RoboForex Reviews and Comments – Page 8

Dear Vlad. RoboForex is a regulated broker. The company has been in the market for over 10 years gaining the trust and loyalty of its customers and counterparties around the world. We remind you that, there is a high level of risk involved when trading leveraged products such as Forex/CFDs. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Sincerely, RoboForex
Manager RF   4 May 2020

Dear Georgio. Unlike for exchange-traded standardized contracts, there is no single correct price for OTC derivatives offered by various venues. It is, therefore, natural for brokers to have different flows of quotes. This happens because different brokers work with different liquidity providers, who in turn work with their own pools of banks, and other kinds of liquidity sources. You can only expect price equivalence for the very same instrument traded within a regulated market, not for an instrument and its derivative and nor for OTC. This means that the difference in our prices and prices offered by other brokers does not automatically mean that our prices are incorrect. This aspect is also openly and clearly stated in Clause 3.11 of the Client Agreement. It is especially important to keep this in mind when trading instruments such as Oil derivatives, as different brokers have different mechanisms towards the pricing of this instrument. As we discussed with you in length during the past few days, the positions you are referring to were closed correctly as the Margin level of your account reached the Stop Out level. Sincerely, RoboForex
Manager RF   24 Apr 2020

Dear Vlad. We remind you that, there is a high level of risk involved when trading leveraged products such as Forex/CFDs. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. If the risks involved seem unclear to you, please apply to an external professional for an independent advice. Sincerely, RoboForex
Manager RF   18 Mar 2020

Dear Tefo. Your message contains no data, which is required for a closer study. In case of any complaints against our Company's operations and activities, contact our Live Support in any way that is convenient for you (email, write a ticket in your Members Area). Sincerely, RoboForex
Manager RF   1 Nov 2019

Dear, Okuhle. Your message contains no data, which is required for a closer study. In case of any complaints against our Company's operations and activities, contact our Live Support in any way that is convenient for you (email to ***, write a ticket in your Members Area). Sincerely, RoboForex
Manager RF   14 Oct 2019

Dear Ilone. Please specify your account number and we can give comments about your situation or help you. Sincerely, RoboForex
Manager RF   2 Sep 2019

Roboforex allowed me to create / order a new VPS. My VPS was closed due to a technical failure. Thanks to the good support from my account manager it worked out well.
Ilone   2 Sep 2019

Dear Kabelo, The source of the possible confusion is that you did not take into account the effect of wider than normal spread as well as rapid price changes that are common around the time of major news events. The server logs that we sent you confirm that position 29861960 was closed correctly as a result of a Stop Out event. If you have any other questions, we will be happy to discuss them in the ticket that you wrote to us earlier. Regards, RoboForex
RoboForex Support   16 May 2019

same thing happened to me, why do they do that? or is ti because we are using pro standard account types?
Tshepiso   12 Aug 2019

Your right there Mr they just close ur trades u don't even see a thing during news release
Almalik   23 Sep 2019

Dear Mike. Our company constantly improves it's services. If you face with any difficulty, please, don't hesitate to contact us and provide your trading account number. We will do our best to help you. Sincerely, RoboForex.
Manager_RF   1 Jul 2016

Dear Masood Hussain. The funds were transferred to your account 2774725. This info can always be found in the commentary of the balance operation. Please avoid spreading false and misleading statements about the company. Sincerely, RoboForex
Manager_RF   20 Jun 2016

Me too, I also using this broker to make money online except liteforex and Mayzus. Robo forex pretty fair.
eko_dedie   26 Oct 2015

Stay away from this broker, this is a scam. I had a 6 positions and 302 level percentage with equity of 94 dollars with balance of 115 all of at sell price 0.92725 aud/cad with before its -10$ all of my positions was stop out with 0 balance.
Mot   3 Aug 2021

I used to trust them but now I don't because if you are making much profit, you end up losing all your money. There is something fishy with this broker.
Phillip   3 Jun 2021

Unfortunately, the "black PR" virus that infected the medium of the Forex brokers on the Internet has affected and our company.
Undoubtedly, it is very flattering that our company is considered a strong opponent, since we became the object of such obvious informational (or rather dis-informational) blackmail.

Despite this, we are not planning to justify ourselves by the groundless accusations against our company, but they cannot be overlooked and we must give a few appropriate comments:

1. Concerning the before-mentioned website and the published information on it, all we want to say it is that it is a collection of disinformation with unjustified hypothesis and utter lies, without any feasible objectives that are followed by the makers of this resource.

2. The appearance of such information by this time on several Internet sites under different nicknames, which use fake IP addresses, indicates that it's obviously done by hired persons and is designed to hurt the company's image in the eyes of the customer, without any argumentation and providing specific facts. The persons who are performing such kind of dis-informational activities should not forget about some very specific sanctions of the criminal law of CIS and European countries that are sure to follow their illegal activities.

We recommend that the administrators of Forex-Ratings.com website to check the IP addresses and nicknames, from whom the reports have been sent and draw conclusions and take action.

We sincerely hope that Forex-Ratings is a well-respected and professional web-resource, and not a place for false and not verified reports, but a platform on which customers can solve a real dispute or make a comment on the work of our company.

3. We are sincerely sorry if the current financial situation of the company Forex4you is so badly that she made such a desperate step and has used such a Black PR.
It is also possible that everything that happens is planned by third parties in form to cause a conflict between our company and Forex4you.

4. The RoboForex group of companies are robust, financially stable and smooth day-to-day operations prove it with our actions, not only in words:

- We received the European licence in Cyprus and will be announcing in the near future of the second license.
- We are a truly international company and recognized by the clients from over 144 countries.
- We continuously launch new projects to our list of products and services, and only in the past year, we introduced RoboFX.com, ContestFX.com, and RoboOption.com projects.
- Moreover, this month we will be running a new and ambitious project of social trading platform called CopyFX.com, which enjoys great popularity among the customers in the countries of the CIS and Russia.

In other words, while other companies make us "black PR" unsuccessfully trying to interfere with our business, we will continue to implement new and even more ambitious and exciting projects.

Best wishes,
RoboForex Team
Manager_RF   12 Sep 2014

Roboforex is strange, they offer COPYFX where u can follow a successful trader automatically. Everytime I subscribe to one of their top rated traders I lose money, it is weird. At last, I opened a cents account (they offer that stupid service) deposited 10 USD which is 1000 cents and had 8USD which is 800 cents, so my balance was 1800 cents approx., I followed their top rated cents trader and lost that too :) U can't win with their COPYFX system, there seems to be something weird and of course there is the usual disclaimer that 'Past performance is not indicative of future performance' bla bla bla
Sherif   31 Jan 2015