FOREX.com Customer Reviews and Comments

10 Jan 2024Serge
The primary issue I've encountered with Forex.com is the occurrence of slippage. This tends to happen during trading sessions, particularly at times when significant news is released. The volatility triggered by such events often leads to a momentary misalignment between the expected price of a trade and the actual executed price. This slippage, while a common phenomenon in forex trading, can be a source of frustration, especially when executing trades around key economic announcements or market updates. Another aspect of Forex.com that I find less than ideal is the widening of spreads. I've noticed that the spread, which is essentially the difference between the bid and the ask price, can sometimes increase significantly, varying from 3 to as much as 6 pips. While this increase in spread is not a dealbreaker for my overall trading strategy, it does impact the cost-effectiveness of my trades. This fluctuation in spreads, albeit a standard part of forex market dynamics, particularly in times of high market volatility, poses an additional challenge to maintaining profitability. While I acknowledge these issues as part and parcel of the forex trading environment, they do add a layer of complexity to my trading experience on Forex.com. The slippage and spread widening are not critical issues that undermine my trading approach, but they are certainly factors that I need to continuously monitor and manage to optimize my trading outcomes.

14 Dec 2023Trader5757
Forex.com is a scam company. They take deposits and don’t allow you to withdraw. 2 months and counting trying to get my money back. I’ve read hundred of reviews and realize they do it to almost anyone. Not reputable at all. Find a different broker! Save yourself the trouble!

6 Oct 2023Jessica
I've recently started my journey with FOREX.com, and while my experiences have mostly been positive, there have been some aspects I feel could be improved. Firstly, their customer support services need a bit of refining. On a few occasions when I reached out, I encountered substantial delays, often having to wait for more than three hours before receiving a response. Such waiting times can be a bit disheartening, especially when you're in need of prompt assistance. However, on the brighter side, I've found the rest of their offerings to be commendable. Order executions have been swift, ensuring minimal time lags. Moreover, the platform itself showcases stability, even during high trading volumes or market volatility. One of the key factors that resonated with me was their spreads, which I personally find to be competitive and in line with my trading strategies. I appreciate that no broker is perfect, and challenges can arise in any service sector. I am optimistic that FOREX.com will take feedback like this into account and continually work towards enhancing their customer experience. I plan to continue with them and am keen to see how our relationship evolves over time.

20 Sep 2023Amaryan
Having been a client of FOREX.com for approximately a year, I've had the chance to thoroughly evaluate their offerings. On the whole, I've been largely satisfied with the level of service I've received. Their order execution is lightning-fast, ensuring that I can capitalize on market opportunities in real-time. Additionally, I've found the broker's spreads to be quite reasonable, which is an essential factor for any trader looking to maximize profits. The inclusion of cryptocurrency as a trading option stands out as a significant benefit for me. In today's evolving financial landscape, having the ability to engage with digital currencies provides a competitive edge, and I'm pleased that FOREX.com offers this. However, there are a few areas where I feel the company could enhance its user experience. The foremost among these is the website interface. Navigating through the platform can be somewhat cumbersome, and its design lacks the intuitiveness I've encountered on other trading sites. Moreover, the sole availability of English as a language option is quite limiting. While English is widely spoken, catering to a global clientele requires a more inclusive approach. The claim of multilingual support has, unfortunately, not matched up to my experiences, and I've found language barriers to be an occasional challenge. While it's true that the website's design doesn't directly influence the quality of transactions, it does play a role in the overall user experience. Having a more user-friendly interface and multilingual support would undoubtedly make the platform more accessible to a broader range of users. I hope that as FOREX.com continues to evolve, they'll take this feedback onboard to further refine their offerings.

3 Sep 2023David
Having partnered with FOREX.com for just under a year, I've garnered a comprehensive perspective on their operations and offerings. When it comes to order execution and the spectrum of available trading instruments, the platform shines exceptionally. The sheer volume of assets available for trading is commendable, catering to diverse trading preferences like mine. The convenience of having a myriad of options at my fingertips cannot be overstated, and the precision and swiftness with which orders are executed only amplify my trading experience. Coupled with competitive spreads, these factors make for a compelling trading environment. However, there are certain facets that somewhat mar this otherwise smooth experience. One notable aspect is the size of the withdrawal commission. While one expects to encounter some fees in the world of trading, the extent of the withdrawal fee is a tad discomforting. Moreover, periodic delays in transactions, albeit sporadic, do hinder the overall efficiency. Engaging with the support team about these issues, I've been informed that due to high demand, there's an overwhelming load, leading to prolonged processing times. While I understand that delays can occur in high-demand scenarios, as a client, it doesn't necessarily alleviate my concerns. That being said, the majority of my experiences with FOREX.com have been positive. Despite the minor hiccups, the platform's strengths, in my opinion, outweigh its shortcomings. As of now, I am inclined to continue my partnership with them, hoping that they'll address these feedback points and further refine their service.

29 Aug 2023Abbas Zafar
Please stay away from this company this is broker totally scammer don't open account in this company. I deposited 600 usd and earned 1429 when I try to take profit company said we can't give you the profit amount you can withdrawal deposit amount. Now my account has suspended. Please be careful.

13 Jul 2023Kirk
The most understandable and understanding broker I have met. The entire interface of both the personal account and the terminal is intuitive. The analytics is solid (yes, not without misfires, but for 10 trades to work out, it’s already too much and even somehow not interesting. With the help of Forex.com, I have from 6 to 8 trades in plus. To be more precise, I derived the average from 100 positions. Of which about 66-72 orders are triggered in a plus. My experience in the market allows me to say that this is a very good result. And this more than compensates for not always pleasant spreads. As for understanding, I want to note that this is the first broker in my memory, which does not change its attitude towards the client after refusing to deposit and deposit money into the account for more profitable transactions. Fortunately, having opened an account with Forex.com, I forgot about such troubles. Reviews are generally not absolutely my theme. I could convey something not the way I wanted, but I hope you understand everything. But I thought that I should also comment on the situation, because, opening an account with them, I shoveled a bunch of extraneous opinions, but I didn’t find answers to those questions that I highlighted here. All good and profit!

4 Jul 2023Gerald
In Forex, as in any other business, you need to understand what you are doing and why. You can't treat it like a casino. It is necessary to study strategies, not to be scattered on everything at once, but to choose a narrow direction for yourself and analyze economic events in it. But, also, do not forget that the market is a market, so even the best strategy may not work at a certain moment. In order to avoid this or minimize such situations, you should enlist the support of a specialist. Too many pseudo-analysts have appeared lately. Personally, I spent a lot of time looking to meet the very person who would be much smarter than me in terms of trading. And I found it. One of the Forex.com analysts was able to minimize my risks.

14 Jun 2023Marat
I read a lot of different reviews and reviews on brokers before making a deposit. Only FOREX.com does not have such problems as the rest. In the end, I chose this proker. In principle, not bad, good service. There are enough tools for work and do not interfere with trading. I don’t know who writes about a scam here, but as if about all DCs, no matter how much I read, they write about everyone like that. I conclude that these are either competitors or customers who are trying to make a million for 10 bucks! Well, that doesn't happen.

5 Apr 2023Laslo
I like the broker. There is everything for trading. Withdrawal commissions are not large, and sometimes you can withdraw at all with 0 commission. The broker quickly resolves all issues, finds out who is right and wrong, in which case he reimburses. One of the few DCs where you are not reached by calls. They don’t stir up, they don’t climb, they don’t call and they don’t offer anything. This is their main advantage. Under the terms of the norms, what is the reason for the negativity in some people, I finally don’t understand, panic is out of the blue. In terms of the speed of execution of transactions, as many writes, it is really top. The variety of financial instruments is decent. My rating for the broker is 5 points!

10 Nov 2022Jeff
Avoid this platform. At key times when economic data drops and you need access to your account to trade around the latest data the system will go down for up to an hour, you lose most of your equity and they ignore your customer support claims. Look for another firm with better systems capabilities.

19 Jul 2022Carlos Parga
Don't waste your time trying to deal with Forex.com in my experience this investing platform do not appreciate your business and do not appreciate you're putting your money in their hangs. Since I try to open an account they never have the courtesy to call me as a customer who's trying to invest in their platform, if you call them be prepare to waste time on the phone until someone answered if they don't hang up the phone after you been waiting for almost 30 minutes forcing you to call them again, their people do not show any effort or empathy in trying to help you because at the end of the day they supposed to be grateful you want to put your money in their hangs but even though their customer service it's the same like a Federal Employee in a Food stamp office or any other one who their people only care about their pay check and do not interested to service as a customer service.

27 Apr 2022Stephen Walsh
I opened this account with forex.com back in May of 2021. I was able to trade once, I lost a good chunk of change. Then I try to trade again and my trade is disabled, so I have a web chat with them to see what is going on with that they send me an account closing form, would not give me a reason as to why. Now they will not send me my money back. Granted, it's $154, but it's MY money. My original bank account had closed down due to my finances during covid 19, and now they won't send my money. They give me some piff about money laundering. So if I was a money laundering trying to wash $154, not saying I am, because who would try to wash only $154 is not worth the risk in my eyes, does that give you the right to steal someone's money?

17 Mar 2022Guest
Do not do it. Don't make the mistake of ignoring all these reviews. I know I should have not. They are the worst for refunds, they accept your deposits quickly and painlessly, but try to withdraw your funds! Then they will give you all sorts of scripted excuses. Save yourself the trouble, time and money and deal with a well reputed broker. They will keep telling you that they are a registered and legitimate broker, so does that guarantee they wont try to scam you !! I know first hand and many others that have reported here and on other feedback platforms. Never ever again.

7 Mar 2022Helena Cameron
This is meant to be informative, this review is for beginners and intermediate traders. I was able to deposit money using ACH meaning they just take it directly from your bank account this took seconds! Now for the not so good! I was so excited to trade and immediately I realized the spreads on all pairs were in there 50’s to 100’s on basic pairs like usd/cad etc! I thought ok well it must be the wrong time so I waited and waited hours turned into days!! The spreads are still that high to this day!! There are hidden rules, please read. when you place trades: let’s say you placed 4 trades right, two are in profit you can not take the profits until you close out the losses first!!!! This was huge to realize… the leverage is so tight at 1:50 even wouldn’t let me place more then (4) 0.01 micro lots on a medium sized capital account not like I was trading a hundred dollars! Also I am currently trying to get my money back into my account I was told it’ll be 7 days for the withdrawal due to regulations on ACH! My thing is you took the money in seconds but you can’t let me withdraw until 7 days! If your a beginner please hear me please I know this may be common knowledge to most experienced traders but you will not be able to place buy and sell at the same time with this broker, so if you place a trade and try to offset the loss with placing another trade going in the opposite direction you will not be able to. One position eithier all buy or all sell. One more and final thing. I am experienced I’m no novice as this is my job. If you place a trade that you know is 100 percent going to work for the most part they will take at least 40 min to do the right thing and put you in profit and once your in profit it’s only a blink of the eye and it’s gone! Or they will sniff your position and build the tiniest tiniest tiniest candle just so you will get the smallest profit. this has happened almost every time I placed a bid! I am being honest this has been a not so good experience and I’m hoping to get my withdrawal which is my money! BTW I’m looking at the spreads now they are all 50 and higher!

19 Jul 2022Carlos Parga
Thanks Elena for your value information but at the same time I feel so sorry for you bad experience I was almost to begin in doing business with this people I request to open an account and they begin giving me hard time with the source of my income requesting me prof how I get my money but even though after giving the prof where my is the source of my money they still need more information I call them multiple time and make me waste my time on the phone they have very poor customer service and they do not appreciate you putting your money in their hands.

5 Mar 2022Edmf
No stop loss allowed. No customer service.

3 Mar 2022guest
Beware, do not use this joker of a broker. Incompetent and untrustworthy. It takes too long for deposits and withdrawals. Insanely high spreads and no rollover interests. They are constantly withdrawing money from your account that is way higher than other brokers. They close your account if you start making money. You have been warned.

20 Jan 2022Abdul
Stay away from them, manipulatiing in executing orders, they will try to push you to deposit as much as possible to get the perfect leverage, don't deposit much because I took my money after enforcing them through FINRA & CFTC, customer services disconnect call when it comes to withdrawal or chatting would take forever, they will avoid returning your money back as much as possible, very dirty business and management. stay away from them, sorry there is no better words to explain the dark experience with them. Stay away and be very careful approaching them. When you try to withdraw your money they will keep change the last digits of your bank account or any bank account you add for deposit, they will do anything to keep delaying your withdrawal, it took me more than a month and they will show you wrong number of your bank account, they manipulate your bank account intentionally to keep delaying. Totally horrible experience and people, be very careful.

21 Dec 2021Mike
Take a look at 12/21/2021 between 5pm and 6:30pm. It was no chance for customers to close or open positions during this time due to high volume. Forex.com is a complete garbage service with useless customer service, worst connection to server and execution of orders. Every time volume start to come in - they block all trading and you have to wait until it ends. And customer service just saying - sorry, it's a part of the risk. Really? -Sorry? Forex.com never skip a commission charge, but when it's time to close profitable position they just cut off connection and apologize. Who need your apology, give me my 100 pips I earned! Stay away from this circus at all cost! It's 2021, excuse like - market closing volume is too high for the servers have no right to be in this conversation and be used by customer service. Who literally don't care and simply silent when you ask them questions in person.

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FOREX.com

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