9 Aug 2023Jared
My experience with eXcentral has been nothing short of a nightmare. The quality of service is abysmal; I've encountered frequent technical glitches on their platform. And don't even get me started on their withdrawal process – it's like pulling teeth. I've been waiting for weeks to get my funds back. I can't believe the lack of professionalism at eXcentral. Their customer support seems non-existent; I've sent numerous inquiries, and I'm met with silence. The worst part? They charged me outrageously high commissions, eating into any potential profits I could have made. I'm convinced eXcentral is a scam. Not only did they promise quick withdrawals, but they failed to deliver. I'm trapped with my funds stuck, and their customer support is evasive when I demand answers. Their order execution is laughably slow – by the time my trade goes through, the opportunity is long gone. eXcentral is a prime example of false advertising. They lure you in with promises of quick withdrawals, but when you try to access your money, it's an entirely different story. Their customer support doesn't seem to care, and their commissions are a complete rip-off.
12 Jul 2023SHakH
I regret ever opening an account with eXcentral. Their quality of service is shockingly low; the platform crashes during critical moments. Even worse, their customer support is dismissive, leaving me frustrated. And let's not forget the sky-high commissions that eat into any potential profits. I'm convinced that eXcentral is a scam broker. I've been trying to withdraw my funds for months, and they keep giving me excuses. Their customer support is unresponsive, and their high commissions only serve to benefit them, not the traders. Stay away at all costs
27 Jun 2023Nadine
I wanted to withdraw money, I applied for a withdrawal, but the money never came. And three more positions were opened on the news, they went into the red, I had enough margin for the minus, they forcibly closed the positions and they say that the margin has ended. And you can't prove anything. eXcentral is a scam broker, bypass them, if you earn money, you will never withdraw it. They only allow you to withdraw an amount less than you invested. I didn't believe the reviews either, so I got it. I can't get my money back.
15 Jun 2023Zheanne
eXcentral is a disgrace to the forex industry. Their order execution is terribly slow – I've missed countless trading opportunities due to their inefficiency. Their customer support is of no help, and their withdrawal process is a complete mess. It's clear they're just after your money. Avoid eXcentral like the plague. They promise excellent service, but it's all a facade. Their customer support is terrible, and their withdrawal process is a complete nightmare. To add insult to injury, their commissions are outrageous, making it impossible to make any real profits.
18 May 2023Farkhad
I can't believe I fell for eXcentral's promises. Their customer support is atrocious – they ignore my messages and complaints. I've tried to withdraw my funds, but it's like they're holding my money hostage. Don't be fooled by their high commissions; they're not worth it. eXcentral is the worst broker I've ever come across. Their service is subpar, their customer support is non-existent, and their withdrawal process is a complete mess. I can only assume their high commissions are their way of making up for their inability to provide a quality trading experience.
16 Aug 2022Guest
Hello everyone, Never ever trust this kind of trading company. I got scammed too for $200. When Ihsancan instruct me to buy more trades to the point he want me to deposit another $1000, to save my money. So i was not sure about adding more profit when i did not earn from my first profit. Instead of sending another profit, i decided to withdraw my $200 but surprisingly Ihsancan begged me to do one more trades to the point ived lost everything. Then he ever said try to withdraw it now from the fact that he new i got nothing left. To this company hope no one can be a victim from them again.
17 Feb 2022guest
Hello! same thing happened to me. First we deposited around $200 then the manager pushes us to invest to $2000. They instruct us to buy losing trades to the point that all the money got liquidated in a few days. Wasn't able to claim my withdraw of 500$ left. Don't get scammed.
28 Oct 2021eleftherios
You never get your money back from them. No withdrawal execution.
25 Oct 2021Ing
I have the same experience.at first they let me profit, but than manipulated to send more and more money to save my trades. I was also misguided to loss so they could profit from my money. AkiDZ was my guro. When I did not when I did not take his repeated advice to deposit $ 2000. He got so angry that he made a couple of trades that would definitely lose, and I lost what I had put in.
15 Oct 2021Val
Yes I was scammed too, always asking for money.
9 Oct 2021Jarmila Kovacova
In a year time I lost all my savings. How stupid I was! They let me profit a little, than misguided me and send me emails demanding more money to save my trades. Yesterday all my possition was closed and I had just an empty account. how can I defend myself?
25 Oct 2021Ing
The was what happened to me also.
27 Sep 2021Rana
Hi everyone who have been cheated and manipulated by excentral account managers and have lost their hard earned money. I am one of the sufferer who has been misguided & scammed by excentral. If we all join hands together, we can jointly file a complaint against them with the South African Authority and request the authority for cancellation of their license and claim our money. The group that has started this platform is a scam too. They are cheaters and they should not be allowed to get away from this. Please join me in my attempt to file a petition against them for cheating and manipulating people like us and robbing us of our hard earned money.
25 Oct 2021Ing
If we jointly could file a complaint against the eXcentral, I would be happe to sign it.
23 Sep 2021rajeesh kumar
I also requested for withdrawal and i have received the half and rest is pending for a long, last 25 days trading site itself not working for me.
18 Sep 2021Babloo
I also requested for withdrawal, but event after 10 days there is no response. I sent mail to support team but always getting same response that my withdrawal is in process. They are not good broker. They are Real scammer. Please don't trust them, otherwise you will loose your money.
3 Sep 2021Joho
Excentral are real scammers. All my money is gone after trading for 2 weeks with them. I'm disgusted.
3 Sep 2021John
I had truly liked and trusted Eddin P**. but I'd discovered that his a fraud. same on Excentral.
3 Sep 2021John
I was also scammed out off my money by Eddin P** trade manager.
16 Aug 2021Annoyed
Same experience as everyone. Fortunately I have not been scammed. But the persistent calls day and night has been annoying. Not able to block the number as they call from many different numbers. Answered one of the calls and had this guy refusing to get off the phone insisting that I hear him out. When I told him I was busy, he threatened and said that he will not stop calling my number as it was my fault to register with excentral and I choose to sign up so I deserve to get such calls.
12 Aug 2021Magsasaka
Why this time I cannot open Excentral trading platform. Seems I also scammed?
1 Sep 2021abdur rahman
they scam my $6100. may I know how can I get back my money?
9 Aug 2021Ray
It is a pure scam and I can not withdraw my money, please report to police.
29 Jul 2021CC
100% Scam. Same experience with you guys here, they called me days and nights even I emailed to them to terminate my account. At very beginning, I was attracted by an online article. After I registered with my $250, I did fact-check online and found that the whole thing was a pack of lies. With proof of news report, the celebrities didn't ever invest through them, the reporter and his story was not true. Thanks to your reviews here, I reported the case to my bank and decided not to give eXcentral any document even though I won't get my money back. However, two months gone, I was still disturbed by their calls (already received thousand calls with 54 different tel. numbers) even I told them I have reported to the police. May be one day they will stop calling when my account goes to zero. Advice to investors: 1. fact-check before investment 2. Never believe what they said 3. Report to the police or your bank. 4. Beware of these scams in the market. Don't invest blindly and lose all your hard earned money.
13 Sep 2021Raya
I had the same problem! But the bank cooperated me and I got my money back! 100% Scam!
29 Jul 2021misflom
If you people can stop harrarsing me, I'd be grateful. I get calls at 3am back to back, when i'm at work, when i've told the person on the line i'm not interested, theyre insist on calling and calling and calling. the number is unblockable cos it changes daily. I will lay charges.
26 Jul 2021Vincent Mutua Wambua
Total Scam. My Account Manager Lyudmila F kept in demanding more deposits more deposits after parting with 500$ with false promises of bonuses,oil trade,etc which are fake. They are geared at enticing to deposit more hence loose more funds. They are scams per excellence. Avoid them at all cost. If I get this lady manager by any chance I will blow her head into pieces.
5 Jul 2021guest
Please do not believe eXcentral. They would make you deposit another 250USD to able to make a withdrawal of your initial 250USD. They are scammers. And they will keep calling you non stop to ask you to make a deposit. They will say that the 250USD is for the license and you have to make another 250USD to active your account when the account have already been activated. Can anyone tell me how to withdraw my initial 250USD without depositing any more money in? I would like to take back my money.
15 Aug 2021kipangu
They called me for days even at night to get my 250 us dollars. I was about to make a deposit by tomorrow. Thanks for your messages guys.
3 Jul 2021Ally
Pls don't invest with excentral. I lost about USD29k. Keep on pestering to deposit money and loss my investment due to wrong advise and keep in the dark. not sure what is going with my open positions.
29 Jul 2021Lyn
Exactly wrong advice. And when they see your account has good money they open so many positions for you enough to blow your account at once. Total scam. Terrible.
2 Jul 2021Dharma
eXcentral, the company with the worst support online! They are scammers, quick to receive but will never process withdrawals. Everyone go and complaint to police.
2 Jul 2021Raj
Everyone must go to police and complaint register for the scam company excentral. Please aware and help to other person won't lose money. Because excentral cheating for innocent people. Please help for innocent people. Please go to police and complaint this scam company.
29 Jun 2021Glad
I was stupid! Got attracted by a YouTube advert and clicked, subsequently registered for a trading account. I can't deny, should have done more homework before making that click! Got uncomfortable with providing personal info and documents, and could understand, this is necessary to activate my trading account. I had a very negative experience with another company and do not want to share personal info. Emailed to terminate account, even without refund! This met with so much challenges, and dozens of calls daily! If this company is legit, i believe there is a policy to handle scenario like mine. Do they have to hound me daily to "encourage" me to trade? Now, I feel demanded to trade! I just want out!
30 Jun 2021JY
A daylight robbery outfit. USD7500 disappeared from my account.
28 Jun 2021Dipta Dey
They are calling everyday for doing trading.
23 Jun 2021tamilselvan
Please can someone tell me how to make a withdrawal. The link doesn't work from the email. Will they ever give me my money back?
22 Jun 2021Dave
Please can someone tell me how to make a withdrawal. The link doesn't work from the email. Will they ever give me my money back?
22 Jun 2021Adam
what I really admire is the 1:30 leverage you got for vip members! and i'm happpy to be a vip member at your company. this flow of deposits and withdrawals drives me crazy.
21 Jun 2021Samantha Linivsky
Excentral helped me by providing me with everything I needed in regards to sharpen my knowledge of the markets very patiently. I am very pleased with your services so far.
18 Jun 2021Robby R.
idk how much i wasted before i signed up to excentral. imho i didn't think i will finally start earning out of cfds trading. my advice choose crypto as often as you can out of 160+ options the company provides. and don't be in a hurry to withdraw as this money can let you accumulate even more. my strategy is like that: i store my earned money at the platform to keep on trading and once a week i make a new deposit of a sum that's not so big for me like $500. at the end of the previous month i withdrew almost everything and it was a pretty impressive sum of money. about 60% of my earnings was stimulated by crypto orders and some of commodities.
15 Jun 2021Adam
The only thing that will make me stop trading with eu excentral is when my account manager stops working with me. Simon is truly perfect! if I could make any money without the help i got. The advice i always receive is so efficient so that my orders are always money making. traditonal currencies and commodities trading is always good. but after what elon musk started doing to crypto market, my choice is frequently to trade crypto cfds! believe me you'll succeed.
8 Jun 2021Toby
Worst company ever. Do not give them any money, you will most like never see it again. And for your own good, don't give them your phone number. I made that mistake, and I'm being called multiple times a day, from different numbers for weeks now. This company needs to be shut down!
2 Jun 2021Curtis
Please report them to the Cyprus Securities Commission and the FSCA of South Africa. My account Manager Yaroslav *** liquidated my account of over $3000 because I refuses to make further deposits. He sometimes goes by the name of one Mr Ali.
1 Jun 2021Shield
Requesting call out please. Please return my money I invested.
1 Jun 2021Desmond Ang
Very bad broker, kept on telling you to invest more money, but not smart in investing.
1 Jun 2021Annie
i just made my membership since last may 28, but was just processed yesterday due to so many identification documents required of me. It was today I talked to my account manager and he said I need to add 1,000 US dollars to get more profit. I don't have that amount in my ATM card so he was giving me until thursday to comply that amount. My question is if I can't deposit that amount what will happen to the 300 I first deposited? will that not earn any penny at all?
27 Jun 2021Dreyfuss Allan
This is a scam, you will not see your money. Those writing in favour of them are their staff. I became suspicious with their bullshit of 1k per day everyday. When I said I'll check the company out first they cut the line.
27 May 2021Carol
eXcentral, the company with the worst support online! They are scammers, quick to receive but will never process withdrawals.
20 May 2021xiaoqing wu
Total scam, don't believe the 5 star reviews. Wanted to withdraw my money and it's already 5 business working days but still nothing. and the financial guy called me asking why I wanted to withdraw but I said that I just wanted my money back, but now I can't even go in to their website nor can I email them.
21 May 2021Official reply
Dear Customer,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it’s based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. Regarding withdrawals, clients may be required to present additional information and documents. To avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request (this will actually save you a lot of time). Furthermore, it might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. Please be patient while we process your refund request in due course.
eXcentral
18 May 2021Zin Tsi
I traveled to my guy to spain and he told me he's trading on forex market with mt4 platform from eu excentral. and I decided it to try them out too and it's been 3 months ago, so now I'm a shark with big stakes deposits and huge withdrawals! 1:30 leverage.
19 May 2021Official reply
Dear Zin,
Thank you so much for taking the time to leave us a review. Please be sure to inform your account manager of any issues you may have.
18 May 2021Jahaal
Guys, don't trust any bad reviews about excentral! they're liars! if trusted them, I'd not be making $500 a day now having no job because of covid 19 really! also, even with a small sum of money you can enter the company. personally I invested just $1500 two months ago and now I don't care about the money! that's really kinda miracle!
19 May 2021Official reply
Dear Jahaal,
We really appreciate you taking the time to share your experience with us. We look forward to providing you with the best possible service in the future.
16 May 2021Redni
excentral was my first trading experience and I have no regrets at all! when I decided to experiment with other sites, I realized that nothing but a scam was waiting for me. why is that? first: the license. it turns out that not all trading platforms are licensed, but this company does. besides, the withdrawal fee is the most normal on the market! I don't usually write reviews, but this platform is my key to a successful life, and I sincerely want to share this experience!
18 May 2021Official reply
Dear Redni,
Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.
15 May 2021Yvan
One of the best brokers excentral. I'm so glad to believe them and started trading with them!
18 May 2021Official reply
Dear Yvan,
Thank you for the wonderful review and for taking the time to share your feedback on Forex Ratings.
15 May 2021Sarah
been searching for additional income on the web. however thanks to excentral I don't need any job to do except for the trading process on this platform. got $3000 payout three days ago and happy to the moon!
18 May 2021Official reply
Dear Sarah,
Thanks so much for giving us your take on how our team is doing. We're glad that customers like you are having a great experience with eXcentral.
15 May 2021Dan
This eXcentral are scammers. They will call you countless time for deposit but you can never get back your deposit. Beware they are scammers. The success comments you see here are their people.
18 May 2021Official reply
Dear Dan,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it’s based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. Regarding withdrawals, clients may be required to present additional information and documents. To avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request (this will actually save you a lot of time). Furthermore, it might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. If you would like more information, please contact our team at support@excentral.com.
14 May 2021Simon
my personal and true experience is extremely positive. excentral showed me the new way to make money. yep, i realize the risks but the more you are into trading the more intuition you obtain. after a couple of months you'll be almost a profy in forecasting. the best thing i fav about excentral is leverage. also i'm fond of the fast payouts.
17 May 2021Official reply
Dear Simon,
Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.
13 May 2021Mokgadi Mamaleka
This is a real scam and there are so many people called managers. They rotate to call you and telling you only lias and deduct you money for the call.
17 May 2021Official reply
Dear Mokgadi,
We would like to know more about your experience with us. Please contact our support team at support@excentral.com.
13 May 2021Yana
That's a perfect broker with no scam schemes as the other ones can have. I withdrew my earnings and they loaded my bank card on time. Will carry on trading with them!
17 May 2021Official reply
Dear Yana,
Thank you so much for taking the time to share your feedback. We look forward to providing you with the best possible service in the future.
12 May 2021Dally
Was scammed by excentral, to those who want to register on there site beware. You will never earn from them.
17 May 2021Official reply
Dear Dally,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasize on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading.
Please contact us at support@excentral.com to discuss this further.
11 May 2021Kabelo
the spread is unbelievable. worst broker in my 5 year experience in trading.
17 May 2021Official reply
Dear Kabelo,
We are really sorry to see that your experience with eXcentral was less than great. Is there anything we can do to improve it? Regarding our spreads, please note that you can have more competitive spreads if you apply for a VIP account.
9 May 2021Eeviz
The reviews on the platform so far so good. However, the problems of withdrawal is very perfunctory to users. I have contacted the live chat customer service staff countless times and always said that the financial department will follow up. It has been more than 14 working days and there is still no response. The efficiency is very poor and the customer's request is not handled.
12 May 2021Official reply
Dear Eeviz,
Thank you for reaching out and sharing your experience with us. We deeply regret that you had trouble depositing your funds. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website, and we'll be happy to investigate the issue.
Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.
8 May 2021Farah
I would give it zero rating if possible. Definitely a scam! Please please do not trade with this company. There are better companies out there. Once you've deposited money, they'll call you non-stop but once you request to withdraw your funds, they are non-responsive. Emails were not replied, called them a million times, no answer or was rejected. Keep using a different number when calling and not to mention, when you call the "customer service" number, it said that my funds were no sufficient to make the call. What kind of bull crap is that? Even when I tried to use another number to call, it stated the same thing. Clearly a scam. Invested $1,700 and currently having an extremely hard time withdrawing any funds left, which means I'll never see my money back. Even now I can't even trade anything on my account! It's like they suspended it without my knowledge! Just close down the damn company for goodness sakes and be decent human beings. I would literally go down to your "office" and demand for my money back if it wasn't for the pandemic. FYI: If you see any 5 star ratings, it's probably cause they paid someone to do that. Please don't trust. There are more bad reviews than good reviews not only here but everywhere else.
12 May 2021Official reply
Dear Farah,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it’s based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. Regarding withdrawals, clients may be required to present additional information and documents. To avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request (this will actually save you a lot of time). Furthermore, it might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account.
Please be patient while we process your refund request in due course. You can always contact our support at support@excentral.com or directly over our live chat on our official website.
7 May 2021Angel
Scam company. I expect a reimbursement of 250 euro asap or I will make sure every single platform and social networking site will keep receiving negative reviews until you process the reimbursement, mark my words! have a nice day.
10 May 2021Official reply
Dear Angel,
Sorry to see that your experience with eXcentral was less than great. If you are open to discussing your experience further, please email us at support@excentral.com.
6 May 2021philip
what I experience from excentral company is very horrible. they keep on telling you to add the capital on your account. after you cannot add on your capital they will your money loose on the market. what a company that is, they are here only to fraud people.
6 May 2021Official reply
Dear Philip,
We are sorry to see that your trading experience with us was not great. We would like to know more about it, please contact our support team at support@excentral.com.
4 May 2021Brittany
I've joined excentral about a year ago. The good point I want to mention is that eXcentral provides transparent conditions without any scam bonuses. Also, they don't take any additional or hidden fees and their commissions are quite reasonable. The depositing process is almost instant and withdrawals take up to 5-10 working days.
4 May 2021Official reply
Dear Brittany,
Thank you for the wonderful review and for taking the time to share your feedback on Forex Ratings.
eXcentral
3 May 2021Mark
I have nothing to complain about excentral as a broker or its platform. I've been trading with them for the past year. The platform works smoothly and stable, leverage is competitive. Good transparent conditions and order execution.
4 May 2021Official reply
Dear Mark,
Thank you for the wonderful review and for taking the time to share your feedback on Forex Ratings.
2 May 2021henrik
Stay away from Excentral scam over all scams. They are experts in psychological warfare and use it to the fullest, in order to you losing and Excentral rake profit home on suspect advice and commission.
4 May 2021Official reply
Dear Henrik,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasise on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading. If you are open to discussing your experience further, please email us at support@excentral.com.
1 May 2021Franklin Rokyr
Excentral is a regulated broker and that is a proof of its reliability. One of the major advantages for me, which I found while dealing with them, is a smooth and fast withdrawal process, better than expected.
4 May 2021Official reply
Dear Franklin,
We're glad that customers like you are having a great experience with eXcentral.
30 Apr 2021Soren
Excentral is the scam over all scams. Staff is rude and they coerce you into both investing and trading before you are anywhere near ready and has the knowledge. Their goal is for you loosing money particularly with their commission system swap and bad advice - I lost a lifetimes saving, because of bad advice and direct scam and Excentral will pick up the tap. Yes they are licensed in South Africa but their business ethics are is from the gutter. Stay away if you don't want to be ribbed off. A proper independent check of Excentral must be carried out as soon as possible.
4 May 2021Official reply
Dear Soren,
Sorry to see that your experience was less than great. If you are open to discussing your experience further, please email us at support@excentral.com.
29 Apr 2021Chris Willis
Do not trust this broker, when I closed my account this company gave me false information regarding the balance and I was not reimbursed the monies that I was due. I have repeatedly requested the full amount and have been totally ignored so do not fall into the same trap as I am still waiting for my payment which has not been forthcoming despite chasing on a regular basis.
4 May 2021Official reply
Dear Chris,
We appreciate your feedback, and we are deeply sorry that we were unable to accommodate your refund request within a reasonable time. It might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. If you would like more information, please contact our team at support@excentral.com.
29 Apr 2021Al Pacino
Today we can notice a wide scope of business organizations available. What's more, every one of them attempts to stand apart because of the first determination of administrations or startling offers. This organization is no exemption. Furthermore, I discovered the things that I loved. Initial, a decent arrangement of preparing data, which incorporates both essential information for novices and a depiction of more amazing, dynamic procedures. Also, admittance to two trading terminals, including MT4. Although this platform is presently somewhat censured, I know numerous dealers who effectively use it and are content with it. Thirdly, the straightforwardness of monetary tasks. There are no over-the-top commissions or any considerable delay. You can renew your record and pull out cash without delays and pointless feelings.
4 May 2021Official reply
Dear Customer,
Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.
28 Apr 2021guest
Do not even try to register your account at all. Once you registered, and you try to cancell, they will call you every day and night, using different international phone line from UK, Aus etc. Even if you block their call, they will still try calling you using other methods. This is a total harrestment and privacy intrusion. Do not even register any info with them.
4 May 2021Official reply
Dear Customer,
We are sorry you did not have the great experience we try to give all of our clients and we would like to know more about your experience. If you wish to have your personal information removed, please contact our team at support@excentral.com.
28 Apr 2021Simon
Excentral is the biggest scam under the sun. They hide themselves behind their license and then they are using scam tricks all the way from thereon. As soon as you have invested they force you into trades - well knowing that you have no experience and skill. They will always win, as the heir commission system will kill you sooner or later. This company should be closed down at the earliest opportunity - scam and swindle all the way.
4 May 2021Official reply
Dear Simon,
We are sorry for the inconvenience. As we cannot locate you with the email address you provided us, we suggest you to contact us with the email address you used to register. Any additional feedback you can give us on this would be greatly appreciated, so please email us support@excentral.com.
27 Apr 2021Amanda
My trading experience with eXcentral was amazing. Their agents are highly professional and have deep knowledge about the trading process. I finally started my trading business with their expert guidance. I highly recommend everyone to show your trust in them as they will genuinely prove to be an benefit for you. Their services are simply amazing.
4 May 2021Official reply
Dear Amanda,
Thank you so much for taking the time to share your feedback. We look forward to providing you with the best possible service in the future.
24 Apr 2021Mera Luna
Excentral is 100% scammed. I tried to invest to them but now I cannot connect to thier server. all are controled with them. when I emailed to the account manager that I cannot have a zoom meeting this days because I have daily chemotherapy scheduled. Then suddenly they blocked me. But before that the account manager Erdi E wants me to deposit $1000 more but to a good investment but I said I don't have money anymore I just try to invest maybe can help me in my expenses of my chemotherapy treatment. But sad to say there is people wants you die faster. I emailed thier support@excentral.com about it but email cannot send too. It's 100% scammed. Thanks, Mera.
4 May 2021Official reply
Dear Mera,
Thank you for reaching out and sharing your experience with us. We are deeply sorry to see that your experience with eXcentral was less than great. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website, and we'll be happy to investigate the issue.
Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.
9 Apr 2021Gerhard Botha
Suckered into promises of quick gains. At first the consultant I dealt with Juliia R. with persistent promises made a 70% profit for a few hours, then went down -30%. Constantly wanting me to put in more funds. I wanted to withdraw my funds but was told problems with withdrawals to banks and I must be patient just a few days. Advised to place more positions to have more gains. The positions advised were blatant pitfalls to lose all my funds. My platform locked me out after only 2 hours of placing positions advised by Juliia R. Stay away. Smooth talk and concern, coming across as genuinely honest.
13 Apr 2021Official reply
Dear Gerhard,
We are sorry you did not have the great experience we try to give all of our clients here at eXcentral. We understand your frustration and we apologize for not being able to assist you right away. Please make sure to inform our support team about your experience at support@excentral.com
eXcentral
9 Apr 2021Shailesh
This is all fraud. They asked/pushed me to deposit amount forcefully and and within three days they too all money. Please be aware for this scam. Government should take strict action against all of them. They stealing people's hard earned money.
9 Apr 2021Official reply
Dear Shailesh,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasise on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading. If you would like to discuss this further, please contact us at support@excentral.com.
eXcentral
2 Apr 2021wong
I had problem to withdraw my money also as per agreed it take 5 business day to do so. I request for withdraw on 29 March 2021 and today is 2 April 2021 and the office called me to ask me send email to you said that i agreed to deduct USD10 for processing fee so that you will refund me the balance money immediately but i did not see any refund at all.
5 Apr 2021Official reply
Dear Wong,
We appreciate your feedback, and we are deeply sorry that we were unable to accommodate your refund request within a reasonable time. It might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. If you would like more information, please contact our team at support@excentral.com.
eXcentral
31 Mar 2021Kerubo
They are scammers, stay away. You hard earned money will be chewed up and they will blame you for not adding more money to save your margins. I regret ever registering with excentral.
5 Apr 2021Official reply
Dear Kerubo,
We are sorry to see a 1-star review, and we apologize for your negative experience at eXcentral. We are committed to providing the highest level of service and would like to hear more about your experience. If you are willing to share your feedback, please contact us at support@excentral.com.
eXcentral
28 Mar 2021Jaycee
How about the fund I have withdrawn? The transaction took place last March 8, you said you deposited it already into my bank account but still ain't appearing in my bank statement. You provided a vague transaction receipt. My bank already confirmed I do not have any pending remittance. It will take a maximum of "five business days" for the bank to process such remittance. Up until, I haven't receive any.
29 Mar 2021Official reply
Dear Jaycee,
Thank you for reaching out and sharing your experience with us. We deeply regret that you had trouble withdrawing your funds. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website, and we'll be happy to investigate the issue.
Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.
eXcentral
27 Mar 2021Audrey Namusonge
Excentral is a scam. Their so called account managers with their spam calls are so annoying. They are rude and arrogant. You will be lucky to get your cash out. Keep off excentral.
29 Mar 2021Official reply
Dear Audrey,
We are sorry you did not have the great experience we try to give all of our clients and we would like to know more about your experience. Please contact us at support@excentral.com to discuss this further.
eXcentral
18 Mar 2021Emilio
These are more than scammers. And you can tell this from their "deeply and truly sorry and sincere apologies" replies to any negative reviews in any review platform. I deeply regret the mistake of registering my phone in their site. I already closed my account (after so many attempts) but still get daily and often hourly calls from they refined-accented "managers". It feels like I lowered my guard and got an incurable disease that tries to get into my brain. Of course I don't answer any calls anymore but still makes me sick. Do yourself a big favor and stay as far as possible from this.
19 Mar 2021Official reply
Dear Emilio,
We appreciate your feedback, and we are deeply sorry that we were unable to meet your expectations. If you wish to have your personal information removed, please contact our team at support@excentral.com.
eXcentral
16 Mar 2021Anonymous
This business is total scam. They will push you to deposit money by giving too much of hope that you will get back money in triple. It's a big lie! Don't lose your savings in this business. Be warned!
19 Mar 2021Official reply
Dear Customer,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasise on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading.
eXcentral
13 Mar 2021Kat A
The account managers will drain you financially and will break your soul. Be warned!
16 Mar 2021Official reply
Dear Kat A,
We are deeply sorry to see that your experience with eXcentral wasn't the best. As we've said before, we would really like to hear more about your experience so we can make sure we are on the same page and figure out our next steps. Please get back to us by contacting the support team at support@excentral-int.com.
eXcentral
11 Mar 2021Kat A.
It was with Excentral Intl. that I lost 60k USD in just 1 night in no less than 5 minutes. The account manager said he will manage my trade to profitability. Its an added service he said since i held a gold account. He did made me earn some thousand dollars for the first week, then next move was shocking, he manipulate me and my tades, worst i hear them laughing at the background when i was desperately seeking answer amidst my agony and shock of seeing my account with negative balance. My account manager was laughing and told me with an evilish tone, "a lot of people lose so much money in our trades with us, so don't waste my time". I cant trust them after this incident.
12 Mar 2021Official reply
Dear Kat A,
We sincerely apologize you did not have the great experience we try to give all of our clients here at eXcentral. We would really like to hear more about your experience so that we can make sure we are on the same page and figure out next steps. You can rest assured, we are taking your complaint seriously. Please get in touch with our support team at support@excentral-int.com.
eXcentral
11 Mar 2021Kat A
There is evil inside the operation of this broker. I am a victim. I have an agonizing story, a very terrible one, and they just dont care if they break your soul.
12 Mar 2021Official reply
Dear Kat A,
We are sorry to hear that you did not have the best experience with eXcentral. However, in order for us to help you and also to be transparent with our responses, we do ask reviewers to verify their experience with us by providing their details. Please contact our team at support@excentral.com.
eXcentral
10 Mar 2021Jim
The business is a total scam, when you first register they promise you of the heavens but the experience in real sense is hell. The account managers call you only seldom yet you're a new trader. After my hell of an experience there I wanted to pull out but on calling my manager he was just rude to me, on requesting to withdraw my funds and close the account I got no response from the so called support. Avoid the business, its a total scam.
12 Mar 2021Official reply
Dear Jim,
We are truly sorry to hear that your experience with eXcentral was less than great. We are committed to providing clients with the highest level of service and would like to hear more about your specific situation. Any additional feedback you can give us on this would be greatly appreciated, so please email us at support@excentral.com.
eXcentral
9 Mar 2021Philomena
Inactivity of my account was not my wish, I was waiting for the account manager to take me through the trading process which I was never taken, so what could I do? it's excentral who made my account inactive and so. the company should refund my deposit. What's your answer on this?
10 Mar 2021Official reply
Dear Philomena,
We are truly sorry to hear that your experience with eXcentral was less than great. Any additional feedback you can give us on this would be greatly appreciated, so please email us at support@excentral.com.
eXcentral
8 Mar 2021Tom
These people at excentral are scammers of the worst type. They pressure you to deposit the maximum sum then they simply withdraw it from your account. Don't open an account with these people. they are scam!
10 Mar 2021Official reply
Dear Tom,
We are deeply sorry to see that you did not have the best experience with eXcentral. We would really like to hear more about your experience so that we can make sure we’re on the same page and figure out next steps. Please contact us at support@excentral.com to discuss this further.
eXcentral
6 Mar 2021Mordecai
I can still seeing forced attempts to withdraw money from my card coming from excentral, I have already terminated the account why hasn't this stopped. forced money withdrawals that's very bad for a company.
9 Mar 2021Official reply
Dear Mordecai,
Thank you for reaching out and sharing your experience with us. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website or via mail at support@excentral.com. and we will be happy to investigate the issue.
Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.
eXcentral
4 Mar 2021Tracey Price
I would just like to speak to someone and sort my complaint out so I could carry on trading if my money was refunded back into my account. I've had to fill in a complaints forms and I'm sure it could be resolved with a phone call as all the evidence as been provided, I've been very happy until this error as occurred.
5 Mar 2021Official reply
Dear Tracey,
If you are open to discussing your experience further, please email us at support@excentral.com.
eXcentral
2 Mar 2021Lifted
eXcentral is the biggest scam of all time! My experience with them is terrible. Their account managers were always trained on how to lie and deceive unsuspected trader/potential traders. Even when you escalate to Support. They just tell you your request have been directed to the concerned department and that's all. You'll never hear from them again on whatever the issue is. Its just deceit upon deceit. I wish I had read reviews about them, I would have never put money on the platform in the first place, and I wouldn't have lost my money. If you're considering putting your money on Excentral, please don't. Keeping your money in a bank account with 0% interest is better, at least you wont lose you money to some liars.
4 Mar 2021Official reply
Dear Customer,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasize on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading. Is there anything we can do to improve your eXcentral experience? Please contact us at support@excentral.com to discuss this further.
eXcentral
24 Feb 2021Philomena
Excentral is a scam. I deposited $250 into my account. Before I went through the process of trading, my account has only $10.
25 Feb 2021Official reply
Dear Philomena,
Please be informed that all traders who complete the registration on our site, are obliged to confirm that they have read, understood and accepted the Client agreement. You can find our General Fees document in our Client agreement. As per clause 1 of the Withdrawal fees, the Company has the right to charge a monthly fee of 80 Euro if the Company processes a refund and the Client failed to provide to the Company accurate and/or necessary and/or adequate information/documentation for the verification of his/her/its identity and/or address as may be requested from time to time and/or for any other reason the Company deems necessary, or if there is insignificant (one single position placed on the Trading Account only) or no trading activity in the Clients' Trading Account prior to the submission of the withdrawal request. If your account was not active for three months then 80 euros were charged for each month.
eXcentral
23 Feb 2021Kwazi
These are scammers, do not use them. They are always pushing you to deposit more money even when you do not see the results. When you ask for a refund they find reasons for not refunding your money back.
24 Feb 2021Official reply
Dear Kwazi,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it’s based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. Regarding withdrawals, clients may be required to present additional information and documents. To avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request (this will actually save you a lot of time). Furthermore, it might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. If you are willing to share your feedback, please contact us at support@excentral.com
eXcentral
23 Feb 2021Edison
ExCentral Is a scam! They just force you to deposit more money.
24 Feb 2021Official reply
Dear Edison,
We are sorry you did not have the great trading experience with eXcentral that we try to give all of our clients and we would like to know more about your experience. Unfortunately, we couldn't identify you on our system and look into what happened. Please send your trading account number to us directly over the live chat on our official website, and we'll be happy to investigate the issue.
Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.
eXcentral
4 Feb 2021Merry
You are a liar, why you cannot refund my money back and you emailed me that you already processed my refund but it's already one week. You easily get my money with out any documents supported even I did not submit my documents, because I'm afraid of you're requesting my bank account statement, and copy of my debit card that I've used during deposit, back to back copy, so I decided to withdraw my deposit $300. I was shocked even my bank always reminding me not to give the complete details of my bank, then when I read all reviews and it's helpful in my opinion to withdraw my money back. Then until now my money is gone when I checked my account the status was canceled. This is my lesson to learn. So please people don't try this.
8 Feb 2021Official reply
Dear Merry,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it’s based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. Regarding withdrawals, clients may be required to present additional information and documents. To avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request (this will actually save you a lot of time). Furthermore, it might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. Please be patient while we process your refund request in due course.
eXcentral
2 Feb 2021Roger
If you don't know about trading, don't get into it. My hard earned money drifts like a wind in just 17 hrs. Don't get hooked into their promises.
3 Feb 2021Official reply
Dear Roger,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasize on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading.
eXcentral
25 Jan 2021esther
this are scammers. they push you to deposit even without verification. then after you request for withdrawal they keep quiet no response at all. their rating is extremely very bad. they really on your hard earned cash. never ever invest here, you will continually cry.
26 Jan 2021Official reply
Dear Esther,
Once you have made a deposit you can withdraw at any time after opening and closing at least 1 trade. A trade can be opened and closed within a matter of seconds. We can have an account manager assist you with this transaction or you can obtain assistance via the live chat on our website. Once a trade has been opened, you can withdraw freely without incurring any inactivity fees, as you can see the support team is trying to assist you in avoiding unnecessary fees. Please note the above is also confirmed on our General Fees document which is available via the website. If you require any further assistance please provide us with your account number and make sure to inform our support team about your experience at support@excentral.com
eXcentral
16 Jan 2021SE
If you are a novice and don't understand their system, they will take advantage of your weakness, mislead you, design you, let you fall into their design, and keep asking you to deposit. When you understand what happened, you have already lost a lot of money. Scammers.
19 Jan 2021Official reply
Dear Customer,
In order for us to help you and also to be transparent with our responses, we do ask reviewers to verify their experience with us by providing their details. Please get back to us at support@excentral.com.
eXcentral
14 Jan 2021ES
EXcentral is either a scam or a big liar. I request a refund of the small amount of money left in my account. They asked me to make another transaction to get the refund. So next my manager asked me to deposit another money for the trade!
15 Jan 2021Official reply
Dear ES,
Once you have made a deposit you can withdraw at any time after opening and closing at least 1 trade. A trade can be opened and closed within a matter of seconds. We can have an account manager assist you with this transaction or you can obtain assistance via the live chat on our website. Once a trade has been opened, you can withdraw freely without incurring any inactivity fees, as you can see the support team is trying to assist you in avoiding unnecessary fees. Please note the above is also confirmed on our General Fees document which is available via the website. If you require any further assistance please provide us with your account number.
eXcentral
13 Jan 2021Merlinda Beracis Quiazon
i am a victim of this company too. I was hoping my money back they are all liars. I lost 300 dollars. they control everything. I really don't like there service. I didn't recieve my profits. Everytime I request withdrawal they cancelled all.
15 Jan 2021Official reply
Dear Merlinda,
eXcentral customers can withdraw their funds and benefits whenever they need to. Clients may be required to present additional information and documents. To avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request. Please note that any payments you request will not be made until all documents are received and the account is fully verified. Furthermore, our Withdrawal Policy is publicly available and can be found here:
https://eu.excentral.com/wp-content/uploads/eXcentral-Withdrawal-Policy.pdf
eXcentral
8 Jan 2021JH
Do not invest. Aggressive, weird, and definitely a scam. You do not need an account manager to trade.
11 Jan 2021Official reply
Dear JH,
We are sorry you did not have the great experience we try to give all of our clients here at eXcentral. We understand your frustration and we apologise for not being able to meet your expectations. Please make sure to inform our support team about your experience at support@excentral.com.
eXcentral
7 Jan 2021Judillo Palces
I joined in excentral 3 days after and I invested 300$. On my first day of trading I've earned around 100$. On the second day nothings happen because it took so long to get the profit on the currencies and the loss is getting higher. on the 3rd day one currency closed and earned another 1$ only. My account manager said to add another trade of currency but I'm not confident on that because the remaining currencies are still in high loss and getting bigger and I'm afraid that my margin will get lower in put into critical but I need to go for the another trade because I trusted my accounted manager so I'd open another 3 currencies according to her it will not matter as long the margin level is at 140%. when the trading of 3 currencies my margin level is at 180%. So I'm confident it will not drop to the maximum level of 140% then I go back with my work for a minute. After a few minutes I'd checked again my account and I was shocked the trades are all closed and my account balance from 403$ dropped to 6$. I really don't know what happened and I was lost hope about what happened but my manager said its okay but for me its not. In just a matter of time my money are gone for just a thin wind. She said to invest again and deposit another 300$ but I don't have any money. The first 300$ is my savings for the whole 2020 of hard work and I invest it to think that it will help me get my life quite easier and to have an extra income. So I said to wait for my salary so that I can invest again with the oil she had offered and to recovered my loss because my account manager said it will double my investment in the oil but after I emailed her she doesn't emailed me back. I feel really bad now and I was stressed and don't know how to get my money back. I lost all my hopes and dreams to have my own home to build my own house. I thought trading will be the answers but suddenly it was all wrong. To all managers here in excentral please guide your new clients intelligently and do not put them to pressure and in hurry because you are the one who will advised them the right thing what to do for them to know the consequences of all the decisions. As for now I want to refund the money I've lost for just a short period of time but I don't know how. My manager didn't contacted me after. Please do not do the same thing happened to me to other clients it was so depressive. I really don't know how where to start again.
11 Jan 2021Official reply
Dear Judillo,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it is based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. With that said, we would like to emphasise on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading. If you are open to discussing your experience further, please email us at support@excentral.com.
eXcentral
5 Jan 2021Silvia Reis
I've started with the $250, two days later my acc manager told me that I had to deposit at least $1000 in order to inverst in gold and make a profit of $1600 in 4-6 weeks. I did. Then he start to ask me to inject more money to kerp my equity levels up. I didn't. I started to receive so many email and finally they closed my gold position on Sunday at 11 pm. I lost nearly $900. I am now trying to get the $400 I have left and close my account. It is a very poor trading company if not a Scam.
7 Jan 2021Official reply
Dear Silvia,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. We would like to investigate this further so please contact us at support@excentral.com.
eXcentral
3 Jan 2021ES
They don't have any responsibility to investors at all. The loss is your own business, they just keep asking you to deposit. Regardless of whether the investment is lost or earned, use investors' money to accumulate operating experience. This is a super scam group, don't be fooled!
5 Jan 2021Official reply
Dear ES,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to investigate this further, and we encourage you to submit your complaint here:
http://ombridge.co/complaint.php : eXcentral INT
http://mtnico.com/complaint.php : eXcentral EU
Once you successfully complete and submit your complaint, the Compliance Department of the Company shall handle and investigate your complaint.
eXcentral
31 Dec 2020Cris
Dear Excentral, I opened an account just few days ago, and deposited 600 dollars, my account manager told me to trade to currency all my money and (lost), and he is forcing me to deposit money again to trade in OIL obviously he is forcing me to lost all money, and then when i insisted to deposit money he just canceled the call and never contacted me again. So please for new traders do not try this excentral platform, you will not learn something and fund managers are just bunch of money sharks.
4 Jan 2021Official reply
Dear Cris,
We are sorry you did not have the great experience we try to give all of our clients and we would like to know more about your experience. Is there anything we can do to improve it? Please contact us at support@excentral.com to discuss this further.
eXcentral
30 Dec 2020Kenny Rey Sequihod
I love eXcentral! I Deposited 300 dollars as an instruction of my account manager. when I was fully verified and start trading, the result is purely awesome! love it a lot! thanks eXcentral.
4 Jan 2021Official reply
Dear Kenny,
Thank you for the wonderful review and for taking the time to share your feedback on Forex Ratings. We look forward to providing you with the best possible service in the future.
eXcentral
27 Dec 2020Earlobe S
This is definitely a scam group. First of all, they will tell you that 250 can operate foreign exchange. Later, before I knew it, my manager kept guiding me to operate deposit, 1000, 3000, 870, and never explained that they originally said that 250 can operate foreign exchange. Again,my manager told me, saying that if I no longer deposit, I would lose the money originally in the deposit. Soon he threatened me that if I no longer deposit the money in my account, I would lose again, so I deposit again 1500. Soon, he threatened me that if I stopped depositing 2000, the money in my account would be lost, so I deposit 1500 again. As a result, a week later that all the money in my account was completely disappeared.
29 Dec 2020Official reply
Dear Earlobe,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it is based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. We understand your frustration and we apologize for not being able to assist you like the way you expected us to do so. Please make sure to inform our support team about your experience at support@excentral.com
eXcentral
25 Dec 2020Mike
I deposited $300 to my account as instructed by my account manager. He kept on insisting me to add more money to my account because it was a once in a lifetime chance according to him. He was aggressive and it felt like a SCAM. I lost my money. almost $800.
29 Dec 2020Official reply
Dear Mike,
We are sorry you did not have the great experience we try to give all of our clients and we would like to know more about your experience. Is there anything we can do to improve it? Please contact us at support@excentral.com to discuss this further.
eXcentral
22 Dec 2020Kim
Been asking them to return my money. Since it was easy to put in money,yet they still ask so many documents to proceed even if you have sent it already. Then they will charge dormant fee if you havent trade yet. In the end, i just lost all money. Beware of excentral.
29 Dec 2020Official reply
Dear Kim,
Please be informed that all traders who complete the registration on our site, are obligated to confirm that they have read, understood and accepted the Client agreement. You can find our General Fees document in our Client agreement. Fees may be payable by you by virtue of the fact that the Trading Platform is continually provided to you for trading, regardless of your actual use. If there are no transactions (deposits, withdrawals or trading activity) on your Trading Account for a period of at least one (1) month or more, the Company reserves the right, to charge a monthly inactivity fee of 80€ on your Trading Account, in return for the provision of the continued availability of your Trading Account. You agree that you are liable to and will pay the applicable fee as notified to you from time to time and that we may deduct such fee from any funds held by us on your behalf.
Furthermore, our General fees policy is publicly available and can be found here:
https://eu.excentral.com/wp-content/uploads/General-Fees-eXcentral-8.pdf
eXcentral
19 Dec 2020Steve
It has been my first time I made a deposit of $250 using their local payment method, everything went through from my end but when I sent them the details of my transactions I was told they didn't get the money meanwhile my account was debited. So now I have lost my money within thin air without getting a chance to trade. I am very broken and sad about the turn of events.
21 Dec 2020Official reply
Dear Steve,
We are sorry you did not have the great trading experience with eXcentral that we try to give all of our clients and we would like to know more about your experience.
Regarding your concerns about your deposit, you can rest assured that it is not lost. Transactions might take up to 5-7 working days approximately to be completed. If you are willing to share more details about your transaction, please contact us at support@excentral.com.
eXcentral
17 Dec 2020Elsa
I am very shocked with all the reviews below, I made my first investment of $250 and lost $160 with my first trade. my account manager explained that it was a single mistake I made which I do not agree because I thought he could have avoided that lose, for a beginner am bit skeptical to reinvest again. I asked my account manager if I could learn a trade with the balance left on account before investing any money but he is advising me to deposit more. what should I do guys? I am new.
21 Dec 2020Official reply
Dear Elsa,
We are sorry to see that you did not have the best experience. We would like to emphasize that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market and understand the different mechanisms of trading. With that said, you can request a 1 on 1 session with eXcentral's Market Analyst, Michalis Efthymiou, to sharpen your knowledge of the markets.
eXcentral
10 Dec 2020Behrouz
I'm warning those people who want to start or just started working with eXcentral. Please don't. I just got called margin because of the bad advice from the account manager. As a beginner I just wanted to learn by doing even small. I was almost bullied and pushed to take risks that I should not do as a beginner. Of course I take my responsibility in not being decisive enough to reject stupid ideas from them. I just lost all my savings while I could loos very less if I did what I though is write. Once again check the ratings, they're not jokes, they're real. Avoid eXcentral.
14 Dec 2020Official reply
Dear Behrouz,
We are committed to providing the highest level of service and would like to hear more about your experience. If you are willing to share your feedback, please contact us at support@excentral.com.
eXcentral
8 Dec 2020Jodie
Absolutely shocking customer service. I have spent the day being verbally abused by my account manager and she will not let me cancel my account. If you have reservations, please listen to your gut and do not sign up! I'm in shock of what they let their staff speak to you like over the phone and refusing to delete my account!
10 Dec 2020Official reply
Dear Jodie,
We are truly sorry to hear that your experience with eXcentral was less than great. We are committed to providing the highest level of service and would like to hear more about your experience. If you are willing to share your feedback, please contact us at support@excentral.com.
eXcentral
8 Dec 2020Ali Pfeifer
Actually, I was extremely satisfied with this brokerage until I recommended it to my GF. And it turned that minimum depo is $250. That's actually the wrong approach to a new traders I think. 250 isn't so high for a new traders that know how to trade, but she was new to trading and investing 250 is too much for her. I don't know what a point not to set $100 minimum depo, I don't see any point in this, the lower deposit - the more trades company would involve. I don't mean there's something bad, but comon, eXcentral can be more liberal in this regard IMO. That's good for both broker and for traders, total win-win situation If we distract from this incident, in other terms brokerage is okey, as I said, I was extremely satisfied with it. Here are trading signals system, that helps to keep control over market trends and CySEC regulation, so you can be sure that your funds are safe.
10 Dec 2020Official reply
Dear Ali,
We really appreciate you taking the time to share your rating with us.
eXcentral
3 Dec 2020William gonzales
I had a lot of worries before I started, but then I started to win slowly. thanks everyone.
4 Dec 2020Official reply
Dear William,
We really appreciate you taking the time to share your rating with us.
eXcentral
3 Dec 2020Maria Moreno
I highly recommend it because I make money thanks to brokers. Whenever I have a problem, they help immediately.
4 Dec 2020Official reply
Dear Maria,
Thank you for the wonderful review and for taking the time to share your feedback on Forex Ratings.
eXcentral
2 Dec 2020Thorsten Rausch
Oh, well, to choose a company - you either need to agree to some random offer, or spend long hours searching for something that really meets your expectations and wishes. Everything happened according to the first scenario, I registered, the manager of the company called me back - we had a little chat and I immediately agreed to work on a permanent basis. But I decided to start with a minimum amount (here it is 250 dollars). Because I know a lot about risks and losses (I already have experience in another business and I know that there can be different things here). And of course, I, as a person with little experience, immediately noticed that you can get involved in education here, because the market is developing very rapidly, and changes in accordance with numerous events, so you always have to stay informed in order to make adequate decisions. I liked the course, because here they paid attention not only to theory and strategies, but also to the psychological component of trading. And I got some really valuable recommendations on how to cope with stress and daily tension, and I can say that I use it even today, because it really works.
4 Dec 2020Official reply
Dear Thorsten,
Thanks so much for your fair and balanced review and for giving us your take on how our team is doing. We're glad that customers like you are enjoying their experience with eXcentral. Please be sure to inform your account manager of any issues you may have in the future, you can also request a 1 on 1 session with eXcentral's market analyst, Michalis Efthymiou, to sharpen your knowledge of the markets.
eXcentral
30 Nov 2020Bozzo
I tried to withdraw two months ago until today but they cancelling it and they say that my manager will contact me as soon as possible but he didn't call me.
2 Dec 2020Official reply
Dear Bozzo,
We are sorry to see that you did not have the best experience. If you are open to discussing your experience further, please email us at support@excentral.com
eXcentral
25 Nov 2020Endy Whatson
I want to point out a considerable amount of useful information on the broker's website. eXcentral offers really qualitative a'nalytics. There are Live Market Summaries, the most important news, Technical Analysis, Daily Charts, etc. It helps me a lot to make balanced decisions and not to give in to emotions. Because there are often situations when it's hard to stop. So, I need more information to make a decision.
30 Nov 2020Official reply
Dear Endy,
Thank you so much for taking the time to share your feedback. We look forward to providing you with the best possible service in the future.
eXcentral
19 Nov 2020Muyiwa
How long does it takes to verify account after submission of documents. And is account supposed to be verified before deposit or after deposit?
20 Nov 2020Official reply
Dear Muyiwa,
It must be verified within the period of 2 weeks of registration. However, we do not state a specific turnaround time. Please be sure to inform your account manager of any issues you may have.
eXcentral
16 Nov 2020Moshiur Rahman
I requested a withdraw in 9th Nov. After that I got mail, your withdraw or refund will be process within 3 days. On 12th Nov I sent many times mail about my withdraw. No response from them. 13th Nov they said please wait for business day. So I asked next business day 16th Nov about my withdraw. Again no response from them whole day until last time of the day and said they will cut fee $10 for withdraw though every month's first withdraw is free. I agree with them, then they said need documents of PoA. I sent. After that they said keep patient, your withdraw will be process within few days. I told them too many times that my family is in bad situation and i need money urgently. So beware my friends, keep your money in your pockets or donate charity but never deposit in Excentral.
18 Nov 2020Official reply
Dear Moshiur,
We appreciate your feedback, and we are deeply sorry that we were unable to accommodate your refund request within a reasonable time. It might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. If you would like more information, please contact our team at support@excentral.com.
eXcentral
12 Nov 2020Joseph
Good day, can I ask for refund and to close my account? Something important came up and I need my money back, Sorry for the inconvenience I caused.
16 Nov 2020Official reply
Dear Joseph,
As we cannot access your account details on forex-ratings, we kindly ask that you contact support at support@excentral.com
eXcentral
9 Nov 2020Ferdinand Q. Mata
I need to withdraw my investment, how?
10 Nov 2020Official reply
Dear Ferdinard,
Withdrawal requests can be placed by logging in and following the instructions in the withdrawal page in the client area. (Drop down menu on the right hand side - choose the withdraw option)
eXcentral
5 Nov 2020Morgat
eXcentral: typical services and decent educational opportunities. eXcentral could be a good choice for a trader who doesn't need anything special. Here you will not see the richest choice of as sets to trade. However, the available choice of financial instruments is quite sufficient for an average trader. You know it's hard to find a trade used to trading hundreds of at the same time. Many traders don't work with more than 10 as sets. So, if a choice of as sets is crucial to you, then you may lack cryptos, in particular, altcoins. In terms of trading solutions, the broker doesn't offer anything special too. Here you can use its custom-made web terminal and Metatrader 4. The very availability of the latter is undoubtedly a strong point because MT4 is used worldwide. If the broker came up only with its web platform, it could have made it even worse than just a typical broker, I guess. The speed execution here is fairly good. So, if you don't mind a modest choice of financial instruments and the lack of advanced terminals such as cTrader, you may certainly join this broker.
9 Nov 2020Official reply
Dear Morgat,
Thank you so much for taking the time to leave us a review. Please be sure to inform your account manager of any issues you may have.
eXcentral
2 Nov 2020Perry Fahey
My trading experience isn't so rich. I've been trading for just four months. It wasn't easy for me to choose my first broker because I knew nothing about Forex trading. Cycling through tons of reviews online, a though came to my mind that I need to finally have a try to gain some experience. I was psychologically ready for failures. Fortunately, ExCentral didn't disappoint me as the first broker. Despite a strong desire to try at least three brokers, I'm not going to quit exCentral because the company suits me. When choosing between Metatrader 4 and their custom-made web-based platform, I opted for the latter because I found MT4 less intuitive. I should also add that their education section is very good. It allowed me to get started without extra courses.
4 Nov 2020Official reply
Dear Perry,
Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.
eXcentral
2 Nov 2020Alice Mulei
How can I get my money refunded? I joined you guys a few days ago but my account is suspended. I just need my $250 back to do other things otherwise I'll sue you guys for daylight theft. If you are genuine why take my money first before asking for stupid verifications?
4 Nov 2020Official reply
Dear Alice,
Please find our withdrawal policy here:
https://eu.excentral.com/wp-content/uploads/Withdrawal-Policy-eXcentral-3.pdf
furthermore we strongly suggest that you contact our support team at support@excentral.com
eXcentral
2 Nov 2020Mamadou Diallo
Please stay away from eXcentral. they are frauder and scamer they scamed me $12500 please do not trust. they will never tell you it is risky until you put your money in and you will never get your money back. If you are victim please join me. Let start the campaign to stop them making more victims let bring them to the justice. My experience with excentral was very bad
2 Nov 2020Official reply
Dear Mamadou,
We sincerely apologise you did not have the great experience we try to give all of our clients here at eXcentral. We would really like to hear more about your experience so that we can make sure we’re on the same page and figure out next steps. You can rest assured, we are taking your complaint seriously. With that said, we strongly encourage you to follow the instructions here:
https://eu.excentral.com/wp-content/uploads/2019/08/Complaints-Procedure.pdf
and submit an official complaint. Once you successfully complete and submit your complaint, we will acknowledge receipt of your complaint (within five (5) days) and provide you with a unique reference number that can be used in all your future contact with the Company, the Financial Ombudsman and/or CySEC regarding your specific complaint.
eXcentral
28 Oct 2020Mamadou Diallo
Please do not trust them. it have been 2 months now I am waiting to get my money back. EXcentral destroy my life.they lied to me they promised me I get a lot off profits and I can get my money anytime I want. now 2 months since I requested for my money but still. Please stay away.
29 Oct 2020Official reply
Dear Mamadou,
We are truly sorry to hear that your experience with eXcentral was less than great. As a CySec regulated broker, we are obligated to adhere to the stringent laws to protect our clients. With that said, we strongly encourage you to submit your complaint here:
https://eu.excentral.com/wp-content/uploads/2019/08/Complaints-Procedure.pdf
eXcentral
22 Oct 2020Joel a. Ymbong
I have withdrawn from my account on October 08, 2020. but the money disappear after my account manager manipulating, please I request for reversal or refund, You can track my account last October 08, 2020, Thank you.
27 Oct 2020Official reply
Dear Joel,
We sincerely apologize you did not have the great experience we try to give all of our clients here at eXcentral. We would really like to hear more about your experience so that we can make sure we are on the same page and figure out next steps. You can rest assured, we are taking your complaint seriously. With that said, we strongly encourage you to follow the instructions here
https://excentral-int.com/wp-content/uploads/Complaints-Procedure-eXcentral-int.pdf
and submit an official complaint. Once you successfully complete and submit your complaint, we will acknowledge receipt of your complaint (within five (5) days) and provide you with a unique reference number that can be used in all your future contact with the Company, the Financial Ombudsman and/or CySEC regarding your specific complaint.
eXcentral
22 Oct 2020Ruby Chong
Their reply to my full refund request of USD251 is that I MUST do at least 1 trading before I can even close my account, plus in addition, to also a USD10 charge for whatever. Further, If I do not do any trading within 7 days, then my refund request will be cancelled, which means I have to pay USD10 monthly for maintaining this account, and worse still, USD80 if the account is inactive for 2 months, and even higher maintenance fees of USD120 if the account is inactive for 6 months, and the charges will continue. I had already informed them that as I am now ill, and with this financial and health constrains; I am now unable to maintain this account, or to do any trading; so please quickly close my account and refund me my deposit money of USD251. Seems like they are making this simple request difficult and complicating, and somehow make compulsory for me to do a trading. Looks like I am now trapped to continue with this very high-maintenance fee account if my refund request is cancelled, or else forced to do 1 trading, which may lead to losses and some more higher fees/charges incurred, when exiting this account for good.
23 Oct 2020Official reply
Dear Ruby,
Once you have made a deposit you can withdraw at any time after opening and closing at least one trade. A trade can be opened and closed within a matter of seconds. We can have an account manager assist you with this transaction or you can obtain assistance via the live chat on our website. Once a trade has been opened, you can withdraw freely without incurring any inactivity fees, as you can see the support team is trying to assist you in avoiding unnecessary fees. Please note the above is also confirmed on our General Fees document which is available via the website. If you require any further assistance please provide us with your account number.
eXcentral
21 Oct 2020Martin J
The broker pays a lot of attention to Analytics and customer Education. The site has many courses, e-books, a section with Market News, Chart Analysis, etc. I can not only find what the minimum deposit amount in the company. Can somebody help on this matter?
23 Oct 2020Official reply
Dear Martin,
Thanks so much for giving us your take on how our team is doing. We're glad that customers like you are having a great experience with eXcentral. The minimum deposit amount is 250$. Please be sure to inform your account manager of any issues you may have.
eXcentral
21 Oct 2020Ruby Chong
Please help me to cancel the transaction I made with excentral and return the $251 I deposited. I already sent messages to support@excentral since morning but I still don't have a reply yet.
17 Oct 2020Joel a. Ymbong
I would like to Withdraw on my account but the money was disappear on date October 08, 2020.
19 Oct 2020Official reply
Dear Joel,
We are committed to providing the highest level of service and would like to hear more about your experience. If you are willing to share your feedback, please contact us at support@excentral-eu.com.
eXcentral
16 Oct 2020Muyiwa Yussuf
The main disadvantage of this brokerage is that it's looking a little bit messy. Just look on its starting page, it's hard to understand what's going on there. In other regards regards that's typical brokerage that offers both Forex and CFDs. I traded with different brokers and its hard to find difference between exCentral and its competitors. Does this mean it deserves no attention? I don't think so, exCentral offers quite tasty trading conditions, but you should just understand that it offers nothing special.
19 Oct 2020Official reply
Dear Muyiwa,
We really appreciate you taking the time to share your review with us. If you are willing to share your feedback, please contact us at support@excentral-eu.com.
eXcentral
14 Oct 2020Mamadou Diallo
Please stay away from eXcentral. they are scamers and liers they will always convince you to put more money by using different tactics, calling you 20 times a day. as soon as you deposit your money they will ask you again and a again to put more. Please do not believe them.They destroyed my life and my family. They scammed me $12500 still I did not receive back the money it is now 6 weeks.
15 Oct 2020Official reply
Dear Mamadou,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasize on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market, and understand the different mechanisms of trading. Furthermore, to avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request (this will actually save you a lot of time). It might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. Please be patient while we process your refund request in due course.
eXcentral
8 Oct 2020Jan Schwarz
I really like the fact that I can study here every day, and live webinars and market reports help me in this, because this is exactly what I can apply in practice every day. This is cool!
8 Oct 2020Official reply
Dear Jan,
Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.
eXcentral
5 Oct 2020Chris
If you are looking for a broker, better think twice before putting your hard earned money with Excentral. Senior Account Managers will push you to deposit more money. Spreads are also high. I regret investing in Excentral.
6 Oct 2020Official reply
Dear Chris,
We are sorry to see that you did not have the best experience. It's our goal to make sure that every customer receives the best possible service. With that said, we would like to emphasize on the fact that Forex trading is highly risky, and profits or losses are nearly unlimited in this market. Therefore, it is extremely important to keep abreast of changes in the market, and understand the different mechanisms of trading. Please contact us at support@excentral-eu.com to discuss this further.
eXcentral
3 Oct 2020Rodolph
Company that says they are from South Africa, but in fact they call from Israel. Bunch of liers! 1 month and still couldn't get my 250$ back.
6 Oct 2020Official reply
Dear Rodolph,
We appreciate your feedback, and we are deeply sorry that we were unable to accommodate your refund request within a reasonable time. It might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. Moreover, we would like to inform you that eXcentral International ( https://excentral-int.com/ ) is operated by OM Bridge PTY LTD a company that is registered in South Africa. If you would like more information, please contact our team at support@excentral-int.com.
eXcentral
3 Oct 2020Bernard
eXcentral is a broker that offers a solid investment package. Its range of financial instruments include commodities, cryptocurrency, Fx pairs, CFDs, energies, and indices. It's a CySEC-regulated brokerage company, which is important for safety reasons. With this broker, you can try leverages from 1:30 to 1:400 based on your geolocation. European traders can trade currencies with leverage no more 1:30. On the contrary, clients from Eastern Europe, Africa, and Asia can use 1:400. I think the broker has got all the features that a decent broker must have. That's nice that thay do some market an'alysis as well. Every time when I watch it before starting a new trading day, my results are better. I thik this is because I clearly able to identify the current trends after reading or watching excentral reviews on market situation. And you know, when you trade along with the trend - that gives some good results.
6 Oct 2020Official reply
Dear Bernard,
The team here at eXcentral is thrilled to receive such great rating, thank you.
eXcentral
30 Sep 2020Anand
Having a poor customer experience for a withdrawal request pending since 16 sep 2020.
2 Oct 2020Official reply
Dear Anand,
We appreciate your feedback, and we are deeply sorry that we were unable to accommodate your refund request within a reasonable time. It might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. If you would like more information, please contact our team at support@excentral-eu.com.
eXcentral
28 Sep 2020Hoa Dang
It is difficult to remain a true professional in all circumstances, but in this company there is a lot to keep you working effectively. For example, here you get access to quality analytics and training articles, and here there are two modern trading terminals and a normal mobile application. So, there is complete freedom.
30 Sep 2020Official reply
Dear Hoa,
Thanks so much for your fair and balanced review and for giving us your take on how our team is doing. We're glad that customers like you are enjoying their experience with eXcentral. Please be sure to inform your account manager of any issues you may have in the future, you can also request a 1 on 1 session with eXcentral's market analyst, Michalis Efthymiou, to sharpen your knowledge of the markets.
eXcentral
24 Sep 2020S.Ursler
I started to trade futures recently. So, it was very important for me that eXcentral has a lot of CFD's futures. Usually, brokers don't offer these assets. They prefer to offer many stocks and currencies. But there are oil, cocoa, coffee, sorn, soybean and other futures in this platform. I think it's much easier to earn on a change in price of commodities. There is a smaller number of factors which influence their price.I started with oil futures. They react well to technical levels of support and resistance.
28 Sep 2020Official reply
Dear S.Ursler,
Thanks so much for your fair and balanced review and for giving us your take on how our team is doing. We're glad that customers like you are enjoying their experience with eXcentral.
eXcentral
21 Sep 2020Tome Nogueira
Before I decided to open a real account after the demo, I was trading with one broker all the time. But recently I decided to change it. It's not that it was bad, but I became more experienced. And if when I was a beginner, I could learn with a brokerage and get experience, now it doesn't work like that anymore. I outgrew my old broker and decided to replace it. Finding a new brokerage turned out to be a little more difficult than I had imagined. I wasn't very good at brokers, but I had a vague idea of what I was looking for. So, one day I found the eXcentral website. At first glance it seemed to me that this isn't the most remarkable broker. But its trading conditions seemed interesting to me. In addition, I wanted to get back to trading as soon as possible. So I opened an account with eXcentral. First, I opened a Clas-sic account, which I then changed to Silver. The trading conditions are quite favorable: many account types with a bit different trading conditions, quite tight spreads, and a lot of training for traders of different levels. As for me, these conditions aren't only advantageous, but also interesting, as there is an opportunity to open a better account. That's why I'm happy that everything turned out this way, and I chose this broker and started trading with it.
22 Sep 2020Official reply
Dear Tome,
Thank you for the wonderful review and for taking the time to share your feedback on Forex Ratings.
eXcentral
17 Sep 2020April
Please help me to cancel the transaction I made with excentral and return the $250 I deposited. I already sent messages to suppot@excentral since morning but I still don't have a reply yet.
17 Sep 2020Official reply
Dear April,
Thank you for taking the time to review eXcentral. We strongly believe that every trader has a right to express their opinion - good or bad- especially if it’s based on a genuine experience. We welcome all feedback as we strive to provide excellent support to our clients. Regarding withdrawals, clients may be required to present additional information and documents. To avoid delays in receiving your funds please ensure that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request (this will actually save you a lot of time). Furthermore, it might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approximately to be credited to your account. Please be patient while we process your refund request in due course.
eXcentral
17 Sep 2020Cheryl
I have been trading with eXcentral since June 2020, I have profitted and lossed. However, in Sept at 2am I was trying to make a deposit because my margin level was already at160%. While I was clicking the Deposit icon a message "deposit exceeded the limit for the day". So I was unable to deposit and my trade has almost closed due to Insufficient funds if I have not manually stopped or closed the trade. that is the only way I would stop losing money. Then in the middle of that, I send 5 urgent emails to the Support team, but nobody was replying not even my Account Manager. As of this time, I am still awaiting the action to be taken by eXcentral on this matter. The Opportunity Loss as well as my funds lossed in forcefully closing the trade due to program error. I am still awaiting for my Account Manager on this.
21 Sep 2020Official reply
Dear Cheryl,
We are sorry you did not have the great experience we try to give all of our clients and we would like to know more about your experience. We suggest you to check your junk folder in case our mails ended up there. Is there anything we can do to improve your eXcentral experience? Please contact us at support@excentral-eu.com to discuss this further.
eXcentral
16 Sep 2020Casper Reichert
It is not easy to understand trading. There are many areas that require attention and a lot of nuances, without the knowledge of which you will not be able to properly navigate in the situation and make the right decisions. But I think that all this should not be a big obstacle for me. Because here you can earn good money and move forward, the main thing is not to give in to emotions and try to cope with any difficulties as soon as possible. In this company I manage it easier (I have something to compare with), because here it is profitable to choose services that allow me to work. For example, there are quality training materials - video lessons and live webinars. And also here I started working with a mobile application and appreciated how convenient it is. By the way, the mobile application here by its functionality almost fully corresponds to the main terminal.
17 Sep 2020Official reply
Dear Casper,
Thank you for such a positive review! This means so much to us, as we strive to provide excellent support to our clients.
eXcentral
11 Sep 2020Linh Cung
Working on the market is certainly a big challenge, because here every day and every hour something unexpected and difficult happens, and here you should always think through several options for the future, because it depends on your success or lack thereof. And I think that in order for you to cope with it faster and more accurately you need to learn how to use for your purposes the services of the company you choose. For example, I started using tutorials and videos here, because that's what helps me look at the market wider. And having a mobile application allowed me to trade every day. Just give yourself some time and don't give up.
14 Sep 2020Official reply
Dear Linh,
Thank you so much for taking the time to share your feedback. This means so much to us, as we strive to provide excellent support to our clients.
eXcentral
10 Sep 2020shirley siman
I am requesting for your help to cancel my transaction with you and return to my account the $250 that i have deposited.
11 Sep 2020Official reply
Dear Shirley,
We appreciate your feedback, and we are deeply sorry to see that you did not have the best experience. It might take up to 10 working days for your funds to process back through the banks to your card. Under normal circumstances, Credit/Debit Card withdrawals, once processed by the Company, take 5-7 working days approx. to be credited to your account. If you would like more information, please contact our team at support@excentral-eu.com.
eXcentral
4 Sep 2020rosella r .molina
anyone here with a good comment on trading for bitcoin?
7 Sep 2020Official reply
Dear Rosella r .molina,
We have over 160 tradable assets including Bitcoin, once you create an account you will be assigned an account manager and also get access to our market analysts. Both are able to provide you with the latest news, signals, analysis and trends in relation to all assets including bitcoin.
If you would like more information, please contact our team at support@excentral-eu.com.
eXcentral
3 Sep 2020Shirley
I have been with excentral almost a month now. I still don't have the visibility of my gold account spread for XAUUSD. Even upgrade to gold, the spread still with USD3 difference. In additions, I sent them email today, I opened the trade last night with 50 units of XAUUSD. When I wake up this morning, I was charged USD150++ for 50 units rollover premium. I also compared with my report traded on Aug 11, same for 50 units and was charged USD55.32. It is almost charged triple and excentral has not been given me the black and white reply yet.
3 Sep 2020Official reply
Dear Shirley,
We are sorry you did not have the great experience we try to give all of our clients and we would like to know more about your experience. Is there anything we can do to improve your eXcentral experience? Please contact us at support@excentral-eu.com to discuss this further.
eXcentral
27 Aug 2020Albert Heinez
This is my first trading experience and my first brokerage ever, so my opinion on the service might not be the most complete and reliable one. In any case, I've been trading here for about 2 month already and I'm glad that all the nightmare stories about brokerage manipulating quotes and making everything possible to make their traders loose - they all didn't touch me personally. I didn't blindly choose the broker to work with. This is a regulated one and I liked the live-market signals that are avaialble there for free. I don't recommend blindly trusting those, yet, they can be of some help if you are in doubts.
28 Aug 2020Official reply
Dear Albert,
Thank you for your fair and balanced review. Your feedback is greatly valued, as it helps us maintain excellent standard of service to our customers.
eXcentral
26 Aug 2020Lee
I have recently funded ok USD 500. my credit card had billed me this amount when I check account it doesn't fund in. the support team told me to double confirm with the credit card whether the funds had paid to excentral. I checked and confirmed n get back to them that it had gone through. But they didn't reply me despite so many emails sent. I wonder is this a scam trading platform? Kindly proceed my withdrawal. Thank you.
28 Aug 2020Official reply
Dear Lee,
Thanks for bringing this to our attention. We welcome all feedback as we strive to provide excellent support to our clients.
We would greatly appreciate it if you could provide our team with more information about the issues you have encountered. If this is something you are willing to do, please contact us at support@excentral-int.com.
eXcentral
13 Aug 2020Cris Nowak
I've only been trading about 6 month here, so perhaps my opinion is not the most valuable one, yet, I have smth to compare the service with and trading with exCentral creates a nice impression after all. The broker suits active intraday trading. Paltforms are typical : MT and its webversion. The difference that I've noticed here after having a negative trading experience with the other brokerage - quotes are good. No spikes, no other manipulations detected. When I buy or sell market (which I do rarely), the result is definitely not as favorable as working with limit orders, but at least it doesn't take long to execute. The spread is noticable, but at least you don't miss the whole move while they try to execute (which happened to me before with my exbroker) The only thing - I really don't like the idea of inactivity fee here, however,so far I'm ok with that, as I trade almost every business day.
18 Aug 2020Official reply
Dear Cris,
Thank you for taking the time to review eXcentral. Your feedback is greatly valued, as it helps us maintain excellent standard of service to our customers.
eXcentral
8 Aug 2020Gadi
I would like to withdraw my investment since my status is suspended, because I cannot provide proof of my residence. Our bills & statement of accounts are all addressed to my husband.
10 Aug 2020Official reply
Dear Gadi,
Thanks for bringing this to our attention. Please contact our team at support@excentral-eu.com and inform them about the issues you have encountered.
eXcentral
8 Aug 2020neoTrader
how can I temporarily deactivate my trading account with excentral? to avoid being penalized of $80 per month. thank you for your immediate response.
10 Aug 2020Official reply
Dear neoTrader,
Thank you for your comment on forex-ratings.com.
Please contact your account manager and inform him/her about your concerns. Should you require any further assistance, please contact our team at support@excentral-eu.com.
eXcentral
4 Aug 2020Anderson Gimenez
I really would like to know why eXcentral takes too long time to process a withdrawal? eXcentral took less than five minutes to process a deposit through Rapid transfer for me. But, withdrawal is already taking 8 business days to be processed. Support team just tell me that it can take more time, although eXcentral policies says 3-5 business days.
5 Aug 2020Official reply
Dear Mr. Anderson Gimenez,
We appreciate your feedback, and we are deeply sorry that we were unable to accommodate your refund request within a reasonable timeframe.
We understand your frustration, but sometimes it may take longer for refunds to process. We hope to have your issue resolved soon, and rest assured, your funds will be returned to your account.
If you require further assistance, please contact support@excentral-eu.com.
eXcentral
1 Aug 2020Darlin
Been trading last night, till now no information from account manager.
3 Aug 2020Official reply
Dear Darlin,
Thank you for your feedback. Your account manager will be in touch with you in due time.
eXcentral
21 Jul 2020guest
Regulated Broker, support is good, Webinars are amazing, really recommend attending it, Michalis is very helpful . Everything is good so far, one of the best!
24 Jul 2020Official reply
Dear Sir/Madame,
Thank you so much for taking the time to leave us a review - it's much appreciated!
We are glad to hear that you are enjoying our webinars with Michalis.
eXcentral
21 Jul 2020Dr. Dahari
Been trading with them for almost 2 months. My account manager Matan is way beyond expectations, very professional and supporting which was very important for me as a beginner. only issue was when trying to insert more money to my account but on the second or third try works completely fine.
24 Jul 2020Official reply
Dear Dahari,
Your feedback is greatly valued, as it helps us maintain excellent standard of service to our customers.
If you continue having problems when trying to make a deposit, please inform your account manager.
eXcentral
21 Jul 2020Kevin
I was not sure how to start, my account manager helped me to activate my account and Services. after 2 days i received a call from my Senior account manager who was very helpful, he helped me to application and explained to me step by step how to start trading. Now I am trading with my money and my Senior account manager is giving me support. I tried my first profit withdrawal and went well. I am happy joining this broker eXcentral.
24 Jul 2020Official reply
Dear Kevin,
Thanks so much for giving us your take on how our team is doing.
We look forward to providing you with the best possible service in the future.
eXcentral
21 Jul 2020Kostas
Regulated company, have MT4, web platform is ok but MT4 is better, big choice of tradable instruments also have webinars. Good company overall.
24 Jul 2020Official reply
Dear Kostas,
We appreciate your feedback, and are happy to see that you have enjoyed your experience with eXcentral.
eXcentral
9 Jul 2020Adelle
The account manager couldn't get me started on a trade as i wasn't able to download teamviewer application. I was told I had to be charged USD 80 for withdrawal of fund. This is ridiculous! Moreover, i had a call from my bank that someone was trying to charge to my credit card right few days after i used that credit card to make the deposit to Excentral. I wonder how trustworthy their sytems are.
10 Jul 2020Official reply
Dear Adelle,
Please note that all traders who complete the registration on our site, are obligated to confirm that they have read, understood and accepted the Client agreement. You can find our General Fees document in our Client agreement, which includes all the necessary information about our fees.
As per clause 1 of the Withdrawal fees, the Company has the right to charge 80 Euro fees if the Company processes a refund and the Client failed to provide to the Company accurate and/or necessary and/or adequate information/documentation for the verification of his/her/its identity and/or address as may be requested from time to time and/or for any other reason the Company deems necessary, or if there is insignificant (one single position placed on the Trading Account only) or no trading activity in the Client’s Trading Account prior to the submission of the withdrawal request.
If you are still unsure about your account, please contact us at support@excentral-eu.com and describe your concerns to a member of our team.
eXcentral
23 Jun 2020kimberly
There's no clear guideline from exCentral or from account manager about the roll over fee. The roll over fee of my open trades suddenly doubled up within two hours, that made my profit turned to a loss. I have been requesting to change my account manager, Barnes A, as I thought he totally under-level as a trading manager for every aspect but ask me to deposit a big amount of money after he saw my credit card statement. An other guy, Simon, contacted me after I made a withdrawal of all my deposit, said he wanted to build a healthy trading relationship with me by giving me back a USD300 credit for trading for a return of cancelling my withdrawal request. These so-called managers not dare to take emails as a mean of communication because they do not want to leave any evidence. I have been receiving a lot emails from other clients of exCentral warning a bunch of other clients to beware of exCentral. I cannot have a full explanation on the sudden doubled-up roll over fee until today.
26 Jun 2020Official reply
Dear Kimberly,
Thank you so much for taking the time to provide feedback. We have taken your feedback seriously, and have informed the team accordingly.
Please do not hesitate to contact our support team at support@excentral-int.com, and share your experience with them.
eXcentral
15 Jun 2020Muhidin
The main problem is insufficient training. I mean the managers are there at your disposal yes. but they should have made you know the major concepts and actions that could lead to your loss. They must pull up their socks because it is unfair for anyone to navigate alone hoping to make profit as novice in forex trade only to stare at zero harvest. Your loss is their profit. I see.
18 Jun 2020Official reply
Dear Muhidin,
We appreciate the time you have taken to share your feedback with us. You have mentioned that novice traders do not receive the appropriate guidance from our managers, and this is something that we have taken into consideration. Please note that our webinars with Market Analyst, Michalis Efthymiou, are designed to help you hone your trading skills and sharpen your knowledge of the market. You can find out more about the webinars here: https://eu.excentral.com/webinars/
eXcentral
9 Jun 2020Emillia
I started with this company with $250. Later I can there is some profit comint in. I wasn't allowed to withdraw from the "withdrawal available" I was force to deposit until $16K but the account balance is getting more due to profit. Again I did ask for withdrawal but they always gave unreasonable excuses which I knew. Every time tell me to top up the deposit. I knew that I've been scammed. Every withdrawal available was taken away. Lastly I saw my balance was $82k.
That is the time where by they said it dropped until $2k. I think they have their own way to take my hard earn money. Is there any other way where I can get back my money. I join them since 7 May 2020. Not a single cent I get my withdrawal. Please help me.
10 Jun 2020Official reply
Dear Emilia,
We are not aware of any technical problems with the withdraw button. Please contact our support team at support@excentral-int.com, and provide them with your account reference number to investigate this further. We apologise for any inconvenience this may have caused.
eXcentral
5 Jun 2020Johanna
excentral support team is very helpful and professionals, i spoke with them regarding a withdrawal issue i had and they solve it very fast!
5 Jun 2020Hedging Master
My account manager is a very cool guy and he's the main reason why I trade with Excentral (I will probably follow the guy if he switches companies). For me customer service is key, hence trading with them. I have only experienced delay in my withdrawals when I was requesting big amounts (more than 5k), which is reasonable. I have always received my money back, it's a CySEC Broker , so your funds are secured. Also, some of the support emails end up in my junk folder, so if any of you have problems contacting them, check your junk folder for lost emails.
5 Jun 2020Emilia Fischer
Trading with excentral for some months now. I am really happy with their services. It's a really professional company, I haven't experienced any issues with them. My account manager is very supportive!! keep up the good work.
5 Jun 2020 Juliusz Dubrowski
Started with this company with small steps. First created the Demo account and also watching the webinars many times help me understand the trading markets. Now I am in contact with my account manager and started to invest. I do better than how I expect. Recommend to people new to trading.
26 Jun 2020Official reply
Dear Juliusz,
Thank you so much for taking the time to provide feedback. We look forward to providing you with the best possible service in the future.
eXcentral
5 Jun 2020Joanna G.
I trade with excentral for a few months and everything is fine. You people should read more about transfers and regulations, cause they hey work as any other regulated broker I've worked with so far. I even made a few withdrawals and everything went normally. I waited the 10 working days for bank transfers and then I got my money in the account.
4 Jun 2020Lenny
I have been trading with excentral for quite some time now, I haven't had any issues with them. Only some delay in withdrawals, but you get your money back. I was being informed by the support team. If you have any issues, just contact support, don't complain about it here.
4 Jun 2020eve
There is no smoke without fire. look at the reviews online and make your own judgement. The fact that people have to post reviews before getting response says a lot about the integrity of excentral. Do not invest with them, there are more credible platforms!
31 May 2020Jack Shrestha
Guys, this is the worst broker, please do not work through them. I repeat never. I created an account and for some reason I found them very dodgy with manipulating my personal information and quite skeptical, one of them even asked me to install TeamViewer on my computer so that he could teach me somethin but I knew it was to get access to my databases. Well I made it look like I didn't know what that software was but deepdown i knew what he was upto. He was very manipulative with everything guys. I immediately changed my mind and requested for a refund.It took them 20 days to reply my mail and said they would deduct $80 out of $250. I was okay with it considering the danger which could come along with them, I said thats fine and requested the rest of the amount. It's been 4 months now and they neither respond my email nor my call. I lost my hard earned money guys.
4 Jun 2020Official reply
Dear Jack,
We would like to investigate your claims. Please contact our support team, we will gladly look this up for you.
19 May 2020Kon
Anyone successfully withdraw the money? I just deposit n do some trade. Also in winning position. And their account manager keep calling to deposit Usd5K to get bonus n extra bonus $500usd in equity acct.
16 Jan 2020Valentine
Been trading with them for a month now, and I'm very happy with the service. The most important thing for me is to be able to reach my Account Manager whenever I need it, and for my money to be safe. And all of that is good here!
11 Dec 2019Daniel de Vries
I opened a account and after a couple of days decided not to trade and asked that my deposit must be reversed into my credit card. Then they started to bombard me with posts, that i must do at least 2 trades before they pay back whats left. Its thiefing and corrupt. I will do my utmost best to report eXcentral to Google and social media.
4 Jun 2020Official reply
Dear Daniel,
We are sorry that you feel this way about eXcentral. Please be informed that all traders who complete the registration on our site, are obligated to confirm that they have read, understood and accepted the Client agreement. You can find our General Fees document in our Client agreement, which includes all the necessary information about our fees.
As per clause 1 of the Withdrawal fees, the Company has the right to charge 80 Euro fees if the Company processes a refund and the Client failed to provide to the Company accurate and/or necessary and/or adequate information/documentation for the verification of his/her/its identity and/or address as may be requested from time to time and/or for any other reason the Company deems necessary, or if there is insignificant (one single position placed on the Trading Account only) or no trading activity in the Client's Trading Account prior to the submission of the withdrawal request.
eXcentral
eXcentral is a CySEC regulated forex broker established in 2019. eXcentral is a promising start-up CFDs broker, offering some of the most competitive spreads in the industry, the exceptional MT4 trading platform. eXcentral offers trading Commodities, Shares, Indices and Cryptos on accounts starting from $250. eXcentral offers plenty of educational material – basic services with a timeless value. While many traders wonder whether they should invest their money in...
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