Forex Reviews – Forex Brokers Comments – Page 261

Dear Bhaskarsitaram,

We wish to try and locate your registration within our system and there we kindly request further details such as you registered email via our Live Chat from our website or via cs@avatrade.com - you may also provide us with a customer service reference should you have one.

We look forward to hearing from you.

Warm regards,

The AvaTrade Team
AvaTrade (Official)   6 October 2021

Dear Maryam,

We're sorry you had trouble depositing your funds.

After looking into your review with our team, we've found that your account was not verified at the time you left this review. Please remember that you need to confirm your identity and verify your account first to be able to use your OctaFX account in full. We can see that you verified your account the following day, and we hope the issue was resolved simultaneously. If you have any questions, you're more than welcome to contact us at support@octafx.com, and we'll do our best to help.

We wish to outline the importance of verification for all our customers. It's a great security measure that adds another level of protection and gives our traders full access to specific features such as local payment methods and withdrawals. The procedure is straightforward and quick: you need to submit your identity document with the clearly visible required information and wait until our KYC team reviews it. More information and helpful tips are available on our website here: https://www.octafx.com/education/faq/category/account-verification/question/1/.

That said, we highly encourage everyone who's just getting started at OctaFX to take some time and verify their account before anything else. Our team is always happy to help, so you can reach out to us directly whenever needed and expect us to care for you with the utmost attention.

Our team is always here for you, and they will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   5 October 2021

Dear Upendra vaishnav,

We're very sorry your withdrawal took longer than expected.

After reviewing your case with our team, we've found that you placed your request via Cashlesso on September 26. This payment system was experiencing technical issues at the time of processing, and regrettably, it delayed the payment. Our Financial Department initiated an investigation right after, and it took a few days to resolve the matter. Consequently, your payment was processed on October 1, and we hope that your funds have reached you by now. If you have any questions, please email us at support@octafx.com, and our team will do their best to assist you.

Once again, we wish to state our regret and apologize for the hold-up. We understand how frustrating it could be when your funds are not received on time, and what happened doesn't reflect the services we aim to provide. We genuinely promise you that we will look into the situation closely with our team and do our best to improve our payment processing workflow for future transactions.

Meanwhile, we'd like to note that our Financial Department processes most payments within a few hours. However, in extraordinary situations, certain hold-ups are possible due to reasons beyond our control. On such occasions, we may ask our customers to allow us extra time for investigation and processing. You can rest assured that our team is always here to help and update you with the latest whenever needed.

We sincerely hope that this incident will not overshadow your experience with OctaFX overall, and you could give us a second chance. Your support is vital for us, and we appreciate having you on board as part of our trading community.

If there's anything else we can do for you, please don't hesitate to get in touch with us anytime.

Kind regards,
OctaFX Rep.
Octa (Official)   4 October 2021