RoboForex Reviews and Comments

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Honestly I thought that this was fantasy, that this wouldn't happen because if you start losing your money, you won't invest anymore. Well, looks like it's not the situation and I can tell by certainty that Roboforex plays against their clients. Every time I was in a bad position, I ended up losing all of my money. To prevent the loss I would pump more money and open opposite orders to counter the bad ones, but eventually my account was left dry and empty. I already lost more than 7.000ï¿½ with Roboforex so my advice is - Do not invest with Roboforex! Don't believe in their "costumer care standard" answers where they state that they did all they can to educate you - it's a rigged system and with Roboforex you will just lose!
Joao Cardoso 15 Dec 2021 Reply

Dear Joao Cardoso,

We are very sorry to hear about your failures in trading but would like to emphasize that our company provides all clients with equal opportunity to perform trading operations, results of which depend solely on the skills and experience of an individual. When trading or investing, you must always take into consideration the level of your experience. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice.

Regards,

RoboForex (Official) 20 December 2021

How much you charge for keep the account activated?
Men Bao 18 Oct 2021 Reply

Dear Men Bao,
Kindly address your issue to our 24/7 Live Support or create a ticket from your Personal account to get an immediate and comprehensive answer.

Sincerely,
RoboForex (Official) 20 October 2021

I have been working with this broker for 2 years, but recently the spreads have gone up a lot and at the end of the trading period, all positions are closed at a loss. I am really sorry for Robo Forex. I do not work with them anymore.
Amin ghoyaee 13 Oct 2021 Reply

Dear Amin ghoyaee,
Since the company founded, we're providing some of the best trading conditions by using innovative technologies and many years of experience. We're very sorry to hear about your trading loss. At the same time, it should be keep in mind that fluctuation of spread depends on the current market conditions, which the company cannot influence. Increasing spreads at night is normal as there is reduced or less liquidity in the markets. Each trader must independently assess the risks and adjust their trading methods in accordance with them. If you have any claims regarding the execution of orders on your trading accounts, kindly contact us through a ticket to the Dealing Department of the company.

Sincerely,
RoboForex (Official) 18 October 2021

I'm only using roboforex acc for 2 month and now I leaving from this broker due to high spread in ECN acc, my order can trigger and close with 13+ spreads.
Alson Kangit 7 Sep 2021 Reply

Dear Alson Kangit, were very sorry that your cooperation with our Company fell short of expectations. The fluctuation of spreads depends on the current market conditions, and the Company in no way can influence it. Every trader must evaluate the chosen account conditions on their own and adjust their trading strategies based on these evaluations.

Sincerely,
RoboForex
RoboForex (Official) 8 September 2021

Roboforex blowed up my account with their stupid stop out system. Instead of closing some positions as all other Forex brokers, their system closes all positions at once. They had only excuses, no support (email or phone) will help you in this case. Be careful! Furthermore many orders were not fulfilled correctly using the cent account. E-mails to their support showing screenshots do not help you in nothing. Extreme expensive to withdraw in BTC. I had different issues and problems using their Forex accounts. For everything they have an excuse and a "Client Agreement" in PDF to show that they are always correct.
Joao Araujo 22 Aug 2021 Reply

Dear Joao Araujo, In case you have any complaints about order execution or trading platform operations, you can address them to the Company’s Dealing department and describe your issue in a ticket. Sincerely,
RoboForex (Official) 24 Aug 2021

I have tried to withdraw money but now I'm asked to pay $500 then only can I withdraw. is this true or just a scam?
Shan 9 Aug 2021 Reply

Good day.
The situation you describe cant have any concerns with our Company. RoboForex is a regulated broker that operates in strict adherence to all legislative and regulatory documents, which eliminate any possibilities of non-performance of financial obligations owed to our clients. To get more detailed answers to your questions, please, specify your account number or the ticket number that you sent to our Live Support.

Sincerely,
RoboForex (Official) 11 August 2021

Shame on you Robo scammer, You make false shadow for gold today 9/8/2021 on 1638$ and vanish my 23000$ balance. All prices of gold is to higher than this 1638, till 1690 on Blomberg. Buuuut if you make 1666mt4 low price for me, i alive now. My account stop out couse only be mt5. You are so so so. You are thieves who put your name as a broker.
Amir 9 Aug 2021 Reply

In 9 Aug 2021, gold is smashed down to almost $1600 in just 2 minutes at +57 min after Australia open. It exists in gold spot market because of gold market manipulation by COMEX and bullion banks cronies, this also true for silver. So, it is not because of RoboForex doing scam or something.
Nikolas 19 Oct 2021

I checked more than 50 brokers today 9/8/2021 for gold price. the lowest price of all of them was not less than 1670. But for robi it was 1666 mt4. But 1638 in MetaTrader 5 is really unacceptable. This is an obvious scam. Even Bloomberg and Trading and other news sites announced 1680. My account and many others stop out with scamer, To name themselves broker. Shame on you..
Amir 9 Aug 2021 Reply

Dear Amir,
Please note that unlike for exchange-traded standardized contracts, there is no single correct price for OTC derivatives offered by various venues. It occurs because different brokers work with different liquidity providers, who in turn work with their own pools of banks, and other kinds of liquidity sources, etc.
If you still have questions about the execution of orders or the operation of the trading platform, then kindly contact the company's Dealing Department through a ticket from your Personal Account. Response to tickets are provided on a high priority basis, within the time frame established by the regulations.

Regards,
RoboForex (Official) 11 August 2021

Like to me, I stop out because the gold is $1866.
Jalal 20 Aug 2021

Roboforex is the worst and manipulating broker I ever used. Anyway my ID is 47014522. Get Margin call with Gold today (9 August 2021) while the price is not reach the standart price as other broker. Why the price action for gold not same as any broker? All broker price action only 1678.00-1680.00 ( Hextra Prime, Bold Prime, Tradingview and etc) but your price action is 1666.00-1638.00 (around 120-400 Pips differences)? For your information, my Procent account should not margin call if your price action same as other. Please give me your answer as soon as possible or I will make report to FINRA.
Ahmad Amirul Hakim 9 Aug 2021 Reply

Dear Ahmad Amirul Hakim,
Please note that unlike for exchange-traded standardized contracts, there is no single correct price for OTC derivatives offered by various venues. It occurs because different brokers work with different liquidity providers, who in turn work with their own pools of banks, and other kinds of liquidity sources, etc.
If you still have questions about the execution of orders or the operation of the trading platform, then kindly contact the company's Dealing Department through a ticket from your Personal Account. Response to tickets are provided on a high priority basis, within the time frame established by the regulations.

Regards,
RoboForex (Official) 11 August 2021

This problem also occurred to me today, and at $1617, my account was margin call.

Amir 9 Aug 2021

I was recommending them always to my friends but not anymore, they are stop hunting my positions, where price was not nowhere near my stop loss. once they closed my position with 14 pip difference with market price. can you imagine?
ehsan 6 Aug 2021 Reply

Dear ehsan,
In case you have any complaints about order execution, please submit a ticket to the Company Dealing department from your Members Area and specify numbers of orders, which, in your opinion, were executed incorrectly.

Regards,
RoboForex (Official) 11 August 2021

I have been trading with many brokers. From my trading experience I can say that Roboforex is the best. In Roboforex spread is lower than most other brokers. Its bonus especially Profitshare bonos is very helpful and amazing. Withdrawal is instant. I am very proud to be a client of Roboforex and I wish ever success of Roboforex.
Mohammad Shahjalal 1 Jul 2021 Reply

I checked more than 50 brokers on today 9/8/2021, the lowest price of all of them was not less than 1680. But for you it was 1666.69 mt4. But 1638.76 in MetaTrader 5 is really unacceptable. This is an obvious scam. Even Bloomberg and Trading view and other news sites announced 1680, 1690, and high. You closed all my positions at 1638.76 and I became stopped out. While the price of all brokers and news sites show at least 1680 and higher. Even if we consider the low price of your MetaTrader 4 1666, my account would not be stoped. What kind of game is this, you ruined my life.
Bahdor 9 Aug 2021

I just completed the first withdrawal of my profit today. From trader account to roboforex wallet and to my skrill wallet. They said it may take 2 working days but in fact, it takes only one day processeing and the best part is its weekend! Nice job Roboforex.
Georney Fx 23 May 2021 Reply

I deposited. In members area. They say they not receive any payment.
GG trade 18 Apr 2021 Reply

Hello, GG trade. Your message contains no data necessary for closer study. If you already contacted our Live Support with this issue, please specify the ticket number. Otherwise, create a ticket in your members Area and provide detailed description of the issue. Sincerely, RoboForex
Manager RF 20 Apr 2021

Dear new trader, I strongly advice you not open an account in RoboForex. Since they are using the price chart of kraken which are manupuled by them. You can see this ETHBTC pair on Ferbruary 22, 2021. Just look at the daily lowest price at kraken and any other trading platform's prices (investing etc) you abviously see the difference. They arrange the prices in order to blow out your money within seconds.This happened to me. In short do not trade with RoboForex.
guest 24 Feb 2021 Reply

Dear guest, In case you have any complaints about order execution or trading platform operations, you can address them to the Company's Dealing department and describe your issue in a ticket. Sincerely, RoboForex.
Manager RF 26 Feb 2021

However the spreads are very low but fake shadows in multiple times made me lose a lot of money. it just doesn't worth it.
Mordus 19 Mar 2021

This roboforex is a total joke like they are always telling you to submit a claim by creating a ticket, that ticket is going to take forever before they can reply. I have been trying to change my number with no success, last time wanted a withdrawal request cancelled until now no reply.
Junior Nyapere 7 Jan 2021 Reply

Dear Junior Nyapere, please provide more details relating to your issue to help us find out possible reasons and give a comprehensive answer. Sincerely, RoboForex.
Manager RF 11 Jan 2021

I'm using Roboforex for 3 years. This broker used to be really reliable, like internet say trusted but. For a year ago, things started to happen, Visa/Mastercard deposit and withdraw is changing all the time. I think those have changed like 4-5 times. Even more of that; now there is no option to deposit and withdraw. Think about that CFD broker with no Visa/Mastercard option? It is pretty shame that 10 years of experience and not solving Card Methods. I can't even say a word. Anyway, that is not a main part. Support is completely dead. They are really not that experienced or something. They just answer you in like 15-30 minutes later. Ticket. Again. Very unprofessional answers and services. Yet, withdrawal options were great! Prime account is superior for retail traders. I have been institutional trader (corporate) and retail too. So Roboforex is maybe the leader in the world. So here is my suggestion. This broker is definitely not scam but I can't say for real sure because of visa methods. Since visa or master heavily regulated and Roboforex is failing on Visa side requirements. For 3 years of feeling, this broker is just dying out of market. Lack of support and unprofessional feedback to clients. By the way, their withdraw system is the one you can find on internet. I mean for retailers. I remember that my card withdraw transacted in 3 seconds. In my bank account only in 3 seconds not 2 days or something. So again this broker is not scam at all. Only concern arise when they change something without notice and unprofessional feedback to clients. That is it. Hope I helped people and goodluck with trading. Always follow trend. Account number: 7801601.
Anujin Erdenetsogt 21 Dec 2020 Reply

Dear Anujin Erdenetsogt, Thank you for your feedback. We always strive to increase the efficiency of our operations and activities and valid criticism only helps with that. To get advice on the best way to withdraw funds, please contact the Company's Payment department via a ticket from your Members Area. Sincerely, RoboForex.
Manager RF 22 Dec 2020

I have had some very odd results with this broker. I wouldn't touch them with a barge pole.
Adrian 30 Nov 2020 Reply

This broker is not good at all, I withdrew some profit, untiI now have not recieved. It's too much.
Aaron 17 Sep 2020 Reply

Dear Aaron, Unfortunately, your comment contains no data to back up your claims, which is required for handling them. Sincerely, RoboForex
Manager RF 18 Sep 2020

Trade with 10 dollars for while and you will learn who they really are. They can't be trusted. my account number 21044099.
Saeed 30 Aug 2020 Reply

Dear Saeed, if you have any questions or claims, submit them to the Company's Live Support via a ticket in your Members Area. Sincerely, RoboForex.
Manager RF 2 Sep 2020

Closed account suddenly without any reason! Opened account with them one year ago, was positive surprised concerning their professional behavior, no problems, started to make small profits since april - no problems with price, slippage or like that, fast withdrawls minor amounts, (between 30 and 200 EUR), never problems like "i got no money" or "they refuse withdrawal", traded on Pro and ECN accounts, deposit bonus allways without problems. Suddenly, one afternoon in August, trading was no more possible, two hedge positions were closed automatically. Next they i got an answer on my request, why trading is not possible. The answer was, they simply decided to terminate the contract without a reason, according to their client agreement: "4.15: The Company has the right to terminate this Agreement immediately provided that the Company informs theClient in writing about it." I dont know untill today, what the real reason is, why they cancelled the account. Don't open account, they may close it when you make profits!
Karl 25 Aug 2020 Reply

Dear Karl. Unfortunately, your feedback contains no data to support your complaints, thus making it impossible for us to handle them. Please write your request to email (please specify your account number) for receiving explanations. Sincerely, RoboForex
Manager RF 26 Aug 2020

Thats the answer of the account-manager next morning after the day when the trading function was interrupted, main account 20094457: Hello! We officially notify you that the Company has decided to terminate cooperation with you in accordance with clause 4.15 of the Client Agreement: 4.15 The Company has the right to terminate this Agreement immediately provided that the Company informs the Client in writing about it. Please withdraw the remaining funds from your accounts within the next 10 days. Yours Sincerely, RoboForex Ticket Details. Ticket ID:907717, Priority:Medium, Status:Closed. Thats a very poor answer. Maybe you here have the eggs to give the real reason, but I really don't think so.

Karl 6 Oct 2020

Roboforex, it's your sincere Adegbenga Omotowoju. I am writing this as regards to what happened to my account recently about $266 was deducted from my account in name low margin level and equity and I was left with only $3 in my account my deposit was $100 my bonus was $30 and that of my profits was $136. please help.
Adegbenga 25 May 2020 Reply

Dear Adegbenga, Please, write a ticket on this issue in your Members Area. Sincerely, RoboForex
Manager RF 27 May 2020

Very clever scammers stole all the money from my and my friends 'accounts on March 6. They have permission to operate only offshore. For deception all their offices closed in Russia, in Ukraine their activities are prohibited.All trades are imitated, they steal all your money.
Vlad 2 May 2020 Reply

Dear Vlad. RoboForex is a regulated broker. The company has been in the market for over 10 years gaining the trust and loyalty of its customers and counterparties around the world. We remind you that, there is a high level of risk involved when trading leveraged products such as Forex/CFDs. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Sincerely, RoboForex
Manager RF 4 May 2020

My account 22072582-Pro-Standard-2. I have been trading for them for a while until they scammed my account with 4500$. How did this happen? Check: Tuesday 22/04/2020 WTI oil was trading internationally at 9:00 AM GMT at about 12$ per barrel, and that I mean futures, spot prices, averages, and everything. I had enough coverage to support oil at 7$ and shorts on tesla and S&P that will hedge against any drop. But unfortunately, Roboforex made bets against their clients and took oil to 3$ while it was trading everywhere for 15$ at the same time. Their charts are there and international prices are well known and available to everyone. After many emails to the dealing department, they said that they cannot do anything as this is an OTC price (which is something not regulated anyway) and their liquidity providers had WTI oil price at 1$. So what Roboforex did was taking their clients money taking those positions in WTI for themselves. Those people are in Belize and the don't care about your money, they bet against you and you can do nothing. If anyone is asking for details, I can provide a screen record of my whole account and all trades so you can check and make sure by yourself. Thank you
Georgio 22 Apr 2020 Reply

Dear Georgio. Unlike for exchange-traded standardized contracts, there is no single correct price for OTC derivatives offered by various venues. It is, therefore, natural for brokers to have different flows of quotes. This happens because different brokers work with different liquidity providers, who in turn work with their own pools of banks, and other kinds of liquidity sources. You can only expect price equivalence for the very same instrument traded within a regulated market, not for an instrument and its derivative and nor for OTC. This means that the difference in our prices and prices offered by other brokers does not automatically mean that our prices are incorrect. This aspect is also openly and clearly stated in Clause 3.11 of the Client Agreement. It is especially important to keep this in mind when trading instruments such as Oil derivatives, as different brokers have different mechanisms towards the pricing of this instrument. As we discussed with you in length during the past few days, the positions you are referring to were closed correctly as the Margin level of your account reached the Stop Out level. Sincerely, RoboForex
Manager RF 24 Apr 2020

In a few days, roboforex stole money from many people 's accounts, too. From my account 33009838. It is a high qulity scam Everything looks like real real broker has a beautiful website support service copying changes in real exchange rates. Depends on what they want to do with your money. Roboforex is an international swindler but banks cannot block transactions with them on the first you agree to user conditions on the second they can block only with the instructions of Interpol. Roboforex likes to refer to a license issued in Belize she allows activities only offshore Oni can learn from legal and financial organizations.
Vlad 16 Mar 2020 Reply

Dear Vlad. We remind you that, there is a high level of risk involved when trading leveraged products such as Forex/CFDs. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. If the risks involved seem unclear to you, please apply to an external professional for an independent advice. Sincerely, RoboForex
Manager RF 18 Mar 2020

Roboforex is a scam. I had a $100 in my account n i opened a buy position seconds before the event, and as the candle went up n about to triple my account my order disappeared with my $100, the funny part is that i have been using the same format but this time i was in for more profit.
Tefo 31 Oct 2019 Reply

Dear Tefo. Your message contains no data, which is required for a closer study. In case of any complaints against our Company's operations and activities, contact our Live Support in any way that is convenient for you (email, write a ticket in your Members Area). Sincerely, RoboForex
Manager RF 1 Nov 2019

First of all this broker has major slippage and completely disregards stoploss during high volatility news and is an overall scam, their phone number isn't even working. As I tried to withdraw my funds yesterday an error message appeared and the has been no correspondence on the matter after multiple phone calls. don't trust this broker with your money.
Okuhle 14 Oct 2019 Reply

Dear, Okuhle. Your message contains no data, which is required for a closer study. In case of any complaints against our Company's operations and activities, contact our Live Support in any way that is convenient for you (email to ***, write a ticket in your Members Area). Sincerely, RoboForex
Manager RF 14 Oct 2019

I am trading for a long time with Roboforex. I was a happy trader. Roboforex gave me good service till today. At a sudden they disabled my VPS. I send them proof that the minimum op 3 lot has been achieved. They did not correct it fast but very slow. They bring my account in danger. No change after many chats. The only wat they send is :Could you, please, wait. I need to specify the information. It can take some time.We would recommend waiting for a reply in the ticket request you have sent, further information can be provided further there. After that nothing.

Ilone 2 Sep 2019 Reply

Dear Ilone. Please specify your account number and we can give comments about your situation or help you. Sincerely, RoboForex
Manager RF 2 Sep 2019

Roboforex allowed me to create / order a new VPS. My VPS was closed due to a technical failure. Thanks to the good support from my account manager it worked out well.
Ilone 2 Sep 2019

I'm so angry right now! This broker just closed my trade the instant i've just my buy position at 15:29:59,on CADJPY just before news release.and on that instant they closed my trade!! I want my money!!! the event didnt even move 2 pips against me but they just closed my trade. I'm supposed to be having $1914.45 profit right now but instead im sitting on a -$529.81 for no valid reason. Roboforex I want my money!!! my account number is 5006873
Kabelo 10 May 2019 Reply

Dear Kabelo, The source of the possible confusion is that you did not take into account the effect of wider than normal spread as well as rapid price changes that are common around the time of major news events. The server logs that we sent you confirm that position 29861960 was closed correctly as a result of a Stop Out event. If you have any other questions, we will be happy to discuss them in the ticket that you wrote to us earlier. Regards, RoboForex
RoboForex Support 16 May 2019

same thing happened to me, why do they do that? or is ti because we are using pro standard account types?
Tshepiso 12 Aug 2019

Your right there Mr they just close ur trades u don't even see a thing during news release
Almalik 23 Sep 2019

Good for scalping! I earned at the broker more than $5000 and never had any problem with funds withdrawing, it's always fast. Also, the customer support at RoboForex is excellent, very professional and polite managers. Can't complain.
TraderFX 7 Jul 2017 Reply

I don't understand why is the information about scam often mentioned here? I'm currently using ECN pro account and never had any problem with it. I have what to compare with, for in the recent 4 years I've been trading with several brokers and RoboForex trading conditions are very well. Fast order execution is one of the main reason I chose it and how can you say that it's "not fast as it should be"?
Nicolas 30 Jun 2017 Reply

RoboForex

RoboForex is an international registered forex broker that provides services for trading on global financial markets online. The company offers access to trading 7 asset types, including currency pairs, stocks, indices, ETFs, commodities, metals, and energies. The total number of available trading...

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