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eXcentral Reviews and Comments – Page 6

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I really would like to know why eXcentral takes too long time to process a withdrawal? eXcentral took less than five minutes to process a deposit through Rapid transfer for me. But, withdrawal is already taking 8 business days to be processed. Support team just tell me that it can take more time, although eXcentral policies says 3-5 business days.

  4 Aug 2020  

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Dear Mr. Anderson Gimenez,

We appreciate your feedback, and we are deeply sorry that we were unable to accommodate your refund request within a reasonable timeframe.
We understand your frustration, but sometimes it may take longer for refunds to process. We hope to have your issue resolved soon, and rest assured, your funds will be returned to your account.
If you require further assistance, please contact support@excentral-eu.com.

eXcentral
eXcentral (Official)   5 August 2020
Been trading last night, till now no information from account manager.
  1 Aug 2020  

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Dear Darlin,

Thank you for your feedback. Your account manager will be in touch with you in due time.

eXcentral
eXcentral (Official)   3 August 2020
Been trading with them for almost 2 months. My account manager Matan is way beyond expectations, very professional and supporting which was very important for me as a beginner. only issue was when trying to insert more money to my account but on the second or third try works completely fine.
  21 Jul 2020  

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Dear Dahari,

Your feedback is greatly valued, as it helps us maintain excellent standard of service to our customers.
If you continue having problems when trying to make a deposit, please inform your account manager.

eXcentral
eXcentral (Official)   24 July 2020
Regulated Broker, support is good, Webinars are amazing, really recommend attending it, Michalis is very helpful . Everything is good so far, one of the best!
  21 Jul 2020  

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Dear Sir/Madame,

Thank you so much for taking the time to leave us a review - it's much appreciated!

We are glad to hear that you are enjoying our webinars with Michalis.

eXcentral
eXcentral (Official)   24 July 2020
I was not sure how to start, my account manager helped me to activate my account and Services. after 2 days i received a call from my Senior account manager who was very helpful, he helped me to application and explained to me step by step how to start trading. Now I am trading with my money and my Senior account manager is giving me support. I tried my first profit withdrawal and went well. I am happy joining this broker eXcentral.
  21 Jul 2020  

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Dear Kevin,

Thanks so much for giving us your take on how our team is doing.

We look forward to providing you with the best possible service in the future.

eXcentral
eXcentral (Official)   24 July 2020
Does it have fees?
Jake   20 Sep 2020
Dear Jake,

Yes we do. Please note that all traders who complete the registration on our site, are obligated to confirm that they have read, understood and accepted the Client agreement. You can find our General Fees document in our Client agreement, which includes all the necessary information about our fees. Furthermore, our General fees policy is publicly available and can be found here: https://eu.excentral.com/wp-content/uploads/General-Fees-eXcentral-1.pdf

eXcentral
eXcentral (Official)   22 Sep 2020
Regulated company, have MT4, web platform is ok but MT4 is better, big choice of tradable instruments also have webinars. Good company overall.
  21 Jul 2020  

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Dear Kostas,

We appreciate your feedback, and are happy to see that you have enjoyed your experience with eXcentral.

eXcentral
eXcentral (Official)   24 July 2020
The account manager couldn't get me started on a trade as i wasn't able to download teamviewer application. I was told I had to be charged USD 80 for withdrawal of fund. This is ridiculous! Moreover, i had a call from my bank that someone was trying to charge to my credit card right few days after i used that credit card to make the deposit to Excentral. I wonder how trustworthy their sytems are.
  9 Jul 2020  

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Dear Adelle,

Please note that all traders who complete the registration on our site, are obligated to confirm that they have read, understood and accepted the Client agreement. You can find our General Fees document in our Client agreement, which includes all the necessary information about our fees.

As per clause 1 of the Withdrawal fees, the Company has the right to charge 80 Euro fees if the Company processes a refund and the Client failed to provide to the Company accurate and/or necessary and/or adequate information/documentation for the verification of his/her/its identity and/or address as may be requested from time to time and/or for any other reason the Company deems necessary, or if there is insignificant (one single position placed on the Trading Account only) or no trading activity in the Client’s Trading Account prior to the submission of the withdrawal request.

If you are still unsure about your account, please contact us at support@excentral-eu.com and describe your concerns to a member of our team.

eXcentral

eXcentral (Official)   10 July 2020
There's no clear guideline from exCentral or from account manager about the roll over fee. The roll over fee of my open trades suddenly doubled up within two hours, that made my profit turned to a loss. I have been requesting to change my account manager, Barnes A, as I thought he totally under-level as a trading manager for every aspect but ask me to deposit a big amount of money after he saw my credit card statement. An other guy, Simon, contacted me after I made a withdrawal of all my deposit, said he wanted to build a healthy trading relationship with me by giving me back a USD300 credit for trading for a return of cancelling my withdrawal request. These so-called managers not dare to take emails as a mean of communication because they do not want to leave any evidence. I have been receiving a lot emails from other clients of exCentral warning a bunch of other clients to beware of exCentral. I cannot have a full explanation on the sudden doubled-up roll over fee until today.
  23 Jun 2020  

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Dear Kimberly,

Thank you so much for taking the time to provide feedback. We have taken your feedback seriously, and have informed the team accordingly.
Please do not hesitate to contact our support team at support@excentral-int.com, and share your experience with them.

eXcentral
eXcentral (Official)   26 June 2020
The main problem is insufficient training. I mean the managers are there at your disposal yes. but they should have made you know the major concepts and actions that could lead to your loss. They must pull up their socks because it is unfair for anyone to navigate alone hoping to make profit as novice in forex trade only to stare at zero harvest. Your loss is their profit. I see.
  15 Jun 2020  

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Dear Muhidin,

We appreciate the time you have taken to share your feedback with us. You have mentioned that novice traders do not receive the appropriate guidance from our managers, and this is something that we have taken into consideration. Please note that our webinars with Market Analyst, Michalis Efthymiou, are designed to help you hone your trading skills and sharpen your knowledge of the market. You can find out more about the webinars here: https://eu.excentral.com/webinars/

eXcentral
eXcentral (Official)   18 June 2020
I started with this company with $250. Later I can there is some profit comint in. I wasn't allowed to withdraw from the "withdrawal available" I was force to deposit until $16K but the account balance is getting more due to profit. Again I did ask for withdrawal but they always gave unreasonable excuses which I knew. Every time tell me to top up the deposit. I knew that I've been scammed. Every withdrawal available was taken away. Lastly I saw my balance was $82k.
That is the time where by they said it dropped until $2k. I think they have their own way to take my hard earn money. Is there any other way where I can get back my money. I join them since 7 May 2020. Not a single cent I get my withdrawal. Please help me.

  9 Jun 2020  

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Dear Emilia,

We are not aware of any technical problems with the withdraw button. Please contact our support team at support@excentral-int.com, and provide them with your account reference number to investigate this further. We apologise for any inconvenience this may have caused.

eXcentral
eXcentral (Official)   10 June 2020
Started with this company with small steps. First created the Demo account and also watching the webinars many times help me understand the trading markets. Now I am in contact with my account manager and started to invest. I do better than how I expect. Recommend to people new to trading.
  5 Jun 2020  

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Dear Juliusz,

Thank you so much for taking the time to provide feedback. We look forward to providing you with the best possible service in the future.

eXcentral

eXcentral (Official)   26 June 2020
I trade with excentral for a few months and everything is fine. You people should read more about transfers and regulations, cause they hey work as any other regulated broker I've worked with so far. I even made a few withdrawals and everything went normally. I waited the 10 working days for bank transfers and then I got my money in the account.
  5 Jun 2020  

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Trading with excentral for some months now. I am really happy with their services. It's a really professional company, I haven't experienced any issues with them. My account manager is very supportive!! keep up the good work.
  5 Jun 2020  

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excentral support team is very helpful and professionals, i spoke with them regarding a withdrawal issue i had and they solve it very fast!
  5 Jun 2020  

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My account manager is a very cool guy and he's the main reason why I trade with Excentral (I will probably follow the guy if he switches companies). For me customer service is key, hence trading with them. I have only experienced delay in my withdrawals when I was requesting big amounts (more than 5k), which is reasonable. I have always received my money back, it's a CySEC Broker , so your funds are secured. Also, some of the support emails end up in my junk folder, so if any of you have problems contacting them, check your junk folder for lost emails.
  5 Jun 2020  

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I have been trading with excentral for quite some time now, I haven't had any issues with them. Only some delay in withdrawals, but you get your money back. I was being informed by the support team. If you have any issues, just contact support, don't complain about it here.
  4 Jun 2020  

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There is no smoke without fire. look at the reviews online and make your own judgement. The fact that people have to post reviews before getting response says a lot about the integrity of excentral. Do not invest with them, there are more credible platforms!
eve   4 Jun 2020
Dear Eve,

Thank you for your comment. Please note that we try to be as responsive as possible, and the team is constantly trying to understand how best to support our Clients. We take reviews seriously, and as we learn from them, we evolve.

eXcentral
eXcentral (Official)   5 Jun 2020
Guys, this is the worst broker, please do not work through them. I repeat never. I created an account and for some reason I found them very dodgy with manipulating my personal information and quite skeptical, one of them even asked me to install TeamViewer on my computer so that he could teach me somethin but I knew it was to get access to my databases. Well I made it look like I didn't know what that software was but deepdown i knew what he was upto. He was very manipulative with everything guys. I immediately changed my mind and requested for a refund.It took them 20 days to reply my mail and said they would deduct $80 out of $250. I was okay with it considering the danger which could come along with them, I said thats fine and requested the rest of the amount. It's been 4 months now and they neither respond my email nor my call. I lost my hard earned money guys.
  31 May 2020  

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Dear Jack,

We would like to investigate your claims. Please contact our support team, we will gladly look this up for you.
eXcentral (Official)   4 June 2020
Anyone successfully withdraw the money? I just deposit n do some trade. Also in winning position. And their account manager keep calling to deposit Usd5K to get bonus n extra bonus $500usd in equity acct.
  19 May 2020  

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Been trading with them for a month now, and I'm very happy with the service. The most important thing for me is to be able to reach my Account Manager whenever I need it, and for my money to be safe. And all of that is good here!
  16 Jan 2020  

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I opened a account and after a couple of days decided not to trade and asked that my deposit must be reversed into my credit card. Then they started to bombard me with posts, that i must do at least 2 trades before they pay back whats left. Its thiefing and corrupt. I will do my utmost best to report eXcentral to Google and social media.
  11 Dec 2019  

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Dear Daniel,

We are sorry that you feel this way about eXcentral. Please be informed that all traders who complete the registration on our site, are obligated to confirm that they have read, understood and accepted the Client agreement. You can find our General Fees document in our Client agreement, which includes all the necessary information about our fees.

As per clause 1 of the Withdrawal fees, the Company has the right to charge 80 Euro fees if the Company processes a refund and the Client failed to provide to the Company accurate and/or necessary and/or adequate information/documentation for the verification of his/her/its identity and/or address as may be requested from time to time and/or for any other reason the Company deems necessary, or if there is insignificant (one single position placed on the Trading Account only) or no trading activity in the Client's Trading Account prior to the submission of the withdrawal request.

eXcentral
eXcentral (Official)   4 June 2020

eXcentral is a CySEC regulated forex broker established in 2019. eXcentral is a promising start-up CFDs broker, offering some of the most competitive spreads in the industry, the exceptional MT4 trading platform. eXcentral offers trading Commodities, Shares, Indices and Cryptos...

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