IG Markets Reviews for 23 September 2021

Don't drop money into IG, if you ever want it back! Before signing up to IG I read some reviews, noting concerns mentioned about how hard it is to get your money out of IG. Regrettably, I thought those folks were just a bit unlucky. Well, weeks and weeks later. And here I am still trying to get my money back from IG. Their business model is (more or less) to take your money. And keep onto it. It borders on criminal. They take your money (given in good faith) and in return they act in bad faith by using any and all tactics to keep your money as long as possible. So far they have: a) Blamed a mysterious intermediary who apparently manages credit card payments / refunds. The payment part is instant. The refund part doesn't happen. b) Delayed response times to emailed correspondence (normally about 24 hours). When they do respond they typically send an 'off the shelf' general response that doesn't address the actual problem. c) They do not allow email trails to develop, rather they respond on a new email to every one sent. As different operators respond, your original 'problem' has to be repeated over and over again. And it takes 24 hours on average to receive a response.d) 'Customer Service' is more in name rather than actual service. Wait times by phone are very long - that is to say around 15 minutes before the phone is even answered. Then another department needs to be contacted, but they are unresponsive. And so on and so forth. e) Days are becoming weeks and all the while IG benefits by holding onto your money, reaping the rewards of ready cash on hand, whilst the client is out of pocket and heavy on emails, phones calls and now, reviews. Next it'll be the Australian Financial Complaints Authority (AFCA). Avoid IG.
Dan   30 Mar 2021   Reply

Had some problems with their system hanging and closing out trades that didn't even have stops when I was trading the demo account. raised tickets but they wouldn't investigate beyond a cursory triage because they said the demo system was 'prone to this kind of thing happening but it's ok as the live system is specced up so that it would never happen', which is probably fair comment but it should've raised a red flag for me, I'm a systems engineer. Well 3 months into live trading and it's happened 3 times where the system hangs for almost 2 minutes and when it comes back your trades have been closed out. Once again, their investigation was cursory and suggestive of user error - Trading View and all other internet applications were up and running and there was no outage on my ISP and no other dropped packets according to wireshark. I cannot recommend using IG's platform at all, if you're going to trade with them make sure it's on MT4/5 as their bespoke platform has some fundamental serious issues in my opinion.
Smudger   29 Oct 2020   Reply

What's up everybody. I want to make some notes to existing comments. In addition to good brokerage service and variety of trading accounts, you can see that there is no ECN account available. At first glance, this is an inconvenience, but in fact, it is not an obstacle. All conditions stated by the company are real without double standards. A live trading account can be registered quickly, the same with deposit and withdrawal of funds. They have an access to all other markets + Bitcoins!
Gill Paul   27 Apr 2017   Reply

They have 0.26 average spread on eur/usd through DMA liquidity feed. I have access to web and advanced platforms. MT4, external platform through API, or order book with L2 dealer platform. No problem with back office support. I would say 24/7 instead of classic 24/5 working hours. Execution is really reliable and fast. In addition, IG offers seminars, market analysis and broad range of services on website.
garryth   1 Aug 2016   Reply

Definately a scam platform hangs all day until cannot load
Dun Trade   22 Mar 2011   Reply

I like that IG Markets now offers Nadex binary and spread contracts to US traders - fixed risk, high leverage trading even with the NFA/CFTC rules.
TradeFX   11 Oct 2010   Reply

well im not sure why they on the top spot today but well IG have lost of problem wt its platform
sam   18 Feb 2010   Reply