official)   26 May 2020

Dear Harold!
We would like to point out that, unfortunately, you didn’t provide any account details, so we could check your situation and reply to your comment more pointedly.
First, let us inform you that in case you have any doubts about some of your orders being executed accurately, you can send us an official claim with all the necessary information about your issues. Claims are sent to our e-mail address support@fbs.com only within two working days after the issue has occurred.
A Client’s claim must contain:
your full name,
your account number,
date and time of the dispute situation,
ticker (number) of the dispute order,
claim description.
Next, we are sure that you are aware about it, but would like to remind just in case that sell orders are closed by Ask price which exceeds the Bid price by the amount of spread. And according to the default settings of MetaTrader 4, only Bid price is shown on the chart.
Hope you will provide more details about your claim!
FBS (Official)   26 May 2020

Dear Mos!
Kindly note that FBS never holds back clients’ funds and a client always can withdraw deposited funds. Unfortunately, you didn't leave any account details so we could take a look on your situation and give a proper reply.
First and foremost we would like to remind you that withdrawal process and time mostly depends on the payment system you choose. And after a withdrawal is accepted in the FBS system, it's further processed by the payment system - and this amount of time, unfortunately, cannot be influenced by FBS in any way.
Let us kindly suggest that you have made a withdrawal via card. If so, please, be informed that Visa/Mastercard is a payment system that allows only a refund of the deposited funds. This means that you can withdraw via card only the sum of your deposit.
One of the key reasons that a card refund takes as long as it does is the number of steps involved in the refund process. When you initiate a refund, as when you return merchandise to a store, the seller requests a refund by beginning a new transaction request on the card network. The card company must receive this information, check it against your purchase history, confirm the merchant's request, clear the refund with its bank and transfer the credit to your account. The card's billing department must then issue a statement that shows the refund as a credit, which serves as the final step in the process. Each step is an opportunity for delays due to human or computer error, or due to waiting for a billing cycle to elapse. That is why sometimes refunds take more than 1 month! Usually withdrawals via card are processed within 3-4 days.
If you didn't receive your funds for some reason, you can contact us in chat or via e-mail support@fbs.com and request withdrawal confirmation - we will do everything possible to help you track your funds.

FBS (Official)   26 May 2020

Dear Albert m!
To our regret you didn’t provide any account details, so we could check your situation and reply to your comment.
Let us kindly inform you that in case you have any doubts about some of your orders being executed accurately, you can send us an official claim with all the necessary information about your issues. Claims are sent to our e-mail address support@fbs.com only within two working days after the issue has occurred.
A Client’s claim must contain:
your full name,
your account number,
date and time of the dispute situation,
ticker (number) of the dispute order,
claim description.
The company considers a claim within 10 business days. For more information on the procedure of consideration and settlement of claims, please, read p.8.1. of the Customer Agreement.
FBS is a regulated STP & ECN broker with more than 11-year history and there is no place for any manipulation from FBS side. We would like to assure you that all quotes FBS company receives from our liquidity providers. Let us quote the Investopedia here: "Forex brokers who use this system work directly with market liquidity providers." (https://www.investopedia.com/terms/n/no-dealing-desk.asp).
So we kindly ask you to restrain yourself from groundless accusations.
Hope you will contact us via e-mail to clarify your situation!
FBS (Official)   26 May 2020

Dear Samkelo!
Kindly note that FBS never holds back clients’ funds and a client always can withdraw deposited funds. Unfortunately, you didn't leave any account details so we could take a look on your situation and give a proper reply. In case somehow your issue was not resolved, please, feel free to contact us in chat on our site or via support@fbs.com to get help!
FBS (Official)   26 May 2020

Dear Alfred Tiisetso Ledwaba,
First and foremost we would like to clarify for the readers here that this comment is about no-deposit bonus account.
Let us kindly remind you that Trade 100 bonus funds are virtual funds on a demo account (until you fulfill the bonus conditions) and FBS has no intention, reason or possibility to take advantage of you in this case. And more than that FBS is a regulated broker.
Regarding your trading situation, we have considered your claim about bespoken pending order (GBPCAD, SELL STOP), consulted with the server data, checked its log-files and come to the following conclusion.
Please, kindly note that at 14:00 MetaTrader time on 07.11.2019 was the release time of several highly important news pieces regarding GBP, that had an extremely remarkable impact on the financial market, particularly on all currency pairs with GBP. You can check the information about news releases with the Calendar published on our site: https://fbs.com/analytics/calendar 07.11.2019 (the aforementioned news pieces are as follows: http://prntscr.com/ptsgrp)
The mentioned news pieces have caused very high volatility in the market at 14:00 and further, which resulted in significant spread widening and abrupt price movements.
I hope you are aware that news release almost always causes the high volatility and rapid price movements which can be the reason of slippage.
Slippage is the difference between the price the trader expects for the order and the price at which the order is actually executed (market gaps can cause slippage).
Pending orders are affected by the market situation, and slippage may occur.
In this case, the order will be executed at the another available price.
According to the Customer Agreement:
4.5.2. In the cases of price gaps order execution is determined by the following rules:
d) “Buy Stop” and “Sell Stop” pending orders are executed at the first quote after the price gap.
This is what has happened in your case:
You have set the opening price for your Sell Stop order at 1.69236 and Take Profit level at 1.69040, but due to the news release the opening price has got into a gap and your Sell order has been opened at the 1.68814 price, i.e. lower than your Take Profit level. But since the platform cannot dismiss the Take Profit command, your order has been closed right away. By time the closing command by Take Profit has been executed, the closing price has become 1.68995.
Let us kindly demonstrate it on the graph, where the green line is supposed opening price, yellow line is Take Profit price and red line is real opening price: http://prntscr.com/snvvvw
We're very sorry that the news release has affected your trading, but, as you know, trading during news is always risky.
We do understand your frustration and would highly recommend you to calculate your risks beforehand very thoroughly.
Hope for your kind understanding.
FBS (Official)   26 May 2020

Hello, Teshoi!
Let us kindly repeat the comment below:
FBS is a regulated STP & ECN broker with more than 11-year history and there is no place for any manipulation from FBS side. We would like to assure you that all quotes FBS company receives from our liquidity providers. Let us quote the Investopedia here: "Forex brokers who use this system work directly with market liquidity providers." (https://www.investopedia.com/terms/n/no-dealing-desk.asp).
Let us remind that particular price tendency motivates other traders to make a deal which creates a market and consequently changes the tendency of the price eventually.
Your profit and loss totally depends on your trading skills, Market situation and, last, but not least, from your trading strategy.
As for spread, please, be reminded that floating spread always depends on liquidity on a certain instrument at a certain moment of time, that means that spread may both decrease and widen.
According to the Customer Agreement:
3.3.7. Spread on trading accounts can be widened before, in time and after economic, political and other news release, during the Gap, at the time of Market opening (on Monday) as well as at the time of low market liquidity and when a market situation is conditional on high spreads.
In case you are searching for the lowest spread, we would recommend you to try and trade on our ECN account type, it has the lowest spread starting from -0.1 pip for 4-digit quotes.
FBS (Official)   14 May 2020

Dear Freddy!
Thank you for your feedback.
First and foremost we would like to note that according to the Customer Agreement:
3.2.7. The time of the order processing depends on the connection between the client terminal and the Company’s server, as well as on the current market conditions. During regular market hours the order processing time usually is 1 to 5 seconds. In irregular market conditions, the processing time can last longer.
Please, take into consideration that there are many factors that can affect execution quality of your orders such as internet connection, geographic situation, market liquidity, order queue and the specification of your trading device.
As you know, there is a number of steps involved in the process of order execution. From the moment you click the button the signal is sent to the server. The server is processing orders on a first-come, first-served basis. After the position has been set the signal returns back to your trading platform. Thus, the execution time is the time from the moment you click the button “buy” or “sell” till the moment the server sends a reply back.
We totally understand your need of faster execution and would like to assure you that FBS does its best to provide our clients with the fastest execution: we acquire new data centers and choose only the best ones and keep close tabs on the servers load.
Here are the recommendations for faster execution: try our ECN account for the fastest execution, try to operate using our VPS server, try to rescan the servers, try other Internet provider. This arrangements should lessen the execution time.

Also, we would like to remind you that FBS is a regulated STP&ECN broker and we would highly appreciate if you restrained yourself from casting aspersions.
FBS (Official)   14 May 2020

Dear Customer!
As far as we can see, you have managed to withdraw your funds successfully already.
Let us kindly clarify the process here.
On 03.06.2019 you have made a deposit using a card. According to the Customer Agreement:
5.2.7. If an account was funded via debit or credit card, a card copy is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, cardholder’s name, expiry date and cardholder’s signature.
Your CVV code on the back side of the card should be covered.
During the withdrawal process you have been asked to provide the card copies, but you have informed us that the card is no longer exists. Therefore, you have been asked to provide the confirmation of it. Please, kindly be informed that it is necessary procedure to exclude any money-laundering or fraudulent schemes and ensure the safety of your funds. We hope for your kind understanding.
We will be happy if you would update your comment here!
Thank you in advance!

FBS (Official)   14 May 2020

Dear Freddy!
Thank you for your feedback.
We totally understand your need of faster execution and would like to assure you that FBS does its best to provide our clients with the fastest execution: we acquire new data centers and choose only the best ones and keep close tabs on the servers load.
Here are the recommendations for faster execution: try our ECN account for the fastest execution, try to operate using our VPS server, try to rescan the servers, try other Internet provider. This arrangements should lessen the execution time.
FBS (Official)   14 May 2020